Guest reviews
Overall rating
7.5
Good
Based on 3,477 reviews
Overall
7.6
Boarding
7.6
Comfort
7.4
Crew
8.1
Entertainment
7.4
Food
7.1
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LATAM Airlines traveller reviews
Pros
"Overall very good, good crew"
(in 29 reviews)
"Thanks for the excellent service."
(in 51 reviews)
"Comfortable seats and plenty of space."
(in 10 reviews)
Cons
"Absolutely no customer service."
(in 7 reviews)
"There was virtually no leg room."
(in 6 reviews)
Recent reviews
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- Neutral
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Find reviews that mention:
customer service
lost my luggage
business class
leg room
smooth flight
el vuelo
friendly crew
good entertainment
great service
horrible seats
great flight
flight cancelled
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6.0
Pros: The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result.
Cons: We fly during lunch time and were only serviced a snack. Something more substantial would have been in order.
review from
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10.0
Pros: Flight attendants were very polite and the personal entertainment screens were great!
review from
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6.6
Good flight and plane, not so great check-in experience
Pros: Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up.
Cons: I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in.
review from
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5.6
Smallest seats in the sky?
Pros: Nice friendly crew
Cons: Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2"
review from
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2.0
Cons: Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!
review from
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3.3
They lost the luggage!! horrible horrible service
Pros: Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!
Cons: Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!
review from
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4.0
Cons: My baggage was lost
review from
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3.3
Cons: The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible.
review from
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6.6
Cons: The boarding process was disorganized.
review from
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8.6
Pros: About as comfortable as it could be given a 10 hour flight and a pretty full plane.
Cons: Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate.
review from
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9.3
Pros: Aircraft condition, crew professionalism
Cons: Boarding process in Lima airport
review from
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4.6
Most uncomfortable aircraft seat ever
Pros: Staff were excellent, food was ok
Cons: Seats on this aircraft are terribly uncomfortable. Our three hour flight was awful. Narrow thin seat enable more passengers to be crammed in. Great for Latam’s profit but terrible for thief customers. I’d never fly on an A321 again if I could avoid i.
review from
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10.0
Pros: Flight attendants were very polite and the personal entertainment screens were great!
review from
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8.6
Pros: About as comfortable as it could be given a 10 hour flight and a pretty full plane.
Cons: Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate.
review from
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9.3
Pros: Aircraft condition, crew professionalism
Cons: Boarding process in Lima airport
review from
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6.6
Good flight and plane, not so great check-in experience
Pros: Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up.
Cons: I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in.
review from
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6.6
Cons: The boarding process was disorganized.
review from
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6.0
Pros: The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result.
Cons: We fly during lunch time and were only serviced a snack. Something more substantial would have been in order.
review from
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5.6
Smallest seats in the sky?
Pros: Nice friendly crew
Cons: Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2"
review from
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2.0
Cons: Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!
review from
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3.3
They lost the luggage!! horrible horrible service
Pros: Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!
Cons: Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!
review from
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4.0
Cons: My baggage was lost
review from
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3.3
Cons: The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible.
review from
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4.6
Most uncomfortable aircraft seat ever
Pros: Staff were excellent, food was ok
Cons: Seats on this aircraft are terribly uncomfortable. Our three hour flight was awful. Narrow thin seat enable more passengers to be crammed in. Great for Latam’s profit but terrible for thief customers. I’d never fly on an A321 again if I could avoid i.
review from
Flight status
LATAM Airlines route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
1424
Lima
LIM
Guayaquil
GYE
7652
Buenos Aires
AEP
Mendoza
MDZ
3
Puerto Natales
PNT
Santiago
SCL
3920
São Paulo
CGH
Rio de Janeiro
SDU
102
Rio de Janeiro
GIG
São Paulo
GRU
13
Rio de Janeiro
GIG
Goiânia
GYN
12
São Paulo
GRU
Rio de Janeiro
GIG
572
Santiago
SCL
Bogotá
BOG
2452
Lima
LIM
Punta Cana
PUJ
2449
Cartagena
CTG
Lima
LIM
2457
Cancun
CUN
Lima
LIM
2448
Lima
LIM
Cartagena
CTG
2433
Lima
LIM
Rosario
ROS
3025
Belo Horizonte
CNF
Rio de Janeiro
SDU
3424
Rio de Janeiro
SDU
Brasília
BSB
2456
Lima
LIM
Cancun
CUN
8001
Bogotá
BOG
São Paulo
GRU
8101
Paris
CDG
São Paulo
GRU
8009
Buenos Aires
EZE
São Paulo
GRU
2428
Buenos Aires
EZE
Lima
LIM
8181
Rome
FCO
São Paulo
GRU
8071
Frankfurt am Main
FRA
São Paulo
GRU
8000
São Paulo
GRU
Bogotá
BOG
8008
São Paulo
GRU
Buenos Aires
EZE
533
New York
JFK
Santiago
SCL
2477
Los Angeles
LAX
Lima
LIM
1449
Lima
LIM
Buenos Aires
EZE
2472
Lima
LIM
Mexico City
MEX
2485
Madrid
MAD
Lima
LIM
8113
Mexico City
MEX
São Paulo
GRU
2471
Mexico City
MEX
Lima
LIM
2461
Miami
MIA
Lima
LIM
8069
Santiago
SCL
São Paulo
GRU
3909
Rio de Janeiro
SDU
São Paulo
CGH
1449
Quito
UIO
Lima
LIM
3471
Palmas
PMW
São Paulo
CGH
2462
Lima
LIM
Miami
MIA
8108
São Paulo
GRU
Paris
CDG
8180
São Paulo
GRU
Rome
FCO
8070
São Paulo
GRU
Frankfurt am Main
FRA
8084
São Paulo
GRU
London
LHR
8112
São Paulo
GRU
Mexico City
MEX
8062
São Paulo
GRU
Milan
MXP
8085
London
LHR
São Paulo
GRU
2484
Lima
LIM
Madrid
MAD
8063
Milan
MXP
São Paulo
GRU
3870
Brasília
BSB
Maraba
MAB
575
Bogotá
BOG
Santiago
SCL
3939
Rio de Janeiro
SDU
São Paulo
GRU
4674
Brasília
BSB
Boa Vista
BVB
3372
Brasília
BSB
Goiânia
GYN
3712
São Paulo
CGH
Brasília
BSB
705
Frankfurt am Main
FRA
Madrid
MAD
704
Madrid
MAD
Frankfurt am Main
FRA
705
Madrid
MAD
Santiago
SCL
4365
Miami
MIA
Bogotá
BOG
4364
Bogotá
BOG
Miami
MIA
3027
Brasília
BSB
Rio de Janeiro
SDU
3774
São Paulo
CGH
Campo Grande
CGR
3201
Belo Horizonte
CNF
São Paulo
CGH
3016
Curitiba
CWB
São Paulo
CGH
3366
São Paulo
GRU
Porto Alegre
POA
501
Miami
MIA
Santiago
SCL
704
Santiago
SCL
Madrid
MAD
3285
Porto Seguro
BPS
Brasília
BSB
3284
Brasília
BSB
Porto Seguro
BPS
3808
Brasília
BSB
São Paulo
CGH
3552
Brasília
BSB
Imperatriz
IMP
3456
Brasília
BSB
Ilhéus
IOS
3416
Brasília
BSB
Recife
REC
3922
São Paulo
CGH
Cuiabá
CGB
3262
São Paulo
CGH
Belo Horizonte
CNF
3109
São Paulo
CGH
Florianópolis
FLN
3462
São Paulo
CGH
Goiânia
GYN
3618
São Paulo
CGH
Ilhéus
IOS
3317
São Paulo
CGH
Jaguaruna
JJG
3244
São Paulo
CGH
Joinville
JOI
3740
São Paulo
CGH
Londrina
LDB
3932
São Paulo
CGH
Navegantes
NVT
Top flight routes
Top airports served by LATAM Airlines
- São Paulo Guarulhos Intl Airport (GRU)
- Lima J Chavez Intl Airport (LIM)
- Miami Airport (MIA)
- São Paulo Congonhas Airport (CGH)
- Santiago Arturo Merino Benitez Airport (SCL)
- Brasilia Airport (BSB)
- Madrid Barajas Airport (MAD)
- Los Angeles Airport (LAX)
- London Heathrow Airport (LHR)
- Bogotá El Dorado Airport (BOG)
- Rio de Janeiro Santos Dumont Airport (SDU)
- Mexico City Benito Juarez Airport (MEX)
- New York John F Kennedy Intl Airport (JFK)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Frankfurt am Main Airport (FRA)
LATAM Airlines contact information
- LA IATA code
- 44 800 9776100 Call
- latam.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
