Guest reviews
Overall rating
6.1
Good
Based on 1,112 reviews
Overall
6.0
Boarding
6.0
Comfort
6.2
Crew
6.4
Entertainment
5.8
Food
6.2
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Kuwait Airways information
| IATA code | KU |
| Routes | 90 |
| Top route | Kuwait City to London Heathrow |
| Airports served | 44 |
| Top airport | Kuwait City |
Kuwait Airways traveller reviews
Pros
"Free business class upgrade."
(in 2 reviews)
"However the cabin crew was excellent."
(in 9 reviews)
"The flight was good"
(in 5 reviews)
Cons
"Poor service and terrible food."
(in 8 reviews)
"The plane was old, hot and smelling."
(in 8 reviews)
"In flight entertainment system doesn't work."
(in 7 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
entertainment system not working
business class
flight entertainment
vegetarian meal
worst experience
old aircraft
crew was good
good food
good service
good crew
good flight
poor service
-
4.3
Poor service
Cons: The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea.
review from
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3.6
Cons: Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable
review from
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3.3
Bad customer care
Pros: Hi, We had experienced a huge delay (over 8hrs) from JFK & transit in Kuwait was horrible. Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation.
Cons: Customer care & poor management
review from
-
3.3
Poor customer care
Pros: Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation
Cons: Poor customer management
review from
-
4.6
We lost a complete day of our trip
Pros: The crew was nice
Cons: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.
review from
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4.6
We lost a complete day of our trip
Pros: The crew was nice
Cons: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.
review from
-
2.0
No response
Pros: Nothing
Cons: I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form.
review from
-
5.0
Pros: Very friendly crew
Cons: Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned.
review from
-
10.0
Pros: It was wonderful
review from
-
10.0
Pros: Everything
Cons: Not really
review from
-
4.0
Pros: Food
Cons: Tv not work
review from
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6.6
Pros: the new plane was clean and good, and the food was decent.
Cons: The flight was delayed from JFK without warning for no apparent reason, the crew from JFK to Kuwait seemed always irritated when we asked for anything like warm water, or headphones.
review from
-
4.3
Poor service
Cons: The hostess was rude when I asked a question. Took 2 hours to serve dinner and then didn't serve coffe or tea.
review from
-
3.6
Cons: Delayed and missed a connecting flight. Had to buy a new ticket since earlier one was non refundable
review from
-
3.3
Bad customer care
Pros: Hi, We had experienced a huge delay (over 8hrs) from JFK & transit in Kuwait was horrible. Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation.
Cons: Customer care & poor management
review from
-
3.3
Poor customer care
Pros: Staffs in transit are horrific & not at all care takers. We stayed over 18hrs in airport due to poor flight management. Staff didn't even provided hotels for accommodation
Cons: Poor customer management
review from
-
4.6
We lost a complete day of our trip
Pros: The crew was nice
Cons: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.
review from
-
4.6
We lost a complete day of our trip
Pros: The crew was nice
Cons: Our arrival time to Delhi got delayed for more than 28 hours. First they canceled our flight and gave us no other option than to take the same flight the next day. Then, the second flight was delayed for more than three hours.
review from
-
2.0
No response
Pros: Nothing
Cons: I was injured and unable to fly. I spent over an hour on hold trying to adjust my flight and never spoke to a rep. I emailed customer service in the US and at the airline’s point of origin. Yeh up have still not responded. Poor poor form.
review from
-
5.0
Pros: Very friendly crew
Cons: Leg space is very tight No entertainment whatsoever as its a very old plane. I ordered a seafood special meal and it was burned.
review from
-
4.0
Pros: Food
Cons: Tv not work
review from
Flight status
Kuwait Airways route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
417
Kuwait City
KWI
Manila
MNL
117
Kuwait City
KWI
Shannon
SNN
117
Shannon
SNN
New York
JFK
788
Jeddah
JED
Kuwait City
KWI
118
New York
JFK
Kuwait City
KWI
787
Kuwait City
KWI
Jeddah
JED
418
Manila
MNL
Kuwait City
KWI
542
Cairo
CAI
Kuwait City
KWI
618
Doha
DOH
Kuwait City
KWI
541
Kuwait City
KWI
Cairo
CAI
617
Kuwait City
KWI
Doha
DOH
614
Manama
BAH
Kuwait City
KWI
168
Paris
CDG
Kuwait City
KWI
358
Kochi
COK
Kuwait City
KWI
286
Dhaka
DAC
Kuwait City
KWI
613
Kuwait City
KWI
Manama
BAH
167
Kuwait City
KWI
Paris
CDG
357
Kuwait City
KWI
Kochi
COK
285
Kuwait City
KWI
Dhaka
DAC
101
Kuwait City
KWI
London
LHR
343
Kuwait City
KWI
Chennai
MAA
773
Kuwait City
KWI
Riyadh
RUH
776
Riyadh
RUH
Kuwait City
KWI
674
Dubai
DXB
Kuwait City
KWI
301
Kuwait City
KWI
Mumbai
BOM
673
Kuwait City
KWI
Dubai
DXB
412
Bangkok
BKK
Kuwait City
KWI
354
Bengaluru
BLR
Kuwait City
KWI
304
Mumbai
BOM
Kuwait City
KWI
384
New Delhi
DEL
Kuwait City
KWI
102
London
LHR
Kuwait City
KWI
744
Dammam
DMM
Kuwait City
KWI
743
Kuwait City
KWI
Dammam
DMM
331
Kuwait City
KWI
Thiruvananthapuram
TRV
332
Thiruvananthapuram
TRV
Kuwait City
KWI
562
Amman
AMM
Kuwait City
KWI
502
Beirut
BEY
Kuwait City
KWI
362
Colombo
CMB
Kuwait City
KWI
172
Frankfurt am Main
FRA
Kuwait City
KWI
561
Kuwait City
KWI
Amman
AMM
501
Kuwait City
KWI
Beirut
BEY
171
Kuwait City
KWI
Frankfurt am Main
FRA
155
Kuwait City
KWI
Istanbul
IST
163
Kuwait City
KWI
Milan
MXP
344
Chennai
MAA
Kuwait City
KWI
164
Milan
MXP
Kuwait City
KWI
156
Istanbul
IST
Kuwait City
KWI
383
Kuwait City
KWI
New Delhi
DEL
166
Rome
FCO
Kuwait City
KWI
411
Kuwait City
KWI
Bangkok
BKK
353
Kuwait City
KWI
Bengaluru
BLR
363
Kuwait City
KWI
Colombo
CMB
165
Kuwait City
KWI
Rome
FCO
346
Ahmedabad
AMD
Kuwait City
KWI
206
Islamabad
ISB
Kuwait City
KWI
796
Medina
MED
Kuwait City
KWI
205
Kuwait City
KWI
Islamabad
ISB
162
Geneva
GVA
Kuwait City
KWI
161
Kuwait City
KWI
Geneva
GVA
795
Kuwait City
KWI
Medina
MED
511
Kuwait City
KWI
Mashhad
MHD
521
Kuwait City
KWI
Najaf
NJF
512
Mashhad
MHD
Kuwait City
KWI
522
Najaf
NJF
Kuwait City
KWI
Top airports served by Kuwait Airways
- Kuwait City Airport (KWI)
- Addis Ababa Bole Airport (ADD)
- Beirut Airport (BEY)
- Dubai International Airport (DXB)
- Amman Queen Alia International Airport (AMM)
- Muscat Seeb Airport (MCT)
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Entebbe Airport (EBB)
- Jeddah King Abdulaziz Intl Airport (JED)
- London Heathrow Airport (LHR)
- Doha Hamad International Airport (DOH)
- Mumbai Chhatrapati Shivaji Airport (BOM)
- Cairo Airport (CAI)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Riyadh King Khaled Intl Airport (RUH)
Kuwait Airways contact information
- KU IATA code
- Call
- kuwaitairways.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
