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Flight was delayed for more than 3 hours, crew at ONT airport was rude, and when we got to DFW the airplane had an issue landing, we had to be taxied to the terminal, and the luggage was hold until the next day.

Several delays in a row totaling two hours with no information announcements and no explanations given. Rude and unapologetic onboard flight attendant addressing those of us in overpriced emergency exits as if we were idiots. It had been a while since I felt treated like cattle. I will do my best to avoid Frontier as much as possible in the future.

Seats are uncomfortable. No drinks other than plain water.

What could have been better? Anything. Everything. The airport experience was horrific and the most disorganized I've ever seen. The bag charges and upcharges are so bad that Frontier os actually MORE expensive than "premium" carriers. The aircraft is uncomfortable and everything about the Frontier experience is designed for maximum discomfort. It's like the worst possible nasty Greyhound bus in the sky/ Horrible.

Was charged 99 dollars for a bag despite agents previously telling me it would be ok. Customer service was unhelpful

Direct flight I like, Did not like all the delays

Plane was out if fuel, waited 3 hours for fuel. Then the crew rimed out and flight was puahed to 4 hours later. All we got for this huge inconvenience and a missed day at work was a 15.00 food voucher.

Flight was canceled both ways cost me a lot of time and money. Company takes advantage of people to make money, can’t call there is no phone number and in order to chat with an agent you have to know the secret way to get to a person rather than a robot. Never deal with them again.

Delayed over 2 hours on the way there, and back, no free drinks, no free water, no Wifi, bathroom dirty!

My luggage didn’t arrive with me and the personnel to help is nonexistent till like an hour before and after one of their flights .

the flight was delayed 3 1/2 hours, which meant that I could not get to Seattle in time to board the cruise ship. I told the crew at the gate and asked if they could check and see if there were any other flights out there would get me there in time. They said no they couldn't. I have about two million flight miles and have flown every major airline in the US including several that are no longer exist and about 1/2 dozen European airlines and all the years I have run into similar problems. In every case the people at the gate made every effort to find alternate travel. On top of that you have shut down phone service, your chat system does not work and I have had no way to get in contact with anyone except those at the airport. This is absolutely the worst airline I have ever dealt with. You are at the bottom of the list as far as your integrity and support are considered. I applied for a refund, which are people at the gate suggested I do and gave me a card to that effect. I filed the claim and since then it has been complete silence.

Frontier is often the cheapest and often the worst. Never on time. Boarding is a pain. De boarding is a pain. Sometimes it’s just worth it to fly Delta.

Frontier is the embodiment of get what you pay for. Both flights delayed. First flight we board, then de boarded only to re board ten minutes later. Turbulence was awful. But it’s cheap. So that’s what you get. But regardless, they are the worse and there’s times when it’s just worth the extra money to avoid all bullshit.

Will never use kayak, kiwi, spirit or frontier

Boarded late, no communication as to why, a lot of turbulence

Even though my personal item fit into the testing compartment they had, the agent charged me for the bag and threatened to not let me board if I didn’t pay. He was doing this with everyone that was boarding, everyone was so pises. Never flying Frontier again

Well the first and worst thing is that you have to pay for a carry on bag. Which they tell you if you don’t read it when you book your flight. You can do it through their website at the ticket area. The staff in Sacramento were RUDE and wouldn’t answer any questions. I will NEVER book with Frontier again. Save the headache and book with Southwest so you don’t have to pay to carry your own bag on the plane. It cost me 41 and 37. On top of my fare. Which by the way went up as soon as I booked it. First it said 38 and then wouldn’t you know it, once I was ready to book, it went up to 78.

Cons: I Never in my life flying again with frontier

Cons: When frontier crew had a chance to be nice and allow the passengers around the plane they still were successful being rude and condescending. Typical frontier.