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At one point, the steward aggressively yelled at passengers when someone walked down the aisle when they shouldn’t have. It could have been communicated in a more professional manner.

It was very cold on the flight and where I landed.

8 hrs later the fly was cancel

Our trip was to plan my brother's funeral. At the last minute I needed to cancel the trip as we needed to wait for death certificates and could not go to Florida until we have these to present to everyone.. They never answered the phone and when I cancelled the flights on Monday, they charged a cancellation fee on top of not returning any of the cost of the flights. Poor customer service in my opinion.

Nothing, the boarding process snd the baggage handling process for checking & pick up at destination was delayed and confusing

Since flight was late, we missed that flight and had to spend night in terminal :-(

Avoid. Late, super slow to boarding and disembarking. Totally wrong seating for connecting flights that even if it were on time will make you loose your connection.

Keep informed of flight delays and how long. Keeping track of bags better (lost bag and no one really cared)

Once again late… always late recently

Truly one of the worst traveling experiences. No person at the gate until we’ll after we were meant to take off. No information or apology given. Once boarded an hour late very rude service. No water available even at a charge??? They charge for everything. Will never fly frontier again.

Too much charge for the baggage

Worst airline I had 3 connections and I have to pay for carry on in each one 79.00 I prefer Delta you pay a higher price but you don't get surprises and they are more comfortable, they offer snacks and entertainment don't choose Frontier!!

Frontier is the worst airline, they charge for anything and everything you can even get a carry-on bag because you have to pay 79.00 that's ridiculous I will never travel for this airline again

They need to be upfront with their fees. I literally cost me $30 to pick a seat. Just tell the consumer its going to cost $500 and be done with it instead of nickel and dime you without the courtesy of stating costs.

Moving the gate across the airport and a 7 hour overnight delay made this awful

Delayed without updates. Missed a day of work

Flight was An hour late

Frontier double booked my seat. I and another passenger had been assigned the same seat, it was chaos!

I got charged twice for my luggage and was told no refund

Flight was delayed by 3 hrs.

There was a 4 hour delay......not even sure why. The "announcements" at the gate were incoherent. Noone could understand anything that was said or what was going on. If not for the Frontier emails, I would have had no idea about the delay. There was an altercation with a passenger??? Who was extremely irate, using the F word so many times I can't count. She delayed the flight even longer. It was just a horrible flight.

Not a good experience. The purchase, charges, and the hidden information and obligatory Covid test right at the checking moment. Difficulties with the carryons set up.. I won’t recommend this company.

Terrible

Frontier is the worst airline ever. They buckle And dime you for everything. We had to get our bags at our connecting flight and RE CHECK IN AND PAY FOR BAGS TWICE. Atlanta airport was disorganized and the “10min running shuttle” took 55 minutes to come Pick us up. It took us 75 mins to get from international back to domestic and we almost missed our flight. Terrible experience and will NEVER fly with frontier again .

We missed our flight because the line to drop off the checked bag was over an hour long. We then had to wait in another line for over three hours to speak to a representative because they wouldn’t help us over the phone. We were then told we would receive a refund by calling the call center. The call center then said we would receive a credit, not a refund and we needed to use it within 90 days. To top it off they said the exorbitant baggage fees would not be credited. This is not only poor customer service but highway robbery. Thank you for your lousy $69 credit. I hope it’s worth losing a very unhappy customer.