Pros: "Amazing crew and service"
Cons: "Seats are too close and cramped"
Cons: "There was a 30min delay loading luggage"
Cons: "Could have been on time."
Pros: "Crew was fantastic"
Pros: "Not much"
Cons: "Circulation of fresh air in cabin and a quicker takeoff. Too crowded."
Cons: "WN had no control over the wind delays so discounting that it was a fine flight. Where they fell short was the lack of sympathy from the first customer service agent working C concourse where this flight came in at. She had no experience dealing with people asking for for help. Her response basically was it it way at it is deal with it. No offer of anything unlike Michelle work gate B10. She was very helpful and offered to buy me on standby for an earlier flight"
Pros: "Check in was organized"
Cons: "The crew wasn’t very friendly"
Cons: "There was a 30 minute delay on second leg of my trip but it was no problem getting to Scaramento early"
Pros: "Well oiled machine"
Cons: "Better food choices. Couldn’t even purchase anything better."
Cons: "More comfortable seats"
Pros: "No frills, cheap and straight forward"
Cons: "Seat assign without add-on cost, interior condition, smoother flying technique"
Pros: "No complaints....smooth as can be"
Cons: "Many passengers used their cells throughput the flight"
Pros: "The crew"
Pros: "Pretty good legroom but this flight is otherwise bare bones. You don't even get a cup of water. Staff were rude. We were delayed three hours. No compensation was given for anyone missing their events or connecting flights. My large medical assist dog was shoved under the seat. Never again. Expensive"
Cons: "Everything could have been better. I'll never fly with spirit again."
Pros: "Seat are OK. Crew are absolute useless and unapologetic."
Cons: "Better training to crew on ethics, communication. The crew must be subjected to test their racial tendencies."
Pros: "Crew was amazing and pilot was friendly to passengers and took time to greet and talk to some of the passengers."
Cons: "Flight was delayed 3.25 hours. But no explanation from staff at the gates plus gates being moved from one to the other. In our case about 3 times and one of the gates doen't even exist. Had to cancel plans for nice Mother's Day dinner with my family since we're already tired sitting in the airport."
Pros: "The whole experience was perfect"
Cons: "There was no WiFi"
Pros: "Had only 1/3 of my seat because the neighbor was a huge guy. Extremely uncomfortable 4+ hour flight"
Cons: "They should have some type of screening to make sure that a passenger can fit in the chair."
Cons: "Not cancelling my flight"
Cons: "Delayed 45 minutes. Horrible turbulence. Got our drinks late and then had to chug them so the crew could clean up, and landing was terrible."
Pros: "Crew was great."
Cons: "Seats were not the best."
Pros: "The crew were excellent"
Cons: "Delays due to equipment"
Cons: "the original flight was cancelled. the replacement flight was delayed. then we sat on the runway with no updates for almost 40 minutes. and we landed a half hour after the predicted landing time of 115p with no announcements to keep us updated. the woman next to me was stressing because of a connect"
Cons: "The delayed is not fun"
Pros: "They did not service any drinks. There was no reason for drinks to not be served and I was not feeling good. When I asked for a drink, the attendance scowled at me and said no. I asked a second time and she said she couldn't to give me one. Very disappointing. :("
Pros: "Their sense of humor and safety first."
Cons: "My suitcase was soaked like it had been left out in the rain but my other one was dry. Delayed due to mechanical error for three hours then had to taxi back to gate for weather advisory. I was so tired that I couldn’t relax."
Pros: "Assistant at check in!!"
Cons: "Our flight was cancelled and we had to wait 8 hours to get another flight"
Pros: "Comfy pre-next gen seats. WiFi did not work on this plane. Low clouds at SFO = 2 hour delay."
Pros: "Crew was very friendly."
Cons: "Full flight without room in seats."
Pros: "Very good"
Cons: "Everything was excellent"
Pros: "The crew makes the flight! Friendly, entertaining."
Cons: "Half hour delay."
Pros: "Flight was expedient (we landed early), crew was friendly, bags of peanuts, the captain on the second flight was funny and enjoyable after a long day of traveling."
Cons: "It's been a while since I flew Southwest, I had forgotten how cramped their seating was (I'm 6'1"), how they don't do assigned seating, which would be fine if I was flying alone, but it created a headache in flying with my wife (who stresses about those sort of things) and a child in a leg cast. The first flight was also extremely bumpy in the first 5 minutes. I've been flying for about 32 years now and never had any worry about planes, but I remember getting nervous for that first 5 minutes (though, that was the second flight I've taken with my family, so I may have been a bit more critical for that factor alone). After that though, it was fine, but there was never an announcement about turbulence or something to ease my worries, so I guess I was a bit nervous."
Pros: "Southwest is cheap"
Cons: "you get what you pay for."
Pros: "I left my purse at the Burbank Airport, and a Southwest employee found it, contacted my destination airport to let me know it was at the Burbank Lost & Found, along with instructions on how to contact them. It was returned with NOTHING missing. I am filled with gratitude."
Pros: "Efficient, 2 free bags"
Cons: "No complaints"
Pros: "great staff! Great flight!!"
Pros: "Super fast and efficient. They were very kind to a handicap woman in a wheelchair too which always makes me happy:)"
Pros: "apple juice for the kids"
Cons: "on a clear day from SFO, was delayed about 90 min. They said we're down to one runway with in and out flights."
Cons: "The flight was delayed and I had to wait for hours at the airport."
Pros: "courteous staff"
Pros: "Flight attendants were great and professional."
Cons: "Older cramp older plane."
Pros: "Our emotional support dog flew many times in south west. Treated like a Real passenger"
Cons: "Well, they made me buy a ticket and a kennel because we did not have the letter from the physician although we had the tag from USAR/ USDR. It's okay"
Pros: "Southwest customer service at check in was great, the inflight crew were attentive, and efficient . Loved the flying experience, definitely not the United cattle treatment."
Cons: "LAX airport is chaotic due to the construction work going on, it was hard to find the transfer gate. No visible signs at the gate indicating where to go."
Pros: "Despite all the technology in methods for communication, mysouthwest flight was delayed for 2 hours. The Southwest website kept saying it was departing on time and did not update to show the delay until 8 minutes after the original departure"
Cons: "Lack of communication with customers about flight delay"
Pros: "The crew on our flight was great. Very friendly."
Cons: "The flight was delayed for almost two hours... We arrived in Vegas and they only delayed the connection by ten minutes. We got to watch our plane roll away. They lost our luggage even though the next flight we went on didn't leave until 45 minutes later. Our luggage finally arrived late that night and we got it the next day, albeit with about an hour of phone calls as they didn't give my phone number to the delivery service. I called the next morning in response to the voice message. The Southwest folks had trouble finding our ticket as they had put it under my girlfriend's name and entered my address incorrectly. I got the delivery service number and called them. I was told that they'd call me when the driver got in as we were staying at an AirBnb and it was a locked apartment building. They didn't call and I had to make two more calls to finally arrange to be at the apartment to obtain our luggage. So, all told we lost about 10 hours of our vacation having to deal with all of the above."
Pros: "The crew was awesome. Provided required safety information and kept us informed of what was going on. Especially our arrival and departure times. Very important. Boarding was efficient but different."
Cons: "The food selection left a lot to be desired but it's southwest where the prices are awesome for the flights. Also the lack of entertainment options but I fly to the entertainment. Not to be entertained."
Cons: "NO social distancing in the middle of a pandemic????!!!!!????"
Cons: "Our flight was delayed 3 hrs, made me miss planned events during a very short weekend trip. It cut our trip in half..super bummed."
Pros: "Crew were are polite and had warm hospitality."
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seat was good. Crew Service also was good"
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Pros: "Very quick boarding. Plenty of overhead space. Most likely because flight was not full."
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Clean environment"
Cons: "Gluten free snacks"
Cons: "It is much better now"
Cons: "The flight was delayed for 3 hours"
Cons: "Could have been on time"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Pros: "Was going to miss the flight and was able to rebook since I was in the check in window for just $50. Really awesome."
Pros: "Seats on my flight are comfortable all around. The plane I was on is a virgin airlines plane."
Cons: "Way too cold"
Cons: "Entertainment system was malfunctioning. Sound would cut out intermittently"
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Pros: "Entertainment wa great"
Cons: "Left late for no apparent reason? Baggage was far away"
Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"
Cons: "we missed our flight and they said to us that “ you need to pay 350 dollars to change next flight” and nobody cares about us and i hate alaska airlines because they are so careless"
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "Crew was professional, captain kept passengers informed."
Cons: "Sat in plane for a total of 3.5 hours for a 1 hour and 15 minute flight. McCarron Airport was jammed so SFO takeoffs were delayed."
Cons: "Charged for taking an empty seat at an early flight which would have been empty anyway"
Pros: "Crew was great, dealt with angry customers on delays well"
Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "Everything was perfect for 1 hour flight. Thanks Kayak."
Pros: "Roomy seats, very affordable, free entertainment, and very pleasant customer service."
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "Like having movies to watch."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Pros: "Captain of our flight made us feel at ease with his silly jokes. All the flight attendants were very nice and even gave me a complimentary drink for my birthday."
Pros: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Cons: "The seats were small and cramped."
Pros: "Extra leg room"
Cons: "A business class"
Cons: "More rounds of drinks"
Pros: "MINT CLASS is amazing"
Pros: "Seat was comfy and the leg room makes a difference."
Pros: "The crew was on it and friendly. Nice drink and snack service. Very comfortable."
Pros: "Crew was nice and decent on board experience"
Cons: "5 hour delay messed up entire travel plans. Missed my connection have to sleep at airport."
Pros: "Flight, comfort, crew, were all great"
Cons: "The WiFi"
Pros: "good snacks and good drink options for free"
Cons: "rough landing, could have been better"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Pros: "Super great seat. Free Wifi. Snack best."
Cons: "Honestly i cannot find anything bad during this flight..."
Pros: "Plane was clean and on time"
Cons: "Staff really wasn't friendly. Tv's are getting old and many didn't work. Sick of having to drag bags thru security only to have them take them at the gate."
Cons: "Not many kid friendly videos."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Crew and amenities were great. Loved the snack and food options and the warm towel upon landing!"
Cons: "Takeoff was delayed by 30 mins and we taxiied on the runway for about 30 mins after landing"
Pros: "Crew did a great job"
Cons: "No delays and no unruly passenger removal"
Pros: "Super friendly staff, best-tasting food outside of flying first in some of the East Asian carriers. The massaging feature on the lie flat bed was also excellent."
Cons: "Entertainment screen in our section of the plane were not functioning correctly. The crew made several attempts to reset the screens but it didn't work,"
Pros: "Nice polite and helpful crew! Nice flight!"
Cons: "Only 1 snack and a beverage for a 5:30 hour flight"
Pros: "Despite being a smaller airline I must say I’m completely floored by how much I enjoyed my flight with JetBlue! The free WiFi is a game changer compared to the greedier airlines that charge through the roof for it and the staff has been incredibly kind. Also, the flight attendants were really sweet. I watched them diffuse a few situations that most people would have ended up making worse. Not to mention this is the only airline that actually OFFERED to assist me getting on the plane. I sometimes request assistance, but I really needed it last night and they offered without a second thought. I had only come up to the desk to ask about reprinting my ticket. As soon as I went up to the desk to ask about reprinting my ticket, they immediately asked if I was ready to preboard. The man who helped wheel me out of the plane at JFK was very considerate as well and asked if I wanted to go to the restroom before going out to the gate. He wheeled me all the way to the car where my husband was waiting. Every member of the Jet Blue staff I met this weekend was exemplary. If I can help it I will always fly Jet Blue when I fly nationally."
Cons: "The gate was not as clean or neat as other gates. My flight was also delayed by two hours."
Pros: "On time, service, everything!"
Cons: "The plane was 2 hours late with no explanation and no apology until we were getting off the plane."
Pros: "The flight attendants were very friendly."
Cons: "JetBlue used to board by row. I purposely chose a seat in the very back of the plane because I knew at LGB you can deplane from the back of the aircraft. I was unable to deplane from the back because they seated most people before me despite checking in early and my bag had to be put in the middle of the plane. My grandpa is in the ICU and I nearly missed visiting hours because of having to wait to deplane in the front."
Pros: "I love the complementary drinks, snacks and WiFi. Direct TV & Sirius XM radio is also included! The staff is always nice and friendly. I like that you are allowed 1 carry on and one personal item under your seat."
Cons: "I think there could be more leg room or space. Tha man next to me kept rubbing against me every time he took a sip of his drink. Otherwise no complaints!"
Pros: "Efficient and friendly crew members who made it a very enjoyable flight"
Cons: "For a 5 hour flight u need to feed people"
Pros: "Even with a full flight, JetBlue offers up-to-date planes with comfortable seating, plenty of leg room and free WI-fi for a very positive customer experience."
Pros: "The coffee on the plane was the only thing I liked"
Cons: "My flight got delayed an hour, once air borne we had to land due to an engine over heating. They weren’t able to help me find another flight that day. I had to call 3 times to jet blue’s customer service to get a flight the following day, I missed an important family event. I also lost money in multiple ways, not going to work and playing for uneeded dog care for my dogs."
Pros: "Comfort sitting was very good"
Cons: "There was not enough food on the plane. If you are offering a range of food to passengers, then there should be preparation and adequate supply to fulfill those orders. I follow a vegetarian diet, and I asked for the salad option, sold out. Okay fine, I asked for the cheese platter, sold out. If you are offering food, there should be enough for the whole plane, plain and simple."
Pros: "We have no complaints, Everthing was just perfect!"
Pros: "Seat space, legroom, personal TV, free movies, free unlimited snacks"
Cons: "Flight delayed by an hour"
Pros: "The flight was on time for take off and arrived early! Amazing. I actually got to sleep."
Pros: "Stewardess help me with luggage."
Pros: "Everything was great"
Pros: "Efficiently added a lot of people to this flight from another delayed flight--pilot & crew was informative of additional delays so that we knew what was going on"
Pros: "Once again the system for my seat did not work. Fortunately, the middle seat was empty and I wa able to watch that screen."
Cons: "Entertainment System did not work at my seat. WiFi signal was not strong enough for me to watch any videos on my device."
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Pros: "Empty flight. Had my own row"
Cons: "They didn’t serve any other drinks except water."
Pros: "Very nice crew."
Cons: "40 minutes delay is never nice when you have shuttle waiting for you."
Pros: "Passenger service"
Pros: "Flight was on time and smooth"
Cons: "Just loud passengers"
Pros: "Legroom was excellent! Crew were nice."
Cons: "Flight was very late, I had to delay my ferry reservation to their last trip. Not sure if anyone is responsible for it, but your email directed us to get to the airport at the same time as originally scheduled. That's not fair. I could have slept a couple more hours (which I'm in dire need of). Flight delay would not have been so bad had not been for that direction."
Pros: "the service of staff and great fly-fi feature"
Cons: "4 hrs delayed due to thunderstorm"
Pros: "Smooth all the way."
Pros: "The boarding announcements at Gate 10 in SF were impossible to hear."
Cons: "The boarding obstructions should be listed on the flight information screen"
Pros: "5hr delay, no food voucher, no explanations"
Cons: "Terrible, will never fly again"
Pros: "International terminal for domestic flight.. too hour circlinnjgn sfo to find it.,., then luggage at different carasol thhan announced.. and taxi a mile away of walking ... thank God I am not handicapped"
Pros: "Everything !"
Cons: "Aircraft was too warm. Needed more air!"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "compared with other airlines they were just OK"
Pros: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Cons: "The seat was so crammy and disgustingly uncomfortable"
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Quick boarding"
Cons: "More water offered by crew"
Pros: "On time, smooth take off and landing."
Cons: "Crew could be on time for work so the flights aren’t delayed"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The Delta crew was great."
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "Flight was delayed, for unkown reasons."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "Nice employees and service"
Cons: "Seat room"
Cons: "The plane was hot"
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Cons: "Didnt fly from San Francisco to Atlanta"
Cons: "Attendant probably trying to be funny"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "Everything went smoothly."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Pros: "The new Delta planes have great leg room for tall people even in coach."
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Price of food"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "The crew in the business class was very attentive."
Pros: "Staff was friendly but Stern with customers that needed it"
Cons: "Media entertainment selection"
Pros: "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
Cons: "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
Cons: "Kayak app didn’t update the gate change. Luckily I receive a text from United that the flight was boarding."
Pros: "The entire process was a breeze"
Pros: "I mean what to you expect from an America carrier in economy"
Cons: "Now United is showing the struggle by selling food on board the plain. Thats not a good sign of business for loyal travelers"
Cons: "The economy seats are to tight and the internet did not work. Boooooooo"
Pros: "We departed and arrived on time. The flight crew were efficient and courteous."
Cons: "I would have appreciated 1 more water service during the flight."
Pros: "See above. The same applies."
Cons: "See above. The same applies."
Pros: "the pilot made up for the incompetence of the rest of the staff."
Cons: "I didn’t like that the flight attendant was rude. I felt that I was publicly humiliated and disrespected. This flight attendant lacked awareness and put himself and his ego in front of performing critical portions of the job."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Organization, entertainment."
Cons: "Delays, lack of communication"
Pros: "Pilot flew over Death Valley National Park."
Cons: "you shouldn't have to pay extra to pick your own seat how ridiculous redeye flights are the worst"
Pros: "I've always been a United flyer since I was a child. When I grew up I flew Pan Am and United all over the world."
Cons: "These new fares would work fine for me if it wasn't such a drama trying to find someone to issue me a boarding pass. I think I'll finally make the move over to Virgin/ Alaska. I always just travel with a backpack but I almost missed my flight since I couldn't find someone to wave their ID at the kiosk to get a boarding pass. Plus, what have you ordered 737's without eco-plus. Where did the entertainment systems go?"
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "It was a short flight"
Cons: "Our emotional support dog was not allowed despite willing to pay $125 fee. They told we did not have the kennel. Other airline no problem."
Cons: "No accommodations for those with medical needs. The stewardess was rude"
Cons: "No plug to charge my phone. Lame. But the flight was fine."
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "Time on planes"
Cons: "On board service!!!!!"
Pros: "I don't know why but every time I fly United, my flight ends up getting delayed!! I don't know if they are always delayed or its just my luck."
Cons: "We book tickets round trip for 3 passengers, on the way going and come back we never have the seat together! Can someone tell me why? I even ask the counters they don't have any answers for me!!!! We are going as a group of family and we would love to have a quality time together!!!!"
Cons: "7 hours delay, 2 hours in the airplane, because there were no pilots to fly the plane. Never again will I fly with this company. :("
Cons: "Didn't get veggi food while going or coming back in 16 hours. Layover was super long 8hts even when there are other flights available at same destination."
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Beautiful new plane and pretty comfortable seats even all the way in the back of the plane. Beautiful scenery and a smooth flight."
Cons: "Pilot literally turned on the fasten seat belt sign 30 seconds after she turned it off - claiming non existent turbulence. It was fortunately a short 1.5 hour flight but they clearly just didn't want anyone walking around and using bathrooms. Safety is first - but this was so clearly a thinly veiled excuse to keep everyone in their seats. United crews continue to find ways to provide poor customer service. Passengers are such an inconvenience!"
Cons: "Too cold.... It is no possible to be in this temperature!"
Cons: "Everything was bad!!!! With a lot of delay"
Pros: "I lost my flight called United and they booked me in another fly with no problem customer service was great definitely I will fly more often on united thank you"
Cons: "The fee ...lol , but is worth it."
Cons: "Two hours delayed two hours on the tarmac."
Pros: "Crew was great"
Cons: "Didnt like the isle seat. Felt a little tight."
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Cons: "Flight was canceled due to not enough staff and it caused me to miss out on money and I wasted my time because I was not informed until 7hours later"
Pros: "The flight itself was fast"
Cons: "That my flight was uncertain eventhough I had booked weeks before hand."
Pros: "The messages updating ( gate change, delayed and revised date if departure , Ext.) is regarding the trip Is awesome."
Cons: "Very delayed"
Pros: "Seats were great. Will fly with this airline again."
Pros: "I would like to start by saying that we had the best price ever and the service was exelente everyone that was working on the United plane were really attentive and friendly. Our flight was on time and we also got there couples of minutes early. Thank you United for also wishing me a happy birthday."
Cons: "There was really nothing negative that I can say. Other than loud snores that were coming from the person seating behind me. But overall excellent service by United"
Cons: "Boarding experience was terrible. Our flight was delayed by an hour and a half due to maintenance. On top of that, when we finally boarded, my ticket was scanned and the flight attendant said I didn't have a seat, even though I selected a seat when I purchased my ticket online and checked-in the day before my flight. I was boarding Group 3 out 5, but they made me wait for everyone else to get on the plane until they could let me on to find an empty seat for me. In addition, they were rude to me about it, like it was my fault that there was not a seat available for me. I was grateful I was able to have a seat since I wanted to get to Las Vegas as soon as possible after the delay, but it should be something that's expected when you purchase a plane ticket..."