I felt that the whole experience went very smoothly. The aircraft was extremely clean and tidy on boarding. The cabin crew were beautifully turned out very, very efficient and were a credit to Singapore Airlines who are now my favourite carrier.
Construction at PDX resulting in very lung walk from the rental car to the gate. SFO, extremely long walk between terminals to get to connecting Singapore airlines flight. My smart watch recorded a total of 3 miles.
I very much liked and appreciated the service on board. The seating arrangement in Business feels uncomfortable. It's not made for tall people, in any case.
Everything was good except food , food choices was very less. Washrooms were closed.overall good experience.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
My daughter and I had a pleasant trip to Singapore. Reliable and on time.
Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.
Every thing was fine. Some ild classical Hindi movies should be add
Seating wasn’t good at all with not much leg space in between. Fortunately it was a relatively short flight. Otherwise we would have struggled a lot. On board meal was pretty ordinary. It is sad to see the overall quality of this once superb airline has dropped so low.
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
My experience with Emirates was very disappointing, particularly in how the disruption to my journey was handled. My connecting flight in Dubai was cancelled and I was provided overnight accommodation, but I was not advised that leaving the airport could affect duty-free items I had purchased at my original departure airport. When I returned for the rescheduled flight, the alcoholic beverages were confiscated. I was then initially refused boarding for my rescheduled flight, although this was eventually resolved. Onboard, I was allocated a next to a passenger who repeatedly shouted throughout the journey. I asked the senior cabin crew member to move me to vacant seats at the rear but was told they were reserved for crew. The same seats were only offered to me towards the end of the flight, when moving was of little benefit. I appreciate the hotel accommodation provided after the cancellation, but the overall handling, communication and customer service fell well below what I expected from Emirates. What began as a flight cancellation became a series of unnecessary inconveniences, financial loss and an extremely uncomfortable journey.
The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Fly Dubai takes low cost and thrift to new depths in terms of service levels, terminal 2 is grossly inadequate for capacity and resembles a crowded buss or railway station,, the fly dubai( Emirates) flight is never on time(was 2.5 hrs delayed), and this is not an isolated experience, the flght air conditioning was turned low while we waited on the tarmac for take clearance to save fuel, should say more!!!! The depths! I only fly this airline from a compulsion, emirates code shares for connections to Muscat
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
Premium economy was worth it-comfort was definitely better than economy class. The seats were more comfortable, blankets and pillows thicker
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
The staff were very friendly and helpful. The seats were very comfortable and spacious. The entertainment was amazing, and so was the food!
The crew manager let the staff down by not ensuring special dietary requirements meal were coming in drips . The poor cabin crew did not stop . If organised the cabin could take a short break ..The cabin crew were AWESOME UNLIKE THIER TWO MANAGES!
Overall good but one thing I didn’t understand is why they didn’t allow me to pick my own seat.
Emirates is usually on time, but not this trip. Also, during the flight the attendants disappear unless called upon. Very strange. I have watched the quality of Emirates service diminish over the last five years.
Crew members are so courteous and easy to talk to. My flight ticket was expensive from Chicago to Rotorua at $2800 usd. Everything else is very nice!
Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming
Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.
Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.
Boarded on time, smooth flight and "gentle" landing in Palmerston North. Ahead of time due to a tailwind
A better selection of entertainment would have been nice. I found nothing that appealed to me as a middle-aged traveler. The flight attendants were gracious, helpful, and attentive. It also would have been nice to have more bathrooms as the flight was full and the plane was big.
Appreciated the ability to get an earlier flight home after flying in from in from Japan. No problem with boarding or crew service. The limited choice of snacks, compared to previous years. Aircraft seats seem to be getting harder and more uncomfortable all the time. Overall, happy to be home
The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.
No refunds for flights that I could not take due to Covid restrictions
Awful , hidden charges for the luggage was a very awful thing, very much a scam , booking the flight thinking the luggage was included was definitely a scam , then the girl that was taking my luggage Ayrlease the airport was an absolute awful , telling me if I don’t have money to take my luggage with me I can just throw it away , how professional, NEVER AGAIN .
Boarding staff at lahore airport corporate well. Thanks to that guy.
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Very disappointed to not have lounge access The shorter flight seats were uncomfortable
Nice crew , clean cabin , food was delayed due to problem with the quantity .
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.
Only 1 time food and drinks together was offered, for total 5 hours duration drinks and snacks was never offered. For some people food choice was not available, only veg was available. No entertainment option was there. Crew members were mostly back of the flight asking each other for KitKat and chips to share between them.
Online was good boarding also but a child was crying all the way with no intervention from crew member.
Check in was quick and gentleman was very nice and friendly, during flight crew members were polite and attentive, food wasn’t as it should’ve been. Entertainment section needed to be updated i.e add new movies
The to flight was excellent but the return flight the seats seemed not cushioning enough.
The plane itself is old and way overcrowded. The crew do a great job of trying to mitigate. It is just uncomfortable for over 8 hours, bearable, but barely. Boarding, and the baggage game, is ludicrous. Why charge extra to check bags when there is not enough room for everyone to "carry-on" and checking is needed? I do not think these issues would be different with other airlines, I believe it is the attitude that squeezes every penny out of each traveler.
The trip from Portland to Italy was great. However, the trip from Italy back to Portland was terrible. We started off leaving an hour late from Pisa to Heathrow, which then made it too late to reach our connecting flight. We were instructed by a flight attendant that we needed to go to "anyone of their colleagues" and we would need to change our connecting flight. Once we finally found someone from BA and stood in the long line of other passengers. Someone from BA came up to us while in line and asked if we were re-booking due to a delay coming into Heathrow. We told them we were, and she asked if we even checked to see if they already re-booked us. Nope, didn't know they would do that, so yes, they did in fact re-book us to a flight that would leave in 45 minutes, and we didn't have a boarding pass. "no problem just go through security and tell them you don't have a boarding pass" - It doesn't work that way. No one including security knew what to do. They kept sending us all over the place to people that didn't know what to do. Finally made it through security (after 30 minutes of everyone trying to figure out what to do with us). BA put us on a flight with Delta so we had to go to Delta to get our boarding pass. Flight was already closed, so Delta said "you need to go back to BA". Waited in line for 30 minutes due to only 2 people trying to help everyone. She got us out on a new flight that left the next day, with a connecting flight to Seattle. They put us up in a hotel that was obviously run down with a lot of passengers from BA. They told us to come down and get dinner - sent to a buffet and told we had to sit in the back of the restaurant. The buffet was not good. However, we hadn't eaten all day, so we were both starving. They had a vat of a meat sauce that said "chicken sauce". I started eating it (on tope of the rice they had) and just about chocked on a chicken bone and then found several other chicken bone slivers. The other dish said "chicken curry" tried that instead and there were whole large bay leaves that I didn't see (because it was dark in the back of the restaurant) and got one caught in my throat. Frozen mixed vegetables that said "fresh steamed vegetables" nope. Got to the airport early the next morning so we could make sure there were no issues. Flew out from Heathrow to Seattle (crew was great) landed in Seattle 20 minutes early, but couldn't get off the plane for 1/2 hour. Our connecting flight was in 2 hours. Got off the plane, and it took 1 1/2 hours to get our luggage. After 30 minutes, I went to BA's customer service desk to see if she could help. Her response was "it's not really my issue" after 3 passengers told her to make it her issue and find out what was going on, the luggage stared coming out. Needless to say, we missed the connecting flight again! BA had rebooked us with Alaska for our connecting flight. So glad they did, because Alaska was fantastic! The rebooking process was much easier and they made sure we got out of Seattle that day so we could get home. All in all, I will never fly British Airways again.
Flight delay of 4 1/2 hours with no reason for over 3 hours. Missed our connection in Rome & had to pay for an additional flight.
it didn’t happen!!! they canceled it like 15 hours before the flight and made me find my OWN replacement flight and talk to them for FOUR hours!!!
The experience was terrible. 1) We boarded late, 2a) BA lost my bag, 2b) The bag was delivered an entire day later than they said, and 2c) When it was delivered they brought the wrong / someone else's bag, and then the drivers had to come back with the right one. My medicine was in that bag so I needed it ASAP and there was no number to call that would let me speak to an actual person (vs. a automated voice that hangs up on you). This is in addition to my departing flight where an 11 hour travel day turned into a 20 hour travel day, given that: 1) the flight departed late AND it took an hour to deplane when we landed, causing us to miss our connection to Florence. This meant we had to take two connectors to arrive the same day (through Madrid and then Florence). 2) For the 2nd connector, the printer broke so we had to exit Madrid airport to print our boarding passes, and that delay almost caused us to miss our connector for a 2nd time in the same day, for reasons that BA should have easily been able to address.
A pretty decent flight. Pretty cramped in economy, but not as bad as some.
I liked nothing, my connection was missed after a 6hr delay, 3 of those hours were spent trapped on the tarmac going nowhere. They rebooked me with a different airline for the next day but never confirmed my seat, so I had to wait another entire day… after walking around an airport for the whole first day waiting for the front desk to open to get my ticket. A 19hr trip turned into an 80+hr trip. Of course, British airways has no actual customer complaint phone line, so I have heard nothing at all from the airline. Oh, and they lost my bag. This trip cost an additional $3000, several days of missed free time, and some agonizing discomfort from so much wandering around airports and venice trying to find replacement clothing. This sucked.
Wonderful staff, as always. Arrived in time despite delay taking off. My airline if choice, always. Thank you!
I needed to cancel my flight due to the illness of the person I was scheduled to visit in London. However, I was told no refund or transfer without a large ($199) penalty. I lost the money and didn't get to go to London, so it was a bad experience.
