Pros: "crew responding to the request, supportive"
Cons: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
Pros: "amazing and the airport is awesome"
Cons: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
Pros: "The entertainment was great and the crew was very friendly and helpful"
Cons: "The ability to access bathrooms after turbulence has ended"
Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Pros: "Nothing. Missed the flight as the crew directed us to the wrong gate"
Cons: "Support staff"
Pros: "Vegetarian food"
Cons: "If you provide blankets"
Pros: "Seats comfortable. Entertainment was extensive. Food was good!"
Cons: "Landing was rough!"
Pros: "The crew was on point and did there jobs well."
Cons: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Cons: "Info system is not that easy to navigate So hard to find a movie"
Cons: "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
Pros: "I like the crew."
Cons: "All good."
Pros: "The service was great and the entertainment tv worked better than the first plane."
Cons: "We waited a lot in the bus that took us to the plane without moving. It would have been better if we stayed in the waiting area until the bus and the route was cleared to take us to the plane."
Pros: "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
Cons: "Some slight delay in clearing up some catering equipment."
Pros: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Pros: "Everything was great"
Cons: "Older plane less entertainment options"
Cons: "Internet on board wws not working"
Pros: "Crew was excellent but seemed stretched ."
Cons: "Overall ICE was great but didn't seem to have many new films"
Pros: "Impressive in flight entertainment"
Cons: "The pay to use Wi-Fi was very slow, not worth using."
Pros: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Cons: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Pros: "Service was great and crew members very pleasant. Their service made the ridiculous long flight much more palatable.."
Cons: "No real complaints. Time went bye. . ."
Pros: "Good facilities, food and entertaniment. Seat comfort not so good."
Pros: "Flying with Emirates is always great."
Pros: "Service from staff"
Cons: "Disembarking for passengers needing wheelchair was prolonged and cumbersome; As a result,my one suitcase was lost by another passenger picking up my bag and I ended up spending 3 extra hours at the airport completing formalities!"
Cons: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Pros: "Crew were friendly"
Cons: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Pros: "Service and crew were excellent!"
Cons: "Movie selection somewhat limited"
Pros: "It felt like home. =)"
Cons: "it felt too much like home. ;)"
Pros: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Cons: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Pros: "Crew were lovely very friendly and helpful"
Cons: "Ground staff was quite rude refused to let us access the lift so we could board from the upper deck even though we were business class. She insisted that I walk round and board from where she was because she didn't want to walk a few steps and swipe her card for us to access the lift."
Pros: "ICE entertainment system was of high quality."
Cons: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."
Pros: "Very pleasant crew, good food and an easy layover."
Cons: "No negative feedback."
Pros: "We love Emarites Airlines Service"
Cons: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Pros: "The entertainment system, the items handed out for our comfort, the food, the attention."
Cons: "The problem which happens when the person in front of you leans back his/her seat. It makes watching something on the entertainment system very difficult!"
Pros: "Everything was excellent. Emirates is a quality airway."
Pros: "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."
Cons: "food was not served on time. crew was not attentive and did not care for passengers"
Pros: "Nothing much to complain about"
Cons: "Shuttters always closed"
Pros: "Entertainment center was great many series."
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Pros: "After what happened on Wednesday August 3rd I expected there to be some craziness but not like this. I was checked in by an employee who just started that day. She tells me in a faint voice "sir you may not make this flight". After that she tells me to check back 1 hour before the flight leaves. So I do, another teller states you made the flight please go to security. I have 45 minutes before the flight is schedule to leave at 3pm. I rush with my wife from one part of DXB to the other. Somehow make it there, but then have to wait for over 2 hours because of a connecting flight being delayed, unbelievable. Then when we land and I try to claim my bag, the bags are lost. Not just mine quite a few passengers. I go to baggage claim and the teller is screaming at me and other passangers "shut up, I don't care about your bag". This is the most disrespectful moment of the trip, never have I experienced a customer service provider yell at me like this. This experience is a direct reflection of emirates lack of management in their hiring process, as well as their ability to train their staff in high stress environments. Will I fly emirates again probably not, paying a premium for below average service is not worth it. The cabin crew were very thoughtful and respectful and made the trip bareable, their ground crew is anot her story."
Cons: "Lack of management with staff, being unable to control a high stress level situation, additionally the lack of communication regarding the progress of my flight. Delays and set backs happen but communication would help me plan and be prepared accordingly."
Pros: "Helpful airhostes"
Pros: "I have heard my friends complain about the baggage check in process for the middle eastern flights was worst..but emirates were actually very helpful with the procees."
Pros: "AVML quality for BGW - DXB leg was excellent"
Cons: "the hollywood movie selection was quite limited. The seats had very hard and protruding lower back rests which could not be adjusted. The boarding was hardly done according to the seating zones."
Cons: "The airline lost my bag in transit. It took them 4 days for me to get it."
Pros: "Our company has used emirates in the past ( business class) ..this flight was a last minute decision so was booked in economy. We had seats in row 52 BC - a bulkhead outside the mid galley ....it was an incredible experience to watch the crew start eating from containers, peeling apples and making salads from a plastic bag before the passengers were served. The flight attendants when not eating were taking selfies ...so much for the "emirates experience. The curtain was drawn once for about 15 minutes between our seats and tghe galley area. I was so amazed at the lack of professionalism and the amount of food consumed by the attendants I took photos of the constantly stuffing food in their moths and then trying to speak to passengers."
Cons: "See above comments."