Pros: "Yes, it was great."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Pros: "Crew was amazing and very comfortable seat"
Cons: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Pros: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "Perhaps the most courteous airline I’ve experienced."
Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Pros: "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Cons: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Pros: "Staff was great and both the terminals and onboard"
Pros: "Excellent service & friendly"
Cons: "Food was cold"
Pros: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Cons: "The food was okay but not great."
Cons: "Great staff and food for a plane."
Pros: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Pros: "The crew was always around if you needed anything."
Cons: "Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now."
Pros: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Cons: "Late boarding caused us to miss connecting flights."
Pros: "The crew was nice."
Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."
Pros: "short flight ready to get home"
Pros: "crew was professional and very attentive and beer and wine and ice cream on the flight"
Cons: "wish they had more movies choices from the u.s."
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Pros: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Cons: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Pros: "Pleasant stewardesses"
Cons: "Expensive lunches, no entertainment unless you pay"
Pros: "Good food and onboard service."
Cons: "Plane was delayed and I missed my connection. Once airborne the flight took forever."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "The staff are friendly and helpful. The seat is very comfy"
Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Cons: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Cons: "Limited number of movies"
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Pros: "I missed my flight. The customer service agent was awesome!"
Cons: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Pros: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Cons: "I can't think of anything to not like. It was a short and easy flight."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "clean seat and tray"
Cons: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "Early arrival. Crew very good."
Cons: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Cons: "Missed connecting flight due to delays from first flight"
Pros: "Price is good"
Cons: "The food can be more improve"
Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Cons: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Cons: "Excellent flight service no"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Pros: "Amazing service!"
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "food. schedule was on time"
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Cons: "Food was very poor."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Cons: "It is really good experience. All the flight attendants are good"
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "Crew, plane, punctuality"
Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Cons: "I have no complaint"
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Cons: "Cabin too hot"
Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Cons: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Pros: "The crew from Taipei to BKK were very helpful and pleasant to deal with. The flight attendants paid attention to my mom who needed wheelchair to get the immigration. The airport staff in Taipei were very efficient in taking the passengers who needed wheelchair assistance to their connecting gates!!"
Cons: "Not sure if it’s because of the language barrier but l found one flight attendant to be rude in talking to some elderly passengers. However, the rest of the crew were pleasant"
Cons: "The entertainment options were not reflected online"
Cons: "Better movie selection"
Pros: "The food was pretty good and the crew was very attentive. Checking was easy."
Cons: "Nothing really."
Pros: "Quality of food was good"
Pros: "Reusable utensils and great food. Love Eva air!"
Pros: "Bigger space for legs room"
Cons: "The food"
Cons: "Space between seats - boarding time - food quality"
Pros: "The crew was awesome! Will definitely do EVA again!"
Pros: "On time flight times"
Cons: "Have better movie selection."
Pros: "Stewardesses were very pleasant and helpful."
Cons: "All was ok"
Pros: "Great service"
Cons: "Not much I did not like"
Pros: "Flight is online"
Cons: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Cons: "Food was little disappointing this trip..."
Pros: "Clean, efficient and friendly."
Pros: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Cons: "Orderly boarding"
Pros: "Good Service and Very Polite"
Cons: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Pros: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Pros: "Everything- from customer service to comfort"
Pros: "Everything amazing"
Cons: "Service could be better. One flight attendant was sick but still working."
Pros: "Timing of light dimand meals"
Cons: "Long and inefficient boarding, didn’t save my seat selection and reassigned me to an uncomfortable seat"
Cons: "Flight was too long."
Pros: "Seat is reasonably comfortable in Eco Plus"
Cons: "Flight departed 30 minutes late, gate in SFO was a mad house with no practical lounge options for *G (must use UA Club in T3 which is a 10-15 minute walk). Please also give more than a thimble of water / beverages - serving sizes are tiny compared to US airlines."
Pros: "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
Cons: "It was just long but it’s understandable because of the distance"
Cons: "Salad dressing tasted weird."
Pros: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Pros: "Business Class Food Service"
Pros: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Cons: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Pros: "Staffs are all very polite and well mannered"
Pros: "Food was great and the crews were helpful. They do offer snacks/drinks in between meals. For those who do not know, they do offer wine as a drink in the Economy class (usually red wine)."
Cons: "Speakers are not good during announcement. I can barely hear it. if they can improve that, that will be great."
Pros: "I enjoyed the movies, the food was good, and services"
Pros: "terrible boarding crew"
Pros: "Seat, service and food were excellent"
Cons: "No negatives on this flight"
Cons: "Take height and weight when booking flight."
Pros: "Efficient boarding of the plane"
Cons: "seat was too narrow & there were no upgrades available."
Pros: "Personal in-seat entertainment; chinese breakfast (jook) was good. Very nice pillow and blanket in economy"
Cons: "Special meal (vegetarian Hindi) was terrible. Seats didn't recline much in economy class. Bathroom not cleaned very often."
Cons: "Departure delay 45 min with no reason told"
Pros: "Crew was nice. Having an empty seat next to me helped. But a 13+ hour flight in economy can only be so good."
Cons: "No issues really!"
Pros: "Both ground and air services"
Pros: "All great, except limited entertainment and wifi was n.a."
Cons: "Wifi, I was on replacement aircraft and no wifi for the whole flight"
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Cons: "It was the shortest flight of my itinerary. My last flight home. We sat on the plane for nearly 45 minutes before take off and it was late getting home. Totally ridiculous. Every flight in and out of Eugene is ridiculous like that"
Pros: "Wonderful crew, excellent food, very comfortable!"
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Pros: "Best flight I’ve been on"
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "crew was nice, seating was fine."
Cons: "food was not great"
Cons: "Seats, food, entertainment"
Pros: "The seat was spacious and the crew was very nice!"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."
Pros: "Crew did a very good job"
Cons: "Trip was the roughest I have ever been on for virtually the entire time. Could not sleep. Business class cabin was also had the most noise of any front of airplane experience I have had."
Cons: "economy has NO room, couldnt bend down to get anything out of my bag below the seat unless my face was in the lap of the person next to me"
Pros: "Very friendly and helpful staff"
Pros: "The attendants were very attentive"
Cons: "One of the poorest meals I have had in 50 years of flying do not like the seating configuration in business class"
Cons: "One of the flight personnel I felt was very rude"
Pros: "I love the entertainment system. The airline attendants uniforms are very colourful."
Cons: "Please check your visa requirements is your flight is just a stopover in NZ to AUS (or elsewhere) as I could not return due to unfair transit visa issues in NZ. Have to book another one way flight and pay. completely nuts. I was not warned anywhere till I reached the airport."
Cons: "That is didn’t happen until the next day"
Pros: "Food vegan was good on all sectors"
Cons: "The aisles are very narrow especially in economy hard for a older person to negotiate"
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "Good flight. Good crew. An overall good experience"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Friendly, courteous crew"
Cons: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Pros: "a) My vegetarian meal the I specially requested. b) The customer service on the phone, before my trip in California and the customer service of the flight attendants on the two flights of my trip. c) The blanket and pillow every passenger was offered on the long-haul flight from San Francisco to Auckland. d) The pilot or pilots handled the small amount turbulence we on the plane felt well so I did not feel uneasy at those times."
Cons: "For an economy class series of trips, I have nothing bad to report."
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."
Pros: "It was a short flight :)"
Cons: "- seat space is tiny, and I'm 6'2" - plane was full to the brim - in-seat TV was annoying: either you paid for something, or it kept turning on and showing advertising - engine noise was terrible. I needed to use noise-cancelling headphones just to hear myself think. - sat on the tarmac in SFO for 1/2 hour before takeoff"
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "smooth flight, good treats, great legroom and fun crew!"
Pros: "Comfortable, easy flight."
Cons: "Ground crew not as friendly and helpful as is ANZ standard. Bag check-in is not more efficient. It's a pain for passengers."
Pros: "seat crew food entertainment"
Cons: "no wifi"
Pros: "Purchased an exit row aisle seat - all the leg room I could ask for. Close to toilets - no odor issues. Good meals. Staff basically courteous (though not unfailingly - occasionally a tad blunt and titchy - a common experience for me on Air NZ)."
Cons: "Air NZ website states exit row seating purchase comes with priority boarding. When I asked about this at the gate counter I was told I would be seated by row number. Seems like this is a common issue with Air NZ - see e.g., skytrax website reviews. The website advertising is inaccurate if not false."
Pros: "Loved the crew, and entertainment options"
Cons: "Very little space in the aisle and between seats"
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "No complaints at all"
Pros: "Crew helpful, congenial."
Cons: "Anticipated more legroom based on seat chart diagram."
Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Cons: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."
Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."
Pros: "Airport was easy to get to and the flight was very smooth and comfortable on a twin engine plane that is quite modern (noise level very minimal even though it is a propeller plane). Air New Zealand attendants were super friendly and helpful."
Pros: "Always friendly and attentive crew. Food was very nice. The help getting from one flight to another at the stopover was wonderful."
Pros: "Excellent comfort in row 2 (extra leg room). Crew were very helpful."
Cons: "The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late."
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Cons: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Cons: "As such everything was fine."
Pros: "Every things was great ."
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Cons: "Cancellation of the flight could have done before boarding."
Cons: "Seat comfort was not very good.. and food was bad"
Pros: "Short flight. Attentive crew"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Pros: "The friendly and helpful service."
Cons: "There was a long line by my seat to use the restrooms."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."
Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Pros: "Staff was outstanding"
Pros: "Generally courteous in-flight staff"
Cons: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Very comfortable flight and crew"
Cons: "The plain was very old."
Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pros: "Landing and botding is safe"
Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"
Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Pros: "the flight was comfortable"
Pros: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Cons: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "The business cabin and the customer service was superb."
Cons: "The food"
Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "It was a short flight, so no problems"
Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Pros: "Everything was quite nice. The TV screens were working for all the seats! Though I did not give my meal preference earlier, they still accommodated my request. Doha airport is quite nice and modern. Crew was helpful."
Cons: "I wish Quatar had a direct flight between Chicago and Indian cities such as Delhi and Mumbai. I can understand that Doha is their hub, but such a flights would be really good for me as I always want to reduce my layovers. (I noticed that most travelers in my Delhi to Doha and Doha to Chicago flights were Indians, hence my request makes sense.)"