My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Have to stand 1 + hours to board, very crowded gate
Pros: "Amazing crew, very nice and helpful."
Pros: "Amazing crew, great seating area and tasty menu."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Cons: "Delay could be complimented by faster speed"
Cons: "Change the food menu, boring with the same menu"
Pros: "Seats with entertainment"
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Cons: "Softer seats and more movies"
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "Very cramped. Worst leg of the journey"
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Cons: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Pros: "Very good service."
Pros: "Excellent flight experience"
Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "Classy cabin staff"
Pros: "Crew, cabin and food."
Cons: "Lack of entertainment console at each seat"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Cons: "Headphones were not functioning properly"
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The entertainment 100s of movies & Shows The very good portions just right"
Cons: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Cons: "cramped seats freezing cold"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Pros: "Friendly staff, excellent customer service, great food"
Pros: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Pros: "Flight arrived earlier than expected and the flight attendants were good and polite."
Pros: "Service, food and staff were great."
Cons: "Aircraft was dated and in desperate need of a refurb"
Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Cons: "Always amazing!!!!!!"
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Cons: "Gate not available on arrival. Sat on tarmac for awhile."
Pros: "The only reason I gave a “good” rating for this flight is because the crew & staff were courteous and patient, given the chaos."
Cons: "A lot happened. First system was down in SJC so it delayed boarding. Also passengers without seat assigned (and for some reason there were a lot of us) had to wait until all other passengers boarded before seats were assigned. Then in HNL we had to wait over 30 minutes before baggage came out."
Pros: "Entire process was amazing!!!!!"
Pros: "Flight was the best ever"
Cons: "Screens on the seat"
Pros: "Crew and mai tai were great"
Cons: "I would have liked an option to purchase a lei on the Maui side of the arrival. Also the seats were particularly uncomfortable coming from southwest even"
Pros: "Everything was great."
Cons: "Four hour delay..."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Happy time more fun so nice feel great will come back again and again Great to travel"
Cons: "Scared to see someone violently"
Pros: "Accommodating ticketing agent."
Cons: "No in flight movie"
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Cons: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Pros: "On time and the crew was friendly."
Cons: "The seats are not comfortable for the time of the flight."
Pros: "The flight was on schedule and landed in Maui as scheduled. The bags were delivered within 20 minutes of arrival. The plane was clean and the crew was professional, polite and helpful."
Cons: "Flight was delayed 6+ hours and no alerts or messages sent to passengers even though it was a 7:30am flight. I would have expected to receive an email or text."
Pros: "Good price, friendly crew, clean"
Cons: "Cabin was freezing cold, no blankets, food terrible, plane malfunction caused 1 hr delay; poor communication caused serious stress"
Pros: "Everything else! Except the pilot had to make 2 descent because of flap malfunction Pilot landed safely the second time Thank you to the skilled pilot & crew!"
Cons: "Maintenance issues !!!"
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "Service and accommodations"
Pros: "The flight was comfortable"
Cons: "They changed the flight time on my return from OGG to SJC and I missed my Southwest connecting flight to SNA. I had to fly into LAX arriving after 11pm and had to take Uber home which cost me $40. I tried to have me fly direct from OGG to LAX but they wanted to charge me $235. I had made reservations way in advance and did not anticipate changed flight times."
Pros: "Excellent service"
Cons: "Nothing to not like about this flight"
Pros: "The staff was superb and friendly!!!"
Pros: "Boarding was smooth, plenty to drink."
Cons: "Seat computer with entertainment would have been nice, a healthier meal would have been appreciate, the overhead bins should fit two carry-ons."
Pros: "Nice seats, and staff and good food."
Cons: "Plane should be equipped with wifi."
Pros: "Only pay baggage get assign seat. You can not book your seat. Only at the airport check in."
Cons: "Same as above"
Pros: "Got in. On time"
Cons: "Wait for baggage"
Pros: "Complimentary food and snacks."
Cons: "You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens."
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Cons: "Everything! I realize mechanical failures happen but we were delayed over 5 hours with no refund or credit and then instead of lunch we were handed boxes with cookies and a beef stick that I wouldnt give my dog. then to top it off, Our entire day was ruined and couldn't make our non-refundable dinner reservation in the evening which cost us $85 per person!"
Pros: "Decent seats and entertainment."
Cons: "Cabin crew was very disengaged. Unfriendly. Destroyed my bag then said they wouldn't pay to fix it."
Pros: "The cleanliness. No chaos."
Pros: "Easy check in. Wheelchair came right away."
Cons: "I wasn't able to pick my seat. Ended up ok, but...."
Pros: "I never knew it could be this bad. 30 years of travel globally and you've found a new nadir. Keep in mind this is ALL a review of mismanagement. Staff were friendlish and good people it seemed.. just following antiquated equipment and systems given by management. Key flaws: No online or at check in seat assignment. Had to go to gate. Even though dozens of seats. Why??? Check in in herd an hour early a debacle.. again why??? No plug, no USB, no wifi, no movie on 6 hour flight??? Again it is in stark contrast to immensely support competitors. Sell to someone competent. Mahalo."
Pros: "I loved that they had a vegetarian option."
Cons: "Better inflight entertainment would have been nice."
Pros: "Kind stewardesses, good food and snacks, and friendly people. This being a long awaited visit with my daughter, my flight was a great transition for which I am so thankful!"
Cons: "The flight was long and my back gets tired but none of that has any reflection on the high quality of service I received."
Pros: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Cons: "So disappointed, angry, and sad."
Pros: "Crews personality demonstrated professional and courteous."
Cons: "Food offered was precooked wrapped in plastic egg McMuffin version. As title suggested bland and tasteless."
Pros: "As always, the crew was phenomenal and very friendly, and meal was better than my own cooking!"
Cons: "Unfortunately, on some of these older planes, there are no power outlets or USB ports for charging my phone."
Pros: "The drinks"
Cons: "Woke up extremely early rushed to the airport and then I saw my flight got delayed by 5 hrs And I didn't get any refund or a different flight I called Hawaiian airlines they told me to call Alaska because it's by Alaska And Alaska told me to call Hawaiian... I'm not book with kayak again"
Cons: "Requested a window seat for my disabled daughter in February for our July flight. Agent assured us she would be in a seat with a window. When we got to our seat there was NO window. Of all the seats with windows on this plane, how could someone do this? Then when we loaded they placed one of our carryon bags in the back of the plane. We had to wait until everyone departed before getting our bag. Never again on Hawaiian Airlines. Still have to take the return flight. Not looking forward to the flight..."
Cons: "IFE not working properly"
Pros: "Everything was great"
Pros: "Most of the crew were nice except for when I had to borrow pen from the two crews to fill out the form, both weren't willing to help. I was seated with somehow big guy and basically occupied half of my seat which was very uncomfortable for me to even move a little bit."
Cons: "Food service. Happy that meal is still being served."
Pros: "The food"
Cons: "The seating arrangement took longer then my usual experiences but it wasn't horrific it's the only negative thing I have to say"
Cons: "When I arrived at the airport check-in, the staff told me I need a visa to travel to New Zealand but I don't. I looked it up online for them and they agreed with me. Then they said they couldn't check me in because my first name is missing a space and asked if I spelled it wrong when I purchase the ticket, which is impossible because that's my name. It took them an hour an a half to figure out how to fix my name. Then they still couldn't check me in because it shows up a wrong country code when they scanned my passport. By the time they fixed their computer, my flight was already gone and I had to wait two more days for the next flight. I had to change my whole travel plan for this."
Cons: "That I had to wait till I got to the airport to get seats close to my husband."
Crew were great. Food was good but could have been a little better
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Cons: "Staff only do the minimum they don’t go out of their way to make your experience special, unfortunately if you don’t ask you don’t get"
Cons: "Entertainment screen is too small, and touch panel reaction is so late."
Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Pros: "Good food and entertainment"
Cons: "Seats were awful."
Pros: "Lovely staff and great food"
Cons: "There was no in-seat entertainment and we weren’t advised of this in advance"
Pros: "The flight was on time, service with a smile. Staff great."
Cons: "The food was poor quality."
Pros: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Cons: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"
Pros: "New plane"
Cons: "Everything else"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Not much to like other than access to Cathay pacific lounge at SFO Over booked about 50 seats fights in the aisles security on board blamed on a computer glitch delayed over 2 1/2 hours Business class old uncomfortable seats. After flying Singapore business last week I was appalled at what quantas had for the same price I’m dreading my flight back home on quantas I won’t fly them again"
Pros: "The service and flight as total."
Cons: "No issues."
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Pros: "Efficient loading & unloading. Flight was on time."
Cons: "Seats were way too close together!!"
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"
Cons: "Delayed!! It’s hilarious.. He didn’t arrived on time"
Pros: "Overall a comfortable way to travel."
Cons: "For flying business the food was awful; the person sitting next to me actually sent his meal back it was so bad. They had a relatively pedestrian menu, but were unable to deliver. The steak was overcooked and grey throughout, prawn starter was tasteless and bland, and panna cotta was overly sweet and weirdly goopy. The dinner options were so uninspiring that I skipped. I understand that it's airline food - but don't offer it if you can't at least make it slightly acceptable.... The staff was a bit all over the place and slow - it seems like having the flight at capacity was too much for them to handle. The sets in business are really starting to show their age and need a really need a steam clean."
Pros: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Cons: "Seats a bit cramped in economy."
Pros: "Qantas crew were amazing. Entertainment offered was excellent."
Cons: "Not suitable meals for a long flight. E.g. Chili dogs way too messy, garlic bread should not contain garlic! Was charged an additional $35 per seat to get seat assignments 24 hrs before. Then, seats not together & changed again before flight. Why the fee for nothing?"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "The food was good. They had this pizza on focaccia bread that was amazing!"
Cons: "Same type of staff as my inbound flight. Some of the same folks too. Pushy, rushed, grabby, unfriendly. There were a few good stewards, but most could give 2 sh*ts about you."
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Cons: "Delayed Boarding and they didn't say anything."
Pros: "First Lounge is good."
Cons: "Seats are old, lumpy and don't work half the time."
Cons: "You charged me twice in my credit card the Ticket from Adelaide -Melbourne and Melbourne-Sydney"
Pros: "One of the flight attendants was not only friendly but interactive which was appreciated on such a long flight. They have a decent movie/TV selection."
Cons: "The headphones were poor quality so I would consider bringing your own to hook up to the port they provide. The food was mediocre but I don't expect a 5-star meal. The seats were not comfortable for 15 hours but I'm not sure I'd be comfortable in any seat for 15 hours."
Pros: "Nice seats."
Cons: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."
Pros: "Crew was very attentive. The boarding was slow at first but moved along quickly. We ordered our meal online and got our meal first. Very good food."
Cons: "The seat was small and we are not tall. The bathrooms were always crowded and hard to clean."
Pros: "There was clear communication at the Gate Lounge as to why the plane was delayed, what was being done about it, and what to expect. The crew also tried quite hard to be helpful whilst on board the flight."
Cons: "The cabin seemed tired overall, not very comfortable and lacking in newer amenities such as USB outlet, charger, wifi. The food was terrible - barely edible I would say. I was not offered an alcoholic drink throughout the flight and when I requested a wine, it never arrived. The trolleys seemed to be piled high with rubbish."
Pros: "The staff showed they cared about you comfort and tried to make sure you were enjoying your flight"
Cons: "All was great"
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Pros: "The seats are great in 380 compared to 777 - I'm 187cm and I can stretch out Food seems to be improving - breakfast wasn't soggy!"
Cons: "Crew service is slack as usual, and hasn't improved much - you have to ask for everything - breakfast they forgot the coffee - had to ask, second drink before evening meal - forget it they are just too busy - all 23 of them! On Cathay or Singapore or even United - they help as much as they can."
Pros: "I liked flying with Qantas, crew service was okay, food was okay, however, ticketing agents were very helpful during both departure and arrival."
Cons: "Crew was a little rude to cabin passengers, airline points didn't transfer well, and food was a little bland."
Pros: "The crew were really very good kind and could not have done more. I have crew members who are patients of mine and I know the stress they undergo and I wa actually very proud of the crew in my section of the aircraft"
Cons: "Not applicable"
Pros: "Seats are comfortable and they serve free meals! Entertainment system is excellent when it works though the supplied headphones are not the best."
Cons: "Flight was little late because of a small delay."
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Cons: "Theee was not enough leg room. Apart from that the flight was excellent."
Flying with Air Tahiti Nui is always the best flight experience.
Very nice crew. Seat too narrow
Cons: "Slow boarding, not able to select seat in advance"
Pros: "The airconditioned lounge and shower for business class after sweating in line through security. Lay flat seats."
Cons: "Headsets had a weird jack and weren’t noise cancelling, wish it left a couple hours earlier, and for some reason, my feet kept bottoming out in the footwell but I wasn’t fully reckoned."
Pros: "Amazing, brand new plane. State of the art business class seats. Nice crew"
Pros: "They bumped me off they also told me I had no insurance when I thought I bought the insurance from him flight. They are talking to see if I can get on the plane for Monday at 1:30 so I'm still at the LAXM very upset when I thought I bought insurance I had a important business in Paris and then I was heading out to Iraq to our mission day so I'm very upset right now thank you is there something you can do to make sure"
Pros: "Liked the tahitian atmosphere on the plane."
Cons: "Seats were uncomfortable and hurt my back."
Cons: "Legroom is tight and narrow..smaller than your average space in coach."
Cons: "I have purchased the priority pass but it didn't work. Was very disappointed. I could have saved money by not purchasing it."
Cons: "Very tight seating-uncomfortable. Crew was not very friendly"
Pros: "The entertainment"
Pros: "The crew was astonishingly good. I really was amazed with the whole crew sense of service and kindness."
Cons: "Hard to say.. really"
Pros: "The crew's service, the food and availability of food and drink throughout the whole flight."
Cons: "The cabin temperature, it was too warm."
Pros: "comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete."
Pros: "Very solid experience and comfortable"
Pros: "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Pros: "The crew was super friendly and food was good. The leg space was decent also, always an important factor for tall people on long flights"
Cons: "The boardin required a long walk to a remote terminal and then quit a long drive to the plane"
Pros: "Safe arrival"
Cons: "40 minutes late boarding AFTER calling people to board; no apologies or explanations offered. Then a hot cabin, followed much later by lousy food. Most uncomfortable Airbus seats I've ever known. A few minutes of extreme turbulence was a bonus."
Pros: "Easy boarding in Bora Bora, & speedy arrival in Moorea"
Cons: "High cost to make any changes to a reservation"
Pros: "The crew was pleasant enough."
Cons: "We waited in a shuttle for 30 minutes to be transported to the plane. We then had a three hour delay on the tarmac. Were not once offered water or refreshments during the 3-hour delay, and were only given two brief updates. During the 8 hour flight, refreshments were offered only twice. The food was ok - not terrible, not great. By the time they got to us (row 27), they didn’t have both meal options available. We took what we could get. And, all this after paying $1500 per person for our economy seats. I can fly LAX to Bali for 1/3 the price."
Cons: "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Pros: "great options for entertainment."
Cons: "The plane food was horrible."
Cons: "For the crazy price and booking the tickets together, I have never not sat next to the person you booked with. The airline sat us in middle seats 4 rows away from each other (there was no reason for it since we both had single people on the aisles next to us). Really ruined the trip and made nothing about the flight worth commenting on. I won't ever fly this airline again."
Pros: "Seats were comfortable for an eight hour flight. We slept most of it attendants were courteous and professional"
Cons: "I didn’t like the orange marmalade breakfast. We don’t eat pork ham was on the omelet"
Pros: "Coach is about par with other airlines of the same class. Food is acceptable. Service is efficient and the crew is pleasant. Decent legroom for me (5’5” tall). I was able to get 5-6 hours sleep on the overnight flight to LAX."
Cons: "Having to go outside and climb stairs to board. Food could have been better."
Pros: "Being a redeye flight, they kept the plane dark for about 4 hours & didn't disturb us. The crew was friendly & professional."
Cons: "The terminal is not air-conditioned, just ceiling fans, so waiting to board was uncomfortable. We had no ability to select our seats so we had to take what they gave us."
Pros: "Frendly crew, drinks unlimited, and lovely time overall"
Pros: "Free movies rocks. Hawaiian air charges for them. Very good food"
Cons: "Better food selection, especially for vegetarians. Also, get gingerale!"
Pros: "Not much"
Cons: "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Pros: "Plentiful blankets, pillow, headphones and earplugs. Food and drink readily available."
Cons: "Seats are too small/narrow with little leg room for a 6' person. I was seated in 45A, the last row against the window. The seat backs do not recline yet, the seats in front of us so so, we end up with the guy ahead of my in my lap with zero leg room as my knees were pressed down by the reclined passenger in front of me. Very uncomfortable to not be able to move for 8 hours!!!!"
Pros: "Excellent service"
Pros: "The seat was uncomfortable. The staff was not friendly. They were serving food and did not let me pass to get back to my seat. And they did not bother to leave any food for me. The movie selection was limited."
Cons: "It had to be the worse experience ever."
Pros: "It was a very easy and fast check in. The service was super nice, beautiful and very professional."
Cons: "That the flight was over already"
Pros: "Loved that there was a blanket and pillow provided, that they also provided headphones, earplugs, and a sleep mask, and that they served food and wine."
Pros: "The crew was incredibly positive, helpful, and cheerful."
Cons: "There were very few movie choices compared to similar flights with other airlines"
Pros: "This was a wonderful flying experience for me. I was happy with the selection of entertainment, the seats were comfortable, and the crew was friendly. I also enjoyed the food!"
Cons: "We spent a long time on the tarmac at LAX. The explanation was that they were making sure everyone's bags got on board...which I felt was very odd. We left late, and arrived in Pape'ete 45 minutes late. Otherwise, the experience was excellent."
Pros: "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Cons: "No choice for the meal. They had run out of one dish..."
Pros: "On time, friendly hosts."
Cons: "The food was not quality. One fresh fruit option was served; otherwise, lots of starch. They said there would be drinks available, but I could not find them."
Pros: "Flight attendants were nice and Lights turned off shortly after T/O to help people sleep, but not much else."
Cons: "Flight delayed 2 hours--very hot waiting inTahiti airport, especially when original T/O time was 1 minute before midnight."
Pros: "The seat I was in wasn't as crowded in last row center. So I had some recline space to kick back."
Cons: "Screaming baby and sick baby right next to me both flights but can't do anything about that."
Pros: "According to our reservation we had seat assignments (not marked seat requested) but when we checked in they assigned us seats in the back of the plane. When we showed theconfirmation and seat assignments they checked and said a family with children has priority so they gave our 2 seats to them. However when we got on the plane we saw that it was not a family but 2 separate individuals. Not sure why they got our seats but it obviously was not because of a child. Another flight with them several days earlier we also got our seats reassigned but the flight confirmation on that leg said seats requested so when they reassigned us we could justify the airline thought that request is different than assigned."
Pros: "No agent at gate. I was there 1hour and 15 minutes before the flight. No one was available to help me. Not even kayak!"
Pros: "The pillows, blankets, socks, eye mask and head phone were all set out. No need to ask. I liked that there were drinks and snacks available thus eliminating the flight staff fr hauling carts up & down the isles allowing for more rest on the plane."
Cons: "There was no soap in the bathroom the entire flight. Some attention needs to be paid to the cup holders. There is lots of dirt there. The planes carpet was worn out. Time for a face lift."
Pros: "Not much"
Cons: "Too hot Food was awful Delayed on both ends"
Pros: "A plane I could sleep on...very comfortable!"
Pros: "Crew was so helpful"
Cons: "Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement"
Pros: "Liked that I was heading to Fiji for some nice vacation"
Cons: "A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight."
Pros: "The crew had a good attitude for the flight."
Cons: "Felt like this being a 8 hour flight there would be some entertainment on the plane , just radio. Also there was no food options from what I saw available either."
Pros: "The staff was friendly and helpful."
Cons: "LAX has to get its remodeling completed. Getting to Tom Bradley International terminal and taking the bus to our plane was not impressive. The food on Fiji Air is not good."
Pros: "Polite crew"
Cons: "Movie selection"
Pros: "Very nice and polite"
Cons: "Food was not good Movie selection was poor"
Pros: "Crew, food, service"
Cons: "Interior and entertainment system quite outdated. When trying to turn on the reading lights the ones above the seats before us would go on, not ours (21H was our seat, 20H light would turn on, not ours)"
Pros: "Great lounge, comfortable flight."
Cons: "The business seat doesn't fold fully flat, but only about 160 degrees. They mixed up my drink in the morning and I got a cheap sugary fruit punch."
Cons: "Flight was 4 hours late with no explanation"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Poor service in business class Low quality food Asked for dessert didn’t get it"
Cons: "Poor service in business class Low quality food Asked for dessert didn’t get it Clear sign of no competition on this route"
Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."
Cons: "Business class is Not a business class seat On the new 737."
Pros: "Crew great. Seat was a major let down, too small."
Cons: "Just the seats really."
Pros: "Comfort was decent."
Cons: "Late due to crew."
Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."
Pros: "great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom."
Cons: "movies were dated."
Pros: "Pleasant, fast, and efficient process"
Cons: "Leg space cramped for my tall husband"
Pros: "I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken."
Cons: "See above. The above problem caused me discomfort, pain, stress."
Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."
Pros: "Sorry the flight was cancelled"
Pros: "The staff was all very nice and I always felt like they were doing their best to help. the situation seemed out of their control. It was nice of the airline to provide hotel and meal vouchers. (The meal vouchers didn't go very far at the Sheraton where all the food is very over priced.)"
Cons: "My flight was delayed 16 hours so I missed my entire trip to Fiji. This is devastating to me and I feel I should be compensated. Fiji Airways didn't notify me of the delay until I was already at the airport checking in so it wasted even more time and money. I bought this ticket because the flight time was convenient. Then it left at 3:55am which is the worst time to leave because I couldn't sleep beforehand and felt awful the whole evening and during the flight and after. To top it off the airline wouldn't check my bag through to my final destination. I was very unhappy with how this occurred."
Pros: "I love the workers, I love the entertainment. The pilot did a great job."
Pros: "the crew always smiling."
Pros: "Great crew and vegetarian options for every meal!"
Cons: "No personal monitors at seats"
Cons: "The seat were not that comfortable!"
Pros: "This flight was cancelled due to storms in the Pacific. Fiji Airways put passengers into a hotel and paid for meals."
Cons: "Fiji Airways had poor communication with us about our onward flights, causing us to wonder what was going on. In the end, we were scheduled through another airline 3 days after our flight was scheduled to leave."
Pros: "The staff was friendly, food delicious, and cabin not too chilly."
Cons: "The food,rude staf ,small and uncomfortable seats,outdated entertainment system. A staff member had the nerve to tell me to let a first class customer go before me to the restroom (although I was in line to use my assigned restroom) because “he was first class and his assigned restroom was occupied.“"
Pros: "Perfect trip. Accommodated my low sodium diet. Professional, efficient and friendly."
Cons: "They lost our luggage and did not compensate us enough to replace what we needed"
Pros: "Comfort of "quiet zone" seating which was an extra $149 per person."
Cons: "Check in clerk and Manager were not very helpful. Check in was a nightmare with no organization for preferred flyers. Boarding was also disorganized and chaotic."
Pros: "The crew and entertainment options were wonderful!"
Cons: "Seats were a little uncomfortable and the food was just okay."
Pros: "Was fine could have served more water/juice/soft drinks but overall was good"
Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."
Cons: "Also missed this flight."
Pros: "Pleasantly surprised plenty of legroom and the service was great. Good value and would definitely fly with them again"
Cons: "Flight was delayed 2 hours."
Pros: "The flight was relatively smooth, Fiji air had great food and complimentary wine with dinner. The airport terminal is top notch with traveller comfort of utmost importance. Very nice."
Cons: "The seats were a little cramped and the baggage policy is a bit too strict. My carry-on was overweight so i had to pay $320 pa'anga to check it...that was irritating."
Pros: "Food options were good. Service was great. I think it was a great options with the price I paid."
Cons: "Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together."
Pros: "Everything was great! Looking forward to going back....possibly next May."
Pros: "Easy boarding."
Cons: "The food. The crew can be a little friendlier. They don't seem too happy to work for the company."
Pros: "Crew was excellent"
Cons: "Food was average. Seats don't lay totally flat"
Pros: "I didn't know there was free hot food and beverages so I just took xannies and fell asleep but luckily they woke me up and ate really good chicken for free I was like wtf how is this free and there was no one sitting next to me so I felt like I was in first class"
Cons: "I wish the plane ride was longer I could live on that plane"
Pros: "I'd seen some poor reviews but found the flight to be just fine. Decent economy seats for such a long flight, good service, food, and entertainment options."
Pros: "Everything. Would choose again. Thanks so much."