Pros: "Quality, professional service, beautiful smiles."
Cons: "WiFi connection.."
Cons: "If I had gotten the seats I picked."
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Pros: "Everything was great."
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Pros: "The crew was great. Super apologetic for the terrible delay"
Cons: "Flight was delayed 5 hours and 2 of those hours we spent on the plane before they deplaned us because they couldn't hold us any longer. One day of my 4 day vacation was completely ruined"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "It was nice to get a small meal on the 6hour flight as well as a complimentary drink for all"
Cons: "This was by far one of the oldest planes I have been on in several years. Gawain is known for their entertainment, but this planes had only shared screens and our radio/sound was not working including the lights and call buttons. Upon reporting this to a flight attendant, I was told they would return to work on it, but it wasn't until I reported it again that another attendant worked with us to (unsuccessfully) attempt to restart the system. In the end we just had no entertainment for the flight."
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"
Pros: "The crew was friendly and helpful."
Pros: "The seats were comfortable and the staff was friendly f"
Pros: "Beverages and water, Snacks and a meal (with an adult beverage) All for FREE"
Cons: "I noticed one ladies chair in the front, her monitor wasn't holding up correctly."
Cons: "The boarding was not organize."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Small in flight meal. So convenient and yummy"
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Cons: "Nothing!! They were top notch in my book!!!"
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Cons: "Once we got to the airport we lost all assigned seating. Not good."
Pros: "Loved stepping into the cabin with Hawwain music playing on the entertainment system. Crew was super nice. Seats were comfortable even in economy class."
Cons: "Paltry complimentary selections on entertainment system. Should offer free TV/movies in addition to premium. And when you did slide you're card for a premium movie, the first thing I saw was an advertisement!"
Cons: "Their claim to be the only airline still serving a meal is very "thin". We got a tiny cup of fruit and a biscuit with a piece of cheese melted on it. That was tasteless and very hard to eat. The one cup of juice (that was mostly ice) was barely enough to wash it down. Also, my disabled wife was not allowed to have the bulkhead seat because it had previously been assigned to a completely healthy child and mother. there should be some kind of priority system for those seats."
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."
Cons: "Flight delayed for 17 hours"
Pros: "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Cons: "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
Pros: "The cleanliness. No chaos."
Pros: "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
Cons: "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
Cons: "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Pros: "Friendly service x"
Cons: "There were no blankets supplied so I would have packed one. Seats are uncomfortable Otherwise all was good"
Cons: "Was not informed of a flight delay, representative at the gate was very unfriendly, seat was changed and was told choosing a seat online was only a courtesy, could not rent entertainment on the aircraft but was never told it had to be done at the gate, airplane seat did not recline. The worst flight I have been on in a long time."
Pros: "staff were great and friendly and helpful"
Cons: "not a big deal but 2 things: 1) plane was a bit dirty in between the seats. 2) we also were in the terminal but getting food when we heard our names on the overhead pager saying they were going to close the gate in 5 minutes and if we didn't get on we'd be left behind. That was 30 minutes before take off that they were going to close the gate. We rushed over and ended up boarding and then waiting on the plane forever. not sure whey they need to get everyone on so early. I guess i'm used to flying southwest airlines where they let people run up 5 minutes before they close the gates."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Cons: "A/C was not working correctly so we were all freezing."
Cons: "More food Free headsets"
Cons: "IFE not working properly"
Pros: "Everything was great"
Cons: "When I arrived at the airport check-in, the staff told me I need a visa to travel to New Zealand but I don't. I looked it up online for them and they agreed with me. Then they said they couldn't check me in because my first name is missing a space and asked if I spelled it wrong when I purchase the ticket, which is impossible because that's my name. It took them an hour an a half to figure out how to fix my name. Then they still couldn't check me in because it shows up a wrong country code when they scanned my passport. By the time they fixed their computer, my flight was already gone and I had to wait two more days for the next flight. I had to change my whole travel plan for this."
Pros: "Very nice and professional staff."
Cons: "Movies/Television programs somewhat pricey. Legroom a little tight, but I am 6'2" tall!"
Unloading and waiting for your baggage in the walkway is not a very conducive method
Flight was on time. Crew courteous and knowledgeable. Good flight
Delayed 1.5 hours in Miami to arrive in Dallas to a delayed flight and still miss the connection is very frustrating
Cons: "Having an option for someone with wheat allergies ... As well as peanuts .... Chips work as long as they are not friends fried in peanut oil. I found that the crew would hit into my shoulder without saying "excuse me" ... Other people passed by me and they didn't seem to have a passing without banging into me."
Pros: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Cons: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Pros: "Lounge was nice at DFW"
Cons: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
Pros: "Enough leg and seat space for coach. Timely, easy boarding, clean airplane."
Cons: "Entertainment screens (though good selection for iPhone entertainment) , ability to charge phone."
Pros: "Crew was nice, especially the AE crew"
Cons: "No delays, there were 4, communication via text was nice, but a reason why so many delays would’ve been nice"
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Pros: "Getting off. Entertainment system."
Cons: "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."
Cons: "WiFi did not work. One seat had broken infotainment and one seat did not recline."
Pros: "Regular delays. This one by 2 hours. Easier to fly a different airline."
Cons: "Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation."
Pros: "Crew was amazing."
Cons: "Less bumps"
Cons: "They canceled my flight. And they keep us at the airport until 10pm to tell us that flight got canceled. The worst part was they offer us to we buy with with “discount” embarrassing. They could tell me at 6pm that flight is canceled and to find other way to get to nyc."
Cons: "I will never fly with American again."
Pros: "The gate crew and flight crew took extra care of my wife, who has MS and related difficulty walking. They showed great care - very friendly and professional. Pleasant experience all the way through."
Cons: "Seats were a little close together, so my knees were always touching the seat in front of me. Not terrible, but not ideal. I'm 6'1" and my legs are a bit long."
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Cons: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
Pros: "Check in time was fast"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
Pros: "Great flight, on time, comfortable with great takeoff and landing"
Cons: "Recommended to all my friends"
Cons: "Tiny seats. Very uncomfortable for 17 hours."
Cons: "Late departure. Sat on tarmac for 20 minutes"
Pros: "The quickness at which they discovered my suitcase was missing even before I got to the luggage carousel and sent me text. The quickness at which my suitcase was found, put on another plane and returned to me the next day by noon to my home. There was nothing missing."
Cons: "That damage on my suitcase is not covered. Corner was torn 8 inches and a tear in the fabric. But it wasn't my expensive suitcase. It got caught on the carousel I sure because the paper identifying strips got caught somewhere."
Pros: "Better than walking!"
Cons: "Extremely cramped space."
Cons: "A couple of flight attendants were a bit grumpy/short with passengers. Lack of food definitely not ideal but glad they could get something given circumstances with health department. Still waiting for promised vouchers to arrive."
Pros: "ON TIME"
Cons: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Pros: "Boarded quickly. That's it"
Cons: "Food was terrible Service on board was unfriendly and inattentive Onboard security was shady - flight attendants allowed congregating around exits, isles, bathrooms. Also allowed large groups of people who knew each other to congregate in huddles."
Pros: "There was surprisingly a great amount of legroom"
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
Pros: "Plenty empty seats, so I had enough room. Arrival earlier than scheduled, crew provided good service"
Cons: "Food (I had pasta)was lousy, the little TV screen was EXTREMELY unresponsive, Most of the time it would not work - unable to make selections. Seat 19C"
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Pros: "My flight was very short. It was a straight flight and there was no turbulence. Flight pulled off when it was supposed and early landing."
Pros: "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
Cons: "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
Pros: "The flight was about one hour late. We were advised of the late departure while checking in. The plane was very comfortable and the ride was smooth. Staff were professional and courteous."
Cons: "Only served sandwich with meat. No choice. However, unlike other airlines that don't serve anything on such a short flight, it was refreshing that they provided a FREE light snack."
Pros: "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
Cons: "Just another flight where everyone is packed in like Sardines."
Pros: "The attendants were helpful and Kind"
Cons: "Prices, again."
Pros: "Nice employee's"
Cons: "Plane seat were cramped and worn out. Over priced food"
Cons: "Served drink as they prepped for landing"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "One of my flight was cancelled I have to repay for a ticket which did not make sense"
Cons: "Why I have to pay for another ticket for my son when did it and then"
Pros: "I liked that the pilots didn't have any trouble with flight"
Cons: "I didn't like how there was wifi available, but it wouldn't work"
Cons: "The people were rude, the food was mediocre."
Cons: "Typical American Airlines delays...."