Find cheap flights from North America to New Zealand

Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"

Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."

Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."

Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"

Pros: "Flight attendants were very friendly, professional and helpful"

Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."

Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."

Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."

Pros: "Everything"

Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Cons: "Excellent flight service no"

Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"

Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"

Pros: "Love the promptness of services, always with a smile!"

Pros: "Amazing service!"
Cons: "N/a"

Pros: "Premium economy"

Pros: "Service and food"

Pros: "food. schedule was on time"

Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"

Cons: "too long a flight 17 hours from SFO to Singapore"

Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."

Pros: "Like the food"

Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."

Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"

Pros: "Helpful staff and a comfortable trip. A plus all the way around"

Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."

Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"

Cons: "Food was very poor."

Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."

Cons: "It is really good experience. All the flight attendants are good"

Cons: "All good"

Pros: "Crew, plane, punctuality"

Pros: "Friendly staff."
Cons: "Kids' meal didn't have fruits. No cellphone charger."

Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."

Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."

Pros: "nothing"
Cons: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."

Cons: "cramped uncomfortable seats freezing cold in the plane"

Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."

Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."

Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."

Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"

Pros: "Everything"
Cons: "I have no complaint"

Pros: "Everything"
Cons: "Cabin too hot"

Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."

Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."

Pros: "I like your new entertainment devices and big screen"
Cons: "the number of movies is a little bit less. the category of videos is not clear."

Cons: "The entertainment was poor"

Cons: "delay for 2 hours without notice"

Cons: "Cabin was too hot once premium curtains were closed"

Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"

Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"

Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."

Pros: "The staff was very helpful"
Cons: "None"

Pros: "We liked that we got to watch some entertainment for an economy seat."
Cons: "The check in process was a disaster- and none of the crew knew what they were doing. They were very unhelpful and on topof that kayak did not let us know there would be a $160 fee if we did not order a seat with a baggage. It was not clear on the third party site. It was a very costly for us, a couple who is on a budget. i book From kayak all the time, and know exactly when I am booking an economy ticket vs a more upgrade. We had to pay an unexpected $320 on the day of flight. It was ridiculous and while we were boarding the flight attendants held us up again bc we had not paid the fee. But we tried to pay the fee at the front desk the first time and then we paid it at the gate and then boarded last on the plane. It was awful. The staff did not know anything and we were not treated great. Super unprofessional and disappointed at Kayak for not laying out all the costs ahead of me."

Pros: "Service and food choices. Seating and the mattress for bed."

Cons: "Crew was so busy that they kept overlooking my husband and I when doing the rounds of everything, We felt like we were singled out to be ignored, even though we paid for Premium Economy. Our flight was delayed for more than an hour. Food was barely ok even though we had been on Air NZ Premium economy 4 times now, was sorely disappointed with the food provided."

Pros: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."

Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."

Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"

Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"

Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"

Pros: "Service was very good despite our one hour delay! Everyone was appropriately apologetic though."
Cons: "Flight was one hour delayed not due to equipment but because the ground crew failed to load the cargo in time! That was annoying. (Then an ill patient had to be removed resulting in a further delay trying to retrieve her luggage.) I felt bad for those with tight connections."

Pros: "It was a very pleasant surprise to receive an upgrade at the boarding gate to a Skycouch. While I was too tall to make use of it my wife was able to use two thirds of it and get a good sleep. The flight attendants were excellent, friendly, warm attentive presenting the very best of Kiwi hospitality."
Cons: "Nothing - everything was a shining example as to why Air New Zealand continues to be rated so highly."

Pros: "arrived early at destination ground crew helpful with seating"

Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."

Pros: "Very smooth, uneventful flight, perfect, in other words"

Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"

Pros: "Service"
Cons: "More leg space should be given to who have height to6”1’ or so."

Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"

Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."

Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."

Pros: "nil"
Cons: "nil"

Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"

Pros: "the fare is so cheap ,service is excellent"

Pros: "Really great service from the flight crews - smiley, polite and we were served drinks twice from a 2.5 hrs flight. Entertainment program was great with better leg space. Overall it was a pleasant experience! Thanks"
Cons: "No free movies"

Pros: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Cons: "Nothing negative"

Cons: "Crew forgot to serve us our meal."

Pros: "Food and service good"
Cons: "Had a large person next to me so not much room :-("

Pros: "Everything was ok"

Pros: "The crew were always smiling and helpful. We were allocated the SkyCouch seat which was pretty nice"

Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."

Pros: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Cons: "Cabin was too cold. I had to wear a jacket most of the flight."

Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"

Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."

Pros: "Entertainment options"
Cons: "The fact that our booking through Kayak did not record we had booked luggage. We KNOW we had booked luggage. Air NZ wanted to charge us $160 each bag. Eventually BYOJet got us through to Virgin who allowed us to buy luggage for $25 per bag. Thank you Virgin for your wonderful assistance 1 1/2 hours before departure. Virgin's standard ticket has 23kg luggage included. What is the problem with a ticket bought online through agents such as BYOJet and Kayak?"

Pros: "Really quite comfortable seat and space wise Good to see entertainment still in the back seat"

Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."

Pros: "Quick, efficient service"

Pros: "Friendly crew, good in-flight entertainment"
Cons: "Flight was running about a half hour late"

Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."

Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."

Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."

Pros: "Food, space, service. Arrived much more rested than in economy."
Cons: "Nothing."

Cons: "Seats were more cramped than usual"

Pros: "All flights were on time and all worked well. The booking of the flight via kayak and payment via vayama was a week long process that involved lots of calls to their customer service which couldn't help their poor website and in the process the flight price rose 3 times, so next time, I'll better book directly with Lufthansa and save some nightmares."
Cons: "Full plane, no options to spread out."

Pros: "Legeoom"

Pros: "I was most impressed with the lovely flight attendants who were friendly and very kind and caring with my young adult daughter who has flying anxiety. They were so fantastic and really made a difference to her flight."

Pros: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food Breakfast was very nice"
Cons: "Great seats in Premium Economy, although not all the functions seemed to be working! Crew were very helpful but the one in my area was very slow with the main meal - had to wait 90mins after we took off before I got my food"

Pros: "Crew and food"

Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"

Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."

Pros: "In-flight entertainment choices."
Cons: "It was a long flight, frequent offers of snacks and drinks would’ve been great."

Cons: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"

Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."

Pros: "Seat was comfortable."
Cons: "transit timing was a bit hectic."

Pros: "Crew were so good"
Cons: "Everything is good"

Pros: "flight attendants were not friendly enough."
Cons: "both flight from Bos-Doha, Doha-Hanoi was delayed"

Pros: "Everything"
Cons: "It could be better if they serve food from Doha to Islamabad."

Pros: "Everything"
Cons: "Nothing"

Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"

Pros: "The crew, the seat and catering"

Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."

Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."

Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."

Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"

Pros: "The crew, especially Martin and Imen, were fabulous!"

Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"

Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."

Cons: "The changed the time of flight had to wait airport for 5 hrs"

Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."

Pros: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."

Pros: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Cons: "N/A"

Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."

Pros: "Everything"

Pros: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"

Cons: "The website is not easy to navigate."

Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."

Cons: "."

Pros: "Excellent service"

Pros: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Cons: "Movie selection could have been better."

Cons: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"

Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."

Pros: "طيران ممتاز"

Pros: "good service, good food"
Cons: "staff could be more cheerful towards travellers"

Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"

Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."

Pros: "Staffs were helpful!"
Cons: "Food portion can be improved."

Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."

Pros: "Comfort and cleanliness."

Pros: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Cons: "Wait time at Doha for next flight."

Cons: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."

Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."

Pros: "Flawless boarding, service, food."
Cons: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."

Pros: "Much better knee space. Excellent flight, good service..."

Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"

Pros: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Cons: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."

Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"

Pros: "Crew"
Cons: "Food"

Pros: "Amazing crew. Seats comfortable"

Pros: "Crew and Food was great"
Cons: "For over 12 hours I was surrounded by screaming children. Would really appreciate an adults only section"

Cons: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"

Pros: "The person behind me didn’t have enough space so I could recline back and get comfortable"
Cons: "More spacial seats"

Cons: "No entertainment but it’s probably because it was a short trip"

Cons: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."

Pros: "It was ok"
Cons: "Love Emirates airline"

Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."

Pros: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Cons: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"

Pros: "All of the above"
Cons: "Nothing that i didn't like"

Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"

Pros: "Footrest would be good for a long haul flight."

Pros: "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
Cons: "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."

Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"

Cons: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"

Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."

Pros: "Really liked the long journey. Was a bit nervous given the 15 hour flight but was pleasantly surprised. Service was good as well."
Cons: "The crew were really young and not very talkative."

Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."

Pros: "Great service and airplane!!!"

Pros: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Cons: "None"

Pros: "The food was good and the service was great. I also had a great seat in the front row."
Cons: "We were delayed by over 2 hours We had no where to park when we landed so we had to wait for buses to take us toche terminal There was no new and exciting movies that excited me"

Pros: "Wonderful service. Comfortable flight."
Cons: "My TV wasn't working."

Pros: "I liked the cleanliness of the plane, the crew was attentive and friendly"
Cons: "I wished they served more water more frequently. The conversation the flight attendants engaged in was distracting and was not conducive for the passengers who were trying to sleep"

Pros: "Easy, friendly and comfortable."
Cons: "Last row seats so was a bit noisy. But nothing too bad."

Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."

Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."

Pros: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Cons: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."

Pros: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Cons: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."

Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."

Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"

Cons: "Most horrible experience... customer service is horrible ... didn't even take the flight . They delayed the flight and they think it is ok to put us on any flight they want . I booked the flight because i was particular on the shortest duration of the flight they rebooked me on a flight that would have taken me to my destination after 36 hrs and the way the crew spoke was so horrible. It was as if they did me a favor by putting me on another flight."

Pros: "Responsible and attentive crew. Food was adequate."
Cons: "5 hours delay on the tarmac (before take-off) as 2 wheels had to be changed. 110v power plug points on the seats were not working."

Pros: "ICE entertainment system was of high quality."
Cons: "First, the seats were very small and uncomfortable. I had trouble sleeping, and, the seat was stuck (couldn't move back). And second, the food tasted horrendous. I have been on many flights, and this was perhaps the worst meal I've ever had. The coffee was bitter enough to make me gag (even after I added cream), and the chicken was flavorless. The boarding process was a mess. It was hectic and unorganized. The flight was delayed an hour, and the crew failed to provide an adequate rationale as to why. Speaking of the crew, they weren't helpful. At one point, I had asked to use the restroom, and I couldn't get in. Again the crew provided no rationale as to why. Then, a few HOURS later, a lady approached me and said I could go "very quickly". This was my first time flying with Emirates and I don't think I'll be flying with them again."

Pros: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Cons: "The food is not as good as expected I actually did not eat the food, it was just not good."

Pros: "Food Comfort"
Cons: "Flight was 30m late "probably not their fault" so I haven't received my luggages until the next day. I suggest keeping the layover hours a little longer than 1:30m"

Pros: "Checking in was excellent the food was good and the staff suburb."
Cons: "The boarding was unorganized and the comfort of the seat was no good."

Pros: "The seats."
Cons: "Firstly, the attitude of the staff was beyond comprehension. From the get go, they all looked as if they were working at gunpoint. Secondly, the food was inedible. Over salty, bland, and above all, they ran out of food. On an aircraft the size of an A380, one would like to assume that there will be enough food for people who are stuck and afraid of asking for anything from the moody staff. I have been travelling with Emirates for years now and insisted on flying it this time around upon much disapproval from my peers and family. My experience proved them right. I am still in complete shock and dismay. On a 12+ hour journey if I have to witness the staff rolling their eyes and where the passengers have to think twice before asking to be served, I think that's not right. Shame on you Emirates."

Pros: "The entertainment system"
Cons: "Everything else"

Pros: "Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team."

Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."

Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."

Cons: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."

Pros: "The flight was lovely. The seats were much wider than typical airlines and comfier. I had plenty of space, especially for my legs. I was able to sleep comfortably for most of the flight. The in flight entertainment was also amazing. The TV's all worked and there were plenty of movie/ TV show options. It helped pass the time. It was also free which was great. All and all it was a wonderful experience. I loved flying Emirates."
Cons: "The boarding process was a bit confusing. It seemed to go by rather quick and had I not been paying attention I think I could have missed the flight because I didn't realize what the boarding process was like."

Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"

Pros: "Gorgeous plane, delicious food and great entertainment system."
Cons: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."

Cons: "I had thought all crew was on training. Service was poor"

Pros: "Like everything"

Pros: "Overall, the flight was great!"
Cons: "The seats could have been wider, as they were a bit tight. Would have liked more leg room. My son got sick during the landing. I pushed the assistance button several time during and after landing and none of the crew ever responded, the just ignored it. That was rather disappointing..."

Pros: "How nice the crew was and how smooth and quick both the boarding and un boarding process on the A380. The sticker options and menus for meals and needing to be woken up if you chose such."

Cons: "I loved the extra space on the plane and that food was served, as well as drinks and snacks. The whole experience was a wonderful welcome to the islands!"

Pros: "Everything"
Cons: "Nothing"

Cons: "The seats and the flight entertainment."

Cons: "Boarding process was messy"

Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."

Pros: "The crew was great and the flight was smooth."
Cons: "It would be nice if crew members would ask people to shut their windows for the bulk of the flight. It gets quite bright."

Cons: "Just a few too many announcements and adverts, a bit noisy. But wonderful food and bev service and timely, comfortable flights."

Pros: "The staff and food service was great. The plane was clean and bright."
Cons: "Having free entertainment - even new releases"

Pros: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Cons: "Charge me $20 more a seat and provide a meal and in-flight entertainment."

Pros: "Crew service was great!"
Cons: "There is no free entertainment options."

Pros: "Not very much....counter was ok...flight attendants ok....bathroom flooded....floor of seats wet and smeld horrible for more than 5 hrs"
Cons: "They could told us about it and i could tried too change seats...:("

Pros: "Flight included snacks and breakfast. Towards the end of the flight we were surprised by complimentary rum punch drink"

Pros: "Crew was friendly. Flight was smooth."
Cons: "More comfortable seats would be nice. Also the free selection of entertainment on the screens were too limited."

Pros: "The flight was smooth considering the weather. The crew was great and attentive."
Cons: "I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage."

Pros: "The crew was very good and met all our needs."
Cons: "Free entertainment from LA to Honolulu."

Pros: "Staff service was awesome!"
Cons: "Neighbor was rude"

Pros: "It’s wonderful to fly like our grandparents did with the style & comfort along with the service they enjoyed!! I cannot think of any other airline that serves a meal and on going snacks. I feel I got first class service (which I cannot afford) for a coach rate! Stepping onto the plane you get a sense of the islands. I’d recommend this airline to anyone!!"
Cons: "Being a 6 ft woman, leg room is important for me, which I had, but the seat where a bit close together."

Pros: "Great service on the flight! Very nice."
Cons: "Sad that there weren't free movies. Only some Hawaiian Air programs and things about Hawaii."

Pros: "Very courteous. Clean. On time."
Cons: "Have to pay for movies. Basically no entertainment for a long flight."

Pros: "The flight attendants were great, the plane was very clean and comfortable,"

Cons: "We purchased tickets to Maui months in advance. We chose our seats. The morning before our flight we printed boarding passes and paid for check bags. That night, approximately 12 hours before take off I received a notice from Google stating the flight hand been cancelled. To this day I have never received any communication from the airline stating the flight was cancelled. I called Hawaiian and asked about the cancellation. After waiting for the customer service person to find out what the status was, she simply said there was scheduling issues. The best she could offer was a flight the next day. We lost a whole day of our vacation and lost a significant mount of money. Hawaiian offered no compensation and did not seem at all apologetic for canceling an entire flight at the last minute for "scheduling issues." We will do our best never to fly Hawaiian again. They clearly do not value their customers."

Pros: "When entered the airplane I was warmly greeted. Flight attendant even offered to help put my bag up above"
Cons: "I needed some medicine up above in my carryon. I asked an attendant while we were still at the terminal but doing announcements and was told I could get it if I did it quickly When I stood up I was told to take my seat sharply by another. Later when no one was in the galley I poured some water from a bottle sitting there into a cup to drink. The attendant who came by in a raised rude tone told me to go sit down and grabbed the water from my. He proceeded to say “How could you do that as it was so unsanitary”"

Pros: "All the crew members are incredibly kind and helpful. They clearly havea plan and execute it well. The small amenitites likes breakfast, snacks and rum punch male the start of a vacation fun. Even the regular economy seats have plenty of riom compared to other domestic airlines. I'm usually a Virgin Airlines person but Inwas pleasantly surprised that 5 hours went by to fast and flawlessly."
Cons: "There was no entertainment that you didn't have to purchase. Even the games cost. I always bring my own entertainment so it didn't bother me much but it's not the best."

Pros: "The gate crew was outstanding in a very difficult situation. They were all very professional and helpful."
Cons: "Scheduled departure was eleven a.m. and actual departure was over seven hours later. We were each provided a $100 credit memo for future travel, but when we tried to reschedule our return trip to avoid LAX we were told the credit could only be used for new travel. Not happy about either the delay or the inability to use the $100 each credits. On top of that, we had to pay $400 rescheduling fees for the two tickets. That looks like a threefer to me. Pretty much sucks."

Pros: "Crew was friendly and offered a good amount of snacks and drinks throughout the flight. The plane was also nice."
Cons: "One of the planes didn’t have any screens tracking the flight."

Pros: "food was free direct flight, smooth ride"
Cons: "1) quality of food below average 2) need to charge for blankets, pillows and movies- in comparing with delta, I'd prefer to have free blankets, pillows, and movies than free food 3) seats are definitely not as comfortable as delta flights (these new planes or airbuses are actually worse than the old planes, very disappointed at the quality of seats/cushions) 4) customer service check in agent at LAX was not helpful and also the phone customer service representatives (spoke to 2 different employees who were based out of the Philippines) are not helpful as I had a seat already printed and marked on my itinerary when purchasing my ticket, but when I checked in I was told that I would need to pay $80 for the seats that were originally marked"

Pros: "Crew was great. They didn't get upset if you needed to stand up and stretch your legs. After weeks of complaining, Hawaiin finally offered vegetarian meals on international flight. In flight movies were good but a little outdated. Seats were surprisingly comfy. Free headphones eyemask and earplugs. In seat phone charging."
Cons: "Crying babies! argh......"

Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."

Pros: "I like that they gave a meal during the flight, especially since it was a 6 hour one. Food wasn’t too special: a hot sandwich, chips, and cookie. Good overall atmosphere. Attendants were friendly and helpful."
Cons: "When checking in, there wasn’t any seats available. Needed to wait at the gate to finally get seat assignment, after boarding already started. Traveling as a party of two, was lucky to be able to sit together for a full flight. Also, all entertainment options cost money. For other airlines, some cost money and some did not. For a long flight, I would expect free entertainment, but I might be spoiled by flights to China."

Pros: "free meal, comfort of seats"
Cons: "Not being able to pre-book my seat"

Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"

Pros: "The flight crew was so friendly and helpful! They interacted with passengers and made everyone feel comfortable. They didn't make you feel dumb for asking questions like a lot of other airlines do. Will definitely fly with Hawaiin again!"
Cons: "Everything was great. No complaints"

Pros: "Two male attendees, tried to help. Female supervisor rude and turned us down no problem."
Cons: "You guys should put CHECK IN time on your tickets, like most do. My mom and I missed our flight by 4min!! I'm suppose to photograph my friends wedding tomorrow which I'm going to miss his ceremony AND my mom lost one day of work which is a huge deal and ONE day of being in Hawaii out of the four days we planned. I got it as a gift for her, and now were both in our apartment in orange doing nothing, when we are suppose to be arriving to hawai for the first time ever. So upset, and sad and bummed. What a let down. 41 min before our flight and there was nothing anyone could have done. I was on your site for over an hour checking all the guidelines about bags, carry ons, where we need to be and i didn't check in time at all. I just can believe this, a hotel room paid will be empty, and well be here waiting until tomorrow so we could repeat the same thing this morning. waking up at 530 a, heading to LAX in traffic from orange . why."

Pros: "Offered free hot meal"
Cons: "Very tight seating"

Cons: "It was way too hot. No airflow on the plane."

Pros: "Breakfast, juice, smooth flight"

Cons: "Every time the flight attendant walk by there was a strange odor, maybe onions. When they past out some bags of Hawaiian potato chips, the bag had that odor and we then thought it must be the chips and from her being around them. We decided not to eat them and carried then off in our carry on baggage The next day I was hungry and decided to eat a bag. The odor was gone and the chips didn't smell at all Turns out it was the flight attendant. Maybe the type of food she consumes or her clothes were around a lot of garlic and onions Hope she is not on our return flight"

Cons: "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"

Pros: "Served food, on time departure and arrival"
Cons: "Entertainment expensive"

Pros: "Overall, the service of Hawaiian Airlines was a 5 star experience. The crew, the in-flight services were amazing. The 6 hour journey from LA was one of its kind. I was welcomed with soulful Hawaiian music while boarding :) I was amazed to see the captain greeting and thanking the passengers at then door while exiting the aircraft. Makes every passenger feel special. I am glad I chose to fly Hawaiian."

Pros: "The plane was comfortable, clean and the staff was friendly."
Cons: "There were no free movies or television offered, even blankets and headphones came at a cost. Felt cheap. I understand a fee for a new release but EVERY movie??? Have some options for a five hour flight."

Cons: "I can't tell you how disappointed I was to learn upon arrival in New Zealand, with no forewarning or preparation, that I was to be BUG SPRAYED before being allowed to leave the airplane. I have asthma. Being sprayed with chemicals is a serious health concern for anyone, but especially for those of us with asthma. They sprayed a cloud of chemicals directly over our heads and we sat helpless as the spray settled onto our clothes and skin and into our mouth and lungs. I had a asthma attack, and when I told the stewardess she looked at me and said "It won't be much longer." It was another 15 minutes. I was so unwell that I asked my husband if he would be able to carry me if I passed out. I also unfortunately forgot my ebook reader in the seat due to my attack. When I wrote customer service I received only "We will forward your message" and no response beyond that regarding the return of my device. This entire experience has caused me great distress and I am sincerely hopeful that as a corporation you will take steps to ensure the welfare of your customers by ensuring they are aware of all treatments to expect when on board your aircraft. Had I known, I could have brought a mask and saved my serious asthma attack. I probably would not also be without my ebook reader."

Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."

Pros: "They got us to our destination safely. Which , of course is the most important thing. Got us there on time as well. Did not use in flight entertainment so cannot rate."
Cons: "First class seats are miserably uncomfortable, barely wider than a coach seat. Only difference I Can tell is that it has more padding. Foot rest is unbelievably unfunctional. Food was good but no wine or refill of the other beverages was offered with the meal. Flight crew as polite, but wooden and unengaging. Baggage claim at destination was efficient. I only fly with this airline , and in first class, because I have sooooo many miles.. if that weren't the case I would try someone else. Who knows , maybe they would not be any better."

Pros: "Crew are friendly."
Cons: "Monitor not functioning properly. You have to push the touch screen several times before it start to work also have to press hard on the screen to make it work. Snacks limited to only one. At least give 2. Food was bland. No condiments to go with the food."

Pros: "Great customer service. We brought our 1 year old and was treated with so much care. Made it so easy for us to travel"

Pros: "Aircraft was clean and spacious enough in economy. Pretty much always on time. Nothing much else impresses me anymore with Hawaiian Airlines."
Cons: "Everything is a charge. Especially don't like that they "offer souvenir blankets for sale" and they keep the cabin especially cold. All movie/TV show options required an $8 charge on a 6hour (!) flight across the Pacific Ocean. Food was awful! Living in Hawaii I often fly Hawaiian, can't remember the last time I enjoyed a meal on HA. The crew on the LAX-HNL flight was not very friendly either..."

Pros: "Loved the food...great flight almost better than good but seating was a little tight"
Cons: "Seating space not too good"

Cons: "I am 40 year resident. The Hawaiian themed safety instructions are corny as I hear them so often...An"

Pros: "All services are great!"
Cons: "Too cold."