Great, easy experience. Good lounge, excellent experience
Cons: "Baggage allowance is lower than most other airlines"
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Repeatedly delayed, almost missed my next flight"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Cons: "Very nice services"
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "on time, crew were friendly"
Cons: "have to pay to watch movie"
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "Pleasant staff"
Cons: "A few more beverage options, juices perhaps."
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "Will never book though BYOJet again."
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Cons: "Friendly and efficient"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."
Pros: "Snacks and drinks"
Cons: "No plug in"
Cons: "Check In Issues related to code share flight"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Pros: "Awesome customer service, I was impressed."
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Everything comfy spacious seats row 8"
Cons: "Long distance from arrival gate to departure gate"
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"
Pros: "I liked having the pilot tell us about the mountains as we passed over them."
Pros: "Fabulous, Fabulous, Fabulous!!!!!! Flight Crew was very friendly, helpful, and always smiling."
Pros: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "aisle seat"
Cons: "no food...not even orange juice."
Nice flight. Always love to fly with Emirates
Cons: "Food was not enough and it was served after very long hours."
Pros: "Seats and entertainment is good."
Cons: "Crew is insulting passengers and really bad attitude"
Pros: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Pros: "The overall experience was good."
Cons: "Delayed flight and the procedures too very long."
Pros: "Comfortable seats. Good food."
Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Pros: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Cons: "The delay"
Pros: "I had really high expectations for this trip but they were unmet. The service was indifferent. The chair wasnuncomfortable. The aisle was super narrow. I was bumped the entire flight. I didn’t like the food. And it was obvious by the end of the trip the staff was just done. Leaving the plane I passed several attendants and they did not say anything. They didn’t thank me for my business. They did t say goodbye or encourage me to come again — they were oblivious and no caring."
Pros: "Great food and entertainment and the service was exceptional."
Pros: "Entertainment and boarding process"
Cons: "Crew could be more friendly"
Pros: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Cons: "Wish I could afford to upgrade for a proper sleep!"
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "Staff was wonderful, food goood !"
Cons: "More you to stretch out"
Pros: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
Cons: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Spacious for the kid to walk"
Cons: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Everything was well done! Great customer service."
Pros: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Cons: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Pros: "Crew members were great. Was on time and early."
Cons: "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
Pros: "Overall experiance."
Cons: "I can't think of anything."
Pros: "The time to board and arrival was on time"
Cons: "They didn't have mango juice"
Pros: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Cons: "Other than the delay in boarding, which resulted in a bit of chaos, everything went very well."
Pros: "Great hospitality from the crew and quality plane facilities."
Pros: "The staff, food, everything! Best flight and airline ever"
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pros: "Entertainment was very good. Enough variety to pass the time."
Cons: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Pros: "Big screen"
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Cons: "Baggage claim in Hyd took more than 2 hours"
Pros: "it was nice trip with emirates, You have excellent services Thanks"
Cons: "All good"
Pros: "Crew can be more helpful"
Pros: "Entertainment, movies"
Pros: "I would like Emirates to put more sport current videos in entertainment otherwise the handling of layover in Dubai was very good"
Cons: "Nothing so far"
Pros: "Roomy seats, friendly, attentive attendants, food vouchers in Dubai"
Cons: "Boarding was always late and a bit crowded"
Pros: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Qantas personnel have a high opinion of themselves and don’t really like to serve the client. This is compounded by the overall experience of traveling in Australia. I get the felling that they would rather I didn’t.
The staff at the airport could be much helpful and nicer
Cons: "I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight"
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Pros: "Friendly crew and good service"
Cons: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"
Pros: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Cons: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Pros: "The seats were smaller which is fine for a 1.5 hr flight but if I had to compare it to the first leg of the trip, these things stick out."
Cons: "The flight time seemed late. The plane was already there, the airport was empty and the gate was full. It would’ve been nicer if it was a little earlier, although getting through customs again might not be as easy for some people on a 3 hour layover?"
Pros: "Lovely staff"
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "Crew was helpful"
Cons: "3hrs late"
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Pros: "Great crew! Cheap flight"
Cons: "Food okay, flight delayed both ways, seating uncomfortable in economy."
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Pros: "The 787 dreamliner does an excellent job flying, with reduced cabin noise."
Cons: "The passengers with a small child behind us were very noisy and bumping/pushing into our seat-backs way too much. The boarding was a bit chaotic. Defining the boarding sequence based on row numbers should help."
Cons: "Boarding is very haphazard, not according to seat numbers, no pre boarding for small babies. Flight attendant spilled juice on me, very unprofessional."
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Pros: "food was good, great entertainment, crew very attentive"
Cons: "everything was good"
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Cons: "Qantas food gets worse each flight."
Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"
Cons: "The dinner meal was dried and pretty disappointing as was the media selection in coach vlass"
Pros: "Everything except the cabin temperature."
Cons: "Some cabins had no heat. Other cabins had no air conditioning. My cabin was sweltering, which made it difficult to sleep and to be anything other than uncomfortable on the 16 hour flight."
Pros: "The service and the meals and snacks- American airlines do not provide any of those things anymore, Qantas did domestically as well as on our international flight."
Cons: "Seat room on the international flight - became uncomfortable after over 17 hours and could not afford upgrade to business or 1st class."
Pros: "Very fast boarding process in Sydney. Food service very efficient, with decent choices."
Cons: "Experienced a departure delay due to a mechanical problem. Missed the original connection to Charlotte in Dallas. AA was very efficient in scheduling an alternate flight, including luggage transfers. 4 hour late arrival which was OK given we started in Sydney."
Pros: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."
Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."
Pros: "Unfortunately I didn't get to travel, yet I paid $625! What a load of sh!& How is this legal? Sorry I wasn't able to understand 100% of what I read, and was naive to think that your company wasn't profiting off of deceiving customers. It's ridiculous to make someone read through 3 different "terms and conditions" and expect them to check all of the policies of the airline before they commit to the reservation. The wording also doesn't read easy and requires an attorney to read through. This is a scam."
Cons: "I would like to know who is telling me the truth regarding why i $500 was taken from my refund when I was forced to cancel my flight due to not getting my visa. I think it's interesting that as I typed this, as soon as I typed justfly.com or kayak.com, a window popped up encouraging me to write my comment in feedback, not here, yet when I wrote kiwi.com or priceline.com, nothing popped up. This just confirms that there are many people out there that believe they were deceived by these two companies and it's unfortunate that Qantas is looking just as guilty of cheating people out of their hard EARNED money."
Pros: "No issues, quick and friendly."
Pros: "Clean plane and polite crew"
Cons: "Left late and food was just average"
Pros: "Some of the flight attendants were quite excellent. I appreciate that Qantas still makes available a toothbrush and muesli bars, tho the selection of in-flight snacks has been greatly reduced."
Cons: "Seating is far too tight - of course, Qantas is not the only one guilty of this. If there were a true emergency, evacuating the plane would be nightmarish under the "packed-in" scenario we are faced with these days."
Pros: "It was a smooth uneventful flight. We arrived on time."
Cons: "The distance between the seats has decreased substantially. Reminds me of a Jetstar budget flight. The food being served in cardboard boxes was Aldo a big shock. For the cost of a qantas flight I expected more comfort and better food served"
Cons: "I had pre-requested a seat and got moved when I arrived but I didn't notice so I couldn't ask to be reseated until I got on the plane and realized. I also found the crew to be blunt and not friendly."
Pros: "Smooth flight"
Cons: "Hostess did not allow 2 ounce drink every other time traveled by qantas 10 times in last 5 yrs had no issue This time qantas made us take our baggage to terminal 2 west jet check in counter which head office should know is a far distance should have arranged to do so like other times in the past"
Pros: "Smooth and timely flight."
Cons: "The egg salad sandwich."
Pros: "The food and service were excellent!"
Pros: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Cons: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
Pros: "Friendly service."
Cons: "Do you really need to be provided with a meal at 11pm just after departure? A decent snack pack would be a better get, and allow people to get to sleep."
Pros: "The crew was attentive, the plane clean, snack bar"
Cons: "Not enough room to stretch a bit and stand on such a long flight."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "Not much"
Cons: "Flight attendants were more interested in socializing with each other than working. More interested in talking about what they were going to do in NY. They were not neatly dressed as compared to others Quantas crew members on other flights, before our meal was served they were eating rolls before serving us. Changing flights was a mess, getting your bags, going though customs, picking up bags and having to go so far in the airport to go check in again was disorganized. Food was not good, fish was fishy, worst meal in three weeks of traveling off and on plans in and out of AU."
Cons: "Was forced to check my carry-on by very unaccommodating desk staff only to board the aircraft to see tons of overhead bin space..."
Pros: "The crew manager worked tirelessly to move rows of passengers to other seats because the entertainment system didn't work for a bank of passengers on the long haul flight."
Cons: "Our entertainment system didn't work and we had to split up to move seats."
Cons: "very limited choices compared tpo sydney to san francisco leg of trip. old technology."
Pros: "Flgiht attendants and airline presentation and friendliness"
Cons: "The last time i flew was in 1999 when i was single and traveling NZ and Australia. This time i was taking my family. I had boasted to my fam that Quantas (was famous in my memory) as having economy seats that felt more like other airlines Business Seats. My kids were eager to experience the "Quantas" seats. I was severely dissapointed to find that your economy seats, now, are even smaller than the Chinese seats we regularly fly (we are in our 5th year of ex-pat assignment in China). You should have seen the look on my kids faces. Evidently, i must have "talked Quantas up too much", because there was a great deal of dissapointment. We will travel back to NZ and Aus., this fall, but will no longer prioritize Quantas as our airline of choise. I guess times change, and a little bit of nastalgia lost.... :("
Pros: "Lady who checked us in in LA was great."
Cons: "On-board crew may have been the worst ever and I've done that flight for YEARS. They only get grumpier, bossier, ruder and less helpful each time. Oh for another airline that flies direct LAX > MEL!!!"
Cons: "Why do they use QF flight number between Hobart and Sydney/Melbourne when it is operated by JETStar? As a customer I naturally expect I can get the same service from JETStar as Qantas.However I had to check out my heavy luggage at Sydney Airport, get a shuttle bus paying money and check in again at JETStar. The JETStar staff at the airport was not helpful at all! On the contrary she BLUNTLY told me JETStar is a different company from QANTAS. That's all. At Hobart Airport I was BLUNTLY told again I had to get my luggage at Melbourne Airport and check in again because they didn't have facility to forward the luggage to Qantas. I understand Qantas and JETStar are allied airlines and so they should give the same service as any other allied airlines. I need good explanation about these poor service from JETStar and Qantas. Thank you ."
Pros: "Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room."
Cons: "Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!"
Cons: "No in flight entertainment"
Cons: "No food or entertainment provided as part of cost. When compared with service initially provided it's hugely disappointing. No fault of the crew of course. C'est la vie."
Pros: "Everything except for seat comfort"
Cons: "would be good if the seats were softer especially for longer flights"
Pros: "Exit row seat"
Cons: "Thieving bastards charging $230 because i made a mistake doing the booking and then they lost my bloody suitcase. !!!!! ."
Cons: "Maybe being offered a cup of tea or coffee would of been nice."
Cons: "Going Melbourne delayed nearly 1.5hour Back home Brisbane another nearly 1.5hour and gate change a few times Very very bad experience"
Pros: "arriving in Brisbane!"
Cons: "Delay as for some reason it appeared there was no knowledge of length of Dunedin runway. Plane old, not very clean. No entertainment and no food. Did not book a meal but felt that due to 3 hour delay there could have been a slice of bread, a bun, or something, on offer."
Cons: "Flight was nearly an hour late"
Pros: "late take off lame excuses"
Pros: "Snack and coffee included."
Cons: "No legroom"
Pros: "Nothing !!!!!!!"
Cons: "Flight delayed 12 hours!!!!!! Baggage lost!!!! Entertainment system broken!!! Air con on plane warm and very stuffy on flight!!! Virgin is ruining my holiday!!! I will never fly with them again!!!!!!!"
Pros: "Absolutely nothing!!!!!"
Cons: "This airline sucks!!!!!!!!!!!! I will never fly them again!!!! 12 hr delay then they lost my bag!!!! Virgin you Ruined my trip!!! Then the entertainment system was broken and the air con was hot, the stuffiest flight of my life!!!!!"
Pros: "Smooth flight and on time departure and arrival."
Cons: "Staff need training in using the sound system, speaking slowly and clearly."
Pros: "Flight was great"
Cons: "All was good"
Pros: "Flight was comfortable and ran smoothly"
Cons: "It left 50 mins so I got into Brisbane half an hour late"
Pros: "It was a full flight but take off and landing were on time and staff and service was good and friendly."
Pros: "Staff were excellent.... Best flight I've had in a long time"
Cons: "I missed my plane.so i lost money.but you wouldn't care you made money..sad"
Cons: "Dropping off bag queue took longer than checking in. Isnt the whole point of drop bag is to avoid waiting? Took so much longer. Nearly an hour on the queue"
Cons: "Flight cancelled, then booked by Virgin without consultation, onto a flight via Sydney that would take 6 1/2 hrs to get there, had to request another flight but still lost most of the day of my holiday, plus left with many phone calls re change of rental car, arrival , parking bookings, and no compensation and then stress when I got to the airport and was told that despite being "booked " on the much later flight, now I might not actually have a seat. I had to wait while attendant at counter tried to find seats and only watch as they were taken by someone else several times. So unnecessarily stressful and misleading. Lost my original seats, had to sit separate from my companion, and no real concern by Virgin about their impact on customers' plans. Last time I flew, the plane was cancelled, and we had to wait hours for another one in the terminal, so I missed the body corporate meeting that was the ONLY reason I was flying to Brisbane, paying for overnight accommodation and car rental and flight and I MISSED it. Huge cost for NOTHING, as despite driving straight to the meeting, it was just finishing. Whilst at the airport trying to fly home, I heard another Virgin flight cancelled , again due to "unscheduled maintenance". Seems that maintenance and mechanical problems are common and way more common than they should be. So that is a big worry!"
Pros: "Original flight canceled put on earlier flight which was delayed to original departure time."
Pros: "The flight was good. On time. Friendly crew."
Cons: "Bag drop check in was terrible. So slow. Boarding wasn't efficient"
Pros: "Great boarding and efficient flight"
Cons: "The crew - unsmiling, unfriendly and seemed to hate their jobs. Food - meusli bar !"
Pros: "Service was great, aircraft okay"
Cons: "Would have liked a charging point on such a long flight."
Pros: "The crew was pleasant, courteous and helpful."
Cons: "Would have liked a little more to eat, especially with the early rise to get to the airport in time. Qantas serves breakfast."
Cons: "no entertainment only back lab was available long ques i only fly virgin at least 6 x times a year"
Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Pros: "like that the cabin crew didn't come around and there snacks and refreshments were provided, perhaps it would be good to make a mention of this on the flight before, so everyone is aware though."
Cons: "The flight was delayed and I missed my connecting flight. Had been travelling for 30 hours and just wanted to get home but didn't get home till 4 after the time I meant to arrive."
Pros: "The crew on the flight"
Cons: "Lack of communication from ground staff re 3 hr delay"
Pros: "I like how there was lots of room in my seat"
Cons: "What I didn't like was the Entertainment it was pretty ordinary and very limited I think virgin really needs to take a good look at their entertainment"
Pros: "The time it took to get to Brisbane"
Cons: "My bags were tampered with in some way"
Pros: "Agent service"
Cons: "No entertainment"
Pros: "Departed on time. Nice smooth fast flight"
Pros: "Automatic check-in was really easy to use and everything worked very well and looked modern and stylish. Flight was great, very smooth, good service and the airplane was in great condition. Luggage arrived on the belt very quick after landing."
Cons: "WiFi on airplane did not work."
Pros: "Departure on time"
Pros: "Every aspect of the flight."
Pros: "-really friendly staff -nice new terminal with charging stations -early arrival in Brisbane"
Cons: "-The flight departed slightly late -There were no entertainment options on the plane aside from magazines and books I brought myself despite this being a cross-country flight."
Pros: "Easy booking system. Helpful friendly staff at the airport. Service and cabin crew lovely, no problems with baggage. Arrived on time."
Cons: "I find the seating too cramped."
Pros: "Flight depart on time and arrive a bit earlier than expected Cabin crews are very imformative and friendly with smile always on their faces."
Cons: "Chair was too small and couldn't lean backward which was quite unconfortable."
Pros: "It didnt happen so not much"
Cons: "They cancelled the flight and didnt tell me. The only reason i knew is Tripcase sent me a notification"
Cons: "The snack"
Pros: "If you have your own phone or tablet with the Virgin entertainment app it's 5 stars for entertainment."
Cons: "If you don't have a phone or tablet with Virgin entertainment app then not much entertainment."
Cons: "Even though it is only a 1h flight... I think it would be more hospitable to cater better... morning flight... morning foods. Saw people eating pringles and m&ms on an 8am flight."
Cons: "They cancelled my 3pm flight on a Friday without notice and gave 2 different excuses. Weather then crew. You work out which was real. Compassion - nil. Considering how much I fly, I guess I will stick with Qantas in future."
Pros: "Flight and cabin crew were good"
Cons: "Long delays at check in. Having arrived very early, i was horrified at size of queue."
Cons: "Unacceptable for a plane about to commence a 13 hour flight to Brisbane to be delayed on the tarmac for almost 3 hours. If there is a necessity to delay all flights by a short period to accommodate a flight that has "missed its departure window", this is preferable to having an exceedingly lengthy delay on a single flight."
Pros: "On time arrival"
Cons: "Horror ale checking and baggage procedure"
Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Pros: "quick boarding process using both front and rear doors"
Cons: "check-in was stressful, baggage check didn’t start until 45 minutes before take-off"
Cons: "Arbitrary singling out of passengers for baggage weight violations when majority of carry-on bags weren't to regulation for most passengers. Exorbitant fees for checking bags at gate."
Pros: "Good ticket price."
Cons: "They charge $60 per checked bag at check-in, and weight limits on carry-on luggage are unreasonably low."
Cons: "They do not tell you about cheaper online baggage check in and then charge 10 times at the gate. We had to pay $605 for 3 checked in suitcases!"
Pros: "Good seat. Good service."
Pros: "Overall great experience"
Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Cons: "Not enough to room in seats for a flight this long"
Pros: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Cons: "Probably just the delay and time management for boarding"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Cons: "No in-flight entertainment, no even access to an App via your own Ipad"
Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Pros: "No mess airline, fast and efficient"
Cons: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."
Pros: "None of it"
Cons: "The whole Jetstar team"
Cons: "Seats were not comfortable Baggage rules - I overpaid for baggage in advance Carry on weight should be reconsidered (limit should increase)"
Cons: "Fast efficient travel friendly staff"
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"
Pros: "Boarding was good and check in!"
Cons: "Dont have any entertainement and dont have usb to charge cellphones!"
Pros: "Service was awesome0000"
Pros: "Friendly crew, budget price"
Cons: "No drink service at all"
Cons: "The excess lugage policy"
Pros: "To get a drink faster - preorder online when booking"
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Pros: "Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price ."
Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"
Cons: "I flew from New Zealand to Australia and did not get a meal, or any media. I had just previously flown the other way with another airline and got both of these things since it is an international flight. The weirdest thing is that there was no complementary snacks or even water. You had to pay for it."
Pros: "Slightly better pricing than other airlines"
Cons: "Very unclear about baggage allowance and other hidden costs Unable to buy reasonable meals without pre-ordering Very small seats No in-flight entertainment"
Cons: "Late boarding, deceptive price shrouding practices (charging you $160/bag if you don't book it in 3 hours ahead of your flight) when there is no reason to support it. No entertainment. Poor drinks service. Cramped seats."
Cons: "Unbelievable charges for baggage check of $300. Separate charges for each leg of flights. Kayak didn't let me book a bag ahead of time. The worst airline ever."
Pros: "The fare was cheap and my body physically was moved from the origin to the destination..."
Cons: "The website and customer service are annoyingly difficult to use, potentially designed to force you to pay more for extras like bags. For instance, if you pay for your bag ahead of time, it is meant to be cheaper. I tried to pay for my bag ahead of time and it took me to a check-in page. I tried multiple times but only ever got to the same check-in page. Figuring that perhaps I needed to check in first, I did this step only to find that if you pay for your bag after check in, it costs more money!! On the return trip, I felt wiser so I refused to fill in the check-in page before paying for baggage. I exhausted every possible link on their website and ultimately had to call customer service. This took an annoyingly long time. I was told when I tried to pay for a 15kg bag that they had run out of space on the plane and I couldn't pay for this; however, I COULD pay for a 20kg bag at a higher price. WHAT? As I was told this was my only option, I took it, but the logic defies reason and makes me conclude that their systems are simply designed to force you to pay for extras. If I had it to do over, I would just book Air New Zealand for an extra $50-- it would save me plenty of time and hassle."
Pros: "We selected this flight with no knowledge of this airline, as we were coming from the states. Being international traveling for three weeks obviously we had some luggage with us. This domestic flight does not allow any free check in, and you are only allowed 7 kg as a carry-on. You also have to pre-pay for your check in baggage before you get to the airport otherwise you are charged three times the price. If you don't know all of this before you go, you will be in big trouble. I do not recommend this airline for international travelers."
Cons: "The flight was cancelled at short notice without explanation"
Pros: "Not really anything."
Cons: "Our first flight from queenstown to Gold Coast was delayed for 4 hours, so we were going to miss our connecting flight to cairns. The desk agent in queenstown told us that we could catch the Sydney flight and due to the mistakes that Jetstar made, we would be able to spend our layover in the Qantas lounge. Once we landed, we tried to go to the Qantas lounge and were denied entry and told that we needed Jetstar to call Qantas and give us access. We then went back to Jetstar and they told us there was nothing we could do. We were stuck in the airport, unable to check our luggage as Jetstar has a 2 hour check in policy, and nowhere to go. Will NEVER fly with them again."
Pros: "Flight attendants were nice"
Cons: "This airline is worse than most low cost US based airlines. Both times I have flown with them it has been a disaster. I only booked with them because of price and because I did not know they were low cost. You get no food, no drinks, no entertainment, they gouge u for baggage. Stay away from jet star pay just a little more to fly a good airline."
Pros: "Easy, efficient"
Cons: "Very expensive"
Pros: "quick boarding options."
Cons: "No snacks or drink options. Also I think paying for luggage is a lot more than it should be, especially if not done ahead of time. Seats are not that comfortable."
Cons: "We were charged $215 at check in to check our luggage because we hadn't "ticked" that we'd be bringing luggage when we purchased our tickets. We purchased our tickets on Kayak and never were we warned or even been informed that this would be the case. The fee for baggage turned out to be $70 per bag plus $15 per Kg for each Kg over 15 Kg. Which is absurd. Any regular flight allows bag up to 23 Kg before additional charges. This is extortion. Yet there was nothing we could do unless we wanted to leave our bags in Queenstown."
Pros: "Before purchasing tickets, i confirmed with Jetstar agent that i could purchase bag fees anytime before the flight. I was even quoted a price. 3 weeks before my flight i went on to prepay for 1 piece of luggage and they wouldn't honor the quoted price. I had to pay almost double! BEWARE of luggage fees!"
Cons: "Huge luggage fees. Won't honor price quoted"
Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."
Cons: "There's no kiosk to check in. You have to wait in line and if you're unlucky like me, you get behind a whole load of people off of a tour bus. Ugh."
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Pros: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Cons: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"