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Pros: On check in we were offered the extra legroom right at the front, with just the two of us on the row!

Cons: Could have left on time 2 hours late leaveing NZ

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

Pros: Check-in was smooth and quick.

Cons: Cabin service was basic for business class. The cabin crew never came to see us again after lunch was served.

Pros: The crew was very hospitable and friendly

Cons: Nothing

Pros: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.

Pros: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee

Pros: See previous notes.

Cons: See previous notes.

Pros: The service from the beginning to the destination was great. I found the staff very professional

Cons: none

Cons: Provide cover for eyes so that we can sleep better

Pros: Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices

Cons: sanitation wipes for trays and arm rests

Pros: Comfortable premium economy seat. Nice crew.

Cons: Vegetarian meals were repetitive and pretty boring and devoid of any source of protein.

Pros: Seat material (leather) and cushion was comfortable.

Cons: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.

Pros: Crew was good, seat was tight.

Cons: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.

Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.

Pros: Short flight, and getting a meal made it go faster

Cons: Can’t really think of anything

Cons: The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit.

Pros: Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney.

Cons: Nothing.

Pros: Nothing!

Cons: I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding. I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey. They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas. I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on. I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings.

Pros: Clean, roomy and peaceful flight

Cons: Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!

Pros: The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude.

Cons: The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't.

Pros: plane is comfortable and business class bar is great

Cons: Boarding was a mess and food is terrible

Cons: The crew's attitude. It was pathetic.

Pros: Nothing

Cons: Food, crew service

Pros: Everything went smoothly

Cons: The overcharge for baggage being slightly over weight

Cons: Flight cancelled because internet went down on site. However, Virgin Australia and Qantas airlines were able to paper book their passengers and fly to destination. Jet star couldn’t do the same. Even though the internet came back up Jetstar couldn’t complete the passenger flight check in. The Airport staff stated the internet was a risk and instead put 200 people on buses and drove us 5 hours across a 42C desert. Somehow driving across the desert was safer. The icing on the cake was the Internet stayed up for the next hour prior to our bus ride and within the flight crews crew day. So, we could all have flown home with the Jetstar flight crew who actually flew back to Sydney. Yes missed the fireworks and expensive hotel stay on New Years Eve. Finally, Jetstar rebooked is on a flight to Adelaide then to Sydney so we wouldn’t arrive until 945pm. I certainly didn’t appreciate my direct 3 hour flight being turned into a 5 hour bus ride then a 7 hour flight. Oh, please tell them thanks for the piece of cheese and two crackers, apple and apple juice for dinner. What could be done better.....eliminate Jetstar from your list of service providers. Brady Palmerino 858-386-3339

Cons: A little more leg room

Pros: We were given delay updates regularly, even when the delay time remained consistent.

Cons: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.

Pros: Seats okay but would not recline

Cons: Our flight was delayed because of poor rostering due to one of the crew being out of hours and another crew member had to be brought from Brisbane to Sydney to join the flight. Not very professional in my eyes.

Pros: Crew always happy and polite.

Cons: all travellers were polite this trip, which I’m sure was appreciated by the crew.

Cons: Flight cancelled because internet went down on site. However, Virgin Australia and Qantas airlines were able to paper book their passengers and fly to destination. Jet star couldn’t do the same. Even though the internet came back up Jetstar couldn’t complete the passenger flight check in. The Airport staff stated the internet was a risk and instead put 200 people on buses and drove us 5 hours across a 42C desert. Somehow driving across the desert was safer. The icing on the cake was the Internet stayed up for the next hour prior to our bus ride and within the flight crews crew day. So, we could all have flown home with the Jetstar flight crew who actually flew back to Sydney. Yes missed the fireworks and expensive hotel stay on New Years Eve. Finally, Jetstar rebooked is on a flight to Adelaide then to Sydney so we wouldn’t arrive until 945pm. I certainly didn’t appreciate my direct 3 hour flight being turned into a 5 hour bus ride then a 7 hour flight. Oh, please tell them thanks for the piece of cheese and two crackers, apple and apple juice for dinner. What could be done better.....eliminate Jetstar from your list of service providers. Brady Palmerino 858-386-3339

Cons: A little more leg room

Pros: Crew always happy and polite.

Cons: all travellers were polite this trip, which I’m sure was appreciated by the crew.

Pros: On check in we were offered the extra legroom right at the front, with just the two of us on the row!

Pros: the crew was amazing

Cons: the seats were uncomfortable

Pros: Service was great. Best food hubby and I ever had on a flight, international or domestic!

Cons: No issues!

Pros: Efficient, professional crew

Cons: More space. Snacks, at least a drink! (that doesn't require more expenditure)

Pros: Seats okay but would not recline

Cons: Our flight was delayed because of poor rostering due to one of the crew being out of hours and another crew member had to be brought from Brisbane to Sydney to join the flight. Not very professional in my eyes.

Cons: I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket.

Pros: Crew always happy and polite.

Cons: all travellers were polite this trip, which I’m sure was appreciated by the crew.

Pros: Check-in was amazing, kudos to the reception crew

Pros: Great crew and seats were very comfortable

Cons: The person sitting next to me was extra nervous which was a little un nerving

Pros: Crew always happy and polite.

Cons: all travellers were polite this trip, which I’m sure was appreciated by the crew.

Pros: Good value flight.

Cons: Flight was delayed and then put into stack in Sydney - but given the Sydney weather over the weekend maybe that was to be expected. Flight crew could be more aware of annoying teenagers and others being disruptive in the cabin and painful for other passengers.

Pros: See previous notes.

Cons: See previous notes.

Pros: The corn chips!

Pros: Everything

Cons: Nothing

Pros: The crew were very friendly and responsive to all requests.

Pros: One Air Hostess was extraordinary hospitable, shortest time on flight connection.

Cons: Limited Movies, no amenities

Pros: The crew was very friendly & movie choices were excellent

Cons: Neither my USB or electrical plug worked (this happened on my flight out as well), the loud music was terrible and played too long interrupting movie, headrests were literally so hard they were painful. I had a headache afterwards for hours.

Cons: Seats we’re tight on second flight. They had an odd foot rest protruding.....?

Pros: I had the economy XL seat and was quite comfortable

Cons: Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones.

Cons: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)

Pros: Baggage allowance is good and cause of choice this airline but bad staff specially the check in

Cons: I hate the ground crew.. with bad behavior and uncooperative- plane no entertainment.. you must used app with your telephone

Pros: The crew did well checking up on everyone regularly and the plane was comfortable.

Cons: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.

Cons: great water service

Pros: The crew were friendly and tickets were a great price

Cons: No legroom at all, very cramped

Cons: tv entertainment,i wish i had realised that there was no TV for the children. .

Pros: Check-in was smooth and quick.

Cons: Cabin service was basic for business class. The cabin crew never came to see us again after lunch was served.

Pros: We were given delay updates regularly, even when the delay time remained consistent.

Cons: We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain.

Pros: Food and movies

Cons: Boarding time

Pros: Plane was clean

Cons: Security check in needs to be more efficient Plane ran out of food before I could purchase Even water has to be purchased Flight was late

Cons: Absolutely hopeless baggage delivery/collection. Almost as long as the flight

Cons: I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight

Pros: Virgin are great.

Cons: Delayed flight yet again

Cons: Announce the app download well before boarding so that I can get it. I never had a chance

Pros: Always on time, good range of movies/shows and free wifi

Cons: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Pros: The crew is consistently wonderful!

Pros: The crew were very friendly and responsive to all requests.

Pros: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.

Cons: The snack were very simple. They don't communicate properly all the different snack options.

Pros: Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends.

Cons: Nothing

Pros: The service from the beginning to the destination was great. I found the staff very professional

Cons: none

Pros: seat, food

Cons: The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited.

Pros: Emirates is my airline of choice. They do everything well.

Pros: The overall experience was good.

Pros: Crew

Cons: Everything else

Cons: Great flight back to the UK, flight crew were very pleasant and attentive.