Daily cleaning, installation of cabin HEPA filters on flights from Queenstown to Sunshine Coast
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Scores according to KAYAK customer reviews
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Repeatedly delayed, almost missed my next flight"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee"
Cons: "Very nice services"
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "trivia was fun"
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "Pleasant staff"
Cons: "A few more beverage options, juices perhaps."
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Pros: "Crew was friendly"
Cons: "Plane was old. Seats were old and stained. Multiple monitors did not work so no entertainment."
Cons: "Friendly and efficient"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "Snacks and drinks"
Cons: "No plug in"
Cons: "Check In Issues related to code share flight"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Pros: "Awesome customer service, I was impressed."
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Everything comfy spacious seats row 8"
Cons: "Long distance from arrival gate to departure gate"
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."
Pros: "Fantastic crew!"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Pros: "Air New Zealand staff are very friendly and helpful."
Cons: "The seats are the most uncomfortable and tight I have ever experienced on an international flight, and we were in exit row seats. For a 15 hour flight, it was miserable."
Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"
Pros: "Fabulous, Fabulous, Fabulous!!!!!! Flight Crew was very friendly, helpful, and always smiling."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "Great crew, great entertainment"
Cons: "Wasn't a fan of the dinner but no big deal"
Pros: "aisle seat"
Cons: "no food...not even orange juice."
Pros: "I liked the inflight entertainment"
Cons: "More leg space on the economy seats, It makes you wish you could afford the upgrade to business class."
Pros: "The crew members were very nice and easy going."
Cons: "The flight took off 25 minutes late. The boarding started later than it should have and took way too long. The airport was understaffed from the security point to the boarding point. That was surprising how in smooth both of those processes were based on seamless experiences at the same airport"
Cons: "Cheaper checked bags"
Pros: "quick boarding process using both front and rear doors"
Cons: "check-in was stressful, baggage check didn’t start until 45 minutes before take-off"
Pros: "Very efficient boarding"
Cons: "Not made for talk people"
Pros: "Good ticket price."
Cons: "They charge $60 per checked bag at check-in, and weight limits on carry-on luggage are unreasonably low."
Cons: "For some reason my bags were not checked all the way to the final destination, which caused problems later"
Pros: "Overall great experience"
Pros: "The pilot made such a smooth landing, it was one of the best I’ve experienced."
Cons: "Probably just the delay and time management for boarding"
Pros: "Seats were clean and comfortable. Staff were lovely."
Cons: "The self check in system was a joke. Glad we weren’t in too much of a hurry. Also disregard my rating of food and entertainment as we had none on the plane."
Pros: "Nothing in the service that would warrant any positive discussion"
Cons: "Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?"
Pros: "No mess airline, fast and efficient"
Pros: "Thus question does not apply to Jetstsr."
Cons: "Very old outdated aircrafts, very poor customer service, always fishing for money through baggage limit excesses, baggage limit is ridiculously low, aircraft garbage often found in sesat povkets from previous flights ... overall a very low class of airlines."
Cons: "Having to pay for checked baggage when other people got on with more baggage than me. It’s a scam."
Cons: "Seats were not comfortable Baggage rules - I overpaid for baggage in advance Carry on weight should be reconsidered (limit should increase)"
Pros: "Friendly flight attendants, smooth flight"
Pros: "The service was terrible. The entire experience was really incredibly disappointing. I will never book Jetstar again."
Cons: "They charged me the price of my ticket because my carry on weighed too much. The staff was very rude!"
Pros: "Staff were very friendly"
Cons: "For some reason I thought I had extra legroom but apparently not I was squished in between two people in the back of the plane the person in front of me was moving around a lot and hurting and knocking my knees"
Pros: "Customer service was great.Flight was on time and the weather was good for a day and a half"
Cons: "I did not like it when i got to the airport up there at 7:15 pm and when my Brand new suitcase came around on the carousel it had 2 smashed handles on it.I Reported it straight away to the people in departures.The young guy their gave me a number to ring, which i will be doing tomorrow"
Cons: "Seats are very worn out, and quite uncomfortable at the lower back part."
Pros: "Had to change planes in Sydney where they tried to charge $80 per bag for extra bags that Melbourne agent had checked in for free."
Cons: "Worst airlines--except for Tigerair. Pay more upfront with Virgin Australia or Quantas. Jetstar will empty your pocketbook with charging for every little extra--no carry on baggage over 7 kilos--if over prepare for up to $80 charge. They claim these charges are for safety and have convinced their employees of this nonsense. Sydney airport has some of the worst wifi in the world."
Cons: "Flight was delayed by over an hour. Then another hour plus on the tarmac. Concerns regarding weather at destination, and not having enough fuel to divert to alternative airport- but how can you attempt to fly without enough fuel for such emergencies? Isn't that routine procedure? Poor customer service, captain stated we may have to land at airport 2+ hours flight away from original destination. All worked out in the end, despite (rather than because of) Jetstar."
Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"
Pros: "Boarding was good and check in!"
Cons: "Dont have any entertainement and dont have usb to charge cellphones!"
Pros: "Easy boarding in Queenstown and the flight staff was friendly and helpfull."
Cons: "Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down."
Pros: "Service was awesome0000"
Cons: "The excess lugage policy"
Pros: "To get a drink faster - preorder online when booking"
Pros: "Basic price for the flight."
Cons: "Extra charges for unrealistic carry on weight restriction. I understand the need for profit, but I felt gouged by the charges. Would not fly with them again if there were other choices."
Pros: "Crew very helpful thanks. A bit rough to have to pay 4 baggage in top of paying 4 flight.On international flights, yr baggage is included in the price ."
Pros: "Slightly better pricing than other airlines"
Cons: "Very unclear about baggage allowance and other hidden costs Unable to buy reasonable meals without pre-ordering Very small seats No in-flight entertainment"
Cons: "Late boarding, deceptive price shrouding practices (charging you $160/bag if you don't book it in 3 hours ahead of your flight) when there is no reason to support it. No entertainment. Poor drinks service. Cramped seats."
Cons: "When we booked flight on kayak we were not made aware that we had to buy baggage allowance. When we got to airport and went to check luggage they charged us $900 USD for four normal sized bags, one bag each. Called customer service, waited 25 minutes and then rude agent refused to listen to my concern about this or connect me to anyone that could actually help us. Agents at desk first told me there was no supervisor there I could talk to and then I asked one lady there and she said she was supervisor. I asked if she had another number she could call since I was on hold so long and she flat out lied and said even they have to call that same number I had to get help. She then just walked away and completely ignored me. Not a single person for Jetstar seemed to think $225 per bag was unreasonable or showed any hint of compassion or desire to try and help us. They didn't seem to think it was odd that my bag that weighs 1/4 of what I do cost more to fly then I did. Never fly with them, go with any other carrier. Don't give these greedy and predatory punks a single cent."
Pros: "The fare was cheap and my body physically was moved from the origin to the destination..."
Cons: "The website and customer service are annoyingly difficult to use, potentially designed to force you to pay more for extras like bags. For instance, if you pay for your bag ahead of time, it is meant to be cheaper. I tried to pay for my bag ahead of time and it took me to a check-in page. I tried multiple times but only ever got to the same check-in page. Figuring that perhaps I needed to check in first, I did this step only to find that if you pay for your bag after check in, it costs more money!! On the return trip, I felt wiser so I refused to fill in the check-in page before paying for baggage. I exhausted every possible link on their website and ultimately had to call customer service. This took an annoyingly long time. I was told when I tried to pay for a 15kg bag that they had run out of space on the plane and I couldn't pay for this; however, I COULD pay for a 20kg bag at a higher price. WHAT? As I was told this was my only option, I took it, but the logic defies reason and makes me conclude that their systems are simply designed to force you to pay for extras. If I had it to do over, I would just book Air New Zealand for an extra $50-- it would save me plenty of time and hassle."
Pros: "We selected this flight with no knowledge of this airline, as we were coming from the states. Being international traveling for three weeks obviously we had some luggage with us. This domestic flight does not allow any free check in, and you are only allowed 7 kg as a carry-on. You also have to pre-pay for your check in baggage before you get to the airport otherwise you are charged three times the price. If you don't know all of this before you go, you will be in big trouble. I do not recommend this airline for international travelers."
Pros: "Not really anything."
Cons: "Our first flight from queenstown to Gold Coast was delayed for 4 hours, so we were going to miss our connecting flight to cairns. The desk agent in queenstown told us that we could catch the Sydney flight and due to the mistakes that Jetstar made, we would be able to spend our layover in the Qantas lounge. Once we landed, we tried to go to the Qantas lounge and were denied entry and told that we needed Jetstar to call Qantas and give us access. We then went back to Jetstar and they told us there was nothing we could do. We were stuck in the airport, unable to check our luggage as Jetstar has a 2 hour check in policy, and nowhere to go. Will NEVER fly with them again."
Pros: "They are very unclear about baggage fees and we had to pay at the counter. 2 bags $300. Really!!!"
Pros: "Crew were fantastic... efficient, welcoming, professional."
Cons: "We were SHOCKED to learn that we could not purchase additional baggage weight allowance online (were not allowed to check in online), and when we got to the counter to check in, were told that each additional kilogram of baggage weight over 20kilos (per person) would cost us $25!!! This is outrageous. We are traveling in Australia/NZ for 23 days with golf clubs and many bags, spending lots of money in these countries, and were very upset to learn of this archaic policy."
Cons: "The flight was an hour late and then we waited on the plane while they unloaded all the cargo bins to find three golfers bags who evidently did not make the flight. That extra time made us miss our connecting flight to the US. We spent almost 3 hours in the Sydney airport getting the run around on what we were supposed to do. When we checked in Queenstown for our flight the person at the desk must have know we would not make our flight as she did not give us a boarding pass for the Sydney to the US flight, but gave no directions on what to do if it was missed. I mentioned our connecting flight and the close connection to the flight attendant and she said it was not their fault."
Cons: "Fees for everything. By the time you get what you want, you end up paying double advertised price"
Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"
Cons: "It was very discouraging having to pay almost as much as our flight for our small checked baggage - and it was confusing regarding how much we had to pay, I still don't understand what it was we actually paid for. There was not clear indication about this policy when I purchased the ticket, and we were traveling without internet access and unable to add a bag to our booking before hand. I've flown hundreds of times and never encountered this kind of fee. This frustration alone will likely lead me to choose another company next time."
Pros: "Easy, efficient"
Cons: "Very expensive"
Cons: "We were charged $215 at check in to check our luggage because we hadn't "ticked" that we'd be bringing luggage when we purchased our tickets. We purchased our tickets on Kayak and never were we warned or even been informed that this would be the case. The fee for baggage turned out to be $70 per bag plus $15 per Kg for each Kg over 15 Kg. Which is absurd. Any regular flight allows bag up to 23 Kg before additional charges. This is extortion. Yet there was nothing we could do unless we wanted to leave our bags in Queenstown."
Cons: "Ripped me and my sis off for over 120 bucks in luggage fees!!!! No one could explain ability to pay online for a lot less!!!!! So freaking unacceptable!!!!! Plus they damaged a new bag and tell me they aren't liable!!!! Don't ever buy a ticket with JETSTAR! Freaking waste of money! Stick with air New Zealand"
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Pros: "They made room for me on the next flight"
Cons: "Everything - they texted me telling me that the flight was delayed, and then I arrived at the gate and told me it left an hour earlier. I have text messages to prove that it was scheduled at 1:30pm, the plane left at 12:35pm and I had already checked in, checking in my suitacase, and the flight left without me and took my suitcase - absolutely ridiculous."
Airlines flying from Queenstown to Sunshine Coast have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Queenstown to Sunshine Coast
Masks required on board, masks provided on flights from Queenstown to Sunshine Coast
Social distancing seating
Middle seats unavailable to book on flights from Queenstown to Sunshine Coast
Testing for antibodies, testing for symptoms for flights from Queenstown to Sunshine Coast
Waiving of change fees. Search flexible flights from Queenstown to Sunshine Coast