Cons: "Baggage allowance is lower than most other airlines"
Cons: "Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group"
Cons: "Repeatedly delayed, almost missed my next flight"
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Cons: "Very nice services"
Pros: "Their plane"
Cons: "After scanning boarding passes at gate, flight crew required us to show them again at the plane door. We had already stowed our phones, as I think others had. Minor issue but caused what seemed like an unnecessary backup at the cabin door. Our other domestic Air New Zealand flight didn't require it."
Cons: "Perfect flight. Delicious meals. Great crew."
Cons: "The flight was not on time There was no food on the plane for us even though we paid “full service carrier” price There were very few free movies!!! This is horrible. We wished we’d flown with Jetstar - lack of everything like with air New Zealand but at least the price would be much lower!"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "Pleasant staff"
Cons: "A few more beverage options, juices perhaps."
Pros: "Good selection of movies I thought."
Cons: "The flight was delayed by 50 mins. Missed my connecting flight from Auckland, so had to spend 3 hours at the airport. A voucher for internet access would’ve been nice."
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Cons: "Upon arrival we were informed that each checked bag was $60. This was news to us. The NZ flight employee informed us that Air NZ informed us quite well of this info, this the booking agent was at fault."
Pros: "Very friendly staff. Free wine and cheese or choices of cookies—extra servings too."
Cons: "Seats are just standard—headrest part doesn’t adjust"
Pros: "Great customer service. We flew on Air New Zealand and United, and the contrast was big. ANZ stewards showed much higher level of pride in serving their passengers."
Pros: "No bags on an international flight?! I had to pay $375 for 3 bags. Last minute changes with a layover, instead of a 3 hr flight it was a 6 hr flight and NO FOOD not even available to purchase.... very confusing very disappointed...."
Pros: "I loved everything. From the friendly service to the comfort of the plane... it was fabulous for the 12 hours I was on board."
Cons: "Nothing. I had great service and a great flight the entire ride. Well done... Best airline I've ever flown with!"
Pros: "Will never book though BYOJet again."
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Cons: "Friendly and efficient"
Pros: "good entertainment"
Cons: "we purchased a sky couch for an extra $700 and was not put in a skycouch row. I have contacted Air New Zealand and have yet to hear back from them."
Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."
Pros: "Snacks and drinks"
Cons: "No plug in"
Cons: "Check In Issues related to code share flight"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Pros: "everything! Leg room, priority boarding even though we boarded close to last, snacks. That safe feeling :)"
Pros: "Awesome customer service, I was impressed."
Pros: "The flight attendants were friendly and seemed to enjoy their job. Appeared to be very accommodating for other passengers."
Cons: "No issues. Everything was great!"
Pros: "Queenstown/Christchurch: quick and easy. Air New Zealand does a good job."
Cons: "All g."
Pros: "Everything comfy spacious seats row 8"
Cons: "Long distance from arrival gate to departure gate"
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "The capitan spoke and explain that was perfect taking into account that was a cloudy day."
Pros: "Nothing in particular--it was a short flight. I did appreciate that the crew went ahead and turned on the entertainment system even though it was a short transit time (we were on a plane meant for trans-Pacific travel--only reason it was available in the first place)."
Cons: "No complaints here."
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "The food was good, the accommodation, although it been a long flight everything was allright"
Pros: "Great service and food. The people were super friendly. Cabin was spacious and comfortable. Great kiwi experience!"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Pros: "Smoothe flight"
Cons: "1/2 hour late to depart"
Pros: "I liked having the pilot tell us about the mountains as we passed over them."
Pros: "Fabulous, Fabulous, Fabulous!!!!!! Flight Crew was very friendly, helpful, and always smiling."
Pros: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "aisle seat"
Cons: "no food...not even orange juice."
Pros: "Everything seemed to run smoothly and efficiently, from boarding to disembarkation."
Cons: "The snack offered on board was quite small."
Pros: "The crew did well checking up on everyone regularly and the plane was comfortable."
Cons: "The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times."
Pros: "I just enjoy Virgin as the crew are always nice"
Cons: "I find the seats a little uncomfortable. But it’s possible just me"
Pros: "Same old mediocre service a bit like catching a bus really very mundane"
Cons: "Food and entertainment"
Cons: "Quality of snacks Quality of in flight entertainment still very poor"
Pros: "Plane seats are ok - a bit annoying that there is no on board entertainment and you have to use your own phone etc. The butter chicken was edible."
Cons: "It'd be better if there were a selection of direct flights to Canberra. It's quicker to fly to Bali! We spent over 8 hours including wait time to travel from Canberra to Perth - via Sydney. No bag drop in Canberra - that was a surprise."
Pros: "Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service."
Pros: "Crew is one of the friendliest I have ever experienced. Everybody has been extremely nice and helpful. Food was great."
Cons: "Seats feel very narrow, pitch is good. Entertainment is pretty basic, selection is eh. Boarding is not consistent."
Pros: "friendly efficient crew, good food, and good luggage allowance"
Cons: "booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight."
Pros: "Large comfortable plane, good entertainment selection."
Cons: "Boarding was a bit chaotic and we arrived to our destination late."
Pros: "Left and arrived on time. The plane was nice and clean"
Cons: "Nothing. It was all good"
Pros: "Comfy for a cheap flight."
Cons: "In flight entertainment die not work for me..."
Cons: "No seatback monitor."
Pros: "I loved wverything the check in lines, service was great, the seats were that i chose was given to me all and all, i will be a returning customer, hopefully the flight home will be just as smooth"
Cons: "I tried to check in online it didnt let me butt it might of just been my fault"
Pros: "pleasant crew"
Cons: "food choices in business class ordinary"
Cons: "Missed my flight due to lost luggage"
Pros: "Everything except for seat comfort"
Cons: "would be good if the seats were softer especially for longer flights"
Pros: "I arrived home safely!"
Cons: "The hostess ran out of tea and when I asked for a top up she did not come back"
Pros: "Taking my elderly mother up to the Gold Coast to visit my sister is always a challenge but thanks to the beautiful staff at Virgin it was made so easy. Just outstanding customer service. Thank you so much."
Cons: "Bag drop area was allowed to be hijacked by a school group that hadn’t checked in already."
Cons: "Has it really come down to this To the Vegan that put this on the menu as the snack for the masses do you really find this appropriate"
Pros: "Happy hour Is great marketing move for us tired working people to start our journey Like flights used to be"
Pros: "Flight where great"
Cons: "Entertainment is very B if not C grade At least the crew was a lot happier than my previous flight"
Pros: "Time arrival"
Cons: "Rude flight attendant, but it is an experience with me. I am a very educated and respectful person, but I am latino, colored skin and it seems you need to meet some standard for them to treat you as a human. Food was bad, made me sick as others"
Pros: "We were looked after very well by Tamara"
Pros: "On time"
Pros: "On time"
Pros: "Crew was friendly and was able to sleep on board relatively undisturbed"
Cons: "Flight gate was changed and we were not notified. No one could tell us where the new gate was. Directed to exit security only to have to go back through at the same terminal. Supposed to be seated together and was split from my wife. Bags were lost and didn't show up for 48 hours."
Pros: "Staff were friendly and service was good.Flight was on time and my husband made his connecting flight."
Cons: "Only 2 toilets for economy passengers on a full flight."
Cons: "Refer to heading Virgin I think you are taking cheap too far"
Pros: "The plane was spacious, the food was good, the service was beyond expected. One of the best overseas aircraft I have been on. Seats were comfortable and spacious. I liked the movie choices & that you offered headsets, masks, ear buds and blankets."
Pros: "Comfortable. Enough leg room."
Cons: "Our departure time kept changing every 10 mins. If we had known, we could have stayed/roamed around town for an extra couple of hours."
Pros: "The service was great, as well as the entertainment and food"
Cons: "Felt too cramped in seat"
Pros: "Virgin does a great job for a great price. Having Resided in the USA for 12 years I've flow many times across the pacific on each of the airlines and I can confidently says they are lightyears better than any of the American Airlines. On my return trip from Sydney I had hit some extraordinary traffic and it took 2hrs to get to the airport in what is usually a 40min drive. This resulted in me arriving less than 1hour from the flights departure time, the checkin staff did what they could to keep me on the flight as planned. Staff in all areas were great, it always a fresh breath of air when I board a virgin Australia flight, so different than traveling in the US of A...."
Cons: "The Food on Virgin Australia is ok. From the United States to Sydney it was average, on the return leg the quality was much better. They served 2 meals and a mid-flight snack. Their snacks and water station Mid plane is a very welcome touch on the long haul flights. Perhaps one more pass with the full drinks cart will help them join the heavyweights at Qantas."
Pros: "Comfortable seat than other airlines. Good movies choices."
Cons: "Didn't have wifi"
Pros: "Flights were all on time . Delta had great food and loved the wifi"
Cons: "The seats reclined much too far and I felt squished when the people in front of me put their chair back. Food on virgin Australia was soggy and gross. No wifi on virgin plane"
Cons: "Flight was cancelled, no compensation, had to find somewhere to stay, travel to and from airport for a flight the next day instead."
Pros: "Travel was easy, and the flight crew was great"
Pros: "Baggage price"
Pros: "Seating was ok and staff friendly"
Cons: "No entertainment or even papers on a 2 hour flight. Refreshment menu is pretty awful and expensive."
Cons: "I would have liked to know about the virgin entertainment app ahead of time. By the time the captain announced the option to use the app it was too late to download."
Pros: "Virgin service has always been great in my experience"
Pros: "Short distance, so don't care"
Cons: "Little bit of delay"
Pros: "Very courteous steward."
Cons: "Small food servings"
Cons: "In flight entertainment. Need more documentaries"
Cons: "Travelled business class for a change expecting a meal. But there was not meal only nuts cheese and crackers. The red wine was excellent"
Pros: "Crew were very helpful and friendly. Mum needed wheelchair assistance and they made it easy for us."
Cons: "Only cow's milk was available for tea and coffee. No option for non-dairy. There were no snacks or sandwiches or hot food that did not contain animal products."
Why is it so hard for Jetstar to get boarding a plane correct? In this current environment why have everyone on the plane early to just sit on the plane while they work out where their boarding system went wrong resorting to using a hand held counter to check numbers on the plane Having everyone on the plane for longer than necessary is very annoying then when arriving at the destination it takes 1/2 for ground crew handling baggage to get the bags out again this creates issues with keeping people in confined spaces longer than necessary
Pros: "I liked the inflight entertainment"
Cons: "More leg space on the economy seats, It makes you wish you could afford the upgrade to business class."
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Pros: "quick boarding process using both front and rear doors"
Cons: "check-in was stressful, baggage check didn’t start until 45 minutes before take-off"
Cons: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."
Cons: "It's like traveling on Spirit in the USA...you have to pay for everything"
Cons: "Arbitrary singling out of passengers for baggage weight violations when majority of carry-on bags weren't to regulation for most passengers. Exorbitant fees for checking bags at gate."
Pros: "Good ticket price."
Cons: "They charge $60 per checked bag at check-in, and weight limits on carry-on luggage are unreasonably low."
Cons: "They do not tell you about cheaper online baggage check in and then charge 10 times at the gate. We had to pay $605 for 3 checked in suitcases!"
Pros: "The crew and flight were ok."
Cons: "The checked baggage policy is lacking"
Pros: "On time. Safe and smooth."
Pros: "Nothing in the service that would warrant any positive discussion"
Cons: "Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?"
Cons: "90 minute wait in check in line"
Pros: "nothing to complain. everything is good."
Cons: "Having to pay for checked baggage when other people got on with more baggage than me. It’s a scam."
Pros: "Friendly flight attendants, smooth flight"
Pros: "Check in was fast and friendly. You MUST buy checked luggage on line before you get to the airport or you will pay. We did this and had no problems at all. Also get there early and be nice. Were told our CPAPs would count as part of our free carry on allowance and were infuriated as this has NEV"
Cons: "Misinformation on CPAP policy."
Pros: "The service was terrible. The entire experience was really incredibly disappointing. I will never book Jetstar again."
Cons: "They charged me the price of my ticket because my carry on weighed too much. The staff was very rude!"
Cons: "I had to pay $160 for luggage. I didn't want to check it, I wanted to carry on my backpack and small luggage case. Didn't realize BOTH had to be below 7 kg which is absolutely nothing. The check in man was rude and definitely could've helped a backpacking student as myself out... the flight was practically empty I don't think weight of luggage mattered!"
Pros: "unlimited movies because flight was delayed"
Cons: "$100+ for luggage, no blanket or pillows, $4 Water"
Pros: "Didn't realize we had to purchase baggage in advance. Doubled the cost of the flight. The attendant did move us to exit row since we paid so much, but it wasn't clear when purchasing the tickets that you needed to by your baggage in advance"
Pros: "The flight is like Southeast Airlines, so don't expect any entertainment or special features. The ride was a bit bumpy, but the plane handled the conditions well. The flight was for only 2 hours and 48 minutes. We didn't get anything to eat unless you paid for it; the food didn't look that appealing to me. Overall, I just happy to be in Australia safely."
Cons: "No entertainment or good service."
Pros: "The crew was courteous and nice."
Cons: "We were charged $100 per bag and $50 per Kg over the weight limit. Baggage fees were not clearly listed when booking this flight. We found out about the cost when we were checking in to board. Jetstar should state up front in the flight cost area about their baggage fees, not hidden in the fine print. A side note, everything on the flight cost extra; water, Wi-Fi, etc. Once the added fees are calculated into the cost, Jetstar is not cheaper than the other airlines."
Pros: "Easy boarding in Queenstown and the flight staff was friendly and helpfull."
Cons: "Thier bag fees are outragous. It was extreemly difficult to find thier allowances online and we ended up paying more than our ticket price to check our bags. If it was more clear what the fees are, we would not have chosen Jetstar. I would recomend going with New Zealand Air over Jetstar hands down."
Pros: "Everything was smooth and on time, even a bit early."
Pros: "Service was awesome0000"
Pros: "Friendly crew, budget price"
Cons: "No drink service at all"
Cons: "The excess lugage policy"
Pros: "To get a drink faster - preorder online when booking"
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Cons: "Baggage fees not clear"
Cons: "I flew from New Zealand to Australia and did not get a meal, or any media. I had just previously flown the other way with another airline and got both of these things since it is an international flight. The weirdest thing is that there was no complementary snacks or even water. You had to pay for it."
Cons: "Late boarding, deceptive price shrouding practices (charging you $160/bag if you don't book it in 3 hours ahead of your flight) when there is no reason to support it. No entertainment. Poor drinks service. Cramped seats."
Cons: "Unbelievable charges for baggage check of $300. Separate charges for each leg of flights. Kayak didn't let me book a bag ahead of time. The worst airline ever."
Pros: "I checked in online and wasn't able to add my bags to my reservation, so figured I would do it when I got to the airport. Big mistake. It cost me NZ$ 215 to heck my two bags (one was admittedly heavy, but that is still an insane amount). I knew I would have to pay for bags but more money because of something that I was unable to adress is absurd."
Pros: "Not really anything."
Cons: "Our first flight from queenstown to Gold Coast was delayed for 4 hours, so we were going to miss our connecting flight to cairns. The desk agent in queenstown told us that we could catch the Sydney flight and due to the mistakes that Jetstar made, we would be able to spend our layover in the Qantas lounge. Once we landed, we tried to go to the Qantas lounge and were denied entry and told that we needed Jetstar to call Qantas and give us access. We then went back to Jetstar and they told us there was nothing we could do. We were stuck in the airport, unable to check our luggage as Jetstar has a 2 hour check in policy, and nowhere to go. Will NEVER fly with them again."
Pros: "Flight attendants were nice"
Cons: "This airline is worse than most low cost US based airlines. Both times I have flown with them it has been a disaster. I only booked with them because of price and because I did not know they were low cost. You get no food, no drinks, no entertainment, they gouge u for baggage. Stay away from jet star pay just a little more to fly a good airline."
Pros: "They are very unclear about baggage fees and we had to pay at the counter. 2 bags $300. Really!!!"
Pros: "Crew were fantastic... efficient, welcoming, professional."
Cons: "We were SHOCKED to learn that we could not purchase additional baggage weight allowance online (were not allowed to check in online), and when we got to the counter to check in, were told that each additional kilogram of baggage weight over 20kilos (per person) would cost us $25!!! This is outrageous. We are traveling in Australia/NZ for 23 days with golf clubs and many bags, spending lots of money in these countries, and were very upset to learn of this archaic policy."
Cons: "The flight was an hour late and then we waited on the plane while they unloaded all the cargo bins to find three golfers bags who evidently did not make the flight. That extra time made us miss our connecting flight to the US. We spent almost 3 hours in the Sydney airport getting the run around on what we were supposed to do. When we checked in Queenstown for our flight the person at the desk must have know we would not make our flight as she did not give us a boarding pass for the Sydney to the US flight, but gave no directions on what to do if it was missed. I mentioned our connecting flight and the close connection to the flight attendant and she said it was not their fault."
Pros: "Check in was quick, but our flight was delayed. We received an email notification which helped. Of course we wish the flight wasn't delayed but having an extra hour in queenstown is amazing."
Cons: "Delayed flight"
Cons: "It was very discouraging having to pay almost as much as our flight for our small checked baggage - and it was confusing regarding how much we had to pay, I still don't understand what it was we actually paid for. There was not clear indication about this policy when I purchased the ticket, and we were traveling without internet access and unable to add a bag to our booking before hand. I've flown hundreds of times and never encountered this kind of fee. This frustration alone will likely lead me to choose another company next time."
Cons: "We were charged $215 at check in to check our luggage because we hadn't "ticked" that we'd be bringing luggage when we purchased our tickets. We purchased our tickets on Kayak and never were we warned or even been informed that this would be the case. The fee for baggage turned out to be $70 per bag plus $15 per Kg for each Kg over 15 Kg. Which is absurd. Any regular flight allows bag up to 23 Kg before additional charges. This is extortion. Yet there was nothing we could do unless we wanted to leave our bags in Queenstown."
Pros: "Before purchasing tickets, i confirmed with Jetstar agent that i could purchase bag fees anytime before the flight. I was even quoted a price. 3 weeks before my flight i went on to prepay for 1 piece of luggage and they wouldn't honor the quoted price. I had to pay almost double! BEWARE of luggage fees!"
Cons: "Huge luggage fees. Won't honor price quoted"
Cons: "Check in process is extremely slow with long lines. You are not able to check bags and are charged significant amounts to check in which cost even higher if you do it at the airport. Anything other Jen water is charged while on the flight."
Cons: "There's no kiosk to check in. You have to wait in line and if you're unlucky like me, you get behind a whole load of people off of a tour bus. Ugh."
Pros: "Easy booking"
Cons: "I made a small gift purchase in Queenstown and they were going to charge me $70 to put it under the plane. They could have easily put it in a small box, put it under the plane, and charge me $25 at the most for it. Instead I had to give it to the clerk at the counter because I only paid $20 for the item. I didn't mind having to put it under the plane but for $70?"
Pros: "Efficient. Friendly. On time."
Cons: "Lack of leg room like all airlines"
Pros: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Cons: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"