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Nice new airframe, for what that's worth. Staff are attentive, friendly.

Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.

On time flights

All was good

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water

Cabin was too hot!!!!

Newer plane. Friendly crew. Landed safely and on time.

Newer plane. Friendly crew. Landed safely and on time.

Friendly

i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours.

Crew seemed nice, helpful.

It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight

The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.

There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.

The crew is very friendly , hard working and helpful.

Food

everything was lovely

the outdated on flight entertainment system

I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off.

Quality of interior

Food

Flight crew is great

Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service.

Good seat, very pleasant crew.

No entertainment so can't score that. Basic snacks

The entire experience is well thought out

I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...

I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again

This flight was on the 777-300 plane leased from EVA. Boarding proved to be a bit of a slow grind due to the inordinate number of families with children on this particular flight. Our fault for not realising this at time of booking. Flight itself went very smoothly. Seats were fine. Not a huge selection of movies to choose from. Felt the crew went about their duties without fuss and ticked all the boxes for me.

Food for economy was great. Entertainment system great.

Left half hour late.

Flight delayed as always

The crew was friendly and effective. The flight was on time. The seat was comfortable in economy

Food was average. I wish the snacks could incorporate some Hong Kong specialities.

Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.

On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.

good service

Seats a little cramped

crew and movives

food was so so.

The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food.

Well equipped economy class. More leg room than others. Food is ok.

Other carriers tend to be cheaper(but also not as good)

The staff was kind and flight was smooth

The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt.

Couldn't connect to the onboard entertainment system through my laptop.

The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!

I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?

On time departure and arrival, smooth ride

Again 30 minute delay to get internet working. At least this time they communicated the issue.

crew and movives

food was so so.

Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.

Overnight flight is brutal. But that can't be helped.

Flight attendants friendly and helpful.

My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight.

The seat were not very comfortable.

Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!

None

Cancellations and the staff was not very helpful at all! Very disappointed

4 hour mechanical delay and shitty communication

Nothing.

Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve.

The crew was awesome! Best flight I've ever had.

On time departure and arrival, smooth ride

Again 30 minute delay to get internet working. At least this time they communicated the issue.

Couldn't connect to the onboard entertainment system through my laptop.

the stewardess and steward bumped seated me continually when I complained she told me it was tight inexcusable

There was no clear indication that we were not allowed to check any bags. We had to check 2 bags at $230. Not impressed wth how this went. I’ll be booking direct next time.

Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service

Quick flight and great food

Leg room was great as we had exit row

Body odour of one of the male cabin crew

Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!

Landed safely and on time. Crew was nice.

Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person.

Routine flight. No problems noted.

No major complaints.

Landed safely and on time. Crew was nice.

Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person.