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Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.

Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.

Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

Great meal. Best seats ever! They need to teach other airlines how to do that.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

The recline on the seat in front of me came back so that I was staring at the top of the man’s head in front of me the whole trip. He refused to bring his seat back up twice every time he was instructed to do so and only relented when he had a tray of good in front of him. And then right back in my lap!!! Horrible man!! I complained to the staff multiple times, but no one would address the issue. Otherwise, it would have been a perfect flight.

We requested wheelchair assistance at ATL. This request was booked in advance of travel, we have requested this service before. We have had issues with accommodations for accessibility in the past, but this was beyond not having a chair on the ramp. We arrived in ATL international gates and had to search for a wheelchair for 40 mins. There were no delta or airport employees available to help. No service phones, nothing. With the help of another passenger I was able to get my elderly mother from the plane to the gate seating bench. She was able to wait there while I searched for a wheel chair.

I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.

Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.

The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.

West Jet has a horrible boarding process and the seats have no cushion.

From Atlanta to Cabo I would have hoped on a plane that size I would have been able to breathe and wiggle my feet a little! The leg room in that plane is non existent and I am only 5”4’. And the air vent either wasn’t working very well or just could not blow air from the ceiling to the seat area as I was suffocating through the entire flight! And please don’t say I would have been more comfortable in first class because I cannot afford those rates and have always travelled Main Cabin without issues !

Super good crew... food was pretty awful- overall Delta is my favorite carrier- takes off on time, good boarding process etc.

Left Atlanta on delta plane, started our descent into Panama City and then the plan turns around and the CAPT came over the intercom and said that there was a wheel alarm and we had to fly back to Atlanta airport because they had services. The pictures are of the emergency vehicles circling us and escorting us to the gate in Atlanta. Turns out right wheel had damage. We had to wait for another plane fly in from Louisiana before we could bird again. And boarding was an experience, we had to be manually verified because the passes and computer system had us marked as departed.

Terrible. Delta delays caused us to miss our flight and they did nothing to fix it.

Boarding super slow with people allowed to linger in aisles

Food was great. Customer Service not so much! Flight Delays.

It was so hot on the plane mixed with being quite turbulent and a rough landing. We all felt very nauseous for hours afterwards. Crew were lovely though.

Good. BUT the Kayak app kept sending me wrong messages saying that there was a Gate change. That same thing is happening today.

The flight attendants went above and beyond to make a flight as comfortable as possible.

Great. Airhostess was amazing. Dinner a little spicy! Could have had a mention beforehand about that though

The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.

There was nothing I didn’t like, prices a little lower would help

All things were below standard. There were 2 crew on the flights but didn't ask for water. The flight connection was poor for 4 hours.

Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.

I was pleasantly surprised with my flight to LA with Qantas. Although seats were not the roomies, service was excellent.

Both flights were late by about 30 minutes .. Other than that, everything was ok..

Horrible , we missed our flight because they were way to busy for there airport to handle. We waited in line for the over three hours to be told there’s nothing they can do. Worst experience in any airport ever ,staff member from Lufthansa made it there job to be rude and unhelpful. I’m going to be calling to see if I can change flights because a 3 hour layover in a poorly ran airport isn’t enough.

Not worth the premium paid for the first class ticket

Outstanding in all respects. Early boarding left early arrived early. We were in business class, so was perfectly fine.

Aisle chair was good and liked the foot bar preventing you from putting your foot in the isle, The breakfast on this international flight to Zurich was horrible (Europeans, specially, used to good food) may make this a dealbreaker for booking with United Airlines again. I agreed with my Spanish fellow passenger.

Fine. Though no food or entertainment so the survey needs to be updated with those options.

Backpack should NOT allowed put in the flight bin , only put it under the seat. I can't find space put my carry on luggage!!! and I pay for it ! that was very bad experience

Standard flight experience, but there is only power at the seat to row 20 on the aircraft, on my initial check in it did not say that was the case

I feel like they have upgraded the app since I last flew United and I found it to be super helpful. I had stopped flying United unless absolutely necessary and my experience on this trip indicates they have been working hard to improve their services.

The ride was good but no food ot entertainment hence, it was just over an hour flight.

Do not book a flight thru Toronto Pearson to the US with less than 2 hrs between connecting flights. With 90 minutes (which I had) if your first plane is 25-30 minutes late by the time you debark, walk to go through security again, go through US customs and find your new gate with at least 15 minutes before your departure. If you stop to go the the bathroom you will be lucky to catch your flight, in my case I wasn’t lucky. The airline should not offer flights that do not allow you time to get to your second plane, bad customer service!

Hard to criticize after the Crowd Strike dilemma. However, when Air Canada says they were "not affected," I expect that is true. My flight delays caused me to miss transportation connections. I understand these things happen, but I don't have to "like it."

My flight was delayed in Calgary and I missed my connecting flight to Cincinnati. I was rebooked on a flight the following day. I did not receive a food or lodging voucher.

I paid premium economy and I found out there is no premium economy in Europe, so why they charged me premium if that service doesn't exist???

Flight was canceled 2 hours ahead. Just as I arrived at the airport

There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. We were given food vouchers but were too exhausted to use them before going to hotel. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.

There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.

Great flight crew. Flight delayed but still made connection because I rushed through the terminal. If I’d waited for the requested wheelchair I never would have made the next flight. Also, there was no one readily available to ask for assistance, I had to search for assistance. The workers at customs seemed annoyed to help.

I paid for an exit row seat but it did not have a TV. Pretty bad for a 4 hour flight

It’s very good.. keep up the good job!!! Thank U.