Premium economy seats and food we're very nice although the price could be more affordable so we can do it more often.
Not up to their standard . After checking in my bag and having made a tight connection off NZ 29, they tried to bump me off the flight at the gate. In they end I argued myself onto the plane but my bag followed on a later plane. After over 24 hours of flying and despite being an Air NZ Platinum card holder being put in this position was unnaceptable
Nothing better than Air New Zealand. Top scores in every category.
Your entertainment could be better. I flew on Air New Zealand in January so was expecting a better choice in February...but no luck. Same choices and also could have a better selection. Otherwise, lovely service, the purser came to our seats to welcome us. Overall, very nice. Direct flight from Auckland to YVR was fantastic!
They are my favourite airline in the world by a million miles.
Do the bumpy weather the whole trip they were very few times when the seatbelt sign wasn't on
Nice friendly staff and crew. Love the 787 flight. Get meals and lots of drinks!
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
typical long haul economy flight. Food was mediocre, inflight service was average. Offered in flight snacks but in seat ordering didn't work. Entertainment was good.
Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
Great! Internet is below its competition. Poor connectivity quality and speed.
It was a good experience except that the flight has been rescheduled, bit disappointed but it happens.
The flight attendants were very helpful, efficient and courteous in helping everyone!
I didn't see any flight attendants offer coffee or green tea. There was regular drink service but after a short meal was served didn't notice that happening.
The staff were so friendly and accommodating. The food was great. Lots of movies to choose from as well as tv shows. Highly recommend.
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
So so, crew was overly professional and lacks human touch. Equipment is very old, especially the HKG-PVG CX366 flight. That plane along with its decor must have twenty years of history, or at least I had that impression.
I have a Peanut Allergy and the Steward staff were very accommodating in ensuring my safety as my allergy is life threatening. Very professional and so vested in their profession.
While I was in great pain, the seat was sufficiently comfortable to allow me to rest and not be in so much pain.
My seat was sold off to someone else. Had to wait 9 hours to catch the next filght. Definitely will never use Cathay Pacific again. Bad, very bad airline. will comment on google reviews too.
Upset about cancel to St. John’s and no overnight accomodation
I had a 5 hour lay over in Toronto. Felt very exhausted and bored.
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
Entertainment kept turning itself off. Gave up on watching a movie.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
Not United Airlines' fault. It's ORL airport's fault.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
Very nice flight love the small aircraft. We had a wonderful flight attendant. Nice to see someone that really enjoys her job. Don't have her name but had a southern accent.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
We were upgraded to Business Class. So comfortable with great service and food options
Flight was late and boarding was confusing because gate changed and I didn’t get a notification
After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.
Was a normal flight but it was delayed, and there wasn't an explanation.
Boarding was disorganized and delayed because they overbooked and wanted people to give up seats then further delayed due to an issue with the plane. They did not load my bag and it took a day for them to return it. Flight attendant was lovely and the only positive thing about this trip.
a321 business class not up to transcontinental & international flight standards
BA is now my preferred way to travel. On ground staff in Canada, London and Nairobi were patient , polite and helpful with our group. On board staff went that extra mile to make sure we felt important. Best of all, no lost luggage! Highly recommend BA in fact have 2 more long hauls with them this year.
The plane was old and in new of a cleaning up and renovating on the interior. Seats and carpets were very worn and dirty looking. Cushioning on the seats was broken down and not as comfortable as newer jet seats. Food was a little below average but okay. Staff were friendly and hard working but did not pick up debris or food they spilled when collecting from the customers. But they were very helpful and professional.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
I sat in row 38 seat D. The headphone jack was nearly broken. The charging port was completely broken. My under seat space was compromised by a little metal box not seen under all seats so there was less room for my bag (which ended up having to go under the empty middle seat). These things could have been better. One of the flight attendants walked by me while my eyes were closed but I was awake waiting for breakfast and didn’t try to wake me for meal- and then when I asked about it didn’t offer to give me a pack I loved the other flight attendant - he was very kind funny witty and made extra efforts my comfort Overall everyone was polite, flight was smooth Off boarding was a ridiculously long process and should have been avoided if possible
Flight delay due to staff shortage. No snack or drinks served. Toilets had water collecting on the floor.
After waiting for hours of delays, the flight was canceled. We missed our flight to Iceland from Toronto. We tried for hours to get a reasonable replacement flight, but it was the next day before we could even schedule another flight days later. We had to cancel our anniversary trip because we could not get to Iceland on time to keep our reservations. We won’t be flying Air Canada again as they just don’t have the infrastructure to deal with cancellations.
Flight was delayed due to crew/co-pilot change over delay and Pearson scheduling issue. Flight didn't leave until 20:05 which was 15 minutes before it was supposed to land in YYZ.
Because you didn't have the tarmac clear and then had to unboard a plane I missed my connecting flight to CLE. Cost me a day ... a 30 dollar hotel hamburger ... then the next day THAT flight was an hour late to arrive ...
First of all the flight departing from Deer Lake was delayed for 4 hours due to a problem with the plane. Secondly, I am 6ft 2 inches tall, which is not that tall nowadays, but I had no leg room despite having nothing under the seat in front of me. When the person in front of me reclined his seat just a little bit I could not lower my tray all of the way; it rested on my knee not in a horizontal position. Thirdly, I am tired of Air Canada not reinforcing carry on baggage sizes. On the outgoing flight from Toronto to Deer Lake we had trouble finding space in the overhead bins. Some people were putting luggage in them that were definitely larger than carry on size. Airlines should have all carry on luggage checked (using those gadgets designed for that) before one enters security perhaps at the baggage checking counters. Having it there won’t delay boarding and will put the onus on people to follow the luggage size limits.
The only problem that I have is if you have questions about your flight ✈️ there's no one to communicate with when you call 📱.
Contacting Canada air was a disaster. I will never fly Canada air again. If you called their 1-800 number, you were told that you might have to stay on the line for two hours. That is a disgrace. You should be able to speak to a human within the first 10-15 minutes. I went over to a cluster of phones and a lot of people were on hold with Canada air for 2-3 hours. This is why I will never fly Canada air again.
Landing in Toronto, special access in Toronto not well co-ordinated !!
As seems to happen every flight from Toronto to Ottawa we were delayed twice. We try to avoid Toronto when possible.. Denver to Toronto was fine.
Terrible service. Staff kept our passports and were too slow to check us in, web check in was not working and as a result of slow as molasses service we missed our flight and had to be rebooked at 2 am, I was charged for an extra drink and told I’d be refunded. Never received the refund. Very uncomfortable seats, staff are rude and dismissive. Will not be flying with avianca again.
