Wouldn’t let us check our stroller and car seat at the gate
Still waiting for my coffee!
There’s a reason SIN is on of the BEST airline in the world.
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"
Pros: "Amazing crew, great seating area and tasty menu."
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Cons: "I think the food in our flight was not that good.."
Pros: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Cons: "Seat space could be wider for working"
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "I reallyiked th service from the crew"
Cons: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Cons: "Too much stop over"
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Poor service."
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Staff are very friendly and good ."
Pros: "Boarding was good"
Cons: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Cons: "My Vegan meal was terrible."
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Pros: "Crew and boarding were efficient"
Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Cons: "cramped seats freezing cold"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "everything great, every time again"
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Good movies make for a quick trip"
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Cons: "Flight was nearly an hour late leaving."
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Pros: "Boarding from an obscure gate, then being bused quite a long way to the plane was slow and tedious. There were many queues and delays along the way and the plane was late leaving. Food was not great but we we were not offered anything to drink not even water with the meal until we had finished eating. I know crew works hard but that seemed a time management problem. There is no service involved plonking down a tray. Water could be included."
Cons: "All of the above."
Pros: "Had problems with check in because of china eastern mishandling our baggage, the Quantas staff got everything sorted for us. Plenty of leg room on the flight and the cabin staff were fantastic, only thing that let it down was the food choice, but, as it was only a 3 hour flight this wasn;t really a problem. Would gladly fly with them again any time."
Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Pros: "Staff service was excellent."
Cons: "Paid for Qantas but got Latam. Not at all the same quality of flight material. Heat hearing strange clicks that I have never experienced on other flights."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Cons: "Nothing, really."
Cons: "Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)"
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Cons: "That the flight was delayed and we are already getting there late to begin with."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Minimal food and drink service."
Pros: "Getting there in one piece."
Cons: "Very small selection of movies and shows. Breakfast meal horrible. Heartburn within half hour."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Qantas was not interested in the fact that we were seniors and and that we were distress from our flight from USA. KAYAK SEND THESE COMMENTS ON TO QANTAS My phone no here in New Zealand is 0223446325 I can be contacted on this no. for more comment."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "In-flight entertainment system (on-demand), on-time arrival, decent food."
Cons: "Announcements at boarding gate were impossible to understand -- very muffled."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Screen size is better and bigger"
Pros: "Good entertainment on seatback screens, pretty good food for an airplane (dinner, breakfast and lots of snacks and drinks), clean and good sized bathrooms."
Cons: "Seat comfort sucked obviously!"
Pros: "Good fresh food and generous portions plus extra snacks"
Cons: "Plane much toooo...small for a 5 hr flight. I am 1.82m and tired of other passengers clambering over me"
Cons: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Pros: "It was just on time."
Cons: "The seats are very small hence not comfortable at all."
Pros: "Crew was great. Flight on time."
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "Everything else"
Pros: "Flight crew was friendly. Getting to leave the plane."
Cons: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."
Pros: "I was pleased that the flight was on time, comfortable and with friendly staff."
Cons: "I didn't enjoy the wait on a packed bus to the plane and the rocky bus ride to the plane."
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Pros: "It was a comfortable flight and plane."
Cons: "It was a tad cold but most planes are."
Cons: "FLIGHT WAS CANCELED"
Pros: "Ease of boarding"
Pros: "The offered free WiFi didn’t work. And the access page had a bug. I gave up"
Cons: "The food service was so rushed, that after having asked for a cup of tea three times still haven’t gotten any. But the personnel was nice. Just rushed"
Pros: "Boarding at the gate was quick and easy."
Cons: "Charge for Coke was USD$ 2. Did not advise Gate fpr LHR to Venice until45 minutes. Had more seating at the gate then the main terminal "A". It was in "B" gate."
Pros: "Crew was very professional and friendly. Service was quite efficient."
Cons: "Business class was 3x3 with the middle seat locked up with the tray table. First time that I’d seen this... looked strange."
Pros: "It was short and fine"
Cons: "Decent seat comfort. 2hr fly. Great Alp scenery."
Cons: "My checked bag didn't make it from Barcelona to my destination (new orleans)."
Pros: "The fact that the flight was short and not full. Crew were pleasant and business like"
Cons: "There was nothing to not like"
Cons: "My bags didn’t make it into this flight. Pathetic operations. Have to wait 24 hours for bag to come. Very inconvenient."
Cons: "Heathrow is now so large that a layover of a bit over an hour is not sufficient to get comfortably from one gate area to another."
Pros: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"
Cons: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."
Pros: "Its hard to consider a flight where you got bumped up from premium economy to business as anything other than a 10!"
Cons: "The dining choices in the terminal British Airways uses are dismal. I am not sure British Airways has any input to this but the line in arrivals for US passport holders was approximately 2.73 miles long while the line for UK/EU passports was perhaps 40 feet long - not a very welcoming situation. Perhaps a little pressure applied by the major airline could improve this situation."
Pros: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Cons: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Pros: "Service was great. The plane was big and confortable."
Pros: "The staff and crew! The level of security at the airport was much higher than all other countries I've visited including the USA."
Cons: "The entertainment displays need updating."
Pros: "The plane was new and the seats were gorgeous!"
Cons: "No snacks were provided."
Pros: "Comfortable, great crew and food/drink options, free upgrade. They are the best!"
Cons: "Poor service in first class and nobinflight entertainment for the whole flight of 11.5 hours."
Pros: "Entertainment System was pretty good. Food served was nice and overall I was pretty impressed with the crew.. Normally most of the European and American airlines crew has a lot of attitude and are not the friendliest of lot but this set of crew was pretty good. Seats were also not too cramped like AA or UA flights."
Pros: "Did reasonably well for a large flight. Crew is courteous."
Cons: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."
Pros: "The crew were very welcoming and took care to explain what was happening and why."
Cons: "The new 'pay-as-you-go' model makes this premium national carrier more like a budget-end option. For instance, with the refreshments, not only do they not accept cash, but they don't accept the full range of bank cards (from main stream European banks). It was as frustrating for the crew as for the passengers."
Pros: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Cons: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."
Pros: "The staff are always pretty good. On the Japanese side side they were brilliant."
Cons: "The flight out out was 40 minutes late leaving and the return flight was an hour late getting off the ground."
Cons: "The ticket was 3,000 dollars and the service was worse than usual"
Pros: "The crew were quite friendly and very helpful"
Cons: "Flight was late leaving and check-in could have been more organized"
Cons: "Terminal 5 in Heathrow can require a lot of walking."
Pros: "Food was very pleasant Choice of entertainment was good"
Cons: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Pros: "Missed the BA flight, ended up flying on UA"
Cons: "Delayed twice, switched gates, AND forced to gate check my carry on "because the plane was small" and supposedly they were having everyone check their bags. Except that didn't turn out to be true. Frustrating although baggage claim had bags waiting when we got through customs."
Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Pros: "The staff was pleasant & helpful. Queues for boarding moved along quickly & efficiently. Overall positive experience"
Cons: "They lost all 8 pieces of luggage we had. Then to submit a claim at the airport I had to wait on s line for over 2 hours because this airline seems to lose everyone's bags."
Cons: "I had to stay overnight because the flight came in late."
Pros: "Pleasant trip and food was good- fact you even served food was a pleasant surprise"
Pros: "Breakfast was good and a surprise. Short flight so did not watch any entertainment. Crew was nice."
Cons: "Checking in at main desk was chaos. Waited in line forever only to be overcharged for my second checked bag compared to their website rate. Inefficient people manning the desks. Boarding was just as chaotic. Crew acted new/disorganized. Seats extremely hard, very little padding. Old plane."
Cons: "I had to go vegetarian, because they were out of chicken sandwiches. It may sound like a detail, but when you are traveling for 18 hours, and you did not have time for a breakfast, it makes a difference."
Business with Malaysia was an absolute pleasure.
Pros: "Amazing crews"
Cons: "Nice seats"
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "Felt more like a domestic flight than an international"
Cons: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Cons: "the food could have been nicer"
Cons: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "The MAS stewardess was really nice & helpful"
Cons: "Everything was perfect"
Pros: "On time"
Cons: "Everything. Bad business class food. Old movies. No inflight service."
Pros: "Wonderful Crew- friendly, professional, helpful."
Cons: "Been on time departing."
Cons: "No seat back entertainment. Very old plane."
Pros: "Economy seats arent different from other airlines. Flight was good in general"
Cons: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
Cons: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Pros: "Lovely people an caring all the way through."
Cons: "Food Seats cramped"
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Pros: "Nice thick comfortable blankets. Delicious food."
Pros: "Attendants were kind."
Cons: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Pros: "Service and integtity"
Pros: "The regular plane was swapped out for the A380"
Pros: "Nice crew and comfy seat."
Cons: "Table tray was dirty and there was old coffee spilled along the side."
Pros: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Cons: "the windows were a bit smudged from previous passengers"
Cons: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Pros: "Not enough elbow space between fat passengers"
Pros: "The service"
Cons: "The food"
Pros: "Good was great."
Cons: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Pros: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Cons: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "Efficient check in"
Pros: "Good entertainment system."
Cons: "Food was only one choice - fish (not tasty)."
Pros: "The staff is great"
Cons: "We had to wait very long for take off"
Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Pros: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Cons: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Pros: "Staff are courteous"
Cons: "Departure was delayed an hour"
Pros: "Delicious food"
Cons: "No entertainment"
Pros: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Cons: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Pros: "On Time"
Cons: "No newspapers"
Pros: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Cons: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"
Pros: "the good services and food"
Cons: "Mohammed Fairhul, on my flight back to KL from bali was super RUDE and unprofessional. He definitely needs a check on himself and lesson about mannerisms. Thank you"
Pros: "Don’t remember, that’s how much of an impression they made."
Cons: "Doesn’t matter because I won’t be using this airline again."
Pros: "The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc."
Cons: "I will avoid booking this way and for sure avoid booking Air Asia"
Pros: "Quiet Zone well worth the $28. Could do with the crew reminding people it’s a QUIET zone though."
Cons: "Not arriving 2 hours late and having screaming babies in the back for the entire 10 hours"
Pros: "Quiet Zone was worth the ¥3500 upgrade!!"
Cons: "Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019."
Pros: "Very attentive crew"
Cons: "Nothing is included, but you should also know that going in"
Pros: "The crew were pretty quick to help."
Cons: "The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time."
Cons: "There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum...."
Cons: "air asia was awful. all they care about is money. over 200$ for baggage checks and then they want you to pay 3$ for a glass of water. no entertainment either, for a 7 hour flight, some water would have been nice."
Pros: "Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap"
Cons: "Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight."
Cons: "Seats were very uncomfortable and unevenly spaced out for an overnight flight it wasn’t possible to get comfortable to sleep"
Pros: "Crew is very patients"
Cons: "Passenger is noisy & very uncooperative it delayed the flight landing!"
Pros: "They got me to my destination"
Cons: "No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight"
Cons: "Unconfort and meals for sale too :("
Cons: "The small leg space"
Pros: "Fast boarding ND excellent service"
Cons: "Very limited moving space"
Cons: "Air Asia no tienen el mejor servicio de atención y si quieres algo de comer te cobran el doble que en el aeropuerto."
Cons: "The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this."
Pros: "Cost can't be beat, friendly service, reminded me of flights back in the 80's - 90's with no frills. A solid air service that most would find not up to par to their own personal standards. Travelers have been accustomed to getting things as standard over the decades of flying services offered in the past, so not getting them with this airline for free can be frustrating. However, for travelers that are very flexible and don't require much comforts, this airline provides exactly what you need..a cheap flight to your destination."
Cons: "The scheduled times for departure aren't very flexible, the check-in counter on return flight was extremely long even 3 hours in advance of flight departure, plan accordingly. Passengers can be grumpy because they expect more from the airline, not an airline for most who expect comfort and freebies."
Cons: "$165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight."
Cons: "After boarding flight they took so long to provide food. Kids were literally crying of hunger."
Cons: "I paid extra to sit at the quiet zone only to be disturbed all night by a crying baby. The stewardess are also not friendly and used fierce tone to ask us to turn off our phones. We ordered food for it to be our breakfast before arrival but the food was served at 1am. When asked if I could eat it later since I am really tired and wanted to rest, the stewardess just hush me to eat it now since later light will be off. It would be better if the food is served as breakfast before arrival."
Cons: "We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals."
Pros: "Landing & leaving the plane."
Cons: "Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted."
Pros: "The staff was very nice and helpful."
Cons: "No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline."
Pros: "Flight was on time"
Cons: "Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money."
Pros: "The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow."
Cons: "Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight."
Cons: "their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers"
Pros: "Plane is comfortable but"
Cons: "Noisy as there were babies on board making sleep challenging."
Pros: "They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight."
Cons: "They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight."
Cons: "The couple sit behind me with the kids keep kicking my chair."
Pros: "But economical and good timings"
Cons: "Very small seats"
Pros: "On time"
Cons: "A bit right"
Cons: "Air Asia doesn't inform clearly about rules, I was sure that I had 20 kg baggage limit and it was 13 kg. I had a few kg too much and I their didn't allowed me repacked to hand baggage ( they allowed to repacked others passengers but not me.) I had to pay 1200 juans ( 200 USD) fee and I don't know how it was calculated . In my opinion airline cheats customers.l had to wait to check in more than 3 hours - very bad organisation."
Pros: "Crew were joyfull and let you forget the exhaustion of the flight"
Cons: "Seats too small cant fit a big at all needs two chair to be comfortable"
Pros: "Nothin to like."
Cons: "No complimentary water or soft drinks provided for an international flight is a bit too much!"
Pros: "On time, comfortable seats, clean airplane."
Cons: "No entertainment system (even paid), no debit card accepted for on-board food purchases."
Pros: "Same as above Both legs of the flight were pretty much the same."
Cons: "Same as above, plus they also made it very difficult to sleep because they didn't turn off the lights for very long. All I wanted to do was try and rest a bit since it was such a long overnight flight, but between the screaming babies in the rows next to me, and the fact that the cabin lights were only turned off for about 4 hours, I really didn't rest much at all."
Pros: "The staff was friendly and helpful, there was a decent amount of leg space."
Cons: "The inside of the plane seemed old and there was no entertainment system even though it was a long flight. They spent way too much time trying to sell overpriced food."
Pros: "Comfortable seats, clean toilet, on-time departure and arrival."
Cons: "No in-flight entertainment."
Pros: "The food made my daughter sick."
Pros: "My daughter was sick after she ate the food."
Cons: "They don't tell you that the *minimum* charge for checked baggage is AUD 39 for EACH leg of the trip until you attempt to check in online. Presumably they're trying to avoid price competition. Pretty sleazy! Also, no in flight entertainment and they charge for water. They threaten to charge you still more (without telling you how much more) if you don't print out your boarding pass in advance. In the end, however, it is *not* necessary. I guess they just enjoy killing trees and being dicks."
Cons: "After catching the overnight flight from KL to Gold Coast, we were woken to announcement that food would be served (3 hours before landing) I reluctantly looked at the menu as I was still sleepy. But decided on purchasing the "ALL DAY BREAKFAST" only to find they no longer serve the only breakfast item on the menu due to its lack of interest."
Pros: "I was able to travel from one place to another."
Cons: "1. I received one email from AirAsia giving me a confirmation number to my flight. Little did I know that I was supposed to receive a second email with booking number. Therefore, when I got to the Pudong airport, I just didn't have a ticket. I was passed from one person to another without explanation what was going on. Then the person who finally helped me was incredibly rude and even told me to "not say anything" to him when I voiced my complaint. I wasn't allowed to pay by card only cash. 2. The flight was delayed by over an hour and I wasn't allowed to use the toilet for over an hour. 3. The crew were unfriendly and unprofessional. We were waiting to take off for so long I had finished all my water and when they finally came around to give us water, IN THE MIDDLE OF GIVING ME MY WATER the steward decided to chat with another stewardess for a minute. That was the last straw. It was the worst possible flight on top of it being red eye. SO incredibly unprofessional. It's like they purposefully want you to feel bad for choosing a budget airline. And it's not even that budget. I am never going to fly with this airline again."
Pros: "I arrived to my destination."
Cons: "First off they charged me extra for my luggage so instead of trying to work with me they tripled the price at the gate. Horrible service, kept hitting me with cart or elbow as flight attendant passed by. Huge flight with Zero entertainment options. The seats were so narrow only my daughter would fit into them. Late over an hour. I was paying a discount for a 13 hour layover in KL, did not realize everything else."
Pros: "The crew members were nice & professional"
Cons: "Of course the boring and tedious flight hours. Compact room lacking in entertainments"
Cons: "I had to pay 1000 RM for my luggage, I explained to them that It was a miss understanding but they did not bother to even give me a little discount, I am a student and it was just too much, First of all what kinda Airline doesn't let you take any luggage for free for an International Flight!!! Second I was aware that it wast free but I did not know the total of weight were supposed to be 40 kg, I purchased 25 kg because I thought it was per luggage which that is what usually is, I want it to purchase another 25 kg for my other luggage but it didn't let me do that online so i decided to do than when I get to the airport, No big deal right! Well I had to pay 1000 RM for that, Terrible Airline, Will never fly with them Again"
Pros: "The crew especially were generally friendly & attentiv."
Cons: "The inflight meal too many Asian choices"
Cons: "I paid for luggage when booking my ticket but when I went to check in they said I had not. I had to pay a lot to get my bags on board. No help from air Asia, they just wanted my money."
Pros: "Crew was nice and airfare was reasonable."
Cons: "The plane was delayed by two hours, no type of accommodation was provided - not even free water. That would be the least you could do, AirAsia. Luggage was overpriced as well as the food. My boyfriend wasn't even allowed to bring his own drink he had bought after going through security. They just force you to buy their food and drinks. You can't even sit with the people you purchased your flight with."