Daily cleaning, installation of cabin HEPA filters on flights to Orlando
Orlando Airport is 14 kilometres from the centre of Orlando. View on map.
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Scores according to KAYAK customer reviews
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "Crew could have been less rude"
Pros: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Cons: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "Super friendly crew. Enough food and drink."
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Cons: "I recomended yo my friend"
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Efficiency, good."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Cons: "Transit time is good for way too tight"
Cons: "The hot food was dry and lost my appetite"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Cons: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Cons: "Excellent flight service no"
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Pros: "Excellent attention to service and comfort."
Cons: "Cabin temperature was really hot."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "The seat is good. Entertainment is good."
Cons: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "Crew was good."
Cons: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Pros: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Cons: "Nothing! Best daytime flight to europe! And home before midnight"
Pros: "Excellent service & comfort"
Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pros: "The crew was very kind and helpful."
Cons: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Pros: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "Friendly and approachable cabin crew."
Cons: "Boarding was not good. No clear announcement. No special boarding for star alliance gold member."
Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."
Pros: "Crew were fantastic"
Cons: "Entertainment choices"
Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "Free WiFi - was great and fast"
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Cons: "I can’t be more demanding. Everything on the flight were good."
Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "Small puddle jumper, but everything was well organized."
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."
Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."
Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"
Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"
Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."
Pros: "Cool temps in plane"
Cons: "- Crew was ok, not friendly just professional."
Cons: "Not enough room"
Cons: "They were great"
Pros: "Good lleg room in the aircraft. Friendly service."
Pros: "Everything. Loads of leg room."
Cons: "Staff was not friendly or attentive."
Pros: "Fr]iendlyt, efficient flight attendants"
Pros: "No complaints at all"
Pros: "Staff were kind and thoughtful with younger passengers."
Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."
Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"
Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"
Cons: "I got upgraded to business :)"
Pros: "Free drinks!"
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"
Pros: "Very friendly and good service- price was very high for the distance/time"
Pros: "Lost our baggage twice!"
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"
Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."
Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."
Cons: "Not much food to eat."
Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "Great crew and comfortable seats"
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Pros: "The crew was very accommodating , especially important because I was traveling with children"
Pros: "Comfortable, great food"
Pros: "Food was good when we got it."
Cons: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."
Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"
Cons: "Food was not awful and most item not available in Fist Suites"
Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"
Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."
Cons: "Food Poisoning"
Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pros: "I was upgraded to business class. Very nice"
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Cons: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Pros: "Great legroom, quiet plane, seat free next to me"
Cons: "Not much"
Pros: "Movie choices"
Cons: "Checkin services Staff attitude"
Pros: "Great selection of entertainment."
Cons: "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
Pros: "I like the flight route"
Cons: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Pros: "The entertainment options were great! And, they have free wine with meals."
Cons: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Pros: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Cons: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Great service all round and lovely staff on board! A delight to fly."
Cons: "The boarding process could be more organized and more smoothly."
Pros: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Pros: "Everything else was good besides the below content."
Cons: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pros: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Cons: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Pros: "First time flying in double decker plon"
Cons: "I would have been happy to receive points for travel on star alliance"
Pros: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Cons: "can't find anything to complain with"
Cons: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Pros: "The staff was very attentive and helpful."
Cons: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
Pros: "So comfy... Great service. Wished the flight was longer b"
Pros: "La amabilidad de la tripulación, que sí el menú es completamente vegetariano. No como otras aerolíneas que te ponen manteca, leche para el café..."
Cons: "Todas las veces me cae muy, pero muy mal. Cuando llegó el momento del té o café, me dieron sal en vez de edulcorante. Demasiado condimento. No es comida para un vuelo, es difícil de digerir. Hasta produce síntomas de indigestión."
Pros: "As always crew was great."
Cons: "Disembarking took to long waiting on business class to clear their area. Bottom seat cushions are to hard and flat had to put my cushion down to sit on."
Cons: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"
Pros: "The service for my granddaughters was phenomenal."
Pros: "Economy seats still comfortable"
Pros: "Amenities and food, customer service."
Cons: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Pros: "The ariplane, movies"
Cons: "The check-in staff"
Pros: "Comfortable, friendly crew, and very good food and service."
Cons: "Boarding was disorganized and flight delayed slightly."
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "No complaints, good airline, good service, good staff"
Pros: "Can you guys call me at 661) 573-5194"
Cons: "Flight arrived about 15 minutes late."
Pros: "Flight on time Departure & arrival"
Cons: "Two seats in every set of rows"
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Pros: "Crew was very helpful and polite. Seats are ok"
Cons: "Didn’t know that Mac users need to download app before the flight. My suitcase handle was ripped, filed a report. See what happens. I guess someone will contact me."
Pros: "Comfortable and friendly crew"
Cons: "Lower price."
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Pros: "Departed exactly on time & arrived early. Excellent!"
Cons: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Cons: "No food or drink. No entertainment"
Pros: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Pros: "Good service"
Pros: "The plane itself was awesome!"
Cons: "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Cons: "Delay meant I missed a meeting deadline."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Cons: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Cons: "My itinerary was changed without my knowledge, the new fights included more stopovers, longer flights, and I was not seated with my husband. In addition, most flights were delayed. This experience was awful."
Pros: "On time flight & very nice service."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Cons: "Taste of new menu"
Pros: "The flight was comfortable and enjoyable."
Pros: "Everything was ok except the food. read the other side and do something about it."
Cons: "the food was horrible and cold and with a bad taste. the food must be hot. change it. Copa airline is better"
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Pros: "My first flight on LATAM and very impressed. Fast boarding, lots of help for an English speaking passenger in Chile, newer plane, clean, and efficient flight attendants. I'll be back!"
Cons: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Pros: "I got to my destination safely and on time"
Pros: "Crew was nice, good food, nice aircraft, good entertainment options."
Cons: "Late departure"
Pros: "I was upgraded to premium class. On my way back from Easter Island this was perfect because I had an accident 2 days earlier and needed to out my leg up. The service was great, they maje sure you are comfortabke. The luch very delicious. Thanks for the excellent service"
Cons: "At tge airport in Santiago it was not clear in wich lign I had to wait to check in. I stood about 30 minutes in the wrong one"
Pros: "Comfortable flight, great flight attendants, quick boarding procedure"
Pros: "Enjoyed my first trip on LATAM."
Cons: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "I don't know that I like anything"
Cons: "The food on this plane is awful. All the pork being served is simply unfair. What about serving turkey sandwiches as an alternative to red meat or pork? The children roam about freely and it's quite uncomfortable. The seats are to close for such a long flight. I really can't get the disgusting dishes out of my mind."
Pros: "Ok food."
Cons: "I cant even fit my actual problem in his box but point it ill never travel with them ever again. Noone was able to help me when i needed to change my tickets noone knew what they were talking about and everyone you talk to gives you false/different information."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Was a very good experience, very professionals Exceeded all my expectations A+++"
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "loved it"
Pros: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Cons: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Pros: "the price"
Cons: "everything else"
Cons: "Hire people that don’t hate the job ."
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"
Pros: "Pretty comfortable"
Cons: "No monitors for inflight entertainment"
Cons: "No screaming babies but that’s out of their hands ;)"
Pros: "All was excellent"
Cons: "I really loved everything"
Cons: "Service for people not able to sleep on the long haul"
Cons: "Food ran out and only one choice"
Pros: "First class is amazing"
Cons: "More outlets / usb charge ports"
Cons: "Very cramped quarters in middle service was ok"
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "The seating and comfort"
Pros: "Pilot was nice with his opening annoucement."
Cons: "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
Cons: "I had to check my bag at the desk which I had not anticipated. When I checked in at the kiosk I was told I could only take a personal item - no carry-in size bag - because of my ticket classification. Very disappointed to have to spend $30 I did not plan on."
Pros: "economy plus seats have excellent leg room"
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "The fast and electronic check in"
Cons: "The ground staff"
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "love united"
Cons: "everything else"
Pros: "The jet did not crash."
Cons: "Boarding, staff, instructions, overpriced everything"
Cons: "Uncomfortable seating"
Cons: "Having to pay for my luggage."
Pros: "It was very good"
Cons: "Not accommodating"
Cons: "Rude ticket counter staff."
Pros: "Departed on time."
Pros: "On time"
Pros: "We landed."
Cons: "I was asked to go thru security a 2nd time because of a cloth abdominal binder I wear. I r got it back. And it's medical."
Pros: "On time, no delays"
Cons: "Pay for movies/ shows"
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Pros: "As expected."
Pros: "On time"
Pros: "See above"
Cons: "See above"
Cons: "Long waiting to take off other than that good"
Pros: "Everything went as it should. Very happy."
Cons: "Late departure."
Pros: "Nothing in particular"
Cons: "Too many deyas ,"
Pros: "Great and on t time"
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Pros: "See above notes !!!"
Pros: "Everything met my expectations"
Cons: "Everything united Airlines sucks"
Pros: "Smoothly and on time"
Pros: "Just the boarding was ok"
Cons: "This was a horrible experience I hope I never use this airline again."
Cons: "The seat padding on the headrest... Very uncomfortable for those who have neck problems."
Airlines flying to Orlando have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Orlando
Masks required on board, masks provided on flights to Orlando
Social distancing seating
Middle seats unavailable to book on flights to Orlando
Testing for antibodies, testing for symptoms for flights to Orlando
Waiving of change fees. Search flexible flights to Orlando