Orlando Car Hire

Cons: Orlando has such long lines.

Cons: The confirmation number from kayak did not work. The agent was unable to locate my rental. I was charged 100 more at the counter because of the issue

Cons: unable to reach local office by phone. no one answered the phones. no shuttle service from airport, when it was promised.

Cons: Really wonder why they had an Alamo rental counter at the airport but our rental car was not available there? I made sure we picked an agency that was "on site at airport" but it was not. Very frustrating!!!

Cons: Before booking I was assured rental will be available at the airport After landing I went to Alomo desk for my rental and was told that my car is located 20min away due to third party agreament Since I had to get to a cruise there was no choice but to rent a car from airport Paid $75 plus tolls Terrible service, will not be using kayak again

Cons: Not easy to locate the pick up office at a hotel in Orlando. Signage not clearly visable with hotel logo.

Cons: Sought a car for pickup at Orlando Airport. Checked the SEARCH box for AIRPORT. Car comes up, I make the purchase. Confirmation comes back with an address of INTERNATIONAL DRIVE; not an uncommon name for a street located near an INTERNATIONAL airport. Figured it was a shuttle drive. WRONG! Car was nowhere near the airport, nor was there a shuttle. It was over 30 minutes away. The site that held my car closed a 4PM. I arrived at the check-out counter at 3:35pm after picking up luggage and a delay on the apron. Had to pay extra $135 for a car at airport since attempting to pick up car at remote location would have been a waste. CHOOSE ANOTHER SERVICE THAT DOESN"T MISLEAD YOU IN AN EFFORT TO GRAB YOUR CASH AND LEAVE YOU HANGING HIGH AND DRY ON DAY ONE OF YOUR VACATION!

Cons: first car had no keys. 2nd had expired tags. had to take luggage in and out wasting time. not well organized

Cons: Apparently a legally emitted temporary license by the State of California is not valid for them. Go to the competition, don't rent Dollar

Cons: The special car was just a compact. The gate agent tried to add random insurance coverage and would not show me the bill until I had signed saying I had seen the bill which I had not. Eventually I sorted it all out but it was quite annoying after a long flight to have to battle the tricks dollar tries to pull.

Cons: N/a

Cons: the price increased when i changed the drop-off time even though i didn't go over the 24 hour period

Cons: First I made my reservation with a quoted price online for a full size car and then when I arrived the man behind the counter told me the price I reserved was subject to the Managers Digression and that I was getting a smaller car or I could pay more for a Full Size. BAIT AND SWITCH. Not cool. I had people waiting so I paid their price and get in a car with my passengers. We get to the exit and we are told the car has to be returned because it is due for maintenance. We exchange cars and get a car that has less room in it and in our route back to the airport starts to loose tire air pressure. We made it back without a flat tire but had to worry about it the ride back to the airport. No more Dollar for me.

Cons: Car could have been a Little cleaner

Cons: To bad Hertz thought I was crazy and had no record of the reservation, great because I flew into Orlando for a friends memorial service and had to shell out more money than I was quoted and hertz wanted almost 3 time the quote, so I went on line and used EZ auto rental, great service and no bait and switch. I was pretty disappointed with the entire process, Don't think I'll be using the service for any reservations in the future, and would not recommend anyone else use it either. Left High and Dry in Orlando

Cons: Kayak reaervation price was 280, after car seats and depoait and "convenience fee" price escalated to 710, which is absolutely assanine.

Cons: The car. It didn't accelerate. POS. Dents & scratches. Half of the buttons and switches didn't work, slow to take off, and it shuddered any time you drive less than 35, braked, or hit the gas.

Cons: Long wait for car

Cons: We had to wait for another vehicle to become available. That shouldn't happen, especially when we had prepaid for the rental.

Cons: Had to put the top up after a while; the air conditioning wasn't blowing cool air.

Cons: Overall neither I or husband were disappointed with the customer service provided by the kiosk or attendant at front desk. They were rude and seemed frustrated. Always trying to upsell items. Waited over 45 min until we were on our way.

Cons: The queue of Hertz was insanely long at the time of car pick up in orlando airport and the system crashed when my turn came. Car insurance was more expensive than the car daily rate itself, which doesn't make any sense! Definitely my last experience with Hertz.

Cons: They were out of cars at the Orlando airport at midnight. The staff was helpful and gave us a $150 discount, but we still had to wait 90 minutes for a car to be brought up.

Cons: I had to wait for at least 40 MINUTES to get serviced in the Orlando airport's customer service desk. They have phone booth that supposedly can take care of clients, but there is no signage about it. Finally, the pre-paid gas offer is more expensive than the outside gas prices.

Cons: Took a very long time to pick up the car even though it was booked online a month earlier and drop off was confusing. The windshield and mirrors were filthy and there was no washer fluid in the car so we had to go to Walmart to buy Windex.

Cons: Getting to and from the airport can be a hassle but it is not excessively difficult. The car had cigarette smoke smell.

Cons: Waited for atleast 20mins for the shuttle, long queues to get the car. Worst part was could not change my drop off location as the facility was closed.

Cons: I discovered that I needed to bring/provide a copy of my insurance policy at check-in. They said it was in the "conditions" and maybe it was, but really who reads all of that? I have been renting cars for more than 40 years all over the world and have never had to do this. A bad start. Then they tell me that because I live in Florida that I don't have unlimited mileage and am limited to 150 miles per day. This wasn't a problem, but again, where did this come from? And at check-in. This all gave me a bad taste for ACE right from the start. Not sure I will ever rent from them again because of this even if it costs me more. Seems shady. Expected problems on return, but fortunately there were none.

Cons: I waited over an hour in a long line, while my 87 year old mother (who was exhausted) waited, only to discover that they had cancelled my reservation due to lateness. I was furious, had to take another car, and spent more than $150 extra just to get one. Then, they didn't even go over the car with me, and the interior was filthy, and the back bumper was very scraped up. I hope we are not charged for that as well.

Cons: The final price for the service was hidden until the final invoice sent to the mail.

Cons: Long wait time to pick up. Several customers ahead of us had lengthy issues,

Cons: Liars

Cons: 1st vehicle (traverse) was older, key fob didnt control alarm so every time alarm sounded on entry requiring some brisk action to turn it off, also much more worn/stained/odor.

Cons: No Dislikes!

Cons: Would have been five stars across the board had it not been for a frustrating TIME CONSUMING check in process. The wrong reservation was printed up and my card was charged for it and upon noticing the error no apologies and no urgency in the correction. Almost felt like it was my fault. My card was then charged for the correct reservation and it took nearly a week to get the refund from the mistake. With the added deposits on top of the two week rental, this was a substantial error. Other than, great car, great price!

Cons: You really need to inspect your vehicle carefully. Most of them are in bad shape (major paint missing, not key fobs, non-op parts). But if you take your time and inspect carefully, you can score a decent car for a short term rental. Also, they are a bit understaffed. I had a hard time getting service on the lot and drop-off took longer than expected

Cons: Booked car was not available. Charged an additional $500 for another car. Had to wait 4 hours for that. Never again. Would never recommend to anyone.

Cons: I was given a Toyota Yaris. It is an economy car. The interior seats were stained and discolored. When I did my initial walk around the car, it appeared to be in good condition. However, once I left the lot and got onto the highway at a speed of 60 mph, the back panel above the rear left side began to flap. It was detached from the bumper. I called Fox's customer service once I arrived at my hotel. They date stamped it and said I could either return the car for a new one or keep it until my end date. I kept it, and I wasn't charged for any damage. I just don't recommend this type of car, as it is cheaply made and has very poor visibility.

Cons: The whole experience was poor.

Cons: Didnt not accept reservations and ran out of cars

Cons: The car was ok but a minivan with a small engine is not good for highway driving. The price was not what I was expecting and ended up paying $500 more than was quoted.

Cons: I was directed to an off site Orlando, Florida agency

Cons: I should have looked at the reservation location before confirming my order. I found out the day before that there was no shuttle to this location...Customer service tried to help me as best they could, but the rates were double to pick up at the airport. I kept the reservation and struggled with a 35 minute Uber ride for $54.00. Next time I book on a travel site, I will be sure to do my research first.

Cons: Our Orlando pick-up location was changed without notifying us, necessitating a 20-minute Uber ride that we hadn't planned for. Then, the car was not at the location we'd traveled to after we checked in, necessitating another wait. Then, the car was not full of gas when we pulled out of the pick-up location. This added about an extra hour of transition to our trip, taking away time we'd planned to spend with family. It did not start our rental off on a good foot.

Cons: They switched locations from Orlando International Airport to another Orlando location that would require a 30 cab ride during rush hour! We cancelled the reservation and booked with another rental car company when Enterprise told us that third party companies often switch at the last minute. Won't be using Kayak again :-(

Cons: We found the bubblegum smell in the car too strong. It must have been some kind of "refresher". Pine scented or lemon scented would have been better, or even better, no refresher at all. Other than that, our rental was fine.

Cons: Terrible customer service! After waiting 30 minutes as clerk talked to a colleague, we had to wait an additional 45 minutes for our car to be ready. Only once we asked for a refund did they bring the car around. Car was still dirty, worker refused to acknowledge huge crack on back bumper despite me taking a picture of him standing next to it. Eventually just wrote "minor scratch" on form.

Cons: Budget pings your credit.

Cons: Uh, that they were closed when I got there at 7:30pm, event hough it said on Kayak that they would be open until 8pm, and I was left to figure out another option in a very short period of time. Lame.

Cons: I waited over 1 hr in line, and the rep told me I had to go to a remote location. I had to take a taxi to a dark, deserted CLOSED Budget Office in a bad area. I finally had to taxi to Sanford airport to get a car from a different company as budget wouldn't help there either. It was a nightmare come true. I will never use budget again.

Cons: See headline. Plus, confusing instructions in finding the car. Like "the keys are in the car", but they didn't say where in the car. They were NOT in the ignition. With an employees help, found the key. Ridiculous. I'll never use Budget again.

Cons: There was no pick up to get to the place where the car was Had to take a cab wtll never use you again

Cons: I put in Orlando airport in the search and it gave me av off site location that was closed when I arrived. I ended up paying over $100 more for a smaller car because the airport location would not honor my rental.

Cons: Did not like having to stumbled and bumble around trying to find the staging lot, then locate the car. Difficult exiting lot as gate did not lift, and no answer when call button pressed. Had to wait for maintenance(?) cart to happen along and open gate. This location (10100 International Dr) should (at the least) have better signage, or perhaps instruct valets to be of assistance.

Cons: I want my money back. All of it. The rude guy at the desk asked me to mentioned his name in the comments for him to get a "bonus" but I am not going to out of respect, He was horrible and needs to go back to Gainsville.

Cons: Thrifty inside a hotel with no sign. GPS could not find, spent 45 minutes lost and had a flight leaving. When I get there they say NO airport shuttle. I was in disbelief. I was told to call Customer service with fligjht leaving in 1 hr. 45 mn. They finally answered after 11 min. on phone . Explained and they said could not fulfill my request to drop car at airport instead because of midunderstanding. NO manager and it wouil cost $186 to change. I do not use Uber in Puerto Rico and leaving me frustrated I had to ask for Taxi last minute, a 15 min. ride cost me $45. Worst Customer Service I have ever had, no one with authority to over ride simple decision. Never again will I do Thrifty.

Cons: I told the staff that I had insurance cover and show her the letter of confirmation. She said that is nothing to do with them. So why should we pay double when other insurance is not accepted by the car rental compay

Cons: Pricing as advertised not clear enough and consequently out of sync with reality, i.e., the actual invoiced amount. The latter ended up being quite substantially higher then expected.

Cons: Employees inside the terminal were professional and courteous. Once in the pick up the car area, either the employees were downright rude and impatient, or didn't know what was going on. As competitive as the rental car market is, I can't believe the Orlando Dollar/Thrifty Management Team would allow their employees to be get away with being unhelpful and rude. I guess you get what you pay for.

Cons: The rudeness of the employees at the pickup area, they were not kind to any of the people coming through to pick up the cars.

Cons: Unaxpected increasing of rental price. First price proposal by your representative was more than twice time the web site price. It seems that the reservation on web site was not clearly stated in the terminal of the person who assisted me

Cons: i don't like the process of how they charge you for gas

Cons: The car I had booked was not available, so I was forced to upgrade and pay much higher rate than initially booked through kayak.

Cons: Holding a deposit because I wouldn't accept their insurance although I had purchased some through Kayak!

Cons: Nothing specific

Cons: The whole experience at Payless was bad. You get what you pay for. Never again.

Cons: Payless? More like PayMore... I was quoted $150 for a rental. My flight was delayed so i showed up 30 minutes late for my rental...upon arriving my car was given away to another renter...no big deal, until they decided I would be up-charged $10/day for a different larger vehicle rather than just comping it because they didn't have my original rental. THEN, because I was under 25, rather than a one time fee like most companies, I was charged an additional $25/day...THEN because I was under 25 yrs old (I'm 23), I was forced to purchase collision insurance at another $14 per day, plus some more fees. Needless to say my $150 week long rental ended up costing me $419.55. Never again will I use Payless...Service personnel were fine but the accommodations and policies were misleading and advantageous to payless over the customer.

Cons: It took me 45 minutes to be picked up by the shuttle to go to the rental place off airport property. All the other major rental agencies are at the airport. I had to call for the shuttle 3 times to try to get them to come and pick me up and the person on the other end of the line was very rude and short. He told me use another phone and call back. They finally picked us up in a lane that was not designated for car rental. By this time there were so many people waiting there was almost not enough space for us, but we all crammed into the shuttle. Once I shuttled over to the rental building there was another 45 minute wait to get my car. It was so dark you could not inspect the auto. The agents were very high pressure trying to sell you, and scare you, into all kinds of charges that were not necessary. It felt like flying Spirit Airlines with all the hidden fees. I chose this company because it looked like it would save me a lot of money. When I returned my car there was nobody to receive my car right away and the shuttle left without me and I had to wait for the next one 15 minutes later which added more unneeded stress to my getting to the airport on time. Originally, I had booked another rental agency, Alamo, and once I received my final bill I went back to check the cost and it only saved me $6. Certainly not worth all the time and hassle to save such a small amount of money. I will never rent from Payless again.

Cons: Arrived at 11.00pm left at 12.30pm just because Victor made a speech like a president, he never stop the guy... Some kids was sleeping on the floor, people was exhaust... At the end you need to do an inspection of your vehicle with no lights on the parking.... Never never rent a car with Payless...

Cons: Overcharged me $50 for returning 3 hours late. Bye Payless

Cons: N/a

Cons: Sent us to wrong pick-up place at airport

Cons: $25 on the web, total cost $125 including insurance etc Tolls $10 when I'd have paid $4 in cash. The guy on the desk lied to me it'd be cheaper. No help whatsoever putting child seat into the car - really unhelpful Will not use ez or kayak again Would have been cheaper to get a couple of ubers

Cons: There was no automatic lock opener on the key. I had to use the key in the driver door to lock and unlock the car every single time I got in or out of the car. Ridiculous in today's world. Also the car had a lot of stains throughout it on the inside.

Cons: Nothing

Cons: I have rented from E-Z countless times over the years. Early on I used them for certain needs because they had a 150 miles/day limit before being charged mileage. So for situations where there was not a lot of driving required E-Zs prices appealed to me. Then a year or two ago they started giving me unlimited mileage. I loved it. A couple of months ago I reserved a car for a week in Orlando anticipating a good deal of driving. After a long flight from Europe I arrived at the E-Z counter in Orlando and handed over my drivers license and Amex credit card. I was then told that there are new rules for car rentals. Rule changes made well after I had made the reservation for the car. One was that they were back to 150 miles/day at $0.55 for each additional miles. And that I could no longer use the insurance offered by my credit card which I had been using for years without any problem. I was told that I needed to produce an insurance card for my auto insurance and that he would have to call them to confirm coverage. I only own a car in Europe and that automobile insurance does not cover car rentals in the US. And it was 4 o'clock in the morning. He told me that the only option for getting the car was to by the expensive insurance offered by E-Z. I told him to forget it and found a car from a different company.

Cons: None of the staff members was courteous. The man at the rental counter was aggressive in trying to convince me to pay for Epass for the toll roads. He did not want to accept that I could manage the toll road without paying $9.99 per day for the Epass. The car was supposed to be full of gas, but was only 3/8 full. I had to phone twice to get a commitment that I could bring the car back with that amount of gas instead of full. I do not recommend this company.

Cons: Attention to previous damage a bit disconcerting. I wanted to document it all (I've had bad experiences in the past) but the staff said it was no big deal. They were correct for for someone with a lot of rental car experience, it made me nervous.

Cons: long walk from baggage E-Z rental counter to 2nd floor car pick up in parking garage. Same for return walk back to United ticketing counter. Walk half the Terminal.

Cons: Walked all the way to the car rental section and wait 20 minutes for the guy to show up and then he tell me I have to go back to the airport to rent the car

Cons: Car was dirty, inside and out. Certain windows may have never been cleaned...

Cons: Total money I was supposed to pay was $225 by online, however, they made me pay $610 with additional charges when I went to pick up the car. I have used other rental companies many times and this was my first time to pay more than the receipt price the company sent me my email. It feels like I was cheated by the company.

Cons: Paid 300 bucks for a car I drove maybe 50 miles in all of 3 days. Didn't ask for insurance but was billed anyway. Terrible

Cons: The web say the advanced is out side the airport , I wait 30 min for the shuttle, and I call and he tell me us inside the airport.

Cons: Tires were bald, windshield wipers were shot, scratched up, overpriced. Ended up costing me over twice the quote. Never again

Cons: the office of the narcoossee it's close, and don't have any sign or info about that.

Cons: Hidden fees, the woman named Luna was extremely rude. When we got to the counter they told us we had to pay a $200 deposit to rent the car. No where on the website or the invoice did it mention a deposit, Luna told us you can't rent a car without a deposit, which is not true. She then told me I was being rude to her, at that point I walked away and let my husband deal with her. Horrible customer service, we of course are still waiting for our deposit to be returned. Will never use this place again. Watch out for their hidden fees

Cons: I did not like being pressured into purchasing unnecessary extras that doubled the price of our rental. The unrelenting salesperson at drop-off told us, for example, that we would save a lot of money on tolls by purchasing a sunpass/toll pass as tolls would cost on average $8.50 each way. In fact, most tolls cost no more than $0.75. Therefore, this extra was a complete waste of money. Also, the car was dirty; there were half full soda cans in the cup holders and other garbage in the car. The seats were filthy.

Cons: Very poor signage for Advantage at the Orlando Airport and outdated information on the Advantage website.

Cons: Customer service was bad. Rude personal.

Cons: Nothing.

Cons: The car advertised was in a different class , so not possible to have unless I paid for an up grade. Plus the Cadillac CTS I was told thay haven't had one for as long as they could remember. , no choise in cars only one available not American, not a V8. Quite disappointed.

Cons: It was a one day rental and they charged me for two days at $60 a day.

Cons: Rented a luxury car but was told it would be at least 45 min before they could locate and get one onsite. That's the point of renting ahead of time....

Cons: No one told me that my car had a lock on how high the audio could go, and a lock on the speedometer too. Never seen that before. Also, there was a crumpled piece of trash on the seat as I got in. Just a small thing, but details like this count against my overall opinion.

Cons: I got stopped by a cop who said that I was driving a car with a license plate registered to another car. That was a little emotional to my family.

Cons: First car was dirty and smelly - had to swap out.

Cons: Hard sell of added insurance products