Daily cleaning, installation of cabin HEPA filters on flights from New York
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 21h 10m
The cheapest ticket to New Zealand from New York found in the last 72 hours was $1,118 one-way, and $1,473 round-trip. The most popular route is from New York to Auckland, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $1,118.
Most visitors from New York will not be allowed to enter New Zealand. Entry to New Zealand is allowed provided that a traveler is a partner, a dependent child, or a family member of a student or work visa holder; a temporary visa holder; a resident holder; critical health workers including their partner or independent children; students; ship crew and humanitarians. These groups must have a request to travel prior to entry.
Travelers do not need to request for an approval if they are New Zealand citizens and permanent resident visa holders; diplomats who hold a post in New Zealand; Australian citizens or permanent residents ordinarily resident in New Zealand and eligible travelers from the Cook Islands, Niue, and Australia.
Details can be found here.
Read more about travel restrictions for New Zealand
Visitors from New York will need to quarantine for 14 days upon entering New Zealand.
Visitors from New York must present a negative RT-PCR (NAAT) test taken 72 hours before departing to New Zealand.
Managed Isolation Allocation system voucher
Travelers are required to obtain a Managed Isolation Allocation system voucher confirming their place in a managed isolation facility before boarding a flight to New Zealand.
Masks: Required on public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to New Zealand.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New Zealand is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New Zealand with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New Zealand up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Everything. Very comfortable seat. Great food."
Cons: "Better movie selection."
Pros: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Cons: "Comfort of seats"
Pros: "The crew was lovely as were the littlebthibgs like slippers."
Cons: "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"
Pros: "Good selection of entertainment"
Cons: "The food"
Pros: "Everything. Seat...crew...food...all of it."
Cons: "Can't think of anything. All was great."
Cons: "Loved it"
Pros: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Cons: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "The employees were soooo nice and friendly"
Cons: "Wheelchair service"
Pros: "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Cons: "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
Pros: "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
Cons: "1st leg of Flight got cancelled."
Pros: "Flight was very nice, good service and new aircraft. Korean Air needs to get better selection of movies"
Cons: "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
Pros: "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
Cons: "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
Cons: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Pros: "Great Service, friendly staff, clean planes."
Cons: "Larger seats"
Pros: "Good is in Vietnam finish"
Pros: "Clean, new plane, with great entertainment systems and choices."
Cons: "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
Pros: "Crew attended to my needs seriously and in a timely fashion."
Pros: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Cons: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Pros: "Great smooth flight!"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Cons: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Pros: "The service & cleanliness."
Cons: "The seats."
Pros: "Very reliable, quick boarding"
Pros: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Pros: "They have a enough space even economy’s seat."
Pros: "acomodations was awesome!!!"
Cons: "temperature was not consitent"
Pros: "The flight attendant uniforms"
Cons: "The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area."
Pros: "Clean airplane and ver polite crew."
Cons: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
Pros: "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
Pros: "Friendly af"
Pros: "Cordial; patient; understanding; calm; respectful; and helpful"
Pros: "Once we got underway, the trip was average."
Cons: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Pros: "Pleasant and helpful"
Cons: "The food"
Pros: "The food was good"
Cons: "I was shocked there wasn't any wifi on board"
Pros: "Staff very helpful in every way."
Pros: "Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of."
Cons: "More movies to choose from"
Pros: "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
Cons: "Food was not very tasty"
Pros: "The entertainment was great ,and the food"
Cons: "Waiting on long line to use bathroom"
Pros: "I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras."
Pros: "Crew was very helpful and the food was very good, The flight was on time."
Cons: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Pros: "First class service even n economy."
Pros: "I like the food,the crew are nice and very helpful"
Pros: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Cons: "Such a full plane with little space. Made the long flight uncomfortable."
Pros: "Lots of entertainment options and nice crew."
Cons: "Food made my partner nauseous."
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Cons: "Cabin was too hot once premium curtains were closed"
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Pros: "See previous notes."
Cons: "See previous notes."
Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."
Pros: "Everything. Air NZ has the best Premium Economy class in the sky."
Cons: "All good."
Pros: "I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely."
Cons: "Only the take off from the flight. It made me dizzy and nautious."
Pros: "The crew, the food, overall experience was great!"
Cons: "Use less plastic"
Cons: "Very nice services"
Pros: "Super easy"
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Cons: "More leg room"
Pros: "The crew member in my section was amazing, he went out of his way to greet each and everyone of us individually. The flight was comfortable, boarding a breeze and on time!"
Pros: "The seats are comfortable. I was fortunate to have a gap in the middle seat. On my flight there was a delay due to a person needing to disembark before the flight took off. The flight dealt with the person inconsiderately and explained to everyone the reason for the delay."
Cons: "Nothing. The flight was efficiently run and seats comfortable."
Cons: "The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?"
Cons: "Generally ok for econ"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Amazing crew. Airline was awesome .. seem less"
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Pros: "Our stewardess was very helpful for our tight connection. She helped with instructions on finding our next gate and gave specific information on making the airport easier to maneuver."
Cons: "On time fights would have made our day better and less stressful."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Pros: "Great pitch"
Cons: "All good: 777:300"
Pros: "trivia was fun"
Pros: "Fast transit connections in Auckland, Good times for departure/arrival"
Cons: "When I booked I chose seats, then the aircraft changed and I ended up with the family split. It would have been nice if they had at least sent an email giving me a chance to select new seats"
Pros: "Entertainment was great and even leg room was decent for economy seating"
Cons: "There are no personal air vents. I was sweating for 3/4 of the flight and had to ask for the air to be turned down 3 times. The air vents they do have point inwards and do not get the window seats at all. Hope the return flight is better"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Cons: "All the staff were in the lounge meaning paid users were turned away. Upgrade denied by staff working in lounge because all staff had been allocated the business class seats. Staff should be bumped for paying airpoints members."
Pros: "a) My vegetarian meal the I specially requested. b) The customer service on the phone, before my trip in California and the customer service of the flight attendants on the two flights of my trip. c) The blanket and pillow every passenger was offered on the long-haul flight from San Francisco to Auckland. d) The pilot or pilots handled the small amount turbulence we on the plane felt well so I did not feel uneasy at those times."
Cons: "For an economy class series of trips, I have nothing bad to report."
Cons: "I double booked the flight on Nov 27 to Sydney from Queenstown through Kayak while I had another flight booked on the same date to Christchurch from Auckland for the same 2 people and Kayak did not warn me that I had already booked the flight on the 27th. It was my fault but I would appreciate if Kayak warned me. Otherwise all is good. Thanks"
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Cons: "The staff asked for my return ticket to the U.S. I told them I have a round trip ticket from and to Japan. I have to show them my U. S. Navy identification card otherwise Air New Zealand would not have processed my boarding pass ticket. Air New Zealand discriminates."
Pros: "As has been my prior experience with Air New Zealand, I found the trip to be virtually flawless. The boarding process was smooth and efficient, the crew was great and seemed to genuinely enjoy their job, the food was good, and I had lots of choices on the IFE system. For flying cattle class on a 15 hour flight, I arrived reasonably rested and content."
Cons: "My only complaint is that the extra $60 I had to pay in order to get a window seat got me just that. There was no additional room either length- or width-wise and no other advantages other than the window. I would not pay for that "privilege" again and I'm sorry to see that ANZ has stooped to the level of its American counterparts."
Cons: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Everything, felt safe"
Pros: "Crew was professional and very friendly, food was excellent, entertainment choices were fantastic. The seats were even comfortable and we were in coach!"
Cons: "Nothing, everything exceeded expectations."
Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."
Pros: "Everything FA even got our bags out while taxiing into gate"
Pros: "The business class on Air New Zealand is the space and comfort level all airlines should have in all classes of seating. I could comfortably fly to Europe from California in business class on this airline."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Everything good"
Cons: "coming back to work"
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Pros: "Staff was friendly"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Pros: "Everything was on time, comfortable & smooth, online checkin was clear & easy. Helpful, responsive staff at every level. A million times better than my other travel leg with United (but that's nothe saying much...)"
Cons: "Best service"
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Crew was great and food was nice!"
Pros: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Cons: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Pros: "The crew was amazing"
Cons: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Pros: "Crew was amazing"
Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"
Pros: "The food its disgusting"
Cons: "Better service and better food"
Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Pros: "From new York to Doha flight seats are not that comfortable."
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "Great experience"
Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."
Pros: "Crew was very accommodating"
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Cons: "Service service The q suite the airport and more service"
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pros: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Cons: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."
Pros: "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Cons: "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "The food was great!"
Cons: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."
Pros: "Good service!! Good food!! Great staff!!"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pros: "Best service ever from the crew. Flight on time."
Pros: "Crew was good, they were trying hard to keep customers happy."
Cons: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Cons: "Seats are too small"
Pros: "The service and the food were amazing!"
Pros: "Great service. Great food. Solid entertainment."
Cons: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Quite journey"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "La atencion , la abilidad y sobre todo su cortesia.."
Pros: "Amazing crew. Seats comfortable"
Pros: "Crew was efficient and kept a busy flight organized."
Pros: "We love this airline!"
Pros: "Overall flight was good."
Cons: "Flight attendants were helpful but didn’t smile much as I see with other airlines."
Pros: "Service and food"
Cons: "Boarding for business class took a long time and was very out of order"
Pros: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Cons: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Pros: "This is the most messed up money making strategy I have seen at airlines."
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Cons: "It was over booked No option to upgrade even though I had more than enough air miles"
Pros: "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
Cons: "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."
Cons: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"
Pros: "I always prefer this airline to so many others. It’s definitely more organized, good selection of movies, more leg room for a long flight which is great. The food was mediocre"
Cons: "Movies Leg room Breakfast"
Cons: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Cons: "Caused my bags to miss my connection to Mumbai. Very inconvenient."
Pros: "Food ,seat,everything was just great"
Cons: "The planes were older and for both flight my seats had problems reclining."
Cons: "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."
Pros: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Cons: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Cons: "No proper communication provided on gate about the delay. Meal voucher was given very late and hence did not make any sense. We were completely uncertain about our onward travel since no information was available till we reached Dubai which was very frustrating."
Cons: "Most horrible experience... customer service is horrible ... didn't even take the flight . They delayed the flight and they think it is ok to put us on any flight they want . I booked the flight because i was particular on the shortest duration of the flight they rebooked me on a flight that would have taken me to my destination after 36 hrs and the way the crew spoke was so horrible. It was as if they did me a favor by putting me on another flight."
Pros: "Emirates is my new favorite airline. Food was excellent, flight attendants were all friendly and professional, the seats were spacious, and there was a great selection of movies."
Pros: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Cons: "The food is not as good as expected I actually did not eat the food, it was just not good."
Pros: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Cons: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Pros: "Crew was great, entertainment options expansive, food decent"
Cons: "I had 2.5 hours to get from terminal 5 to 4, check in and get to gate. I almost didn't make it. The lines at emirates check in were insane and didn't move for a long time (online checknin was unavailable). TSA at JFK also. Easy slow and my TSA precheck didn't appear for my pass."
Pros: "The entertainment system"
Cons: "Everything else"
Cons: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Cons: "Boarding was just a little delayed."
Pros: "I enjoyed my first time flying with Emirates from Australia to New Zealand The checking in was quick, easy and the staff were friendly. The crew were polite, and friendly with excellent customer service. Refreshments and Entertainment were first class. I will be flying Emirates from now on."
Cons: "The delays"
Pros: "Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team."
Pros: "After what happened on Wednesday August 3rd I expected there to be some craziness but not like this. I was checked in by an employee who just started that day. She tells me in a faint voice "sir you may not make this flight". After that she tells me to check back 1 hour before the flight leaves. So I do, another teller states you made the flight please go to security. I have 45 minutes before the flight is schedule to leave at 3pm. I rush with my wife from one part of DXB to the other. Somehow make it there, but then have to wait for over 2 hours because of a connecting flight being delayed, unbelievable. Then when we land and I try to claim my bag, the bags are lost. Not just mine quite a few passengers. I go to baggage claim and the teller is screaming at me and other passangers "shut up, I don't care about your bag". This is the most disrespectful moment of the trip, never have I experienced a customer service provider yell at me like this. This experience is a direct reflection of emirates lack of management in their hiring process, as well as their ability to train their staff in high stress environments. Will I fly emirates again probably not, paying a premium for below average service is not worth it. The cabin crew were very thoughtful and respectful and made the trip bareable, their ground crew is anot her story."
Cons: "Lack of management with staff, being unable to control a high stress level situation, additionally the lack of communication regarding the progress of my flight. Delays and set backs happen but communication would help me plan and be prepared accordingly."
Cons: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
Cons: "I didn't the staff was friendly. When we asked for something, our requests were responded to a rude tone. Coffee was old and gritty"
Pros: "love everything about Emirates!"
Cons: "Wasnt able to sit next to my wife on my honeymoon"
Cons: "We were not able to print the online checking ahead of time, so we had to stand in a lot of very long lines. The person printed the wrong boarding passes because they didn't know many details about domestic and international flights. There was also confusion about checking in the luggage between the domestic and international flights. A boarding pass from Dubai to Ahembadvad was not given at the New York airport."
Cons: "Landing should be more smooth."
Pros: "Entertainment is good"
Cons: "Terrible food and service"
Cons: "I had thought all crew was on training. Service was poor"
Pros: "Like everything"
Cons: "i didnt have monitor in front of me"
Cons: "Not the best cabin crew. Not friendly. Every service provided by them seemed like a unnecessary chore done rather than hospitality promised by the Emirates name."
Cons: "See above comments"
Pros: "Excellent service! Good food, comfortable journey!"
Airlines flying from New York have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York
Masks required on board, masks provided on flights from New York
Social distancing seating
Middle seats unavailable to book on flights from New York
Testing for antibodies, testing for symptoms for flights from New York
Waiving of change fees. Search flexible flights from New York