My screen wasn’t working property, nor was the headphone jack so to hear the tv/movies. So I sat without entertainment for 10 HOURS! Also, the food was completely unacceptable. I have bought better food out of vending machines. I have flown 100’s of times and I have to say this was the WORST food I have ever had on a plane. I’m quite surprised actually. I’ve flown with Hawaiian before and probably will again inter island but NEVER again for long flights. It was all so disappointing and that’s not what I expect from them.
Pros: "The crew was very friendly and the service was very good. For an 11 hour flight, it was better than I anticipated. The meals were surprisingly tasty!"
Cons: "Just one thing...I couldn't seem to recline my seat, but I didn't say anything about it. This isn't anyone's fault, but for someone my age, sitting in one location for 11 hours is a pain. Also, my one check-in bag was literally the last bag on the baggage carousel... just my bad luck."
Pros: "9 hr flight, well taken care of by attendants and good timing... food, beverage and amenities."
Pros: "Nothing. I slept 70 percent of the way but these two adults ad their brat kid kept kicking seats and the father was the worse.it wasn’t a horrible trip but I think the father was the oddest. He kept changing his seat next to mine. But overall I slept 70 percent of the time."
Cons: "I would have had a manager that was the boss of the stewardesses so people weren’t seat jumping around the whole time."
Pros: "Everything was great."
Cons: "Nothing."
Pros: "Service, crew, food, price"
Cons: "Chairs weren't very comfortable"
Pros: "The flight was smooth, the pilots were nice when on the speaker, the crew was good, food was very good!"
Cons: "Sitting next to the unpleasant lady in my row. Some passengers are rude but we’re coming from New York, so...."
Pros: "Service was good. The staff is friendly. There is enough leg room. Take-off and landing were on-time. Overall, they seemed professional. I would fly with Hawaiian again."
Cons: "Wish the pasta in the meal didn't have meat sauce. The entertainment movie options are good, but they cost $7.99 each. I was hoping they'd be free."
Pros: "Great flight crew, very nice. Yummy food."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "Super friendly crew, on time, great boarding."
Cons: "Purchase for entertainment, quality of the seats."
Cons: "1) No wifi 2) movies cost $9 3) screens don't swing out to compensate for reclining of seat in front of you."
Pros: "Friendly staff, clean, modern aircraft, on time departure and arrival."
Cons: "Veggie pasta lunch was a disappointment; pasta was stiff and not tasty. Also more free entertainment would be nice."
Cons: "No internet and no free movies."
Pros: "Flight, bording"
Cons: "Had to pay to watch movies"
Cons: "Husband and I upgraded our seats, only to board and settle in and be asked that one of us leave the seat we paid for because they made an error and double booked one of the two seats."
Pros: "The crew was extremely friendly and solicitous, and the seats were as comfortable as they could be for an 11 hour flight."
Cons: "More options for food. Having a gluten allergy meant I had to drop $7 on a gluten free box because I couldn't eat the pasta or the sandwich."
Pros: "Seat,plane comfort ,staff"
Cons: "Food ,there were no choices, bad tv monitor display / broken"
Pros: "I was able to charge my phone and the staff were very respectful and helpful."
Cons: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Pros: "The entertainment was good"
Cons: "The food was terrible and my seat didn't recline which made for a very uncomfortable long trip"
Pros: "We had a delay due to needed de-icing at JFK. THe pilot walked around the plane to explain the delay, which visibly calmed a planeful of New Yorkers. Well done!"
Pros: "Flight attendants were very attentive. They are also team players & assist each other in a great way."
Pros: "Leg room"
Cons: "No food. I ordered kosher meal , was told Kayak it was confirmed . The stewardess said they never have kosher . So I was lied to by your representative."
Cons: "I was flying business class during my trip back to New York from Hawaii. When you are flying business class, you are expecting a superior service. However, the flight attendant's attitude and serviceman ship did not meet my expectation."
Pros: "Entertainment, comfort kits, and drinks were thoughtful. Staff extremely friendly. Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Pros: "That there were movies to watch, even though not such great options"
Cons: "Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window."
Pros: "Seats"
Cons: "No food for such a long flight. No option to buy food either. Was starving on a 11 hour flight."
Cons: "No vegetarian option for the second meal for my girlfriend. It was just sandwiches, how hard is it to have a meatless option? For the first meal she simply ate around the chicken as no mention was made of a veg option, and the flight crew was so brusque and in a hurry it wasn’t possible to flag them down and inquire."
Pros: "Modern aircraft, clean plane, courteous attendants, well trained pilot, extremely smooth landing."
Cons: "Food was so, so. Good food helps pass the time on such long flights."
Pros: "Outlet at the seat in comfort section. Service, staff, boarding on/off, and inflight was great. Food was fresh and edible. Soothing sounds music channel. Playing Golf and numbers game. Blanket & pillow."
Cons: "The price to bid for upgrade to First Class was expensive. Doesn't allow you to select your own dollar amount as it's preset. Upgraded to extra comfort seating and not enough padding on the seat cusions. Not many tv and complementary movies to select from."
Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Pros: "Liked the location of gate 30 at JFK nice and quiet."
Cons: "Not much food or snacks for such a long flight Other than that it was excellent."
Pros: "Same as the other flight"
Pros: "The cleanliness. No chaos."
Pros: "It was a long 12h flight from NY to HI, I requested change of seat. They arranged it so so got one in empty row since I were by myself. Food is good too!"
Pros: "The flight attendants were awesome and very helpful"
Cons: "N/A"
Cons: "Passenger have to pay for every single entertainment."
Pros: "Hope you would continue your practice of onboard food offering services. That was great!"
Cons: "Your attendants (a male on my case) could be a little more courteous in general."
Pros: "Clean"
Cons: "Poor drink/food service, no free wifi, no free movies all make for one long boring flight."
Pros: "YOU DON'T STARVE LIKE THE OTHER AMERICAN CARRIERS. THEY DON'T FEED YOU EVEN ON TEN HOUR FLIGHTS.."
Cons: "I DON'T LIKE CENTRAL AIR. PLANE GOT TOO COLD FOR ME"
Pros: "Everything was great"
Cons: "Nothing"
Pros: "Smooth boarding and flight"
Cons: "On board lunch and later snack were free! Quality was reasonable."
Pros: "The crew was incredibly friendly and helpful."
Cons: "On flight entertainment seemed limited and expensive compared to other airlines I've been on recently."
Pros: "Smooth flight and comfort of the two window seats. Food was excellent as well! Stewardess were very accommodating"
Cons: "The four seats in the middle! YIKES!"
Cons: "No kosher food available and entertainment cost extra money. This made the long flight vey challenging"
Pros: "The flight was smooth and the flight attendants were very nice and helpful."
Pros: "- crew was friendly"
Cons: "- old plane from mid 90ties - constant trying to sell me extras - terrible food, too little food - no inflight entertainment - plane broke had to stop over in Seattle - purser was terrible - those are just my top things I didn't like - never fly this airline agai"
Pros: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Cons: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Pros: "The crew was amazing and the food was great too!"
Cons: "Shopping items available."
Cons: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Cons: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."
Pros: "Absolutely nothing"
Cons: "Flight delayed and then cancelled NO COMMUNICATION WHATSOEVER as to what was going on. We finally got rebooked in another flight on a Chinese airline at 2:30am so we had to stay at jfk for a total of about 24 hours with no compensation for our time and troubles. Horrible. Experience!"
Cons: "I booked a window seat, got a middle seat."
Pros: "Crew was really good and the seating was quite okay"
Cons: "Seating distance"
Pros: "nothing"
Cons: "everything"
Pros: "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
Cons: "Honestly i think there are not much space for each passenger."
Pros: "Yes all of the above"
Cons: "None"
Pros: "Food& Beverage :)"
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Pros: "The crew was average. Few of them were hospitable and friendly."
Cons: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Pros: "Really good flight, no complaints here. Friendly and efficient staff."
Cons: "Seats unconfertabale"
Pros: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
Pros: "Nice crew"
Cons: "Seat on up position are too straight"
Pros: "Service was great and friendly and attentive"
Cons: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Pros: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Cons: "They are a bit strict on carry on luggage weight but not that big of a deal."
Pros: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Cons: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Cons: "Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous"
Pros: "FLIGHT WAS CANCELLED"
Cons: "Airline could have have notified us the flight was cancelled via email before we got to the airport. THEY DID NOT. We had to wait in general airport area for SIX HOURS, before we could check in to new flight. We planned trip to arrive to unfamiliar destination during day time. We arrived at MIDNIGHT! AWFUL!!!!"
Pros: "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
Cons: "I loved everything except for the freezing temperatures for 5 to 6 hours"
Pros: "The flight attendants were pleasant and so was the flight."
Cons: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Pros: "the service"
Cons: "food no to much"
Pros: "Great service and food as always. I sat in business class and the seats and tv entertainment center are so old now. Time for an upgrade"
Pros: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Cons: "My only complaint, if I have to make any suggestions would be more leg room."
Pros: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
Cons: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
Pros: "Food and attentive staff"
Cons: "... Service was awful during the flight, and the second flight was delay for long time ...."
Pros: "Cheap"
Cons: "You have to be there 3hrs before the flight to guarantee they won't resell your seat. I was at the terminal an hour prior at 9am when there was no line to check in or even at security but they turned me away. I rescheduled my flight and had to pay a lot extra to do so. I stayed at the airport to make sure I wouldn't miss it and the crew doesn't even start setting up until an hour prior... they don't start boarding until 30 minutes prior.... so they 100% sold my seat and then charged me to rebook it. They turned me away when I could have been at the gate 50 minutes prior, well before boarding"
Pros: "The service was very nice and the ice cream with meals was a nice touch"
Cons: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
Pros: "Route and travel time. The food taste good."
Cons: "Bathrooms need to be cleaned in between flights; meal didn't have any condiments included ; they don't provide a toiletry bag with basics of toothbrush and socks; airplane needs to be CLEANED.. we found dental floss and empty containers inside the seat pocket."
Pros: "Everything"
Cons: "None"
Cons: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Pros: "Helpful crew"
Cons: "Cramped seating. Very little leg room"
Pros: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Cons: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Pros: "the staff very friendly and helpfull and always there to answer questions they handle some nasty lady in front of us very politely and settle the situation"
Cons: "the seats to close and tigh feel like sardines in a can"
Pros: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Cons: "All was good"
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "The flights overall were great. The crew were very professional and personable from when I checked in to when the plane landed. Definitely will be using Cathay Pacific again"
Cons: "The food was not very good, whatever bit I ate caused me a bit of a stomach ache. I was able to munch on some snacks. Please have some more fruit options available."
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "Good service. Love that you can have wine with dinner! Good size blankets provided."
Cons: "They called us to board early and then we stood there for about 10 minutes before they actually started letting people through the gates."
Pros: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Cons: "The seatbelt buckle is at a weird angle so ones arm is on it."
Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "The tv size, charging station, foot hammock"
Cons: "No delay,"
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Cons: "For such a long flight should have given us more water. But were responsive when asked."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "Good movies make for a quick trip"
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Cons: "I booked emrits but i was boaded on quants"
Cons: "Less gate changes"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Pros: "everything was lovely"
Cons: "the outdated on flight entertainment system"
Pros: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Cons: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Pros: "Wonderful staff, the flight felt quick and easy."
Cons: "The food, there was no vegetarian option."
Pros: "The crew was always courteous, helpful, and patient with everyone. They just seemed to have much better attitudes than I’ve seen with other airlines, at least this crew did. Even the food was good!"
Pros: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Cons: "Unnecessary delays"
Pros: "Actually had wonderful vegan food for us. Express lane through customs/security. Separate biz check-in that actually worked. Good entertainment. Qantas Biz Lounge about the best lounge I've been in - just wonderful."
Cons: "Cant think of a thing."
Cons: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Pros: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Cons: "Seats a bit cramped in economy."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Pros: "Felt looks after by crew"
Pros: "everything"
Cons: "When my bag got lost"
Pros: "Crew were lovely, friendly and very helpful."
Pros: "I got to my destination safely and on time. Food and service were above average."
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "Assistance is good."
Pros: "Great service. Perfect flight"
Cons: "Entertainment system was not working at my seat"
Pros: "On time dep and arr."
Cons: "Nothing specific."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Cons: "That the flight was delayed and we are already getting there late to begin with."
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Pros: "I arrived in Melbourne 9 hours after I was scheduled to. The flight was severely delayed out of NYC and then I missed my connection out of LA and flew to Sydney instead. I was offered a $20 voucher for food at jfk, and that was it."
Cons: "See above"
Cons: "Minimal food and drink service."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Cons: "1. Flight 12 left 2 hours late from New York 2. Flight left 21/2 hours late from Los Angles 3. We asked to be seated on the tiles , as we are seniors we needed to get up regularly during the night (16 hour flight during the night) We were seated window and middle seats. The person on the aile was had a broken knee and was wheel- chaired on to the plane. As a result we could not get up to go to the bathroom. 4. Because we left late from Los Angles , we missed our connecting flight on to Auckland. Qantas was kind enough to apologise, put us on another flight and gave us vouchers worth a grand total of $10. 5. We then arrived 2 hours late in Auckland, where we missed our connecting flight to Wellington. 6. Our 2 bags that were checked-in at New York are still missing. This is being written 4 days left New York. 7. WE have since had to purchase new winter clothes."
Pros: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Cons: "Those with special meals receive their food way earlier than the rest of the plane."
Pros: "Quick layover"
Cons: "Food used to be so much better."
Pros: "Entertainment Is always good"
Cons: "The five hour delay. Would have appreciated a phone call so I didn't have to get to the airport so soon. Food used to be so much better"
Pros: "When checking in, the lady at the counter gave us great instruction on how to board and what to expect in customs when we landed in New Zealand."
Pros: "Food was amazing as was the crew"
Cons: "Seats get stuck and difficult to maneuver to the upright position."
Pros: "Good meals, friendly service. Very comfortable"
Cons: "2 hour delay"
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Screen size is better and bigger"
Pros: "Food on 1 leg of journey NY to LA was remarkably good!"
Cons: "Staff was miserable, complaining to each other which I feel need not be overheard by passengers."
Excellent service and comfort
my luggage was damage. even if i put fragile in my bags. i was disappointed.
Passport control in Paris CDG for horrid. Very crowded.
Flying with Air Tahiti Nui is always the best flight experience.
Great alternative to AF or Delta for nonstop flights from LA to Paris.
The trip was seamless. Attendees are wonderful. Plane brand new.
Very nice crew. Seat too narrow
Pros: "The leg room and the recline was the best I’ve had in a budget economy class, and I was not expecting a snack and two full meals. They also gave each of us a flower when boarding. It was a charming touch."
Pros: "The airconditioned lounge and shower for business class after sweating in line through security. Lay flat seats."
Cons: "Headsets had a weird jack and weren’t noise cancelling, wish it left a couple hours earlier, and for some reason, my feet kept bottoming out in the footwell but I wasn’t fully reckoned."
Pros: "Crew was nice, fresh frangipani flower a nice touch. Seats in economy were BAD. No room and uncomfortable. Breakfast was nice fruit and the omelette was pretty basic"
Pros: "Liked the tahitian atmosphere on the plane."
Cons: "Seats were uncomfortable and hurt my back."
Cons: "I have purchased the priority pass but it didn't work. Was very disappointed. I could have saved money by not purchasing it."
Pros: "The entertainment"
Pros: "The crew's service, the food and availability of food and drink throughout the whole flight."
Cons: "The cabin temperature, it was too warm."
Pros: "Service was Great, Food was good."
Cons: "Coke zero was not complimentary"
Pros: "comfortable seats and the flight attendants were friendly. Check in was smooth considering that there were 2 flights leaving within 20 minutes both bound for LA from Papeete."
Pros: "The attendants seem very happy to be where they were. Very friendly and helpful, everyone seemed in a great mood and happy to be with us. the only bad thing was they ran out of salmon before they got to us."
Cons: "There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food."
Pros: "I was able to pick a seat with no one next to me and gathered 2 blankets and 4 pillows and sleep pretty well. I also appreciated boarding back to front and departing on time! Woo! TV Screens were new and updated which was also nice."
Cons: "The movie selection was a lot of sad and intense dramas. A few more comedy's and light hearted films would have been preferable."
Pros: "They board back to front which saves a lot of hassle with overhead bags and such and keeps things moving. I appreciated that all the flight attendants spoke French and English and were very helpful when I needed anything. My flights to and from Tahiti were both smooth sailing. My flight back was a red eye and was quiet so I was able to sleep most of the way."
Cons: "Whoa. That food was TERRIBLE. I'm usually lenient with free airplane food but wow, I don't even know what some of it was. I my second meal looked like fish and turned out to be pork (I think?). They also only came around with the beverage cart once in the 8 hour flight (just before our first meal); I had to ring my call button to get water. The plane was pretty dated as well. I've seen worse but the screens were dated and all of the movies were fairly depressing. First, I'd suggest a couple more comedy's or rom-coms. Even a couple extra family friendly cartoons would be preferable to all the war/drama/dark options. Second, I'd suggest having the movies on demand rather than play one after another where passengers have to scroll through channels and keep catching movies part way through. A simple solution would be to have WiFi and streaming on flights which was also not available. This should be expected with international flight and would allow for on demand movies and music rather than the dated system currently in place."
Pros: "Comfort"
Cons: "Location of terminal."
Pros: "Entertainment options"
Cons: "Seats very thin with little to no cushioning. Seats way too close so that when a seat reclines in front, you wind up almost chewing on the seat in front. My seat was broken and did not recline. Should receive some compensation for this"
Pros: "Comfortable airline, good food, friendly service. I would take it again."
Cons: "I don't know if this is representative but we were late both ways (2 hrs and 1 hr). Differently from other airline I've used to do this trip they don't go and offer water during the flight. You can go to get some drinks yourself of course but this is not always easy when your neighbor is sleeping."
Pros: "The crew was pleasant enough."
Cons: "We waited in a shuttle for 30 minutes to be transported to the plane. We then had a three hour delay on the tarmac. Were not once offered water or refreshments during the 3-hour delay, and were only given two brief updates. During the 8 hour flight, refreshments were offered only twice. The food was ok - not terrible, not great. By the time they got to us (row 27), they didn’t have both meal options available. We took what we could get. And, all this after paying $1500 per person for our economy seats. I can fly LAX to Bali for 1/3 the price."
Pros: "great entertainment options"
Cons: "horrid food"
Pros: "great options for entertainment."
Cons: "The plane food was horrible."
Pros: "Seats were comfortable for an eight hour flight. We slept most of it attendants were courteous and professional"
Cons: "I didn’t like the orange marmalade breakfast. We don’t eat pork ham was on the omelet"
Pros: "Being a redeye flight, they kept the plane dark for about 4 hours & didn't disturb us. The crew was friendly & professional."
Cons: "The terminal is not air-conditioned, just ceiling fans, so waiting to board was uncomfortable. We had no ability to select our seats so we had to take what they gave us."
Pros: "Free movies rocks. Hawaiian air charges for them. Very good food"
Cons: "The flight was delayed, the food wasn't good at all, because I was traveling with a cast on my left foot I asked for a front seat a week before my flight and when I asked at the counter at the airport they say that they wouldn't be able to give me a front seat, the lady at the counter wasn't nice at all, she didn't help and it felt that she wasn't trying to help me or to manege any other solution."
Pros: "Very kind and helping crew ! Love they positive attitude and energy"
Cons: "Food need to be improve - especially for people who don't like or eat meat"
Pros: "I liked getting a pillow and blanket. Movie selection was good but could be a little better."
Cons: "The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies."
Cons: "Better food selection, especially for vegetarians. Also, get gingerale!"
Pros: "Not much"
Cons: "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Pros: "I liked the staff."
Cons: "Leg room was dismal. Food was not great."
Pros: "It was a very easy and fast check in. The service was super nice, beautiful and very professional."
Cons: "That the flight was over already"
Pros: "The price was good, the service was excellent. The food was good and generous. We didn't have to wait in any lines for getting our boarding pass or checking bags. It was a very quick process. The entertainment was good but I have had a few more selections from other carriers. It was certainly enough to keep one occupied."
Cons: "Can't think of any negatives."
Pros: "The crew was incredibly positive, helpful, and cheerful."
Cons: "There were very few movie choices compared to similar flights with other airlines"
Pros: "This was a wonderful flying experience for me. I was happy with the selection of entertainment, the seats were comfortable, and the crew was friendly. I also enjoyed the food!"
Cons: "We spent a long time on the tarmac at LAX. The explanation was that they were making sure everyone's bags got on board...which I felt was very odd. We left late, and arrived in Pape'ete 45 minutes late. Otherwise, the experience was excellent."
Pros: "Food and service were beter than expected"
Cons: "To little space between Seats in economy or maybe I'm to tall"
Pros: "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Cons: "No choice for the meal. They had run out of one dish..."
Pros: "They were able to secure our connecting flight at the check in gate which was nice, the tv entertainment was excellent service was attentive."
Cons: "The flight had been delayed over an hour yet still showed as on-time at the airport and on kayak. Had we known ahead of time we could have adjusted our schedule."
Pros: "Colors and design are beautiful. Staff is courteous. Appreciate the extra giveaway bags. Food is nice and pretty decent. First flight to PPT was great. Returning flight to LAX was bad."
Cons: "In comparison to the flight we took from LAX to PPT, this plane was ancient, and the technology was really lackluster. The tv screens were super old and the quality was very bad. My screen was completely fuzzy and striated.. The movies froze continuously, and you didn't have control over when you could play something. The magazine guide to what was playing didn't match what was playing. You needed to use the airplane headphones with a double jack because the plane was so old, and the headphones were super uncomfortable to wear in comparison to my own personal headphones. I ended up using my own headphones, but that meant that I only had sound in one ear. There was no USB port to charge your phone. It was just very disappointing considering the airplane going to my destination was more state of the art and comfortable, and I was expecting the same going back. For an 8 hour red eye, I was counting on being able to watch good movies. I tried to watch three different movies and couldn't watch any of them through completion because they froze midway through at some point and never restarted. Most of the movies were in French too even though our destination was LAX. Super disappointing. Especially considering how expensive the flight was. Also on the flight to PPT, they even gave you a Tempur-pedic pillow for your back which was so helpful in terms of overnight comfort. There was nothing like that on this flight. Also there were no temperature controls and I had cold air blowing on me the whole flight that I could do nothing about. Lastly the food schedule was strange in that for a midnight flight, they kept you up for another 1-1.5 hours to do a light dinner service. The food is appreciated but I think going to sleep right away is way more important. Seats are super tight also. Thank you."
Pros: "Flight attendants were nice and Lights turned off shortly after T/O to help people sleep, but not much else."
Cons: "Flight delayed 2 hours--very hot waiting inTahiti airport, especially when original T/O time was 1 minute before midnight."
Pros: "Crew service was great- friendly."
Cons: "Uncomfortable seats. So much hardware underneath some there is compromised leg room. Terrible hot food- breakfast in particular."
Pros: "Everything in our business class seats were wonderful. Loved to be able to elevate my legs. Watched movies, ate wonderful food creatively designed. Staff went above and beyond.No crying babies!"
Cons: "The beds did not lay flat to sleep, making it hard to sleep on your sides. Please convert them to lie totally flat like Singapore air or British airways. The champagne was a bit bitter. The only champagne I've ever liked was on Singapore airs business class to frankfurt, germany."
Pros: "My wife and I have planned a trip to Bora-Bora since we got married in the 80s. I had said that I would not make that long trip without a first class ticket and followed through with this our recent trip. Although the ticket was quite expensive, it was worth every penny. Air Tahiti Nui really understands what "First Class" should be like -they pamper you! They deliver course after course of amazingly good quality food and more drinks than you can possibly consume. All of the flight attendants were sincerely interested in making sure we were all happy...a wonderful experience! darn worth the investment! highly recommended! And remember, this is just the lead-up to arriving in Tahiti; things will only get better when you disembark."
Cons: "There were NO disappointments"
Pros: "Amazing service from an extremely key me and attentive staff. The food was also delicious!!"
Pros: "The seat I was in wasn't as crowded in last row center. So I had some recline space to kick back."
Cons: "Screaming baby and sick baby right next to me both flights but can't do anything about that."
Pros: "According to our reservation we had seat assignments (not marked seat requested) but when we checked in they assigned us seats in the back of the plane. When we showed theconfirmation and seat assignments they checked and said a family with children has priority so they gave our 2 seats to them. However when we got on the plane we saw that it was not a family but 2 separate individuals. Not sure why they got our seats but it obviously was not because of a child. Another flight with them several days earlier we also got our seats reassigned but the flight confirmation on that leg said seats requested so when they reassigned us we could justify the airline thought that request is different than assigned."