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Pros: Efficacy boarding, good entertainment

Cons: Better food and snacks

Pros: The crew was helpful.

Pros: Crew was helpful and friendly in every way.

Cons: Seats are definitely made for smaller sized Asians.

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: The cost was very good

Cons: Transfer in Nanjing to Bangkok. Delayed was not good but worse was that we arrived so early we couldn't check in for an hour and couldn't go to business class lounge. Also no transfer hallway. Had to clear immigration just to get on next flight.

Cons: I have chosen the seats and paid extra for those seats but got assigned to different seats. The seats for both to Shanghai and Vancouver were all the way to the back, very disappointed.

Pros: I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able

Cons: The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean

Pros: הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים.

Cons: אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה.

Pros: Crew is friendly and helpful.

Cons: Seats are distinctly too small in both directions.

Cons: Everything was excellent

Pros: Everything was normal, nothing amazing

Cons: Food, the didn’t have vegetarian options and everything was in chinese

Pros: Efficacy boarding, good entertainment

Cons: Better food and snacks

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Pros: Efficacy boarding, good entertainment

Cons: Better food and snacks

Cons: Everything was excellent

Pros: The food was very good.

Cons: The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again.

Cons: Flight was delayed for 2 hours without advance notice. For a 4:30 am flight. Passengers were already at the airport around 2am. Only to depart at 6am. No sleep. No food and very uncomfortable. Would be better to give heads up ahead of time

Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.