AKL - OAK
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Top airline flying Auckland Intl to Oakland
Scores according to KAYAK customer reviews
Cons: "Food was very poor. No snacks."
Pros: "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
Pros: "flight was cancelled"
Cons: "almost missed my overseas connection"
Pros: "Nothing to note"
Cons: "Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to"
Pros: "Good experience overall"
Cons: "Having to pay for in flight entertainment on domestic route and small seats"
Pros: "Non stop very good"
Cons: "Served no vegetarian lunch just chicken"
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii"
Cons: "Plane was dirty and I was freezing during the flight even with a couple of layers on! Now I’m sick"
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Cons: "3 hours to check in"
Pros: "New plane Service A meal with no extra cost Got me to my destination on time Music"
Cons: "Could have had better entertainment choices Did enjoy the music though"
Cons: "Would not allow me to take my care on in thecabin. Not much leg room."
Pros: "Staff were friendly"
Cons: "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
Pros: "The kiosk was out and no one was available to ask questions on the floor"
Pros: "Crew is always nice. Hawaiian is great with that. You get served a meal unlike other US carriers. Seats had their own entertainment center."
Cons: "Meal is still an airline meal: small portions and tastes average. Cabin displays still exist since it's an older plane, and light up the cabin even with lights out."
Pros: "Clean,good service"
Cons: "Crowded unless paid for extra leg room, food isn’t that great, cabin kept too cold... trying to sell blankets? No free entertainment?"
Pros: "The flight attendants were happy and wanted to help out unlike most airlines."
Pros: "Variety of shows to watch for free on flight. Great service and I️ love that they provide a meal."
Cons: "Everything was great!"
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Pros: "Service and food"
Pros: "I like that they actually serve food, snacks, drinks, complimentary glass of wine, and everyone is nice!"
Cons: "I had my own entertainment so I was fine with my iPad, but some airlines have tv's for everyone! Their movie screens played Hawaiian music videos, after one I was bored! Too many waterfalls, which is something I never thought I'd say"
Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
Pros: "Some staff were pretty rude and it was on both flights, which was surprising."
Cons: "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
Pros: "Good movie selections"
Cons: "Hard time getting comfortable to sleep"
Pros: "Crew mostly left me alone to sleep. Boarding was smooth."
Cons: "Seatbelt requirement on top of the blanket (not my experience with other airlines on long haul flights). The lights on the overnight flight were not dimmed sufficiently."
Pros: "Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant. I also appreciate that they make an effort to be eco-friendlier."
Cons: "I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight."
Pros: "The atmosphere friendly staff!"
Pros: "On time Great seats Great service Great food"
Pros: "The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!"
Cons: "The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too."
Pros: "The flight was very smooth (kudos to the Pilot). The dinner was delicious (best I've had on Hawaiian Airlines). Most of the crew members were very kind and courteous. Even friendly to the crying kids. Loved the selection of entertainment that was readily available. That definitely helped with the long flight."
Cons: "There was one specific crew member that was just unfriendly & looked irritated most of the flight. Especially when he came around pouring water & to pick up trash."
Pros: "The only thing I liked was the tablet."
Cons: "The seats were smaller than other flights I've been on to Hawaii and other flights within California. Our overhead lights didn't work. There was no personal overhead air which make the flight very uncomfortable, hot, and stuffy. The plane seemed like an old plane, and what gave that away was the ash trays next to the restrooms. Smoking has been against the law on planes for decades, and I haven't seen an ash tray in decades."
Pros: "The plane had groups of two & 3 seats. A nicer configuration to have 2 seats by the window Seemed to be more bathrooms and they were located conviently"
Cons: "Hawaiian changed to a smaller plane than originally planned. I think they do this a lot. This plane had large metal boxes bolted to the floor under the aisle seats all the way up & down the plane My husband & son specifically chose aisle seats for their long legs They could not stow anything under the seat in front of them nor stretch their legs out! It was horrible! Why put metal boxes under all the aisle seats? They were part of the plane's mechanical system?"
Pros: "My girlfriend and I were given a free meal"
Cons: "Our negative experience was coming back from our vacation"
Pros: "I don't travel too often so when I took Hawaiian Airlines, I was pleasantly surprised that they serve a complimentary meal while on board. During my flight, they served chicken with white rice and mixed vegetables, a cookie for dessert and water. Oh, and a complimentary red or white wine to go with your dinner. Not too shabby! Great service by the flight attendants as well."
Cons: "Even though I don't travel often, I feel like I've been on enough planes to know that free TV and movies are essential. Hawaiian Airlines lacked that feature. A few episodes or "series" that they had were interesting but not enough to keep me fully engaged. You had to pay for individual movies ($7.99) and even though it isn't a terrible price for a movie, I still wasn't willing to pay. If movies couldn't be free, then why not the regular TV shows? I think folks would have been okay with TV shows if the options were plentiful."
Pros: "TSA is rediculous and affects how people interact with your customer servce. Your customer service in Honolulu needs a lot of work. Pointing people to a single counter person to obtain a seat on a plane after the person has already been on a 9 hour Hawaiian flight is beyond disrespectful. It is cruel. It was close to a couple of months that I had purchased the ticket and I get on the Plane in Auckland only to find I would need to process through TSA yet another time in order to get to the counter and obtain my seat. 3 hours in a TSA line allowed 20 minutes to get to that counter. I also needed to find a private space to give myself my insulin. I do not do that in public bathrooms or even my own bathroom..... but it never happened because I stood in Customs line and then Imigration line and yet again the third TSA line. I think TSA held up over 200 of us because they went to lunch. He were stopped still with absolutely no progress for over an hour."
Cons: "You and all the other airlines need to work together and improve TSA. The counter person at Hawaiian in Honolulu was unprofessional and capricious. She preferred to service a huge dog rather than myself, even though it was my turn . She also answered a male who cut in line rather than the person next in line. She did not know what was available and did not show any compassion for international travelers. We were treated as cattle."
Pros: "Great flight, crew and plane!"
Pros: "Not much. The crew members' smiles were nice. That's about it."
Cons: "So cold! I asked 4 times for the temperature to be adjusted. Each time the crew member said that the temp was adjusted, and it would be getting warmer. Let me be clear: IT NEVER GOT WARMER! Furthermore, Hawaiian Airlines had the nerve to charge econ seats $10 per blanket. Even for babies! And we even heard a toddler say, "Mom, it's sooooo cold!""
Pros: "Lived the staff on the plane"
Cons: "Did not like that with threw flighis home they would Not check our bags through"
Pros: "Had a wonderful flight"
Cons: "The flight and the crew members"
Pros: "Crew, flight on time, scenic safety video, meal included."
Cons: "Meal was just ok, but glad it was included for free. Only entertainment option was a $15 iPad. What happened to individual movie screens on the seat-backs & free movies?"
Cons: "Sat next to two men that should have purchased 2 seats for themselves due to how large they were. Basically I sat in a seat and shared it with a man that was in mine to and smelt disgusting. Not sure how no crew member allowed this to occur"
Cons: "would like complimentary TV channels and movies"
Pros: "It was all great!"
Cons: "Nothing at all."
Pros: "Reasonably comfortable for economy seats. Baggage came out in reasonable time."
Cons: "No choice in lunch. Bad news for vegetarians!"
Pros: "The spacious seats are wonderful. The cleanliness! The movie selections. The incredibly professional, courteous, kind flight attendants. Free meal! (it's a long flight) Being able to buy a half bottle of red wine. The humor of the gate attendant during and after we boarded was a treat. It was a fully booked flight but managed to avoid that pushy, hectic atmosphere while boarding and after. Very peaceful, easy flight along the lines of what Virgin and Jet Blue introduced a decade ago. The flight ended up feeling like part of the vacation. Will always choose Hawaiian in the future."
Cons: "Absolutely nothing."
Pros: "We had to walk up a flight of stairs to get on the plane. It was a bit challenging with my carry-on luggage with wheels, but we made it. The boarding area was chaotic, as the gate had room for only a few people. We got separated from my husband. My son had my husband's carry-on and the boarding agent said he had to check in my husband's luggage because my husband was not there to verity that it was his carry-on. Hawaiian Airlines is the only mainland bound airline that makes customers have their carry-on luggage go through agriculture. Why???"