Guest reviews
Overall rating
6.6
Good
Based on 2,856 reviews
Cleanliness
6.4
Comfort
6.4
Pickup/dropoff
5.7
Value for money
6.1
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
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long wait
car available
car was great
car smelled
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long line
great car
great price
great value
friendly staff
took about five minutes
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3.2
Pros: We were the only people in line, she had us wait for at least ten minutes while she did paperwork. Finally another gentleman came out and helped us. The car smelled so badly of cigarette smoke, if we weren't so tired from a long day of travel we would have returned the car. One day rental!!
review from
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8.8
Pros: There never seems to be a line at MCO for Payless. That's nice!
Cons: The agents aren't very friendly at the desk and don't really seem to care, but everything worked out fine.
review from
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10.0
Pros: Everything was perfect and affordable and easy.
Cons: Nothing. Pretty solid experience.
review from
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2.0
Never again !
Cons: The car rental was horrible! We didnt receive the car we booked and ended up with a very old van that had a remote key that did not work. We had to mannually lock the car every time we stopped somewhere. Spent money on a trashy car horrible never again!
review from
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2.0
Pros: NOTHING
Cons: They did not have a car for us. We waited two hours and then paid more than double for a car from a small rental company. Payless could not have cared less. They said it happens all the time they always over book. It was a terrible experience.
review from
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4.4
Worst car rental experience yet.
Pros: Car was fine, clean etc.
Cons: Arrival at airport: checked in to rent. They told me I didn't rent from the airport, I rented from a satellite location. Took a $65 taxi ride to this satellite location and guess what? They're closed. Took $35 Uber ride BACK to airport, where we were informed that it would be over $700 (TWICE the reservation amount) to get a car from the airport because I didn't rent from there. "So.. you're going to gouge me for renting here when the location I rented from isn't OPEN?" Yes. Thank god I have a really patient husband. After spending FOUR HOURS in this process, over $100 on rides around town with two grouchy children in tow, we were finally given the keys to our car at the rate we were given upfront. I swear, I don't know how these places stay in business. Renting a car is ALWAYS the worst part of my travel experience. Always. We've signed up for a business account with Hertz in the hopes that sticking with one place and having an account with them will relieve this stress. It is NOT worth saving $100 to lose FOUR HOURS of your vacation (and money to ride around town chasing a rental car!)
review from
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5.2
A Really Bad First Time Experience with Payless
Pros: The Chevy Tahoe was comfortable and easy to drive.
Cons: There was only one counter agent working when I went to pick up my vehicle. He was working with a customer and there was some sort of problem as I waited for almost an hour. Then, they didn't have the vehicle I reserved and I had to wait an additional 15 minutes until they found something for me. It appears they gave me an Avis or Budget vehicle. It did not have enough space for all our luggage and passengers so we had to rent another vehicle from one of their competitors. I did not receive a reduced rate for a lower class of vehicle nor was I given a refund.
review from
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4.8
Cons: I extended the rental agreement, but instead of charging me my daily rate on the contract, they tripled it and charged me that instead. I filed a complaint ticket yet management is unwilling to fix the problem. Basically they ripped me off.
review from
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3.6
Poorly trained staff can cause a cascade of problems
Pros: Nice car, clean. The agent at the return desk was accommodating, prepared and well trained and able to help with some of the problems caused by the initial agent at pick up.
Cons: Because there was an error at pickup, it caused a host of problems that ended up costing me $158 more than the price agreed upon with Kayak. Trying to rectify this problem has caused a whole new set of problems with customer service, who seem unconcerned by my problem.
review from
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8.4
Pros: I liked the fact that I was able to get my car at the airport
Cons: I guess I didn’t like I had to pay an additional amount when I found out I had rented my car from someplace away from the airport which was my mistake when I rented the car
review from
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5.2
Good price but poor service and cleaness
Pros: I like the easy way to access the system with options
Cons: The car was a mess about cleaning inside and outside
review from
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3.6
They will add a lot of extra charges.
Pros: Pick up was quick. The woman helping me was very pleasant and tried to help out, especially because I was having trouble hearing. The car itself was as expected.
Cons: I had booked online, so I already knew how much I was supposed to pay. Unfortunately, Payless then decided to add several charges that were not listed in my online agreement. This more than doubled my charges. Among them were charges for insurance, which I didn't need but the woman said that their policy says it is necessary. The thing with booking with Payless was I was expecting to pay less, but that just wasn't the case. Everything else went fine, just be prepared for the price to shoot up from what you are expecting to pay.
review from
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8.8
Pros: There never seems to be a line at MCO for Payless. That's nice!
Cons: The agents aren't very friendly at the desk and don't really seem to care, but everything worked out fine.
review from
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10.0
Pros: Everything was perfect and affordable and easy.
Cons: Nothing. Pretty solid experience.
review from
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3.2
Pros: We were the only people in line, she had us wait for at least ten minutes while she did paperwork. Finally another gentleman came out and helped us. The car smelled so badly of cigarette smoke, if we weren't so tired from a long day of travel we would have returned the car. One day rental!!
review from
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2.0
Never again !
Cons: The car rental was horrible! We didnt receive the car we booked and ended up with a very old van that had a remote key that did not work. We had to mannually lock the car every time we stopped somewhere. Spent money on a trashy car horrible never again!
review from
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2.0
Pros: NOTHING
Cons: They did not have a car for us. We waited two hours and then paid more than double for a car from a small rental company. Payless could not have cared less. They said it happens all the time they always over book. It was a terrible experience.
review from
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4.4
Worst car rental experience yet.
Pros: Car was fine, clean etc.
Cons: Arrival at airport: checked in to rent. They told me I didn't rent from the airport, I rented from a satellite location. Took a $65 taxi ride to this satellite location and guess what? They're closed. Took $35 Uber ride BACK to airport, where we were informed that it would be over $700 (TWICE the reservation amount) to get a car from the airport because I didn't rent from there. "So.. you're going to gouge me for renting here when the location I rented from isn't OPEN?" Yes. Thank god I have a really patient husband. After spending FOUR HOURS in this process, over $100 on rides around town with two grouchy children in tow, we were finally given the keys to our car at the rate we were given upfront. I swear, I don't know how these places stay in business. Renting a car is ALWAYS the worst part of my travel experience. Always. We've signed up for a business account with Hertz in the hopes that sticking with one place and having an account with them will relieve this stress. It is NOT worth saving $100 to lose FOUR HOURS of your vacation (and money to ride around town chasing a rental car!)
review from
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5.2
A Really Bad First Time Experience with Payless
Pros: The Chevy Tahoe was comfortable and easy to drive.
Cons: There was only one counter agent working when I went to pick up my vehicle. He was working with a customer and there was some sort of problem as I waited for almost an hour. Then, they didn't have the vehicle I reserved and I had to wait an additional 15 minutes until they found something for me. It appears they gave me an Avis or Budget vehicle. It did not have enough space for all our luggage and passengers so we had to rent another vehicle from one of their competitors. I did not receive a reduced rate for a lower class of vehicle nor was I given a refund.
review from
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4.8
Cons: I extended the rental agreement, but instead of charging me my daily rate on the contract, they tripled it and charged me that instead. I filed a complaint ticket yet management is unwilling to fix the problem. Basically they ripped me off.
review from
-
3.6
Poorly trained staff can cause a cascade of problems
Pros: Nice car, clean. The agent at the return desk was accommodating, prepared and well trained and able to help with some of the problems caused by the initial agent at pick up.
Cons: Because there was an error at pickup, it caused a host of problems that ended up costing me $158 more than the price agreed upon with Kayak. Trying to rectify this problem has caused a whole new set of problems with customer service, who seem unconcerned by my problem.
review from
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5.2
Good price but poor service and cleaness
Pros: I like the easy way to access the system with options
Cons: The car was a mess about cleaning inside and outside
review from
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3.6
They will add a lot of extra charges.
Pros: Pick up was quick. The woman helping me was very pleasant and tried to help out, especially because I was having trouble hearing. The car itself was as expected.
Cons: I had booked online, so I already knew how much I was supposed to pay. Unfortunately, Payless then decided to add several charges that were not listed in my online agreement. This more than doubled my charges. Among them were charges for insurance, which I didn't need but the woman said that their policy says it is necessary. The thing with booking with Payless was I was expecting to pay less, but that just wasn't the case. Everything else went fine, just be prepared for the price to shoot up from what you are expecting to pay.
review from
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Where can I find Payless hire cars in Orlando?
1 Jeff Fuqua Blvd, Term A & B, Payless car rentals
Address
1 Jeff Fuqua Blvd, Term A & BPhone
+1 407 856 5539Top tips for hiring a car from Payless in Orlando
- Economy car hires from Payless in Orlando are around 67% cheaper than other car types, on average
FAQs about hiring a car from Payless in Orlando
What is the most popular car hire from Payless in Orlando?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Payless in Orlando.
How many car hire locations does Payless have in Orlando?
Payless has 5 car hire locations in Orlando. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Orlando Airport (MCO)?
Yes
Does Payless offer shuttle or airport pick-up services from Orlando Airport (MCO)?
No (according to our data)
Does Payless have a car hire location at the airport: Orlando Sanford Intl Airport (SFB)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Orlando Sanford Intl Airport (SFB)?
No (according to our data)
