Book Hertz car hires in Orlando

Cons: I need a receipt...?

Pros: Pickup was terrible and car was not available. Had to go to different location and car was still not avail. Waited very long time and car was not clean or filled with gas. Drop off was easy.

Cons: Need more staff that has authority to provide good customer service service.

Cons: they cancelled my car and said they didn't have enough cars. even though I had a confirmed reservation. I was stuck in Orlando with no way to get a car

Pros: Nothing. Hertz was awful.

Cons: Everything. I prepaid for an SUV in Orlando. The location we were given to pick up did not exist. When calling Hertz reps to provide a correct address and assist, they told me the address I was given was correct. That was not true as the address given was a motel. Then the reps said they now had no car for me. We called numerous times as each time when I told rep it was unacceptable they put me on hold and eventually hung up on me. Horrible customer service. As it was a very busy time in Orlando no other car rental company had a car for us either. We made it work with cabs but it was pretty inconvenient to not have a car on vacation for a week. This was one of the worst representations of a company in all facets once we tried to get assistance. I would never use Hertz again.

Cons: bait and switch. Said no refunds for prepaid option and not other vehicles available, gave me a vehicle that would have cost 60% less if chosen at time of booking... I booked a convertible... gave me standard, and said had to pay convertible price!

Pros: Staff very friendly and excellent service but the car full of cockroaches and the smell of strong cigarettes

Cons: More clean the car

Pros: Hertz contacted us that they did not have a car the day before we arrived and we still have no received our refund.

Cons: As a company you should not allow booking a vehicle you do not have availability for. Horrible customer service will never use this site again.

Pros: They left us without a rental. Terrible experience!

Cons: Pretty much everything should have been better. Customer service and supervisor showed barely any concern.

Pros: Staff was rude

Cons: Using a different company, which we ended up doing. Stay far away from Hertz