Find reviews that mention:
2.0
Pros:I booked a compact car, but they gave me a cargo van and boxed me into the insurance. Cargo vans cannot be dropped off at the airport. I was told I could freely exchange it at an offsite hertz location. When I went to exchange the cargo van, I was hit with a bunch of exchange fees and they refused to get rid of the insurance I didn't want. Overall, this cost me 3 times estimate. I'll never be booking Hertz again. Next time they go bankrupt, I hope they get liquidated.Cons:I booked a compact car, but they gave me a cargo van and boxed me into the insurance. Cargo vans cannot be dropped off at the airport. I was told I could freely exchange it at an offsite hertz location. When I went to exchange the cargo van, I was hit with a bunch of exchange fees and they refused to get rid of the insurance I didn't want. Overall, this cost me 3 times estimate. I'll never be booking Hertz again. Next time they go bankrupt, I hope they get liquidated.Reviewed 7 Jul 2021
review from![kayak]()
2.0
Cons:I started at the airport Hertz as it was not clear where to go. Waited over an hour to be told to go somewhere else. That site did not have any cars, I ended up with a truck that was not clean, smelled like smoke. Not comfortable to drive as I am short and seat height did not adjust.Reviewed 22 Jun 2021
review from![kayak]()
10.0
Cons:Honest peopleReviewed 1 Jun 2021
review from![kayak]()
10.0
Pros:Easy accessCons:No thoroughly cleaned. Weekend premium was excessiveReviewed 24 May 2021
review from![kayak]()
2.0
Cons:That HERTZ location was closed for a weekend at the Pickup date and time.Reviewed 16 May 2021
review from![kayak]()
2.0
Pros:Staff couldn’t understand EnglishCons:Rehire qualified peopleReviewed 11 May 2021
review from![cheapflights]()
2.0
Pros:Hector from the airport who helped us resolve our problem.Cons:The hertz where I was sent to pick up my car was closed. I paid $60 in Uber rides and had multiple people tell me they weren’t going to help me because they weren’t responsible for the issue. The issue they speak of is their own store was closed !Reviewed 11 May 2021
review from![kayak]()
2.0
Pros:The advertisement to get me to order the vehicle.Cons:The vehicle was a complete piece of garbage. It was the most run down vehicle I have ever seen. It left a very bad taste in my mouth. Worst encounter ever! cop247@aol.comReviewed 10 May 2021
review from![kayak]()
2.0
Pros:We received a Toyota Highlander! Love Highlanders.Cons:It nearly took us as long to get our car as it did to fly from Wisconsin to Orlando. They should have a separate line for people who reserved online and those who didn’t. Terrible service at the counter. Car was filthy on inside. The windows were streaky, door panels were visibly dirty, and carpet was clearly not vacuumed. Even found a small toy in the back cup holder. Unacceptable given we’re still dealing with the pandemic.Reviewed 9 May 2021
review from![kayak]()
10.0
Pros:Value was unbeatableCons:Radio would reset on occasionReviewed 27 Apr 2021
review from![kayak]()
2.0
Pros:nothingCons:they could have provided a vehicle or refundReviewed 26 Apr 2021
review from![kayak]()
2.0
Pros:NothingCons:Everything. This was the classic bait and switch! No signage letting you know to pickup at terminal A only. Car was not cleaned at all. Goldfish fish crackers, dirt and crumbs, hand prints all over the inside which tells me it was never disinfected!!!! The suspension was shot, breaks are noisy, parking assist needs servicing affording the the dash. I will never ever ever ever ever ever rent for this company. They are in bankruptcy so they don’t care at all. They have nothing to loose by screwing people overReviewed 25 Apr 2021
review from![kayak]()