Cons: I paid to upgrade the vehicle and it wasn’t as described.
Pros: From 100 some dollars to 480 some dollars....40.00 a day for insurance..plus extra charges. Wait was one hour to be processed....No paperwork exchanged ..everything on a small display that is too high to see.... Dubious car check prior to departure with a self guided scratch around the car evaluation to be marked on a duplicate sheet of paper that does not duplicate unless you press extra hard.... Checking in felt like being in a time share sales room where employees are trying to increase "the sale" to a maximum. There was a 100 dollar or so mistake in the final price which form 107 with kayak ended being at first over 570 ...and after my complaint ended up being 480 something. Kayak should read complaints sent to the BBB and realize that this company is not a member for a reason or two.
Pros: I had my own insurance but the attendant forced me to buy their insurance Had to wait for more than an hour The rental car problems 1 driver seat loose 2 worn out tire out of alignment 3 ac not fool changed
Cons: All the above mentioned items
Pros: Terrible service.....40 minutes to pick up at the airport.....lied.....didn't have the car reserved.....downgraded the car size.....don't ever use this company.....they are bait and switch.
Cons: Pickup could have been a little faster. We spent about 45 minutes at the rental place before we drove off.
Pros: I had a flat tire and tried to call in the middle of a Monday, no one picked up. I left a message and no one ever returned my calls. I called 8-10 times over a 3 hour span and all went to voicemail. How can you do this to a customer who required urgent assistance. Moreover, they kept my deposit and charged me to replace the tire.
Pros: With a reservation time confirmed we waited nearly 3 hours for a car. Take a number and wait to be called. Nearly 3 hours till our number. I would have gone back to the airport and rented with someone else. The facility was hot and dirty and the staff was not concerned with the wait.
Cons: the entire check in expertise was brutal. My time is precious as is anybody. My patience was tested with a staff that didn't seem to care. They had 5 working computers at the front desks. There were either 2 or 3 staff members working on and off the entire time.
Cons: All , its a waste of time and money!!
Cons: Quick and easy check in and drop off Will use again
Cons: The wait time was over an hour to pick up the car.
Pros: The kayak car rental stated unlimited mileage. Paid money to get a ride to the rental place to find out that it was not unlimited mileage after waiting for an hour. Then had to waste more time and money buying a ride back home. Ended up not being able to make it out of town like I was supposed to. Overall costed me a ton of money and never got a rental car.
Cons: Don't bait and switch. Don't state unlimited mileage and then put somewhere in some fine print that it may not be unlimited mileage. Don't use tactics that are tricky. I will never use kayak again. Funny thing is, we were planning a family vacation, about 20 of us. I recommended kayak to everybody because I thought the website was organized well. We will be looking for flights, hotels, and rental cars. Since this happened, I have told my whole family to stay far away from kayak. No one will be using this site. It's not nice to falsely advertise something and potentially ruin somebody's nice vacation.
Pros: They were significantly understaffed. It took almost two hours from the time I arrived to get the car. The car was dirty and in poor condition. Also, if you are an in-state renter, lots of additional rules and fees apply so beware. Felt very shady and was glad to be done with it. I won’t go back.
Cons: Where should I start? The office needs to be adequately staffed. The cars should be clean and in good repair. They should be clear about charges upfront or, better yet, make policies consistent with other major rental companies. The office was filthy.
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Where can I find Ace hire cars in Orlando?
Address7652 Narcoossee Rd. STE. B
|Monday||06:00 - 23:30|
|Tuesday||06:00 - 23:30|
|Wednesday||06:00 - 23:30|
|Thursday||06:00 - 23:30|
|Friday||06:00 - 23:30|
|Saturday||06:00 - 23:30|
|Sunday||06:00 - 23:30|
Phone+1 888 627 8227
Top tips for renting a car from Ace in Orlando
- Economy car hires from Ace in Orlando are around 64% cheaper than other car types, on average