Hide fees, I was over charged, they charged me for 8 passengers van, at the moment of the pick up they didn’t have any available, anyway I was charged the full amount, also they add coverage that I did not request to the van, I called during the trip to notify about the coverage that I didn’t add and tolls “they said was fixed”, at the moment of the return, looks like they didn’t fix anything and are charging me the full amount of money, they are saying nothing can be done, very disappointed.
Initial impression was not good. Signage posted on rental counter that stated a $450 cleaning charge for many normal situations. Signs said, NO SAND, NO PETS, etc… I get the no smoking, but it’s Florida. There’s sand. Then when we went to the assigned vehicle (luxury car) it was super dirty with hair and gunk all over the inside as well as a broken windshield. Of course no damage was noted on the paperwork. Super friendly and helpful employees. Zero complaints there, just a failure on the cleanliness and condition. Not terrible. They got us a different car quickly.
Had no issues at all, the lady was very helpful and polite.
Long Line at 11:30 pm when plane landed. One employee to take care of 12+ customers. Switched lines and rented with Avis. Will Never book with budget again
A friendly and more courteous Budget rep at the airport in Gainesville fl
Convertible car was booked, but it was not given as they were under recalls as per front desk executive. Instead 4 door car sedan was given to us.
