Cons: They charged me for Sun Pass when I declined it. $80 for nothing.
Cons: Very long wait for shuttle and for check in. Especially since we set everything up online. We expected at least a speedy process once at the fox location. Very confusing signage at airport for shuttle spot.
Pros: Antonio in the front desk was extremely helpful, along with the lady in pickup, she was very kind.
Cons: A better explanation of the insurance.
Pros: Staff at pick up did accommodate our specific vehicle request, but not very friendly
Cons: Customer service rep on the phone was VERY RUDE when helping us inquire about extending our rental because our Uncle had fallen during our visit to Florida and subsequently passed away requiring a vehicle for longer duration. The car speaker phone kept cutting out so I switched from hands fee to the phone and gave it to my wife to handle. I the customer service rep REFUSED to speak with her. When she asked for a manager, the rep told her bye and hung up on her. We did not call back as we had already been on hold for over 30 minutes, perhaps 40 just to speak with the rep. Will likely never rent from Fox again.
Cons: Shuttle process was very disorganized. There was quite a bit of damage to the vehicle and the staff did not even seem to want to walk around to look at the damage that I had noted which makes me nervous that I’m going to get blamed for it
Pros: Staff and drop-off were fine
Cons: They overcharged me. $111.37 prepaid on 2/25/21 and then they charged my card another $114.15 on 4/27/21
Cons: We had a reservation and when I made the reservation I stated that pick up was at 12:30 am. We paid for an Uber to take us to the rental station because there were no shuttle buses and when we go there you were closed! I will never rent from FOX again!!!!
Cons: 1.There was insufficient staff to handle the number of people who were in to rent cars (large bus loads from the airport). 2. The majority of the staff members were not wearing face masks properly. 3. The first car they gave us wouldn't start. 4. The second car cruise control went out 1/2 way through our trip.
Cons: I will be renting elsewhere in the future
Pros: Drop of was easy
Cons: They charged me for fuel even I didn't request it. Communication regarding airport pickup could be better
Cons: Clean the cars inside. Need to refill fluids or make sure is enough. My car was so dirty, stains everywhere.
Cons: I rented a car for 7 days! Our plane was 3 hours late due to lack of fuel. The car rental was given away! How is this possible? Very terrible to find out when your traveling alone with 2 kids. They are off site so I was stuck paying an additional $355. Terrible experience
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Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Fox in Orlando.
Fox has 1 car hire location in Orlando. Take a look at our Fox hire location map to find the best car hires near you.
No (according to our data)
No (according to our data)