Book Thrifty car hires in Orlando

Pros: The staff was nice, but were clearly forced to defend ridiculous company policies.

Cons: This rental service is a scam. You put in your Terms and Agreements that all rentals are final, no cancellations, transfers, or flexibility of any kind. You neglect to put this on the page where the user agrees to the rental, given that the Terms and Agreements are an external link, and know very well that most people do not read them, given that most people sign hundreds of such agreements per year and they almost always are comprised of inconsequential legal agreements. This company maintains this policy even in a pandemic when travel plans are likely to change and people are in tighter financial situations. Yall know you make a killing off of rentals that are never used because of this and likely receive tons of complaints about it, so I have no problem calling this a scam and assuring I won't be using this company again.

Cons: I made a cancelation for the car because of the corona virus I couldn´t travel because I live on Aruba. I didn´t get any response. I´m sure I will never use Kayak.

Cons: Given us the vehicle we reserved and not something totally out there. They could not rectify the problem and we ended up paying more than we were supposed to when it was their contract failure

Cons: With everything going on with Covid 19 and being from NY we were not able to take our trip to Florida. Due to the policies I was not able to get a refund even though this was something that was completely out of my hands.

Pros: Location of pickup and drop off was great, but all rental car companies were in the same convenient location in Orlando.

Cons: They talked me into paying for a toll pass, claiming I would go through a lot of tolls during my trip. They also said that tolls do not take cash. The charge was $50+, while the tolls I went through totaled less than $12 and they all took cash. When I told them about this discrepancy when I returned my car, they blamed me and told me that there is no way for them to know how many tolls I might go through. If that is the case, they should not have talked me into the toll pass in the first place.

Pros: Double charged on pickup. No confirmation received by email. Unexplained charge of $96.67on my credit card. Misinformation obtained regarding my booking.

Cons: Long wait time for customer service then disconnected.