Book Thrifty car hires in Orlando

Pros: They cancelled my reservation 15 minutes prior to pick up time stating they had overbooked.

Cons: Not to rent cars they don’t have!

Pros: Drop off was very easy. Picking up the car was a NIGHTMARE. I've never waited in a line so long in my life. 2 hours just to pick up a car we already reserved. A mess.

Cons: The pick up process was ridiculous. We waited for 2 hours to get the car that we reserved. And then they say that they've run out of cars. So people don't get the cars they reserved or maybe no car at all. There was also many hidden fees that they charged my card after the fact. Hundreds of dollars of hidden fees ("damage waiver" etc.)

Cons: Had to wait 5 hours until 2 am to get car. About 100 other customers also had to wait. According to police that showed up to keep peace this happens every weekend. Will never rent thrifty or dollar again.

Cons: 2 hour wait to pick up car

Pros: Waited almost 3 hours to get the car, didn’t get the car I was promised, staff was courteous, I was also given a smaller car than I paid for

Cons: I understand the line was long and they work through everything as quickly as they could, if they’ve given me the correct car I would’ve been much happier. It was too small for my trip considering the number of people in luggage I had

Pros: The line to check-in for the car was more than 2 hours long. I decided to rent from Alamo rather than wait. I will never rent from Thrifty again and have eliminated them as an option for our company.

Cons: Do not oversell cars and staff according to demand.

Pros: Nothing

Cons: Increase their hours of operation. When we got to the pickup site which was 32 minutes from the airport they were closed and didn’t open until Monday at 9:00am. Our flight on Saturday was delayed at takeoff which made us late getting to the rental site. This definitely was a learning experience for me. I will always make sure the pickup site is at the airport.

Pros: Drop off was quick and easy. It was great to add the Wifi hotspot/ GPS.

Cons: It took us a two-hour wait in line to pick up our vehicle. Not something you are prepared for after a 6-hour flight.

Pros: Drop off was easy, but they charged us in addition to what we were charged by Kayak. I will never rent another car from Kayak again. Not upfront with fees and it's not inclusive. Also, Thrifty lines at the airport were 1.5 - 2 hours long.

Cons: All rental fees should be included in the total price that you pay on Kayak, not have some additional fees $100 worth after you turn the car in. Ridiculously long lines to pick up the car. 1.5 - 2 hours wait time is not acceptable.

Cons: I had to wait 2 hours in line to pickup my reserved car. In a pandemic. With hundreds of other people.

Pros: Drop off was easy

Cons: I waited an HOUR to get my car and there were only 2 people in front of me in line.