False advertising and hidden fees!
Cons: The company advertises unlimited mileage, however the rentals have major mileage restrictions. Rentals can only be driven locally and the rate is $.99/mile after 200 miles.
Pros: They were very friendly and helpful.
The car from hell
Cons: Going some where else
Pros: Very good customer service!
Cons: It was off site of the rest of the car rental companies
Over-priced and dishonest
Cons: Pacific charged me twice as much as they estimated on Kayak. If that had been the extent of it, I may have left it alone. The day after I returned my car, however, the manager called to tell me that there is a "new scratch" on the front bumper. The car they rented to me was already scratched up, so I assumed he had gotten something confused and I could simply send the pictures I had snapped of the car before driving away from the lot. He sent me pictures of a car I'm not convinced is the car I rented, with a big scratch in the bumper, and asked that I have my lawyer call him. I have never felt so mistreated by a company. I'm certain that I had nothing to do with a scratch in the car I rented, and after consulting Yelp I noticed that Pacific has pulled this same stunt with at least one other customer. Do yourself a favor and stay far away.
Pros: Not busy. Car was there, ready to go.
Cons: Car was old and had a lot of miles. It sounded as if it needed a tune up. Car had lots of scratches and dings. Didn't like that I had to catch a bus from the airport, a rental car center, then take another van to their rental place- added another layer of traveling around and loading/ unloading.
Cons: Firstly they charged me additional $30 to add another driver. In addition the car sucked. They said ford fusion or similar so I wanted to rent Fusion but there is no choice. They did not even have the Fusion. Every car is too old.
Pros: Fast, convenient, not long and drawn out with pressure sales to purchase all the extras like gas, insurance, etc
Cons: Not located at the main car rental terminal but they came there right away to pick me up.
Basic and budget
Pros: No line at checkout or check in.
Cons: Very basic vehicles past the end of their life as rental cars. The checkout sheet was a farce: Marked up everywhere, and I would have had a hard time finding an unused place to put a dent in the car.
Cons: When we got to the place we were being helped by a woman and she was going through all the information and everything was fine. then about 2 min in another man comes out and says "this is only for local, this is only for local." we were like ok and kept going. then the man starts to talk over the lady that is helping us and eventually kicks the lady off of the computer and takes over. The man ask if all I have is a debit card and I tell him yes. He then says there is a $600 deposit. Let me say that again a 2-day rental at $38 and he wanted a $600 deposit. Now my mom who was with me used to work at Hertz car rental down the street and knows the industry. I am in school studying to be a lawyer. I asked the man to show me ANYWHERE ON MY CONFIRMATION EMAIL OR ANY LINK WHERE THERE IS A $600 DEPOSIT. He could not show me anything anywhere. I hold his company Pacific and your company as well responsible for doing business with a company of this sorts. I hope that my treatment was not because of my skin color, but I still do not know why this man had to insert himself into my transaction in the first place, and he could not show me anything in writing in regards to a $600 deposit.
Friendly service, good price, but old cars
Pros: I liked the friendly service. Super nice folks and the price was good.
Cons: It wasn't real convenient. I had to go to the car rental facility and then wait for another shuttle to pick me up to go to Pacific. The cars are older and the one I drove sounded like it had transmission problems. The engine light went on half-way through the week. They told me that I could either keep driving it or bring it back and trade vehicles.Luckily the car didn't break down before I brought it back.
Good enough for the price
Pros: The price was good and the service at the rental agency was very good.
Cons: The car was older, the tires were bald, and there was a faint tapping noise that increased with speed. The process to get to the actual agency wasn't very clear and so I had to call in 3 times. Laying out the pick up process (take the rental car bus to the rental car center, walk to the offsite shuttle pick up, then call the company to get you) on the website would help.
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Pacific in San Diego.
Pacific has 1 car hire location in San Diego. Take a look at our Pacific hire location map to find the best car hires near you.
No (according to our data)