Pros: Alamo was great. But it was my second choice, after my first choice -- some no name rental agency called Mex, selected initially via Kayak, which routed me through Rentcars.com -- was a friggin disaster. I landed at 6 pm, the time of my reservation, only to discover that the rental office was already closed. There was no one to help me, no number to call, no customer service from anyone in that chain, including Kayak.
It was a friday evening at 6. I tried 4 other rental agencies; they were either out of cars or were asking insane amounts of $$ for them. I had to get a ride from the airport, and come back the next morning to rent from Alamo. (Which was great.)
Cons: Alamo was great. Avoid Mex Rent a Car and Rentcars.com at all costs. No one picks up the phone at Mex and you can't leave a voicemail. The number for Rentcars doesn't work, and the email responses are all in Portuguese. I'm not kidding. Why Kayak continues to use these vendors is a mystery to me. Makes me reconsider my choice in travel apps.
Pros: Staff was helpful in securing a gas discount for me when the car I reserved wasn’t available.
Cons: Don’t oversell cars! If I book a pickup, giving me a dodge caravan minivan because you oversold pickup trucks isn’t providing excellent service.
Pros: Drop off was great
Cons: Have the selected class or better available. I don’t consider an infinity to be the same class as an Escalade
Pros: Loves the car ... wish I could of kept it
Cons: nothing honestly
Pros: The Enterprise staff was very helpful since there was no one in the Alamo booth at that hour to pick up the vehicle. I was upgraded to Premium Premium due to no Suburban available to pick up. I enjoyed driving the Cadillac Esclade.
Cons: The car battery kept dying so we kept having to get it jumped by folks driving by. This was a massive inconvenience
Pros: Easy in and out service
Cons: roomer comfort in the vehicle
Cons: The wait time to complete the checkout is a bit long. We waited for 4 people in front of us, about 30 minutes.
Pros: Very hands free pickup, Car was clean and ready to go!
Cons: The vehicle was left in performance mode and was burning fuel when we didn't need to be doing that. Almost left us stranded.
Pros: Helpful staff and friendly with a quick pick-up and drop-off.
Pros: Quick and easy on a Sunday without reservation
Cons: I was charged full price for 24 hours instead of being offered a discount for 4 hours
Cons: Would not rent as one way even though it was preplanned that way. Will not do business with them again after leaving my wife stranded 2300 miles from home.
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Alamo in San Diego.
Alamo has 1 car hire location in San Diego. Take a look at our Alamo hire location map to find the best car hires near you.