San Diego Car Hire

Once and never again

Pros: Basically nothing

Cons: Car I had contracted for was not available, offered me a minivan instead, not interested, was traveling by myself and wanted fuel economy. Agent said that I could return the next day to swap out for something more appropriate, but, due to my schedule, it would have taken me a whole day's drive to come back for the swamp...As an alternative, I asked if I could swap cars in Phoenix, which would have fit my itinerary better, was told there would be an upcharge for such. Else wanted to upcharge me for a more desirable model, I declined. Stood my ground, eventually, an economy type car was returned and assigned to me. It was noisy, lacked cruise control, a/c was very weak, as in "no fun to drive". To make up for the inconvenience, I was told I would be given a discount from my original intermediate type car reservation, however, that did not happen, they just hit my credit card with the full charge for the larger vehicle I never go to drive. When returning the car, their station was closed, with zero indication as to when they would open in the a.m. like was posted on their competitor's return stations. When I tried to return the car to their Phoenix location, I was told it was impossible to drop the car off there even though their San Diego agent had told me I could do so if willing to pay a penalty for doing so - basically one of their agents lied, no idea which one. All in all a lousy experience, since I now have to file a complaint to get them to correct the charge to my credit card account.

Don’t trust E-Z ot Advantage, they overbook and cancel on you

Cons: They cancelled my reservation without informing me or expedia and had no explanation whatsoever except that they didnt have any more cars. Will never use them again no matter how cheap

Cons: Car was not cleaned out when I received it. There was trash under the seats, some wrappers in the trunk and side doors. It was evening when I picked up so I didn't notice until the next morning. The car smelled faintly of stale food, so they clearly did a poor job cleaning overall. The customer service was rude and impatient. At least the pick-up and drop off had reasonable efficiency.

Pros: The person helping me was nice and reasonably efficient. Because there was only one person at the counter, it took far too long to get the car.

Cons: I did not like the wait. I also got a car that was pretty beat up, although I was told it was an upgrade.

Pros: Easy to find

Cons: Person in front processing my rental pushing to sell insurance, gas, upgrades, etc. Quit annoying.

Beware of sales people.

Pros: Car was fine.

Cons: The salesmen told us he would upgrade us and discount the car to a total day rate of 25. He said all he had was a minivan or the convertible. Worded it to seem as if it was going to be a sweet deal. $25 for a convertible, who wouldn’t do it? What he didn’t inform me of was that this was in addition to what I currently had booked. He said all he had was a convertible or a minivan so would upgrade is for the half rate. Sure I should’ve caught this before I left but we just landed and we’re ready to go home.