Recent reviews
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2.0
Cons: They sad I don’t have any car and they did not give to us the car
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2.0
Not an Airport Location....it is by the Mexico Border
Cons: Took rental bus shuttle...waited at off airport location rental area. Called ACE and they told me they did not have transportation, get an UBER... I had to rent elsewhere
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6.0
Cons: Barely any signs that say ACE rent a car. Key actually said Mex Car which was the main rental counter. Didn't seem to have a clean car available.
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6.8
No Uber refund as promised
Pros: Car was clean. People were friendly.
Cons: I was told twice on the phone that my Uber to/from the airport would be refunded up to $10 each way. But when I got there I as told only rentals made before (I think it was) April 1st would be refunded. Classic bait and switch.
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4.0
Cons: NO UNLIMITED MILES .I DID NOT KNOW TILL I READ THE SMALL PRINTING .SO I DID NOT RENT FROM THER, I WENT TO ENTERPRISE AND CUSTOMER SERVICE IS POOR TOO NO CUSTOMER RESTROOMS. I ASK THE CLERK IF I CAN USED IT AND HE SAID NOOOOO...
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4.4
Horrible customer service.
Pros: The car was clean and one of the employees was professional.
Cons: The woman manager/owner was rude. When I booked the car they never said I would have to go find the rental location not that it wasn’t located at the car rental depot like all the other rental companies. I had to Unber to the location and walk up and down the street to find them bc they didn’t have signs. When I got there the staff was rude. When I expressed my frustration the women owner said “ she’s never had anyone else complain” not did she offer any apologies. When I talked to the return guy he said the company is going under and that’s why there not at the rental depot and the my lost there contract. He said the owner is rude and intentionally tells her employees to not pick up people or ignore calls. I was very disappointed and will never rent from ACE.
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6.0
Watch out for that $300 hold.
Pros: The experience was easy. The car was nice and clean.
Cons: However, No one explained to me that there would be a $300 hold on my account. That was not doable for me on this particular trip. Someone should have clarified early on.
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2.0
they could not find my reservation
Cons: I had to go with National car rental and pick up a car that was much more expensive at the rental center. Would not use the service again.
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2.0
I need a full refund
Cons: When I got to ACE counter they told me that they didn't have cars available. And no other company was able to rent me a car. I had to take a taxi and spend more than $50.00 Kayak charged me a fee, so Im hoping you are going to at least refund such fee.
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6.0
Older car, two shuttles to get it.
Cons: Two shuttles rides are needed to get your car. One to the main rental terminal then one to their offsite location.
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2.0
We didn't receive the rental!!!
Cons: Our original flight was delayed more than two hours due to inclement weather. And once we went to procure our rental the rude associate offered another company at double the price! We said no. He stated nothing was available for rental today, even though we found multiple vehicles available to rent through the Kayak app. We left and went with a different brand overall. I'm in sales as well but don't mess with people in a tight spot too especially when my wife is pregnant. This was a poor way of doing people not knowing any better. We're not idiots or suckers to fall for this hoax. But thanks for the offer.
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2.0
Cacelled
Cons: We were taken to the wrong Ace by airport shuttle and left with the choice of taking Lyft to the other Ace, paying twice as much, or canceling. We cancelled,
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2.0
Cons: They sad I don’t have any car and they did not give to us the car
review from
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2.0
Not an Airport Location....it is by the Mexico Border
Cons: Took rental bus shuttle...waited at off airport location rental area. Called ACE and they told me they did not have transportation, get an UBER... I had to rent elsewhere
review from
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6.0
Cons: Barely any signs that say ACE rent a car. Key actually said Mex Car which was the main rental counter. Didn't seem to have a clean car available.
review from
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4.0
Cons: NO UNLIMITED MILES .I DID NOT KNOW TILL I READ THE SMALL PRINTING .SO I DID NOT RENT FROM THER, I WENT TO ENTERPRISE AND CUSTOMER SERVICE IS POOR TOO NO CUSTOMER RESTROOMS. I ASK THE CLERK IF I CAN USED IT AND HE SAID NOOOOO...
review from
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4.4
Horrible customer service.
Pros: The car was clean and one of the employees was professional.
Cons: The woman manager/owner was rude. When I booked the car they never said I would have to go find the rental location not that it wasn’t located at the car rental depot like all the other rental companies. I had to Unber to the location and walk up and down the street to find them bc they didn’t have signs. When I got there the staff was rude. When I expressed my frustration the women owner said “ she’s never had anyone else complain” not did she offer any apologies. When I talked to the return guy he said the company is going under and that’s why there not at the rental depot and the my lost there contract. He said the owner is rude and intentionally tells her employees to not pick up people or ignore calls. I was very disappointed and will never rent from ACE.
review from
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6.0
Watch out for that $300 hold.
Pros: The experience was easy. The car was nice and clean.
Cons: However, No one explained to me that there would be a $300 hold on my account. That was not doable for me on this particular trip. Someone should have clarified early on.
review from
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2.0
they could not find my reservation
Cons: I had to go with National car rental and pick up a car that was much more expensive at the rental center. Would not use the service again.
review from
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2.0
I need a full refund
Cons: When I got to ACE counter they told me that they didn't have cars available. And no other company was able to rent me a car. I had to take a taxi and spend more than $50.00 Kayak charged me a fee, so Im hoping you are going to at least refund such fee.
review from
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6.0
Older car, two shuttles to get it.
Cons: Two shuttles rides are needed to get your car. One to the main rental terminal then one to their offsite location.
review from
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2.0
We didn't receive the rental!!!
Cons: Our original flight was delayed more than two hours due to inclement weather. And once we went to procure our rental the rude associate offered another company at double the price! We said no. He stated nothing was available for rental today, even though we found multiple vehicles available to rent through the Kayak app. We left and went with a different brand overall. I'm in sales as well but don't mess with people in a tight spot too especially when my wife is pregnant. This was a poor way of doing people not knowing any better. We're not idiots or suckers to fall for this hoax. But thanks for the offer.
review from
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2.0
Cacelled
Cons: We were taken to the wrong Ace by airport shuttle and left with the choice of taking Lyft to the other Ace, paying twice as much, or canceling. We cancelled,
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