San Diego Car Hire

Cons: I called Payless before I booked to see if they charged for a spousal driver and they said not for this location. When we got there they charged for a spousal driver. We ended up getting the collision insurance as it included the spousal driver and the insurance so I was lied to by someone.

Cons: They were miss leading in the fact that they don't disclose in the advertisement that their vehicles were not allowed out of the local area.

Cons: Attention of the staff and taking time to explain every detail

Cons: The car had quite a bit of damaging scratches and the interior counsel was not wiped down. So not super clean but ok.

Cons: While driving on the freeway something became noticeably wrong with the tires. We got off the freeway, noticed the tire pressure alert light on. Nothing looked visibly wrong, but it had been a fairly scary experience just moments before so we didn't dare take it back on the freeway. I called the San Diego office and left multiple messages and could never get a hold of a real person. I even called like I was trying to make a reservation but still no real people answered. I then called the after hours emergency assistance number although it wasn't after hours. I was finally able to get a hold of a representative that manages multiple rental car agencies. He offered to open an email ticket. My response from the company HOURS later was to call the office and the road side assistance number. Magically - the next day - I had a voicemail from them I had just missed and a follow up email saying they tried to call me two times (not true) and that's why they are now attempting to get a hold of me via email. (which I started the email thread). Luckily we took matters into our own hand. We stopped at a local tire shop so we could continue to enjoy our vacation. EVERY TIRE was out of range for pressure 3/4 being OVER inflated and one under. That leads me to believe they don't check their tires well, or hire people who know how to. Incredibly frustrating experience. I'm just glad nothing was terribly wrong or I would have been out two days of a rental car. It would have been better to pay $30 for a week for a company that answers the phone.

Cons: We were under the impression that we would be renting a Toyota Corolla. Upon arrival, I said we were suppose to rent a Toyota and the woman said or a similar vehicle. She offered us a Versa. Versa does not usually offer a center console so I said I would prefer something else. How about an upgrade to a Hyundai Sonata. I said ok. That quickly changed to a Volkswagen Jetta. Being somewhat tired from a long flight, we agreed. When we went to get the car, it had been double booked. The attendant said he would get us another car. The 2014 Jetta was brought to us. The inspection by the attendant was in seconds. When we left payless we noticed two dings on windshield. Upon conclusion of our vacation we brought the car back and notified the attendant of the following problems. Power Steering seemed to not functioning well and we pointed out the windshield problems. The attendant summoned another attendant. We stated that is how we received the car. The second attendant said we did not have to worry for I had purchased the additional insurance. I then stated the car was damaged from when we took it. It is doubtful that I will ever rent from them again. Secondly I would suggest if You do rent from them go over the car with a fine tooth comb.

Cons: Old cars and each one had dents, scratches, scrapped paint, no remote entry; unfriendly staff and each person quoted different prices for an upgrade; didn't give what was promised during booking; very limited choice to pick from; very disappointed.

Cons: Our bill ended up being $400 more than was quoted online... which was even more than Hertz was going to be! When we were given our rental car it was in poor condition - missing the passenger door side mirror cover! The rental company arranged for an exchange the next day at 8am, but never contacted me, so i had to call only to receive attitude and questioning. Then the exchange vehicle arrived and the man was rude to me. Not happy with this experience and will never use this rental car company EVER again.

Cons: When I tried to change my drop-off location (same day & time - from a medium sized town to a big city 1 hour away) I was told it would cost an additional $900. WHAT? Even if they needed another car at my original drop-off location (doubtful) there is no WAY it would cost them close to $900 to get another car to that location. I returned the car early and rented another car (from another company) for the next day for only $70. There is absolutely NO justification for that fee.

Cons: the hidden fees

Cons: Very long ride in shuttle to rental office. Factor an extra 20 minds in if you're dropping off a car in San Diego. Staff at San Diego was a little 'millennial-cocky' and blase (that's with an accent on the 'e'. :) Told me that "I was not being helpful" (!!) Had to reel myself in a little, but the kid's attitude was unprofessional. Ultimately reasoned with the lad and got things sorted. Sirius XM radio was great - however it took 4 phone calls to finally get the signal sent so that it would work. First guy said, "I sent the signal, you're good to go" - Nothing - had to call back, and next person said it was impossible for some reason. Next person, same thing. Next person said, "I'm sending the signal. You're good to go". That time it finally worked. Staff in Gainesville was very helpful.

Cons: Functions within the Volkswagen bug were sometimes difficult to use, such as opening the back/trunk, determining light switches, and adjusting the seats.

Cons: Not much. Hertz is a pretty good company to do business with.

Cons: Waited in 2 lines & waited an hour to get the car rented. The drop off ppl at LAX couldn't have cared less about my experience & getting out of your prison like lit at LAX is next to near impossible for picks that aren't a Hertz shuttle. Why pay up for shitty service & time waste?

Cons: Hertz added an upgrade fee since they didn't have the vehicle that we had reserved.

Cons: That could not extend the rental by one hour without incurring hefty charges and when my wife called to request this (she was listed as a named driver) she was not allowed to discuss the account details, very poor.

Cons: Fuel was not a full tak- but expected to pay to refuel a full tank. Dollar offered a credit, after calling upon our return.

Cons: Have noticed on a few occasions Dollar will give me an "estimated price" and then upon turning in the car they jack up the final price. My last rental estimate was $44.00 and then they added and scammed me another $20.00 when I turned it in. Not tranparent, misleading, I don't need their false prices.

Cons: We reserved a particular vehicle, but when we arrived we were given a choice of other (lower grade) options

Cons: Car was not comfortable considering its category. The gas also was much less than full, but already the automatic function of the pump was already activated. At pick up, we had to wait for about 20 mins, and we had to get the first available car - lack of choice. I would have chosen a different car given that when I sat in the car, I already felt that it was uncomfortable.

Cons: Long lines, wait , not enough cars(not any needed to wait 35 min for paperwork and another 15 to have car delivered)

Cons: the amount of the surcharge for different pick up/drop off

Cons: While waiting in a long line, the Dollar Agent was pushing hard for upgrades, insurance, and pre-paid gas. Even went so far as to laugh at the customers for not being "smart enough" to buy the pre-paid gas. Additionally, every time I tried to use Dollar rewards to pay for my rental I was informed the system was down or that location was privately owned. Bad experience with Dollar every time.

Cons: Even though I explicitly stated that I didn't want any additional insurances (LDW/RSA), yet magically these appeared on the contract. I was super jetlagged that day, and I didn't quite take notice of what I was actually signing there. I was already back at home, filling out my travel expense statement, when I finally realized that I had actually been ripped off by ~ $200. Seems to be a general phenomenon with all those rental car companies: They either want to sell you a vehicle more expensive than the one you originally reserved - because the latter is supposedly not available at the moment - (So why the heck am I making a reservation anyway??) Or they try to sell you something that you explicitly refused by putting it on the contract whatsoever. In any case, here's my advice: READ YOUR CONTRACT CAREFULLY BEFORE SIGNING!!!

Cons: The car was very old and required maintenance.

Cons: they charged me for things I did not request, they also charged me for an upsell I did not ask for and when I called customer service to ask if I could extend my rental they said they would have to charge me $40 extra. Worst customer service I have ever had.

Cons: The attitudes of the staff at the desk seemed somewhat rude when we picked up the car on the first day. Mainly just their tone of voice seemed kind of harsh, not very welcoming or cordial.

Cons: The cars seats were a bit dirty, but no problem really

Cons: I could visibly see the wear and tear on the vehicles.

Cons: Arrived at 10:30 PM only to find that they did not have the car I had reserved. Only had a full size car which was a significance downgrade. They suggested I take a full-size and come back the following day to get my car. This would have been a two hour return trip. Completely unacceptable. I will never rent with Fox rent a car again.

Cons: We waited for a very long time at the airport for pickup late at night. When we called the number, there was an automated voice saying a van comes every ten minutes...this is simply NOT true. There was also no way to connect with the actual rental office to speak with an actual person. The drop off was great and speedy, though he did forget I was there and dropped me off at the curb just past the terminal area.

Cons: A broader base of cars to choose from..

Cons: One guy in Las Vegas (dropoff) was snippy on the phone, but was much nicer in person.

Cons: New centralized rental car drop off system understaffed. 10 minute wait for single staff working hard to checkout several waiting customers. Crowded wait for bus, No help with luggage on/off bus,

Cons: Nothing , it was all good.

Cons: notified staff that I could hear brake noise (Roter on Disk). Took vehicle out of service for brake check

Cons: The fee agreed upon through kayak was 43 dollars. When I returned they charged 63 dollars, I feel ripped off! Car was old and squeaky. Would never recommend to anyone.

Cons: The car was extremely uncomfortable. When I called to see if I could switch it out for a full size, the manager was going to charge me an exorbitant amount, much more than what the initial reservation said a full size would be. I went to California for a spinal therapy and I was stuck in a car that forced my back into terrible posture while I was driving. I explained all of this to the manager, but there was no grace whatsoever. I won't use Thrifty again.

Cons: Signage was a little confusing at the shuttle drop off. Signs pointed to the car pickup locations but no signage for the rental offices themselves so you have to walk up and down drop off area looking for the right office.

Cons: We waited in the heat for 30 minutes to check in. The price at the counter was about twice what I had reserved it for online. After showing them my reservation information the price was changed to the proper amount. Upon returning the car we had to carry our luggage through water puddles and under fence cables to get to the shuttle loading area.

Cons: the price was double of what I booked it for!!! The booking price was 60$, but I had to pay 117$!!! That's a shame. I would never book with you anymore!

Cons: waited 40 minutes to do the paperwork

Cons: payed and upgraded to a premium car, but there weren't any of the premium cars available when we got there. We were quickly brought a Chrysler 300 c from National, which was good.

Cons: Pricing was deceptive. They offer some great price then stick you with fee after fee. Would have been nice if car was washed.

Cons: Wasted a lot of gas and car needs more in technology

Cons: The long line to rent the truck, the kiosk would not let me check in.

Cons: Agent said only minivan available was one he gave me. Agreed to accept if it had Bluetooth. Got in van and didn't have BT. Went back and said not acceptable and another agent produced another (nicer) minivan with BT. Shenanigans.

Cons: Had to stand on line for 45 minutes at 9 PM.

Cons: The gas was not actually full.

Cons: Too many buildings to arrive at. I chose the wrong one

Cons: It was hard to find my way to the car in the confusing parking lot. Had to go the wrong way to get there. The car wasn't in the place it was suppose to be. The guy on the gate had NO CLUE and one other employee we had ask for direction was also clueless. The woman I made the contract was excellent and when I complained about the wrong location and the trash IN the car and the fact, that the car really wasn't that clean all together, she gave me a $30 discount and that was very appropriate!

Cons: Initially, the price was about 75% higher than quoted online. We were offered a rather odd make of car (a mini-van for 2 adults), and I found the customer service folks we interacted with at pick-up AND drop-off to be less than friendly, and at times less than attentive. The car was fine, the price was what ultimately we'd agreed to originally, but the experience - particularly compared to excellent customer service at competitors - left me unlikely to come back to Avis sometime soon.

Cons: Very agressive on selling the insurance even after I Had declined. Older guy named Eugene, I felt bad and decided to be a nice guy and let him make a sell; even though it was duplicate insurance to my own personal rental car coverage and credit card coverage. He told me it was 11 dollars, I figured it would be nice to help him out and buy it. Found out later it was 11 dollars plus the additional 6.99 he never disclosed. Dirty sales, I guess that's what I get for being nice and trying to help somebody out. I won't be back.

Cons: The location is off site, which takes extra time getting to and fro

Cons: Limitation of allowed driving range Not disclosed during booking Two trips from and to airport

Cons: The process was tedious. I had to take a shuttle to the rental car hub. Then I had to take another shuttle to the counter for Ace. It takes an additional half hour. The counter was also slow getting my car as there was only one person working.

Cons: Took too long to get picked up

Cons: Lots of unexpected taxes and fees at return, added a hefty amount to the bill.

Cons: When winning the car from KAYAK you did not inform myself that Ace Rent-A-Car closed at 8 o'clock so I was stranded the first night without a car .and also was not stated that you have to catch two shuttles to get to a sprint rental ca and also was not stated that you have to catch two shuttles to get to Ace rental. This should all be stated in the original contract when making the reservation . I even called ace riddle a week prior before leaving on my trip and they never informed me this . Since very poor service I will never use this service again

Cons: Location was not with the rest of car rental companies. And needing to pay extra for early drop off.

Cons: The car was older, the tires were bald, and there was a faint tapping noise that increased with speed. The process to get to the actual agency wasn't very clear and so I had to call in 3 times. Laying out the pick up process (take the rental car bus to the rental car center, walk to the offsite shuttle pick up, then call the company to get you) on the website would help.

Cons: I was giving an outdated PT Cruiser that was clearly run down and damaged. While out on the freeway the car, turned off and I couldn't get the car started. Basically I was stranded. Furthermore, the starter came right out of the steering column. Basically I was given a used unsafe car. Their business model is, lets get used cars (10 yrs old) from the auction get them running and rent them to tourist (probably young kids) at a discounted price. I have nothing against used cars but these cars come with interior damage (stains, holes, smelly) . My car, in addition to the start gone out needed front shocks. I noticed the tires were all different brands and back tires were bald while the new tires were in the front

Cons: The service was bad- Shawn at the front desk was rude. I ended up paying extra because of an error on their end. I won't be using them again

Cons: The pickup took nearly 30 minutes from airport The insurance was a scam The personnel were less than professional The return was 4 hours early and no pro rate Overall experience terrible.

Cons: Hours to return car are limited (close at 7pm) Cancellation fees Picking up the car is somewhat long/laborious

Cons: No after hours dropbox for keys (have to park in an offsite, third party garage for an extra fee), car was old and exterior was beat up (lot attendant exclaimed that it was "brand new!" as my husband marked off the many existing and large scratches and dings).

Cons: I dropped my car off at 6am as I had a 7:50am flight. At the time of booking it was listed that there would be a free shuttle to the airport. When I picked up the car I was told that I would have to drop the car off at a nearby parking garage and pay an extra $11 fee. I found this to be underhanded

Cons: 1. Bus doesn't pick you up unless you call them to come pick you up. 2. The car you get is not like advertised on Kayak.com. The option I picked said "Hyundai Elantra or Similar," or something to that extent. The picture shown was that of a new, or relatively new, car. When I went to pick up my car, the first car offered to me was a mid-2000s Kia Spectre that looked like it was about to break down. Upon complaint, they re-did the contract and told me they had corrected the mistake. Upon inspection of the contract, the car being offered was a 2005 Kia Amanti which looked even older. Upon further complaint, they walked outside with me and told me that I could pick from any car they had available, but that everything I saw was what my selection was limited to. I ended up with a 2012 Malibu with about 70k miles on it, but at least it didn't smell like smoke. 3. Insurance. I felt very mislead with dealing with them with insurance. When I arrived, I asked about the option to purchase insurance that I was given on Kayak.com. It was something like $9/day. When I brought it up, requesting insurance so that I could totally and completely avoid involving mine in the event of any accident, they told me that insurance was $14.99 for the whole duration. This sounded good, but already weary I again re-read the contract. The insurance being offered would only serve as secondary insurance to my insurance. I again complained, and again the contract was modified. This time, they told me the insurance would serve as primary insurance, but by this time the price had jumped from $116 for a thursday-sunday to about $210. Again, I re-read the modified contract and noticed that this increased rate carried a $1,500 deductible. I this time expressed that I wanted complete coverage so that in the event of some unfortunate event, I was covered. They asked what my provider's deductible was, and I told them it was $1,000. They crossed out the $1,500 on the contract with a pen and wrote $1,000. Feeling increasingly uncomfortable with the insurance protection they were offering, I told them I wanted to opt out of insurance with them. They printed a final modified contract which is what I ultimately signed. 4. Cancellation. This one wasn't too surprising, but they wouldn't let me cancel the reservation without penalty. I noticed while waiting for them that two blocks away there were 3 other car rental providers which I had decided I'd rather pay more at. They told me that failure to rent would result in a full day being charged against my car as a late cancellation penalty. In summary, Pacific seemed shady, low quality, and very misleading. I learned a lot about what to be cautious of in renting a car and will never be renting from a Pacific again. It's much more assuring to pay an extra 5-10/day and rent from a more reputable and well known car rental provider.

Cons: Car was about 10 years old. Did not smell fresh. Dings on every body panel. Cigarette burns in seats. Rough running engine. Many strange noises. Check engine light. Got hassled about a scratch that was clearly pre-existing on a car so scratched and dinged it couldn't possibly matter. Cost same as more mainstream places.

Cons: Every 10 minutes or so, the car would make a skidding noise -- at first it was just the right side then the left side started making a noise too -- and we thought it was doing that because we went over the pavement marker. But even though we were in between the lines, it made a noise, literally every 10 minutes. During the whole trip, we were so scared if the car was going to lose control and couldn't wait to return the car. They should have their cars checked before renting them to customers.

Cons: Seats were spotty and not very clean, bad odor and the drop off was rather confusing

Cons: Took about 45 minutes to get the car with only one person ahead of me in line. You'd think by the time you verify your registration in the office, then find your way up to the 3rd floor the staff would have had enough time to pull your car around...but no, waited up there for over 20 minutes and the staff barely acknowledged us. The car made a constant "whirring" sound that kept us looking for sirens. On day 2 we finally figured out it was the car accelerating.

Cons: For us, the Camry was a disappointment!!! More parking needed for visitor parking

Cons: Delay from waiting in line to pick up vehicle - only 1 rep present Stains on seats of interior - both front & rear

Cons: Only that the pick up was very slow

Cons: Good to have a one-way rate

Cons: Because I didn't have a major credit card budget had to run a credit check. Even though I passed, budget assigned me their oldest 12 passenger in the lot, instead of their new more comfortable vans. It was an old Ford E350 that was loud, bouncy, and horrible ride comfort.

Cons: The car was filthy inside. Scared to touch anything. Went and bought clorox wipes and made car satisfactory!

Cons: When I made the reservation it said 81 which included taxes and fees. But I ended up paying 108 dollars.

Cons: dirty

Cons: Rental was smaller than I expected (Mazda 3 is an intermediate?). Car had 30k miles on it. It seemed like more, noisy ride. But no problems.

Cons: Hard sell on filling up gas with them. Told me their gas price was much cheaper then what it would be out in the world. I found not a single gas station that echoed the price they told me when I rented the car. It was much cheaper out in the world than they stated.

Cons: All the associated fees.

Cons: Nothing not to like.

Cons: I asked for an SUV with 7 seats. We were given a Toyota 4Runner. The next day we went to use the 3rd row of seats for our friends and there was no 3rd row that would fold up...It only had seats for 5 people. Disappointing