Book Avis car hires in San Diego

Cons: Offer wasn’t clear location did not include transportation from to airport, so had to eat that cost separately obliterating any savings discount. Also access to parking garage failed and office did not open at posted start time so had no help to drop off after sneaking into garage on piggyback of a condo resident, then had to park in avis shuttle slot since avis section of garage was locked closed by a chained gate.

Pros: New Vehicle, Quick drop off

Cons: Pick up at 10am. No one at the counter until 10:15. Given a vehicle that ran out of oil (0%) during the trip. Called AVIS customer service. They told me I could either buy oil and bring the receipt to get reimbursed or I could go to a AVIS location and exchange the vehicle. I went to an AVIS location and was told there were no vehicles available and to just buy some oil to fill it up until the trip was over. Finally got back to the original location and they told me that I had to speak to the manager on the phone in order to handle my case. Would've preferred not having to go around in circles

Cons: Pickup Location was not correct for what I requested

Pros: The clerk was awesome. My issue is that my original rate was not honored! I reserved a vehicle for San Diego Airport online at an affordable rate. When we arrived (after a long day of travel) we were told the address for the reservation wasn’t for SAN, but a location nearly an hour away!!

Cons: Our quoted rate should be honored and the website should be MUCH clearer on locations. In fact I would appreciate a refund of the difference in the higher price I ended up paying!

Cons: Car wasn’t cleaned and had no gas. Agent kept us waiting for an hour and a half, never generated correct rental wffeement, we were billed for $233 tank of gas which we did not use.

Pros: Staff at San Diego was helpful - the gentleman offered me an upgrade and when I hesitated he lessened the fee. However, surprisingly, when I received the invoice, he had not lessened the fee. Therefore the billing at head office and the contracted rental agreement did not match. The Van Nuys drop off was a disaster - the guy was not present, he finally returned my v/m after I waited more than 20 minutes, told me to leave the keys with another company and I was charged another full day although the vehicle was returned on time. I only found out about the extra charges because of my credit card statement.

Cons: 1. The San Diego office staff intentionally or accidentally provided 2 different billing amounts which is deceitful or incompetent. 2. Van Nuys guy was not even present at the building. He intentionally or arbitrarily added an extra amount. Extremely bad customer service.

Cons: I was given an inaccurate location for pick up - I was told the place did not exist in the city. The Airport Avis would not help at all. The phone Avis tried to raise the price 500% percent for a car on location, since the actual location of the rental was in another town/country. I tried to cancel through online and could not reach anyone. I will never rent from Avis again- they left me stranded.