Book Avis hire cars in San Diego

Reviews for Avis in San Diego

Recent reviews

Traveller rating

Excellent

84

Good

30

Okay

27

Mediocre

44

Poor

0

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car was cleancustomer service

get the cargreat experience

car availablenext day

drop off locationcredit card

pick up and dropcar was dirty

friendly staffcar smelled

3.2

Wrong vehicleCons:I booked a van for 7 people and 2 bags. But when I went there to collect the vehicle their representative incorrectly told me that I booked a 12 people van and not the 7 people van. I showed then the confirmation email from Kayak that clearly said that the 7-people van has been booked. They said that the picture of the vehicle is that of the 12 people. Avis might have overbooked their 7-people vans and they should find another way of cheating its customers at the 11th hour, especially when they have the confirmation email that says the 7-people van has been booked.Reviewed 27 Jan 2017

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2.8

Cons:I wasn’t able to rent the car. Customer service agent was horribly rude.Reviewed 28 Feb 2019

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4.4

Pros:The clerk was awesome. My issue is that my original rate was not honored! I reserved a vehicle for San Diego Airport online at an affordable rate. When we arrived (after a long day of travel) we were told the address for the reservation wasn’t for SAN, but a location nearly an hour away!!Cons:Our quoted rate should be honored and the website should be MUCH clearer on locations. In fact I would appreciate a refund of the difference in the higher price I ended up paying!Reviewed 19 Jul 2020

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10.0

Cons:I thought the car I reserved was at San Diego airport. I took the Shutte and waited in line for 40 min. Once I got to the person at desk he told me my reservation was on Kettner Ave and he could not accommodate me. My mistake I get it ..but this was after 40 min wait. The San Diego airport recently changed the car rental shutte system which made me confused. Preferred kettner anyhow, no wait and wonderful Customer service. Airport location was terrible, I advise renting from kettner Ave location. Take an Uber for a few bucks cause it's close to airport and no wait and no problem. The airport rental car shuttle is terrible anywayReviewed 18 Aug 2017

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10.0

Pros:Great staff both in San Diego and San Jose, very helpful.Reviewed 21 Feb 2021

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4.0

Pros:Staff was friendly and as helpful as possible.Cons:However the first place we had our rental for was a nightmare. We called the national line and they said they had our car ready, but the local place didn't have it so I had to scramble for a few hours. They told me I needed to go to a different Avis but that Avis never picked up the phone as I called for 2 hours straight. eventually I had to use a backup reservation I made for 2 days, but I only needed the car for 1 day, so I ended up paying $150 more than I needed to. One of the local staff people said that Priceline does not have accurate counts of cars that are available so my suggestion is that Avis and Priceline stop working together because it causes problems for the consumer, where they fix the issue.Reviewed 9 Jan 2021

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2.8

Cons:Pickup Location was not correct for what I requestedReviewed 27 Jul 2020

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2.0

Pros:Location was convenient!Cons:Never Never Never Never again will I rent from this place! I was assigned a car that was dirty/had stains and smelled of human stench (after the car was left in the hot sun). the company hid stench with/ 4 pine scented hanging on the mirror to distract the stench). It was so disgusting when i got home i had to disinfected all the items i had in the car. Prior to returning the car I had plastic bag on the driver seat. This location scared me for life by renting me a FILTHTY Car............Reviewed 27 Feb 2021

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2.0

Bait and switchCons:I had requested a car rental near the San DIego airport and when I got to Avis, was told that the pickup for the car was about 20 minutes away and it was suggested that I Uber there. I didn't have time for that, so they referred me to a private car rental service that provides transportation primarily for missionaries heading for Mexico. The private agency owners were very accommodating, but I paid twice the price quoted, got a car that didn't have a functioning speedometer, a brake light that wouldn't turn off, and another dial on the dash that was out of control. Overall, it was a big disappointment and delayed arrival at my destination by about an hour or so.Reviewed 13 Aug 2017

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2.0

Cons:Despite specifically asking for rentals at San Diego airport, kayak populates the list with every franchise in San Diego County. I selected the first one on the list and when I landed at the airport, I was told by the Avis there that my car was reserved at a different Avid 45 minutes away. However, the airport Avis kindly offered to rent me a car at triple my kayak price. Lame programming by Kayak to not at least warn people that the entries in the list are nowhere near the airport lame service by Avis to not honor the reservation I had at one of their sister locations.Reviewed 15 Oct 2016

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10.0

Pros:The staff at the airport was friendly and helpful and drop off was very easy. When they found out that my reservation was at a different location they were very helpful in fixing the situation!Reviewed 10 Oct 2020

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3.2

Overbooked minivans, reservations mean nothing!Cons:Was not able to get the minivan as reserved, apparently they were overbooked by several rentals and our late arrival put us at the end of the line. Since we were travelling with 7 people it was one of our only options, we were given a 15 passenger van. Fortunately it fit in our underground parking. We were unable to exchange for a smaller vehicle on the first couple days of our trip and after that it became an inconvenience to exchange. None of the 15 seats folded down so it was challenging getting our baggage into the van as the seats came right to the back of the vehicle. When we arrived at the airport rental it only had 2 staff at the counter and they were basically doing damage control. Our agent Simone was doing her best to manage the situation and did offer us a small discount if we did take the Van. I did appreciate Simone's efforts but this is inexcusable.Reviewed 4 Apr 2018

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• What is the most popular car hire from Avis in San Diego?

  Luxury (Audi A4 or similar) is the most frequently booked car hire type from Avis in San Diego.

• How many car hire locations does Avis have in San Diego?

  Avis has 11 car hire locations in San Diego. Take a look at our Avis hire location map to find the best car hires near you.

• Does Avis have a car hire location at the airport: San Diego airport (SAN)?

  Yes

• Does Avis offer shuttle or airport pick-up services from San Diego airport (SAN)?

  Yes