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2.0
When arriving at airport called number for shuttle to pick up only to be told the company went out of business stranding me at the airport with no rental and offered no help. Didn't receive any prior notice that they went out of business so I could make alternate arrangementsReviewed 10 Jul 2022
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2.0
I did this specifically for an airport pickup, and then it turns out ACE doesn’t have airport pickup, although it had said it did.Reviewed 9 May 2022
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10.0
Very nice people. However, the shuttle service was too slow and pick-up was lengthy.Reviewed 10 Apr 2022
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2.0
It was the worst car rental experience I have ever had. I booked through Kayak, prepaid and flew into San Diego. After landing, wewere waiting with several other Kayak customers for the shuttle, and when it showed up, the driver said "we don't have any more cars". They weren't apologetic nor did they give us a voucher for a future rental. They said Kayak overbooked them and that was that. They did offer to give us a refund. I then had to go to Avis and pay an enormous amount because they were almost out of cars. I would never rent a car from there again. So buyer beware, you get what you pay for.Reviewed 3 Mar 2022
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2.0
When I arrived at the car rental station I couldn't find Ace. I called 3 times - was connected to someone, then when i asked where they were, I was put on hold then disconnected. I never found the Ace rental counter.Reviewed 28 Feb 2022
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2.0
I had to give a deposit of 500. I wish I was informed of such at the time of booking the reservation. So there was no rental and a major inconvenience.Reviewed 22 Feb 2022
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2.0
Was looking for Kaysk car rental, not Ace. Never rented car. I need to be reinvburst for insurance paid.Reviewed 20 Feb 2022
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2.0
Car not available because the lot was closed when my flight arrived. Had to go to another company and had to pay top dollar for a different car at a different car company.Reviewed 16 Feb 2022
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2.0
Called before pickup and was told debit cards were accepted as payment. I got there and was told debit cards were not accepted. Problem with ace, not kayak or Priceline. Thanks. -NickReviewed 8 Feb 2022
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2.0
Ace has absolutely no business being a car rental option for Kayak.Reviewed 1 Feb 2022
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2.0
They are open limited hours with no after hours option so if your flight is delayed you’ll be left stranded, as I was. Not worth the cheaper price.Reviewed 24 Jan 2022
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2.0
The rep up charged us and wouldn’t honor the price of the quote even though I showed her the email confirmation and itinerary. She was very rude and pushy - poor customer service. On top of not honoring the price she tried to charge us for 3 days when we only needed it for 2 days. Will never use Ace/Mex Rent A Car again.Reviewed 18 Jan 2022
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