Book Ace car hires in San Diego

Pros: Desk agent was kind.

Cons: Process took much longer than I had accommodated for in my schedule. Taking 2 different shuttles to get to the facility was inconvenient. Charged for a full 2nd day, despite only needing it for a few extra hours was unexpected

Pros: Nothing.

Cons: There could have been a car actually available for me to pick up when I already had a reservation or it could have been mentioned in the reservation process that there were no cars at the pickup location.

Pros: What Kayak offered in the website was not offered by the Rental company. I was not able to rent the car and I ended up paying the insurance anyways. Awful, never again with Kayak.

Cons: Do not use Kayak to rent a car. What they claim to offer is not what the rental car company is offering.

The cost in the counter was so much high compared with reservation!

Cons: I were rental so many times by internet, but in this ocation the cost, was exceed very much high compared with the cost we saw in the web. I don´t know if that was a play of Kayak o by MexCar. But we rent 2 diferent vehicles in 2 diferent rentals brands and it was the same. The cost was increased in both cases, even more than 1000 dlls wich is a lot for a "missunderstanding", but wen you were already in the place to pick up your vehicle, in high season, with all your family (incluiding little childs) you don't have so many options, but only pay... I will going to check my next reservation with Kayak with a lot much detail and with a lot more of screenshots, but this was an excess for anybody and for any reason... But now, we don't feel happy about that and was no a good experience...

Cons: Web site allowed the rental after Ace Car Rental was closed. I tried to call to confirm they were open for a late flight and was told that they closed at 8p on Saturday. The website would not let me cancel or make other arrangements. I had to come up with a last minute alternative. No real happy!

Horrible Service

Cons: The front desk lady took about 5 min before even acknowledging I was waiting and when she finally turned we were not even greeted just stared at. Then she refused to take my ID and when asked if she could make a name change she said no. After calling their main office i was told only the pickup location could do changes and after being transferred several times with no answer i came back inside. It seems the staff was just ignoring the phone. After 30 minutes of them staring and laughing they finally changed the name to tell us they could not accept our visa debit card as credit... we did not make it to our concert!