Book Thrifty car hires in San Diego

Pros: It was very easy to book, I read that there would be a free-cancellation but I missed my appointment due to having to company my younger sister to the ER. I called the rental location & told them I wasn’t gonna make it at all & they Cancelled the reservation & I asked if I’d be refunded the $30. They said they didn’t charge me but on my bank statement I was charged

Cons: I was charged 3 times the original stipulated amount on the website. Was scammed but could not change the booking as it was last minute.

Cons: I was not given a remote key. The car didn’t have a USB outlet.

Pros: The lady at check in was nice but I had to go through two different cars before I was able to leave

Cons: Don’t have cars with expired plates on lot. Have cruise control in cars Don’t charge for gas when it was left in full

Cons: Check-in was painfully slow. I had to use the video check-in terminal with a remote agent. I was talked into a so called upgrade that I later regretted. The Dodge Journey was sold to me as an SUV, which wasn’t true but they had no other vehicles available in my class. Vehicle was underpowered and not what I needed. Last time with Thrifty, me thinks.

Pros: Car was great, exactly what I ordered.

Cons: DO NOT believe anything the desk agent says. First I was ridiculed for buying insurance through a 3rd party and not Thrifty, a “stupid move” according to the agent. Then I was told I should prepay for fuel so that I could have the vehicle “topped off” when I dropped it off. Never was I shown a brochure saying what I was signing for was $68 in fuel and $30 in taxes and surcharges. I returned the vehicle with a full tank and 16 miles on the odometer since fuel up. I clarified with the rep that I would only be charged for the top off at $3.82 a gallon. I never would have signed had the full, true details been told to me. Customer service is no help at all.