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4.0
It took me 41 minutes waiting in line to get a car. It should be better staffed given the pint of reservations that day.Reviewed 25 Feb 2023
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2.0
We reserved a Mustang convertible ( or similar ) but were told that none were available. We could upgrade to a premium convertible, which we agreed to, but were then told that because we didn’t have a paper copy of our car insurance policy, we couldn’t rent it. We were then told that a convertible WAS available, so we lugged our luggage to the space only to find it empty. No one was in the car area (it was now 11:45 pm). We lugged our luggage back to the office and the manager couldn’t be located, but we were told that there was a BMW convertible available. Back we went, loaded our luggage into the car, but the roof was not working. An employee tried to assist us, but was unable to get it to work…after consulting the owners manual and multiple attempts. We were then given the choice of a sedan. We left the airport rental facility at 12:30 am, exhausted and disappointed! Doesn’t matter to Thrifty what type of vehicle you “reserve” and pre-pay for!! NEVER AGAIN!!! Done with Thrifty!!!Reviewed 12 Feb 2023
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2.0
2 hour wait to pick up. This is the second time this has happened, went next door to Sixt and was on my way in about 8 minutes as I didn’t have the time to wait in a ridiculously long line. LOTS of unhappy people.Reviewed 11 Jan 2023
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2.0
San Diego combines all the large rental agencies in one line creating a 2 hr wait. It was unbelievable so we went with Payless to avoid the wait.Reviewed 11 Jan 2023
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10.0
Would have liked to have had an on-site receipt - I don't trust that e-mail receipts will go to the correct addressReviewed 3 Jan 2023
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8.0
The car was in good condition and the car return was super quick. The shuttle to airport after dropping the vehicle was prompt. Perhaps the price I paid was a little high probably because the vehicle return was in a different location.Reviewed 2 Jan 2023
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2.0
They did not honor the reservation. Had to rent from another company.Reviewed 28 Dec 2022
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10.0
Good quick serviceReviewed 15 Dec 2022
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10.0
Thrifty provided an easy process to pick up and return my rental car. The car was clean and in great condition. The rental customer service staff were friendly and efficient. The only thing that could have been better would be if the counter was open 24/7. Our plane was late so we had to return to the airport the next day to pick up the car. But still a great rental experience and good value.Reviewed 8 Nov 2022
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8.0
Price in taxes and fees(?) was too high.Reviewed 7 Sep 2022
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2.0
Additional changes where applied compared to the oness at tge time of the bookingReviewed 5 Sep 2022
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2.0
The pickup line was long and slow. I left my glasses in the car, and it was very difficult to reach an employee at the location to help me.Reviewed 22 Mar 2022
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