Find reviews that mention:
4.0
Pros:The staff was helpful and courteous, but the process was too long.Cons:More staff, better communicationReviewed 30 May 2021
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4.0
Pros:The vehicle was excellent. Brand new. Returning the car was very fast with not problems.Cons:Have more notifications to take a CREDIT CARD. Small print on some customer agreement page is worthless. This was even more critical in San Diego, "Sorry, sir, We're so close to the border." If you wanted to use a debit card you need to have a flight... if not ... sorry too bad. I had to drive back and forth to get my credit card (my fault for not having it). When I was standing in line I saw about 12/18 people have an issue with CREDIT CARD / Debit Card. Update your policies modernize to use other payment methods. The people at the counter had no solutions for me and pointed me to curb to get an UBER. I cant imagine being out of town and being told that.Reviewed 26 May 2021
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4.0
Pros:Dealt with one Staff member in pick up, she was very helpfulCons:Car “clean sticker” was broken. Found trash and a hair in the seat when we opened it. LOTS of damage to the car, dents, tears in the seat that Took us about 30 minutes to document, so that was a time constraint I wasn’t expecting. We rented a convertible on the top could not function on our way out and so we had to go back, it took for employees to figure out why it wouldn’t work. We laying our trip another 45 minutes. It took us almost 2 hours to rent a car not because of the checkout people but because of the vehicle itself being poorly maintained.Reviewed 25 May 2021
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4.0
Cons:Time to stand in line for pickup was an hour. Unacceptable, care smelled like cigarettesReviewed 2 May 2021
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8.0
Pros:The staff was helpful great customer service. Drop off was easy.Cons:They could have cleaned the inside of the car, made sure there was no left overs from the previous drivers.Reviewed 30 Apr 2021
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4.0
Cons:Car was poorly maintained...too many hidden costsReviewed 20 Apr 2021
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2.0
Pros:the staff was awesome, super friendly, really cared about improving the experienceCons:the car broke down 3 times then they charged me for roadside assistance. the wait times in rental center and on the phone for assistance totaled about 4-5 hours of my entire vacation.Reviewed 3 Apr 2021
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2.0
Pros:Staff was friendlyCons:The car was in terrible condition. Lots of scrapes, car drove very poorly, 40k plus miles on it. There was all sorts of extra charges.Reviewed 24 Mar 2021
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6.0
Cons:Key battery died. Problems with the car being placed in park.Reviewed 24 Feb 2021
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10.0
Cons:Drop off at LAX was strange. No personnel present, and no instructions on what to do.Reviewed 24 Feb 2021
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10.0
Pros:check in was super easy and the person who checked us in was friendly and offered a place for lunchReviewed 11 Jan 2021
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9.2
Pros:Everything was pretty much greatCons:The drop off in San Francisco was a bit confusing, as we had to drop off at Herz which was not clear from the beginning.Reviewed 19 Aug 2020
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