Pros: Dollar not available at pick up so Hertz did it.
Cons: Just drop off car with key in it at San Diego Airport
Pros: The lady that assisted us us at check in seemed to be out out to answer any questions we had. . She said that the insurance we purchased online did not cover the vehicle through them. We ended up paying an additional $275 dollars!!!!! I WILL NEVER RENT THROUGH KAYAK OR FROM DOLLAR RENT A CAR AGAIN.
Pros: Staff was friendly and helpful, process was very quick. Price was good.
Pros: The drop off was inefficient. Dollar returns were being ahndled by Hertz. I didn't have anybody come up to me and the car and try to help me check out upon my arrival. Onstead, 25 minutes after my return, they checked out the car while there were very few cars in the return lot. This resulted in assessment of an unfair extra hour of rental to me, which they asessed to me and was entirely THEIR fault.
Cons: Check out up9n return is inefficient with nobody to really work on my return immediately. Delays in return process are not acceptable and result in deceptive charges to customers.
Pros: Tee was super helpful when we rented at the Hertz counter.
Pros: Staff was nice
Cons: Super long lines and understaffed team. Reserved a BMW or similar, got a compact Nissan SUV. Kind of a joke really
Pros: The manager resolved the problem by finding a substitute car, and providing a discount.
Cons: The car smelled like cigarette smoke. When I went back to the counter to reject the car, the homosexual clerk, as a typical immoral anarchist, was EXTREMELY rude, argumentative, and unhelpful. I had to make a pest of myself before he fetched the manager. The manager was very professional and provided a substitute car, and a discount.
Pros: The car drove nicely. I liked being able to drop it off at a place other than where I picked it up.
Cons: Customer service at SAN was bad. After waiting in a long line to complete the paperwork I had to wait in another to get out of the lot. The gentleman, read sarcastically, was very rude and didn't want to hear about the dents and scratched on the car rented to me. He wanted me to take it as is or wait at the back of the line. Only by refusing to move was I allowed to fill out the paperwork. Please hire more people for SAN office.
Pros: drop off was awfull as I was in between Hertz and Dollar at the counter at LAX
Cons: Informing the renters exactly were to drop off the car in LA
Pros: Couldn’t rent because of COVID 19
Cons: Need refund
Cons: The insurance was higher than expected
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Dollar in San Diego.
Dollar has 1 car hire location in San Diego. Take a look at our Dollar hire location map to find the best car hires near you.