2.0 Mediocre15 Jun 2022
I reserved BMW X3 online. When I went to the Enterprise and requested to check in, I asked if they have the BMW available, the customer service representative told me yes, they checked me in and charged my card, so she asked me to wait until her colleague comes to help me. When Shalvy came she told me that they don’t have BMW and I should drive Q5 instead. I was really shocked, Q5 was not in good condition, there were a lot of scratches on car. I didn’t have any options, since I must to drive towards San Diego for my daughter’s graduation. I asked for different availability and they charged me 179 instead of 130. It was very frustrating.
10.0 Excellent5 Feb 2022
Super service @ p/u, easy return
4.0 Okay27 Dec 2021
Customer service has a horrible attitude
10.0 Excellent10 Aug 2021
Fast pick up and fast drop off
7.9 Good11 Jul 2021
Rental car rates are ridiculous right now, of course. Enterprise has a confused situation at LAX that could use better signage, and also a bit of confusion on pickup at SNA. Service was very good, but ditch the up sell. Get me in and out as fast as possible.
10.0 Excellent30 Dec 2020
Nice car and friendly service.Price could be less.
10.0 Excellent25 Oct 2020
The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.
10.0 Excellent12 Oct 2020
Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.
10.0 Excellent31 Aug 2020
The car we wanted wasn't there so they upgraded us to something better. Very nice guy who helped us!
10.0 Excellent20 Aug 2020
Staff members were very helpful at all times. We picked up a vehicle that was just slightly too tall for the garage at the place we were staying. We brought the vehicle back the next morning and traded for a size smaller and the representative was most gracious and efficient. Very good rental experience across the board.