8.0
Front counter staff was rude, unfriendly and unprofessional.Reviewed 4 Aug 2026
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2.0
The pickup at LAX was appalling. We waited 2.5 hours to get our car. The worst rental car experience in my life.Reviewed 3 Aug 2026
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2.0
I reserved a cat and when I got there they didn’t have it. I had to pay 250 dollars more for a luxury car. Worse experience I ever had with a rental carReviewed 1 Aug 2026
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2.0
The location was permanently closed and I was not able to pick up the rental. Please remove this listing immediately!Reviewed 30 Jul 2026
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8.0
Long wait for pickupReviewed 25 Jun 2026
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2.0
Poor experience waited over a hour and you guys still didn't have the truck I wanted so I left with no vehicleReviewed 21 Jun 2026
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2.0
I dropped off my vehicle at 5:15am at LAX rental center. There was one employee a couple of cars ahead of me She said I can go if there was no damage. I accidentally left the keys in my pocket. I realized this at the airport and gave them to the dollar shuttle driver to get them back. At the airport I saw that they charged me $500 for the keys. No tried to contact me and obviously I had the keys. I was still at the rental center when my car was checked in. I tried multiple times to call the rental office at LAX. The phone rings three times then hangs up. I wrote a complaint to them. Two days later and the charge is still on my credit card. The fact that it is impossible to speak to anyone is so infuriating.Reviewed 22 May 2026
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6.0
Hi We recently rented a RAM pick up truck. We were charged for fuel but when we received it only had a half tank. Can you please arrange for the fuel charge to be reimbursed?Reviewed 28 Apr 2026
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2.0
After a long wait time, the associate try to scam us into buying a full package of additional insurance for $150+ without ever mentioning it at all. Be aware!! Ask questions! Double check your bill!! Don’t just sign anything!Reviewed 27 Apr 2026
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2.0
Car was supposed to be ready for me when I got to the lot. I had to go to the counter. Rep informed me I could not use AAA and I had to buy roadside assistance at a significant uncharge. Return there was no service until a parking lot guy told me to just leave it after 15 minutes of waiting and told me they'd send a bill. It wasn't really great.Reviewed 28 Feb 2026
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2.0
Although I reserved a car and checked-in prior to arriving, Dollar did not a car available when I arrived. It was a sad scene. At 1am, about a dozen customers were in the same position. No cars were available. Staff were indignant, unhelpful, and rude. I will never rent from Dollar again. I highly recommend that no one ever rent from this facility ever again.Reviewed 14 Feb 2026
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10.0
very satisfiedReviewed 8 Feb 2026
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