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10.0
Very considerate and cooperative. On time and fast processing.Reviewed 31 May 2023
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2.0
Car choices don’t alert you that they are NOT where you requested. I asked for LAX pickup. It was an hour drive to that location. What a bait and switch. Will never use kayak for cars againReviewed 7 Apr 2023
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10.0
It was a great experience picking up and dropping off. The car itself was a little finicky with the bluetooth/music not being accessible while driving but overall good! Everyone is always nice and efficient at the counter, Mitch was wonderful at checkout. Have used you all for many years and will continue to!Reviewed 2 Apr 2023
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2.0
Were sent to another location which closed at 5:30pm and did not open until 9am. Was not able to pick up a car and wasn’t given any alternatives. Very poor serviceReviewed 19 Mar 2023
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2.0
The rental fell fat below our expectations.. Not only was our booked rental not ready upon pickup, we had no choice but to pay for an upgrade to an "intermediate" SUV from a standard reservation.. Not only that, the brakes are weak, assuming they are warped.. Upon slowing down, the entire car vibrates and the stopping power is subpar.. Furthermore, the heated steering wheel function does not work. Last but not least, the treads on the front tires are near bald. As we were driving north, we could sense the loss of traction.. We drove up to Reno through 395 through two days of a harsh snow storm, was extremely dangerous.. Both the brakes and tires posed as a serious safety hazard.. The car had 60,000 miles. The highest I've ever seen before in a rental. Not happy with the experience..Reviewed 26 Feb 2023
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6.0
Staff was great, car was great. Their computer system/check out was ridiculous. Took 20-30 min to check out each person, creating a line wrapped around the corner. It took us nearly 2 hrs to get helped. I know it was their system because the employees were working non-stop. No other location I have ever been to is like this. Would only rent from again if I knew they improved their check out.Reviewed 3 Feb 2023
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2.0
I was prompted to book insurance through Kayak and I did. Once I got to enterprise they didn’t recognize it and I had to buy insurance again from them. Not a great systemReviewed 25 Jan 2023
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2.0
Scam. Trying to get money from me for false damage.Reviewed 21 Jan 2023
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10.0
Pick and drop off at different location was beneficialReviewed 28 Dec 2022
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10.0
N/aReviewed 24 Dec 2022
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2.0
I wasn't able to pick up the ordered car, since they asked for my passport, which was never indicated at the time of booking, nor was it expected from other car rental, that I used that day (I was forced to do this)Reviewed 28 Sep 2022
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10.0
Both people that assisted me were very kind and professional. I’ll come back!Reviewed 23 Sep 2022
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