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2.0
The company has poor service , I would not recommend any one to rent a van with them . I will never do it again . They are not honest , they have hidden charges .Reviewed 29 Apr 2023
review from![kayak]()
10.0
So glad we found AVR. Every other rental car company at LAX was fully sold out. We rented a Chrysler Pacifica. No wait and no line at the counter - easy to find inside the Four Points hotel. We also rented a car seat (slightly dirty but they wiped it down for us). Liked how you return the vehicle on empty. Drop off a breeze too (no line). Overall 10/10 would highly recommend if you need a minivan or larger.Reviewed 17 Apr 2023
review from![kayak]()
2.0
AVR canceled my van reservation because I was over two hours late in picking up after the time I originally selected when I booked. I showed up after hours (5:45pm) to a dark service desk and two other confused and angry customers trying to get the vehicles they reserved too. AVR has awful communication! The 2 hour policy is buried deep in their info and took time to find even when looking for it. There was no phone call, text, or email before cancelling. It’s an awful policy when serving people who are commonly delayed by flights!Reviewed 14 Apr 2023
review from![kayak]()
2.0
Not following the agreementReviewed 9 Apr 2023
review from![kayak]()
2.0
No communication on how to get to the pick-up location. AVR didn’t warn me they would change the hours for drop-off or where to put the vehicle once I got back to Four Points.Reviewed 6 Apr 2023
review from![kayak]()
2.0
Business was closed during scheduled pickup timeReviewed 30 Mar 2023
review from![kayak]()
8.0
NO shuttle from Airport. Had to take LAX Green shuttle to Car Rental Depot. Difficult to carry luggage and golf bags.Reviewed 6 Mar 2023
review from![cheapflights]()
2.0
Office closes at 6pm, opens at 8am. No after hours service. No answer or return telephone calls. Nobody at the hotel knows how they operate.Reviewed 21 Feb 2023
review from![kayak]()
2.0
I was not told the office closes at 6pm- our flight was delayed and we arrived at 620pm at the desk only to find it closed. We had to rent another car from another company and lost the rental moneyReviewed 6 Feb 2023
review from![kayak]()
4.0
The van rental place is out of the four points Sheraton hotel which is not disclosed ahead of time. I rented a minivan from them which they indicated they didn’t have and gave us an 8 passenger van. This was not communicated to me prior to picking up the vehicle and they didn’t provide me with any alternative options. It was way too big for what we needed for the week and limited us to what we wanted to do due to its size. It ate up so much gas so we probably spent 25-50% more than we needed to.Reviewed 5 Feb 2023
review from![kayak]()
2.0
I don't think this is even a real company. For you own peace of mind, go with a car rental company you have heard of. This fly-by-night operation did not have a car when I got to the airport. And, I am not really sure they even exist.Reviewed 31 Jan 2023
review from![kayak]()
10.0
Shocked by how cheap and good it was. Will use again.Reviewed 26 Jan 2023
review from![kayak]()