Guest reviews
Overall rating
5.9
Okay
Based on 395 reviews
Cleanliness
6.6
Comfort
6.6
Pickup/dropoff
6.3
Value for money
6.9
Ace car rental prices in Los Angeles
| Intermediate | $41/day | |
| Standard | $44/day | |
| People mover | $61/day | |
| Van | $92/day |
Pros
"Car was clean and well-maintained."
(in 98 reviews)
"Nice car & quick service"
(in 70 reviews)
"Easy and great price ."
(in 46 reviews)
Cons
"The customer service was poor."
(in 48 reviews)
"They didn't have the car reserved."
(in 23 reviews)
"Took over an hour."
(in 14 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
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10.0
Pros: Quick and painless, i was even able to pick it up earlier then i reserved it for. I will be back
review from
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3.2
Pros: Customer service was poor but car was good
Cons: They charged us an extra $80 more than the agreed upon amount thru kayak
review from
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2.0
Pros: You guys rip me off. I RENTED THE AT LAX AIRPORT , NOT IN SANTA MONICA . IT COST ME $52.00 US. THERE WAS NO PICKUP OR DROP OFF . THEY DID NOT EXCEPT MY CRADIT CARD INSURANCE. SO I DID NOT GET THE CAR.. I WILL NEVER DO ANY BUSSINES WITH . KAYAK. BECAUSE YOU GUYS SENT ME AND MY WIFE TO THE WRONG PLA
Cons: EVERY THING
review from
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2.8
Cons: There isn’t any direct pickup from the airport. You have to take a city bus to a parking lot where a ACE van will take you over. There was a 2 hour wait to get our car, and they didn’t even have our SUV avail so had to give us a minivan. The car seat for our toddler was beyond gross and stained.
review from
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10.0
Pros: Helpful staff.
Cons: Passenger vans don't have unlimited miles for one day rental. They should.
review from
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2.0
Pros: Nothing! We couldn’t rent a car with that company and.. we paid a insurance for nothing!
Cons: No one came to pick up us! We have to take a bus when in the instructions said call to pick up. When we called, a recorded voice started to talk.. we hadn’t the opportunity to talk to a person.. then we did a research about ACE and has the worst rating of all and a lot of complaints..
review from
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6.4
Cons: They try to up sell on everything and delay the process. Its realy annoying when you are trying to get going AND THEY ARE HOLDING YOU UP.
review from
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2.0
Pros: There was nothing good about it.
Cons: I had to wait 4+ hours to get my van. The van was dirty inside. Someone had threw up in the van and we cleaned it up. The pick from the Airport to the Agency to get the van was confusing and a waste of time. When we finally got the agency, the agent told us they over booked. We ended up spending almost 6 hours at the agency waiting for the van. There were people a head of us that waited more than 8 hours to get their van. This is the worse car rental agency I had encountered. WILL NEVER GO BACK AND WILL NOT RECOMMEND TO ANY OF MY FRIENDS OR FAMILILIES.
review from
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10.0
Great Deal for Family Vacation
Pros: Accurate information on website about shuttle pick up
Cons: N/A
review from
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10.0
Pros: Great proximity to LAX. Great service.
review from
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10.0
AVR -- A+
Pros: We had a great experience with AVR! Rates for our rental was the lowest. The minivan we rented was clean. Shuttle between the airport and their location was very convenient. Call their office when you arrive to LAX to arrange for pick-up. Also, call on the day when you're expected to drop-off the rental to make sure a shuttle is available. Do these things and you should have no issues.
Cons: LAX is a mad house!
review from
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10.0
Pros: awesome customer service ! limo shuttle.
Cons: nothing
review from
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10.0
Pros: Quick and painless, i was even able to pick it up earlier then i reserved it for. I will be back
review from
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10.0
Pros: Helpful staff.
Cons: Passenger vans don't have unlimited miles for one day rental. They should.
review from
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10.0
Great Deal for Family Vacation
Pros: Accurate information on website about shuttle pick up
Cons: N/A
review from
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10.0
Pros: Great proximity to LAX. Great service.
review from
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10.0
AVR -- A+
Pros: We had a great experience with AVR! Rates for our rental was the lowest. The minivan we rented was clean. Shuttle between the airport and their location was very convenient. Call their office when you arrive to LAX to arrange for pick-up. Also, call on the day when you're expected to drop-off the rental to make sure a shuttle is available. Do these things and you should have no issues.
Cons: LAX is a mad house!
review from
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10.0
Pros: awesome customer service ! limo shuttle.
Cons: nothing
review from
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3.2
Pros: Customer service was poor but car was good
Cons: They charged us an extra $80 more than the agreed upon amount thru kayak
review from
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2.0
Pros: You guys rip me off. I RENTED THE AT LAX AIRPORT , NOT IN SANTA MONICA . IT COST ME $52.00 US. THERE WAS NO PICKUP OR DROP OFF . THEY DID NOT EXCEPT MY CRADIT CARD INSURANCE. SO I DID NOT GET THE CAR.. I WILL NEVER DO ANY BUSSINES WITH . KAYAK. BECAUSE YOU GUYS SENT ME AND MY WIFE TO THE WRONG PLA
Cons: EVERY THING
review from
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2.8
Cons: There isn’t any direct pickup from the airport. You have to take a city bus to a parking lot where a ACE van will take you over. There was a 2 hour wait to get our car, and they didn’t even have our SUV avail so had to give us a minivan. The car seat for our toddler was beyond gross and stained.
review from
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2.0
Pros: Nothing! We couldn’t rent a car with that company and.. we paid a insurance for nothing!
Cons: No one came to pick up us! We have to take a bus when in the instructions said call to pick up. When we called, a recorded voice started to talk.. we hadn’t the opportunity to talk to a person.. then we did a research about ACE and has the worst rating of all and a lot of complaints..
review from
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6.4
Cons: They try to up sell on everything and delay the process. Its realy annoying when you are trying to get going AND THEY ARE HOLDING YOU UP.
review from
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2.0
Pros: There was nothing good about it.
Cons: I had to wait 4+ hours to get my van. The van was dirty inside. Someone had threw up in the van and we cleaned it up. The pick from the Airport to the Agency to get the van was confusing and a waste of time. When we finally got the agency, the agent told us they over booked. We ended up spending almost 6 hours at the agency waiting for the van. There were people a head of us that waited more than 8 hours to get their van. This is the worse car rental agency I had encountered. WILL NEVER GO BACK AND WILL NOT RECOMMEND TO ANY OF MY FRIENDS OR FAMILILIES.
review from
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Where can I find Ace hire cars in Los Angeles?
8820 Bellanca Ave, Ace car rentals
Address
8820 Bellanca AvePhone
+1 424 293 1154Top tips for hiring a car from Ace in Los Angeles
- Book your car hire from Los Angeles in Ace at least 1 day before your trip in order to get a below-average price
- Intermediate car hires from Ace in Los Angeles are around 48% cheaper than other car types, on average
FAQs about hiring a car from Ace in Los Angeles
What is the most popular car hire from Ace in Los Angeles?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Los Angeles.
How many car hire locations does Ace have in Los Angeles?
Ace has 2 car hire locations in Los Angeles. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Ace offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
No (according to our data)