Book Ace hire cars in Los Angeles

Reviews for Ace in Los Angeles

Recent reviews

Traveller rating

Excellent

15

Good

11

Okay

14

Mediocre

59

Poor

0

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get the cargreat price

car was cleancustomer service

car availablenever rent

shuttle from the airporteven though

friendly staffcredit card

car insuranceper day

4.0

Pros:Friendly staff, disney plus on the big screenCons:It took 1.5 hours to get our car with just 2 customers in front of us. The representative who checked us in was working remotely, so we were face timing him through an iPad on the counter. It was very inconvenient and took forever. The reservation said we have to pay $300 deposit, he told us, doesn't matter what the reservation says, we charge $500. The car we got smelled like weed. We exchanged it for another car that smelled like smoke and was dirty. I had to stop at a store on the way home and buy disinfectant to clean it myself. Never again!Reviewed 30 Jun 2021

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10.0

Pros:The Staff Was Very FastReviewed 29 May 2021

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2.0

Pros:NothingCons:EverythingReviewed 24 May 2021

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2.0

Pros:Do NOT rent from Ace rental car. It is NOT worth it. They have NO shuttle from the airport to their offsite location. Most people waited over two hours for their car that they have reserved. I made a reservation and they refused to rent me a car because my married name was not on my credit card, EVEN though both my married and maiden names are on my driver’s license. So, this rental car place left me and my two year old son stranded. It was absolutely ridiculous!!!!!Cons:Nothing.Reviewed 17 May 2021

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8.0

Pros:Good cars good staff easy in easy outCons:The shuttle service is not good at all had to hop on a different car rental shuttle to get there from the airportReviewed 9 May 2021

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2.0

Pros:When I finally got up to the counter, the rep that I was speaking to on a tablet was nice.Cons:Not having to wait close to three hours in line after making a reservation 3 months in advance just to get a car. I waited two hours in line to sign for the reservation I had placed months in advanced and I waited an hour to get my actual car. It is by far the worse experience I have had and I have reserved a lot of cars in the past.Reviewed 2 May 2021

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2.0

Cons:More agents to check in and more attendants to clean car.Reviewed 26 Apr 2021

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6.0

Cons:Check in took way way too long with only ine agent and multiple people being dropped off at the sametime.Reviewed 22 Apr 2021

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10.0

Cons:A little slow at check in but then good.Reviewed 17 Apr 2021

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2.0

Pros:NothingCons:Let people know up front that if your local not unlimited miles.Reviewed 7 Apr 2021

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10.0

Pros:The staff was super friendly and knowledgeable. The rates were very affordable, will definitely have my business again and my recommendation for friends and family.Cons:Everything was excellent.Reviewed 5 Apr 2021

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2.0

Pros:NothingCons:They need to take temporary licenses, I ended up renting from Budget. Ace has horrible service.Reviewed 2 Apr 2021

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• What is the most popular car hire from Ace in Los Angeles?

  Economy (Kia Rio or similar) is the most frequently booked car hire type from Ace in Los Angeles.

• How many car hire locations does Ace have in Los Angeles?

  Ace has 1 car hire location in Los Angeles. Take a look at our Ace hire location map to find the best car hires near you.

• Does Ace have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  No (according to our data)