Book Ace car hires in Los Angeles

Pros: Do NOT rent from Ace rental car. It is NOT worth it. They have NO shuttle from the airport to their offsite location. Most people waited over two hours for their car that they have reserved. I made a reservation and they refused to rent me a car because my married name was not on my credit card, EVEN though both my married and maiden names are on my driver’s license. So, this rental car place left me and my two year old son stranded. It was absolutely ridiculous!!!!!

Cons: Nothing.

Pros: When I finally got up to the counter, the rep that I was speaking to on a tablet was nice.

Cons: Not having to wait close to three hours in line after making a reservation 3 months in advance just to get a car. I waited two hours in line to sign for the reservation I had placed months in advanced and I waited an hour to get my actual car. It is by far the worse experience I have had and I have reserved a lot of cars in the past.

Cons: More agents to check in and more attendants to clean car.

Pros: Nothing

Cons: Let people know up front that if your local not unlimited miles.

Pros: Nothing

Cons: They need to take temporary licenses, I ended up renting from Budget. Ace has horrible service.

Pros: Nothing. Was not able to rent vehicle. Customer service is terrible. This company should not exist.

Cons: Nothing. The company should not exist.

Pros: The staff tried to steal money from me by selling extra coverage when i specifically told them my credit card covered my rental.. when i told Them i didn’t want any more coverage, he just told me bye.. I WILL NEVER USE ACE EVER AGAIN AND WILL MAKE SURE NO ONE AROUND ME UAES THEIR SERVICE.. a bunch or crooks!!!!

Cons: We arrived 3 hours later than expected and our car of preference was not available,even though we had prepaid in full for reservation. Ended up getting a crappy Dodge Journey for $60 more that wreaked of marijuana and had a slipping transmission and near bald tires.