Guest reviews
Overall rating
5.9
Okay
Based on 389 reviews
Cleanliness
7.0
Comfort
6.9
Pickup/dropoff
6.7
Value for money
7.5
Skip to main content
Pros
"Car was clean and well-maintained."
(in 98 reviews)
"Nice car & quick service"
(in 70 reviews)
"Easy and great price ."
(in 46 reviews)
Cons
"The customer service was poor."
(in 48 reviews)
"They didn't have the car reserved."
(in 23 reviews)
"Took over an hour."
(in 14 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
-
10.0
Pros: Helpful staff.
Cons: Passenger vans don't have unlimited miles for one day rental. They should.
review from
-
2.0
Pros: Nothing! We couldn’t rent a car with that company and.. we paid a insurance for nothing!
Cons: No one came to pick up us! We have to take a bus when in the instructions said call to pick up. When we called, a recorded voice started to talk.. we hadn’t the opportunity to talk to a person.. then we did a research about ACE and has the worst rating of all and a lot of complaints..
review from
-
6.4
Cons: They try to up sell on everything and delay the process. Its realy annoying when you are trying to get going AND THEY ARE HOLDING YOU UP.
review from
-
2.0
Pros: There was nothing good about it.
Cons: I had to wait 4+ hours to get my van. The van was dirty inside. Someone had threw up in the van and we cleaned it up. The pick from the Airport to the Agency to get the van was confusing and a waste of time. When we finally got the agency, the agent told us they over booked. We ended up spending almost 6 hours at the agency waiting for the van. There were people a head of us that waited more than 8 hours to get their van. This is the worse car rental agency I had encountered. WILL NEVER GO BACK AND WILL NOT RECOMMEND TO ANY OF MY FRIENDS OR FAMILILIES.
review from
-
10.0
Great Deal for Family Vacation
Pros: Accurate information on website about shuttle pick up
Cons: N/A
review from
-
10.0
Pros: Great proximity to LAX. Great service.
review from
-
10.0
AVR -- A+
Pros: We had a great experience with AVR! Rates for our rental was the lowest. The minivan we rented was clean. Shuttle between the airport and their location was very convenient. Call their office when you arrive to LAX to arrange for pick-up. Also, call on the day when you're expected to drop-off the rental to make sure a shuttle is available. Do these things and you should have no issues.
Cons: LAX is a mad house!
review from
-
10.0
Pros: awesome customer service ! limo shuttle.
Cons: nothing
review from
-
4.0
Roller coaster of emotion
Pros: Very friendly staff willing to go out of their way to fix a problem; took the cost of my cab ride off the bill.
Cons: Takes a long time to receive the car; car inspection is onerous; pickup at airport and return to airport from the site either doesn't happen or you have to wait an hour; everything is done by paper copy and so it takes forever to check out.
review from
-
4.0
Pros: Took over an hour to get picked up from the airport shuttle another hour to get car. Van was dirty and damaged. We thought we were getting a mini van but ended up with a econo worker van. I did not see one happy customer in that place. Never again.
review from
-
8.4
Good experience for a great price
Pros: Price Price Price The manager took care of a misunderstanding with the kind of vehicle that was requested online and the one that was going to be given to us in the office. They were not pushy with Ins or gas. Overall I had a good experience!!! Yes, it is not Enterprise or Avis but it does not cost like them either. you want super quick no issues then pay the extra 80 USD
Cons: The first representative did most of the stuff correctly except for the change in vehicle type. I reserved a 15Pax and was going to be given a 7 pax. I thought to myself "oh man" just like so many reviews said, now is going to happen to me. Luckily the manager took care of it with no issues and off we went.
review from
-
8.4
Staff A+. Tried to rent 8 person vehicle, they gav
Pros: Friendly, quick staff who worked very hard and helped resolve any issues. Super nice shuttle staff A+++
Cons: Online rental via kayak booked them and they gave us a 15 passenger van, which is ridiculous since I only needed an 8 seater. Was able to upgrade for extra money to a Ford Expedition to resolve the problem. Really fortunate they had 1 left on the lot for us.
review from
-
10.0
Pros: Helpful staff.
Cons: Passenger vans don't have unlimited miles for one day rental. They should.
review from
-
10.0
Great Deal for Family Vacation
Pros: Accurate information on website about shuttle pick up
Cons: N/A
review from
-
10.0
Pros: Great proximity to LAX. Great service.
review from
-
10.0
AVR -- A+
Pros: We had a great experience with AVR! Rates for our rental was the lowest. The minivan we rented was clean. Shuttle between the airport and their location was very convenient. Call their office when you arrive to LAX to arrange for pick-up. Also, call on the day when you're expected to drop-off the rental to make sure a shuttle is available. Do these things and you should have no issues.
Cons: LAX is a mad house!
review from
-
10.0
Pros: awesome customer service ! limo shuttle.
Cons: nothing
review from
-
8.4
Good experience for a great price
Pros: Price Price Price The manager took care of a misunderstanding with the kind of vehicle that was requested online and the one that was going to be given to us in the office. They were not pushy with Ins or gas. Overall I had a good experience!!! Yes, it is not Enterprise or Avis but it does not cost like them either. you want super quick no issues then pay the extra 80 USD
Cons: The first representative did most of the stuff correctly except for the change in vehicle type. I reserved a 15Pax and was going to be given a 7 pax. I thought to myself "oh man" just like so many reviews said, now is going to happen to me. Luckily the manager took care of it with no issues and off we went.
review from
-
8.4
Staff A+. Tried to rent 8 person vehicle, they gav
Pros: Friendly, quick staff who worked very hard and helped resolve any issues. Super nice shuttle staff A+++
Cons: Online rental via kayak booked them and they gave us a 15 passenger van, which is ridiculous since I only needed an 8 seater. Was able to upgrade for extra money to a Ford Expedition to resolve the problem. Really fortunate they had 1 left on the lot for us.
review from
-
2.0
Pros: Nothing! We couldn’t rent a car with that company and.. we paid a insurance for nothing!
Cons: No one came to pick up us! We have to take a bus when in the instructions said call to pick up. When we called, a recorded voice started to talk.. we hadn’t the opportunity to talk to a person.. then we did a research about ACE and has the worst rating of all and a lot of complaints..
review from
-
6.4
Cons: They try to up sell on everything and delay the process. Its realy annoying when you are trying to get going AND THEY ARE HOLDING YOU UP.
review from
-
2.0
Pros: There was nothing good about it.
Cons: I had to wait 4+ hours to get my van. The van was dirty inside. Someone had threw up in the van and we cleaned it up. The pick from the Airport to the Agency to get the van was confusing and a waste of time. When we finally got the agency, the agent told us they over booked. We ended up spending almost 6 hours at the agency waiting for the van. There were people a head of us that waited more than 8 hours to get their van. This is the worse car rental agency I had encountered. WILL NEVER GO BACK AND WILL NOT RECOMMEND TO ANY OF MY FRIENDS OR FAMILILIES.
review from
-
4.0
Roller coaster of emotion
Pros: Very friendly staff willing to go out of their way to fix a problem; took the cost of my cab ride off the bill.
Cons: Takes a long time to receive the car; car inspection is onerous; pickup at airport and return to airport from the site either doesn't happen or you have to wait an hour; everything is done by paper copy and so it takes forever to check out.
review from
-
4.0
Pros: Took over an hour to get picked up from the airport shuttle another hour to get car. Van was dirty and damaged. We thought we were getting a mini van but ended up with a econo worker van. I did not see one happy customer in that place. Never again.
review from
Other suppliers in Los Angeles scored
- 7.1/10 Avis car hires in Los Angeles
- 5.8/10 Payless car hires in Los Angeles
- 3.1/10 U-Save car hires in Los Angeles
- 6.6/10 Budget car hires in Los Angeles
- 9.9/10 State Van Rental car hires in Los Angeles
- 6.5/10 Hertz car hires in Los Angeles
- 8.7/10 Midway car hires in Los Angeles
- 6.2/10 Airport Van car hires in Los Angeles
- 5.9/10 Fox car hires in Los Angeles
- 7.5/10 Thrifty car hires in Los Angeles
- 8.3/10 Enterprise car hires in Los Angeles
- 8.1/10 Sixt car hires in Los Angeles
- 6.0/10 Silvercar car hires in Los Angeles
- 6.7/10 AMPM Car And Truck Rentals car hires in Los Angeles
- 7.3/10 Dollar car hires in Los Angeles
- 3.5/10 Economy Rent a Car car hires in Los Angeles
- 7.6/10 Europcar car hires in Los Angeles
- 6.6/10 NU Car car hires in Los Angeles
Where can I find Ace hire cars in Los Angeles?
8820 Bellanca Ave, Ace car rentals
Address
8820 Bellanca AvePhone
+1 424 293 1154Top tips for hiring a car from Ace in Los Angeles
- Compact car hires from Ace in Los Angeles are around 51% cheaper than other car types, on average
FAQs about hiring a car from Ace in Los Angeles
What is the most popular car hire from Ace in Los Angeles?
Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from Ace in Los Angeles.
How many car hire locations does Ace have in Los Angeles?
Ace has 2 car hire locations in Los Angeles. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Ace offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
No (according to our data)