Boston hotels near Boston City Hall

Cons: Tight rooms for two travelers with large bags

Cons: Waking up to a 45 degree room and being told that a refund was not possible. They did provide a space heater, but after a few hours it only raised the temperature to 49 degrees. No refund?! The Godfrey said I have to get the refund through the website. I expect a runaround.

Cons: A little expensive

Cons: First room far to loud (trucks unloading / loading 5 am); second room not so loud, but still noisy. Strange inventory: No hooks to hang coats etc. Only one shelf for shirts in the wardrobe, no other furniture witgh drawers (underware etc.) half of the wardrobe full of ironong board. No hooks to hang bathrobe and bigger towels in the bathroom. small selection at breakfast, every day the same. Loud music allready at breakfast. No bowls for yoghurt and esreal to mix, except small plastic cups. All breakfast cups, spoons etc. plastic (lots of vaste) hardly any tables to eat breakfast (sofas. lounge chairs etc.) Over all feeling like a grown up youth hostel

Cons: Menu options and Room Service could be better (and available 24/7), instead of limited until 11 pm

Cons: Room had a strange layout, was very dark. Only had 1 window to an inner courtyard, very dark.

Cons: Booked a two bedroom with a third party site,didn't have that option so I called up the hotel to see if there was an option. Was told to just mark in underspecial request and they would have it for me. When I checked in was given a small King size room and says that's what we booked. Told the manager who talked to us what happened and she says we never made the request. I pulled up the reservation on myphone and showed her the request, then she says its first come first serve basis. Only room left for the night was a $80 upgrade was a four class upgrade to a suite which was much bigger and had two TVs, so I took it, had no other option. Walked into the room and if that was a four class upgrade I would hate to see a regular room. Room was very small, only one TV. Don't get me wrong, hotel was very nice. Big screen TV,nice showers and towels, but felt very very very cheated. Along with the $52 for parking it was like spending $600 a night for a small room.......Really??

Cons: Offsite Valet Parking was $52 per day, raising the effective room rate cost by that amount. Bed was too soft to be comfortable for my taste. No onsite restaurant

Cons: Ice machine was broken, but these things happen.

Cons: It's hard to think of anything we didn't like

Cons: Ok to be picky no restaurant mostly coffee shops and food concession s but this encourages you to go further and Boston is easy to get about .ok bar is limited but what they do offer in very good but it's no pub .old fashioned. is outstanding but only few bottled beers no draft

Cons: location

Cons: TV program transmission quality was spotty. Glass shower screen led to wet bathroom floor and soaking bath mats after every shower. Ice machine hard to locate and not on every floor.

Cons: Restaurants weren’t open long enough

Cons: They offer room service, but it's from the restaurant next door called Back Deck and the food wasn't just sub-par, it was bad. I ordered a burger that was burnt, it says it comes with french fries but it comes with dry, tasteless, potato wedges. We had our room upgraded to an executive suite, and it was still incredibly small. The staff is new and it is very obvious when you check in. They couldn't find where the card keys were or how to activate them which I would expect to be hotel staff 101. For as nice as the hotel is, there's a definitely a lack of professionalism in the lobby staff. And for whoever posted that there's a welcoming bar in the lobby, it hasn't even been opened yet, so....

Cons: Room was a fairly small. Dresser in the hall made for tight passage between the bedroom and the bathroom.

Cons: Jeez, the standard rooms are tiny with hard to access closet and no side table on one side of the bed. We were offered a larger room for another $40 and should have taken it!

Cons: City bus and subway not easily available. Water taxi ok in good weather only. Few options on eating.

Cons: Cabs to/from Back Bay, etc. can get pricey.

Cons: Being extremely convenient to the airport, it was a hassle to get into town to do anything or eat anywhere other than the hotel.

Cons: No mini bar. No Pool or jacuzzi.

Cons: Expensive

Cons: You get the best but you pay for it too.

Cons: Awful service. We were charged twice for one room and we are still waiting for the hotel to do something. Afyer they lasted about half an hour trying to find our reservation, they made a new one and charged twice after we stayed for only one night.

Cons: Waited for shuttle bus for 25 minutes when told it would be ten. Couldn't check in until 11:15 pm despite having reservation. Ugh. Staff did best to compensate with reduced rate on room, drink voucher and muffins for my 4:30 am departure. But still missed getting to sleep before early start next day.

Cons: Very expensive. Restaurant is very pricey.

Cons: Clean and convenient

Cons: The price

Cons: No working desk was placed in room (the TV table has a surface and a chair but it is not comfortable to use as a working desk). Not enough outlets of electricity and USB were available to connect all of our phones, tablets and computers. The room is a bit overpriced for what it is. Place more vending and ice machines in every floor.

Cons: Our room was not ready in time, and they were (I think) short a duvet when they were preparing it, so they put two flat sheets on the comforter instead of a duvet. This was a minor annoyance.

Cons: No microwave. No fridge. Peeling paint in bathroom. Wet carpet outside the bathroom causing an offensive aroma. Thankfully, it was a short trip. No redeeming value except its location.

Cons: Very pricey. Clock could not be reset and almost made me late for a meeting. TV channels kept losing signal.

Cons: I recommend avoiding a room across the hall or adjacent to the communal bathrooms. They can be a bit noisy.

Cons: if they can provide water on every floor

Cons: No AC on a 90 degree day in June. Room was NOT clean and smelled. The carpet was not vacuumed and we have a 15 month old son. HUGE bugs crawling on floor. Paid over $550 for one night and check in was after 4! Really truly disgusting. Told the front desk and all they said was “sorry by you pre paid for the room” We come into Boston frequently - will absolutely never consider this an option in the future.

Cons: Parking, not included

Cons: Even though it was during the covid pandemic they could have had a few more amenities available. I purposely booked bc they had a gym which was closed (I was alerted only a few days before my trip). With spray disinfectant, masks and wipes available it would have been fine for the gym to be open. Or they could have limited the number of people. That just annoyed me

Cons: Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.

Cons: Elevators were a bit slow and got backed up during peak times of check-in and departure.

Cons: Insufficient soundproofing. Avoid avoid avoid 6th floor: that's where the pool is and kids are very loud when walking and running along the corridor. We couldn't check in at 3:30pm and the room was not ready until 4:30pm, half hour past the check in time of 4pm.

Cons: 8am Altman going off

Cons: The elevators took an abnormally long time to arrive and go down. It sounds like they're working on that, and then they will be perfect!

Cons: When I first arrived to check in the person checking me in said I had two reservations, for two rooms, one paid for one not. I was pretty freaked when I heard this because they asked me to pay again at the desk. I contacted Kayak and according to the nice lady from the company she took care of everything and she did it was not on my bill. My complaint is that it shouldnt have been an issue to begin with, how stupid was the guy at the front desk? Kayak has been good to me with reservations why was that an issue? I actually dont understand how that would have even happened to begin with. My other complaint is even though I KNOW there were several conventions in town that weekend, I was really upset that my friends at the Sheraton got to have an extended check out till 2pm when I KNOW almost EVERY Marriott I have stayed at before has extended check out, the book says they offered it and the lady on the phone said they did NOT offer it specifically because of the convention. I don't see it as far if a hotel attached to the same convention center with the same amount of people could have it and I could not. Especially since the Marriott was a far nicer establishment the hotel room I stayed in and hotel in general was far better kept and polished then the Sheraton. So that was my only true disappointment. Especially since I did not have to check out, I was all set and would just leave. I understand as my mother used to work for Marriott that the maids have to come in and clean asap before new people check in around 4. But still, that just...was odd. In a hotel that large usually they have maids for a lot longer so, I guess I am just missing something.

Cons: Noisy neighbors. Called front desk and they didn't seem to do anything.

Cons: Most hotels I stay in offer water & have it randomly placed around the hotel. There was none to be found here; including the gym. When we attempted to use the vending machine to buy some, only took $1.@@ or coins. We only had larger bills.

Cons: Nothing

Cons: Could have had better mattresses on bed.

Cons: Bit of a waiting line to check in

Cons: Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)

Cons: There was an extremely faint electronic beeping noise that me and my husband heard every night falling asleep; nothing that prohibited us from falling asleep, but I will say that I noticed it each night as I was falling asleep. A little pricey, but warranted given the location; we also didn't pay for parking as we had a family member with a free garage spot at work across town.

Cons: Elevators are a little slow and packed

Cons: The elevators! All weekend, I waited longer for elevators that I could get on than I did waiting for trains in the "T". On Sunday, after waiting nearly 25 minutes for an elevator that wasn't already jam-packed, I had to carry my luggage down six flights of stairs to the meeting room level to use the escalators (which were out of service). All in, an experience I would expect at a hotel charging half what Marriott did for this stay.

Cons: Room furnishings

Cons: Providing information about hotel amenities and outside events from hotel

Cons: Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.

Cons: Bathroom was not cleaned properly may be the product they used and did not finish wiping down because toilet cover and seat was sticky.

Cons: Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.