Pros: Convenient location in Allston and reasonable price
27 Jul 2016
Excellent but spoiled by poor pickup
Pros: Good, clean car
Cons: Pre arranged hotel pick up didn't happen, ended up having to call a different office and had to wait
8 Aug 2016
Good customer service in Boston
Pros: John was very attentive to our needs and made sure we were happy,
Cons: Plugs for charging electronic devices stopped working,
7 Oct 2016
Pros: no problems
Cons: I would have prefered a smaller vehicle. I chose the mini-van because the per-day cost was lower than the compact or mid-size vehicle.
13 Oct 2016
Pros: New car, amazing price, very accommodating staff. Enterprise outdid itself to keep me happy.
14 Oct 2016
Pros: Relaxed and good customer service. Was able to drop off the car at a different location than I picked it up, in fact was able to leave it at my hotel and they picked up the car there. There was a little bit of leeway on the amount of gas to keep in the car upon return. Overall, very happy with the price, service, and the vehicle.
Cons: No negatives or surprises which is always nice.
4 Apr 2017
Helpful attendant made the difference
Pros: Excellent service by Gentry, the person who processed our car rental.
Cons: Flexibility to accomodate customer needs, we needed a van because of a death in the family. We got what we needed with at an affordable rate. Took just 10 minutes total.
27 May 2017
Pros: The staff was super helpful and even gave me a ride to work after my drop off!
12 Jun 2017
Pros: Easy drop off
12 Jun 2017
All would be good if the price would be final
Pros: Everythink was more or less ok. The car was quite new. It had the back camera which was nice.
Cons: The car wasn't clean, z pass didn't work properly. The biggest issue are the full insurance which makes the total price per day over $100.
Cons: Avis has moved to a location other than that listed on the kayak receipt. It is now 183 Cambridge St
26 Sep 2016
At the drop off, there was no parking space to leave the truck. I had to call the local police station to figure out what to do.
12 Oct 2016
Pros: They were very friendly and helpful
4 Apr 2017
Cons: upon arriving at logan airport, where I believed I had reserved the car, the agent informed me that the reservation was for an off-site budget office. They could give me a car, but would charge me more than double. They suggested I take a cab to the off-site office, which I did ($45). Upon arriving at the off-site office, they informed me that I could not use my debit card to rent the vehicle, and I could only do that at the airport office. I found myself stranded in downtown Boston with my luggage and no way to rent a vehicle other than to spend another $45 to get back to the airport! All in all, rental + taxi + add-ons (toll transponder) was more than 3 times the quoted price.
3 Jun 2017
Did not like the Allston location
Pros: How close it was to my apartment.
Cons: The service at this location was horrible. Right from walking in it seemed like the representatives didn't care at all and to be honest I'm not gonna spend money at a place to be mistreated.
15 Jul 2017
Update your pickup addresses
Pros: The car was fine, drop-off easy and conveniently located in Logan airport.
Cons: My receipt gave me the wrong pickup location in Boston. I walked 30 minutes to get to a location that had closed ages ago, and then had to walk an additional 20 minutes (in the opposite direction) to get to the actual pickup location. Then I waited 40 minutes for a car. Thanks.
24 Jul 2017
line was 3 hours long to pick up the car
Pros: nothing, we cancelled the rental and went with another company which had a reasonable line.
Cons: the line to pick up a budget rental car was literally 3 hours long. people at the front had been WAITING THREE HOURS. i will never rent with Budget again.
25 Jul 2017
Pros: The office was closed when we arrived.
4 Jan 2016
Pros: The car we received was fine
Cons: Check in at Boston Logan Budget desk was really poor. This was a prepaid booking and upon approaching the counter I was told that the class of car I had booked was not available. The class was a 'standard - Chrysler 200c or similar'. I was told that we could be upgraded to a small 4x4 which I thought, okay fine. There was no mention of cost for this upgrade until signing the T&Cs at the end of the booking on the machine that I noticed it was an additional $5 a day. When I asked about this, the lady said she could put me in a 2 door car without any upgrade cost. That would mean I would be receiving a car below the grade I had booked but paying the same. She would not upgrade for free so I had to pay the $5 a day more for this larger car.
I realise the cost is minimal but I would like to think the principle is that if the car you book & prepay for is out of stock, you get upgraded to the next size up free of charge. Not rushing to book with budget again, that's for sure when there's so many options in that one terminal. Disappointing and rude service.
Cons: Only had compact cars while other sizes were available for the wild card reservations.
30 Sep 2016
Surprises at every turn
Cons: Two major issues:
1) The rental agent tried to convince me at the counter at pickup that I should never use Kayak insurance - essentially trying to upsell me on Dollar's insurance
2) Twice I had to argue with them about fees. Both times they claimed that my rate had changed b/c I showed up either 10 mins too early or 10 mins too late (at pick up and drop off, respectively). Unfortunately, these changes would have resulted in an additional $600 in fees (on a $200 rental), which is clearly outrageous. Luckily I was able to work with them and they acted reasonably.
4 Nov 2016
I will definitely rent from Dollar Car Rental agai
Pros: The location was good for both pick up and drop off. A shuttle brought us from the airport and took us back. The car was nice, clean, it was a very good value compared to what other companies had to offer.
Cons: There was a long line to pick up. The person who helped us kept on trying to sell (or make us pay) for things we didn't need, like EZPass and other things and told us that if we returned the car early we'll get charged an early return fee, which was not true.
Other than that nothing bad to say.
27 Nov 2016
Forgotten by Dollar at the Boston Airport Location
Pros: Nissan drives very smoothly. The toll payment option more than paid for itself.
Cons: After choosing the car that I wished to drive, the Boston airport location failed to assign the correct car to my contract. In fact, they failed to assign any car at all !!! I was treated rudely when by the employees in the drop-off area when returning the car. They also did not give me a receipt when I requested one. Thus, I was forced to go to the Dollar office on the second floor to get a printed receipt.
21 Jun 2017
Pros: I liked that they were understanding when our flight plans were delayed.
Cons: we only had two people and I wanted a SUV that was small. I'm not sure if it was due to the delay in the flight but I got a much bigger SUV.
I didn't like that I had to pre pay for an EZ pass for the whole week, I'm not sure if that amount was fair since my relatives pay $30/month.
7 Jul 2017
Cons: Did not know how the toll thing went getting off of the airport so.... was kind of talked into getting the EZ pass thing. Since we headed to NH and did not go through any tunnels don't know if it was really necessary to pay the $59 rather than the less than $20 total for the tolls we saw along the way. Guess we need to be more educated consumers about such things when going to an unfamiliar area. Brought the car back on fumes so the gas buy was worth it to us. So it worked out to over $100/day with the add ons which seems a bit expensive to me for a Yaris.
20 Jul 2017
Pros: I was able to get the car on short notice. Only needed it for a few hours and we got a free upgrade to a slightly bigger car so that was great!!
4 Aug 2017
Quick and efficient
Pros: Drop off was very efficient. And the staff member very helpful and polite
15 Oct 2015
Pros: Janet, the rep at the counter in Boston (Logan Airport), was very helpful!
19 Oct 2015
Pros: Convenient check in once I left the counter and check out.
Cons: Check in at the counter was a hassle. Tried to use debit card which was not accepted. Maybe it was mentioned in the fine print, I don't know, but I still don't understand why that's not an acceptable form of payment considering all the information they require of you. The agent did not outline other acceptable forms of payment until asked. Fortunately my wife had her credit card handy.
Pros: After arguing with them they removed the charge for the extra day.
Cons: Very rude people. The location of the cars is in a parking structure that will take you anywhere from 5-15 mins to enter or leave. But this is not taken into consideration for the timing of the vehicle. So if you are 15 mins late (even though our actual rental started 30 mins late due to wait for car and the parking structure) which we were they will try to charge you for an extra day! And when you dispute it they get all high and mighty and rude. Not to mention we requested a toll tag while renting, which they never gave us. So we spent the entire trip trying to avoid toll booths because Alamo would have charged us for that otherwise (I called and checked).
15 Sep 2016
Pros: i thought i reserved a car at the airport but it was downtown and the store was closed - the airport never gave me a deal - they were out of cars but I am certain they lied. i got a great car from dollar rental - i wont use alamo unless its the last choice
18 Sep 2016
Fule tank wasn't full when we got the car.
Cons: I had to make sure that we can return the car with a similar level of fule..
17 Oct 2016
worst experience ever. I will never use Kayak agai
Cons: they didn't have a car for us so we had to spend $60 to take a bus to where we were going and spend the next day finding a rental at another rental center. never using Kayak again
19 Oct 2016
Pros: Got larger car and enjoyed driving it. People were very nice at location.
Cons: Thought it was at Boston airport but took taxi to downtown location so it worked out ok.
24 Oct 2016
Pros: Good gas economy, car was a bit of a go cart Yogo but it did the job.
Cons: Neither location had any airport transportation, we delt with it.
18 Nov 2016
Cons: Associate MADE me purchase EZ pass. I told her it was unnecessary for my trip planned but she said I had no choice, after all was said and done... I didn't need it.
27 Nov 2016
Cheaper than the airport
Pros: Great place to pick up car when if leaving Boston after a few days. We arrived at Logan airport, took a shuttle to our hotel, stayed a few days in Boston without a car and then picked up our rental at this Alamo's convenient downtown location. Prices were significantly lower than at the airport offices. It was easy to drive back to the location for the drop off when we were flying out of Logan on our return flight. We avoided rush hour, followed Google Maps and didn't have any issues. Since we had some large bags we called Uber, who arrived in 3 minutes, and we were at the airport in 15 minutes at a cost of $16.20.
27 Jan 2017
Pros: i like the price really affordable.
definitely going use this service again
Cons: I didn't know to go to the dollar booth afterhours.
31 Mar 2016
Pros: Fast and easy pick up and drop off
19 Sep 2016
Unbelievably rude staff
Pros: Absolutely nothing
Cons: This was by far the worst car rental experience I have ever had. Staff were extremely rude and unhelpful. I really cannot explain in about 50 characters how dreadful the experience was. I have sent a complaint form to Thrifty, but regardless of their response, this would be my last experience with Thrifty.
26 Oct 2016
Cons: car was not cleaned ....head rests not installed,garbage under seats,diaper in console.
8 Nov 2016
Car was dirty, poorly running, + customer service
Pros: Worst experience renting a car ever.
Cons: - Car was very dirty when I picked it up, including the inside of the windows (smudged)
- Car was VERY LOUD on the highway (anything above 40 mph) and the rear cabin shook. Seemed as though there was a rear tire misalignment. I felt unsafe driving the car on the highway.
- Customer service was useless. I called the first day I had the car to see if I could exchange it for a different one at another Thrifty location (I was traveling alot). Lady could not help me find another Thrify location or guarantee that I would get another car.
- I will never rent from Thrifty again.
27 Dec 2016
Actual charge exceeded estimated charge by 100%
Cons: I got an estimation of $408 and ended up with $790. I purchased an additional $165 insurance but I was not aware that I had to buy additional LIS for $200. There was an additional $120 for easy pass charge (which is mandotory in Boston)
13 Feb 2017
Pros: Good price with an a little upgrade my car to next cat.
Good service at location but not the check in counter
13 Apr 2017
Pros: The process of retrieving the car was very easy.
The car was very clean and in great condition.
The returning was very easy as well.
20 Oct 2015
Pros: That after much insistence I was given the ca class reserved and being charged.
Cons: At the counter was asked if want a costly insurance or ok just with basic, as if the basic was not an up charge, yet it was. Of greater annoyance was reserving a Ford Focus or equivalent and having to argue in the garage pickup that a Ford Fiesta is the equivalent of a Focus just because Hrifty considers it to be.
Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.
11 Nov 2015
Pros: Nice people.
Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.
26 Oct 2016
Long time check in and out
Pros: Price was great
Cons: Check in and out was too long
2 Dec 2016
Logan dropoff horrible
Cons: The dropoff at Logan had only one person working - and he was at the front desk. It took me over 35 minutes after unloading my car to just confirm dropoff.
25 Jul 2017
Great staff at Logan International
Pros: I thought the staff was excellent - friendly and patient. Payless cost slightly more than a few other companies but the line was MUCH shorter and was worth every penny compared to those standing in line for an hour.
Cons: My car was not cleaned out - still had trash from last renter.
27 Oct 2015
Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.
10 Nov 2015
Self Serve Car Rental?
Pros: The few folks working at PayLess were very nice and working very hard, there were just too few of them.
The car ran well.
Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.
10 Nov 2015
Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.
13 Nov 2015
Pros: The car ran well. The clerk at the front desk was very kind and extremely helpful on check-in.
Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.
16 Nov 2015
Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.
Cons: I had to pick up the car in a different locale than it was reserved bc they had no cars. Costed me over an hr additional time. Also, car could have been cleaner, but no big deal.
15 Sep 2016
Cons: there was cigarette smoke in the interior
26 May 2017
Downgraded and then charged additional??
Pros: KAYAK offered me this best price - get a jeep. So I take it.
Cons: Didn't get a jeep - "oh there will be a huge wait" guy at the counter says at 9:15pm. Instead he gives me a choice of 4 full size sedans. Fine.
Then, I return the car - early (7am instead of 2pm), with a full tank of gas. I get home and they've charged me an additional 28.75 over what KAYAK charged me already for the full rental.
15 Aug 2017
Pros: the SUV was in great shape and clean, and the drop off was easy.
Cons: The pick up took way too long and a bit disorganized.
29 Oct 2015
Cons: car was from canada, everything was in kilometers. rather frustrating, would have been nice to have had this disclosed upfront.
10 Oct 2016
Pros: Great service
17 Oct 2016
Great Choice, Good Service and Price
Pros: Friendly employees, cheapest deal at Boston Logan of companies, clean comfortable car, and they offered to drive us to the airport terminal and drop us off with our luggage, carseats, and two kids, saving us a long trek to the airport shuttle. Awesome!
20 Oct 2016
New England trip
Pros: Timely handling pickup and drop-off, clean vehicle. Friendly staff.
Cons: Ordered full size car, received upgrade to small SUV (Jeep), comfort of ride not as good.
22 Oct 2016
The Kayak offer/price paid was not the same Hertz
Cons: The tax amounts were very different when we reached Hertz to pick up the car, compared to the amount sent by email in the Kayak confirmation.
The Hertz car itself was a hatchback and not a sedan, as advertised.
The most unfortunate aspect is that at dropping off the car, I was charged an additional 290 dollars as part of the fare (no damages!). This was never shown in the Kayak booking.
The car rental ended up being double the original cost advertised at booking in Kayak, which is extremely misleading on the part of Kayak. Hertz officers told us never to use sites like Kayak. I'm unimpressed by Hertz, but Kayak needs to reach out and address this if they want me to be a customer with them again.
25 Oct 2016
Terrible support at Logan.
Pros: Check in was efficient and I did like the car.
Cons: I left a small wallet with my drivers license and a credit card in the car upon return. I have attempted to call the Logan desk more than a dozen times and no one ever answers the phone. I have called the main 800 numbers and when they tried to transfer me to Logan I was cut off. I will not rent from Hertz at Logan again. This was terrible Customer Service!
Cons: I reserved a full size SUV and they gave me a RAV4 and said it was similar. It was not large enough and they would not correct it so I asked them to cancel it. The rep told me I had to go hunt the manager down myself. When I refused he called him. After a 15 minute wait I was told they cancelled it but didn't want to give me a receipt until I insisted. Another rep then told me to "shut up about it". Never rent from them in Boston! I have used them elsewhere and they were fine
26 Jul 2017
22 Oct 2015
pick and drop off worst experince
Cons: For pick up, short of staff.
For drop off, same problem. Staff complaint overtime, and not happy. Worst than pick up.
never have such a bad experience when drop off. bad customer service
23 Oct 2015
Pros: We got a great car, a Toyota RAV4.
29 Oct 2015
Pros: Wanted a small inexpensive rental car and ended up getting a Prius. Great gas Milage. So the rental was a great value and the car costs almost nothing to run.
9 Nov 2015
Pros: Easy pick up and drop off. Good value.
Cons: The car smelled like cigarette smoke. It would be nice to have non-smoking car option.
21 Nov 2015
Things were great once I got in the car
Pros: The Kia Sol was nice to find in mid-size. I enjoyed the car and checking out the features.
Cons: All-in-all, I had lots of issues renting, as it was expected that I was a visitor to the state, and no one at any of the rental places made it clear what that meant I needed to bring or do differently until I was already in the location, an hour out of my way. Getting into the rental location was a pain, and took numerous loops around the building to get the right entrance. I ended up paying more than twice the expected amount because I didn't know to bring proof of my own insurance, so the only place that would rent to me charged a premium.
27 Nov 2015
Pros: LA SIMPLICIDAD CON LA QUE SE HIZO TODO EL TRAMITE Y LA RAPIDEZ ....
1 Dec 2015
Cons: One of the staff had a attitude, she was a unprofessional.
Poor customer service. Dirty car seats
9 Dec 2015
Rent a wreck!
Pros: Customer service and process for picking up the automobile was easy and hassle free.
Cons: The Hyundai Elantra I was given had scrapes, scratches and dents in over a dozen locations. The flat tire warning light was on when I picked up the car and I eventually had to stop and put air in all four tires in order to get the light to go out.
Pros: Rented minivan - this company had the cheapest rates by far. Was worried once I looked at the Yelp reviews, but everything went fine.
Cons: Pickup process was a bit slow.
26 Oct 2016
Overcharged by incompetent staff. avoid!
Pros: The car existed
Cons: The car wasn't cleared of trash from the previous driver.
Then I returned the car, but no one checked it in until hours later and they charged me for an extra day, so now I have to waste my time disputing this charge.
15 Nov 2016
bad pick-up process
Pros: Car was clean and got good gas mileage.
Cons: When I picked up the car, the person helping me was pretty incompetent. I had a pre-made reservation and it took 30 minutes for him to rent me the car. The "mileage in" in the receipt they emailed me was wrong (different from the "mileage in" on the paper receipt given to me when I rented the car). So it says I drove 600 miles more than I actually did. Probably not a huge deal since they don't charge for mileage.
23 Jan 2017
Complete Bait and Switch--will never use them agai
Cons: I was charged nearly 125$ more than what appeared on my Kayak invoice, plus another 100$ for an EZ toll pass that it turns out I really didn't need. They should have told me that if I didn't rent the EZ toll pass, I would be charged 25$ each time I used the a tollroad--as I used the toll road only twice, I could have saved $50 by NOT having the pass!!
16 Jun 2017
Cons: Our flight was delayed. Unlike the other rental car companies, E-Z was closed when we arrived. We we're able to get a car from Hertz at a substantially higher cost.
3 Apr 2016
Pros: Drop off was very good.
Cons: Pickup was bad. Reaaaally long wait at the desk at Logan airport .
I had trouble finding EZ in the garage.
8 Apr 2016
Cons: Double my price per day for extra days, no one didn't tell me about that
10 Apr 2016
Hidden Charges with EZ Car
Pros: The car was brand new, only 100 miles on it!
Cons: The EZ desk is very hard to find at Logan - no signage. It is actually called Advantage. After I was there, the informed me that if I didn't have proof of insurance, I wouldn't have been able to take the car. There should have been notice about this. The add-ons were ridiculous - $28/day for an EZ pass? The wait at the desk was crazy.
11 Apr 2016
Pros: The rental agents were speedy and helpful
Cons: Car was a bit dirty (side-view mirrors) which made it hard to see.
Pros: The integrated guidance system. It was very helpful.
Cons: An independent GPS system was not available at pickup time.
1 Dec 2016
Pros: Drop-off service was very fast.
Cons: Return to terminal (public transportation) was unfriendly and not helpful at all. No Avis shuttle.
20 Dec 2016
Pros: It was fast and uneventful.
17 Apr 2017
Pros: The car was easy to drive
Cons: Long wait in boston at the check inn
2 Jun 2016
AVIS is a rip off and a monopoly.
Cons: I honesty would not rent from any of the majors unless I had no other choice.
4 Jul 2016
Pros: Below avg. rental value. Agent in boston was great
Cons: Screwed up my return charge.
11 Jul 2016
Avis counter in Boston
Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...
30 Jul 2016
Cons: windshield washer fluid was empty.
14 Aug 2016
Give your review a headline
Pros: August 7th wait time (1:00 to 2:15 PM) to pick up a car is unacceptable! This problem needs to be corrected.
E.C. Sherry Jr.
27 Sep 2016
Cons: avis is terrible. they were completely incompetent, couldnt even connect me to the local office where i would have picked up, and tried to charge me $500 more to change a minor error in drop off. I thought kayak would default my drip off to the airport location but did not. when I went to fix it they wanted to gauge the price. I ultimately cancelled and took alamo instead.
Pros: The check in was easy, but they had no idea of my Emerald Club Membership
Cons: The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea.
The Toyota Camray is a POS.
The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.
7 Jun 2017
Easy pick up and drop off
Pros: Very easy pick up and drop off. Staff friendly and car was perfect for our trip.
23 Jun 2016
Pros: The drop off at Logan Airport could not have been easier
2 Aug 2016
Great Rental but Logan Airport is a Nightmare
Pros: Great rate on a rental that was picked up in Osford, CT and dropped off at Logan Airport.
Cons: The rental process was smooth and the rental car was great, but Logan Airport is a nightmare to navigate. No reflection on National, though.
9 Oct 2016
Good but over priced
Pros: Airport trys to rip you off like crazy with rates.
Cons: Pricing was so high!!!!
10 Oct 2016
Cons: The price of $145 a day for an economy car was ridiculous; holiday weekend.
14 Oct 2016
Pros: Pick up Great
Cons: Drop odd a bit confusing
28 Oct 2016
Pros: Great service at pick up location (Logan Airport). And speedy return process at downtown Boston location.