It looked nice in appearance
The front desk did not do as professionally as he could have. I waited interacted with him for almost 30 minutes before he finally checked me in.
Beautiful historic hotel in a fabulous location
This hotel was stunning! We were instantly greeted by professional and friendly valet and escorted into the lobby, which is breathtaking. The history alone is what motivated us to book our stay, but the service, decor, location, and comfort of the bed is what will make us stay here again and again in the future.
The rooms and bathroom are very small, but the comfort and decor make up for the small spaces.
Expensive. Small rooms.
4 stars..... a joke!
The history of the place and the location
Superior rooms are old, small, no safe, no fridge, no water in the room, terrible isolation....and the place is worn out... not worth 3 stars at European standard! A rip off!
The staff were awesome What a wonderful stay at such an historic hotel
No free breakfast
Historic hote, in good location.
First hotel I have stayed in where elevators were something I discussed. as in "waiting 15 minutes in line to get on an elevator".
Kayak screwed up
When we arrived the hotel was sold out and did not go or our "guaranteed reservation" for a double room. We were instead offered a full size bed and a cot for the same rate even though the room sells for $50 less. Spent most of our night on the phone with Kayak who didn't care. Says it's non refundable yet how they can say it's a guaranteed reservation when clearly it's a maybe!
Horrible customer service by hotel manager and kayak. Hotel didn't offer to call around or find other accommodations for us.
Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for.
I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
Great location. Great Staff & Service. So much His
This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.
Old Building - Outdated Room
Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark.
Room was rather small, no free wifi.
Boston Omni Parker House Hotel is centrally located in Boston, a 3-minute walk from Boston City Hall and 7 minutes by foot from Boston Common. Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Boston? This hotel has 0 square feet (0 square meters) of space consisting of conference space and meeting rooms.
Based on 7,015 reviews
Value for money
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