The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time.
Paying for parking. They clearly own the garage I think they could include parking for their guests.
Nice locatio and accessible to main attractions
Didn't get room we booked
The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Cancelled our stay due to rudeness and apathy from
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
A Restorative Saty
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day.
No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
Great Location, Luxurious
Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful.
Quiet except for airplane noise overhead (from higher floor room.
We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.
Pretty bad experience
The manager was very nice and tried to help.
The doorman lost our bag. The front desk was incompetent and was hardly helpful. The restaurant refused us service.
Loved the location. It was our first visit to Boston and loved the convenience to Newberry St. and the subway. Nice rooms and great service. Nothing fancy but met all our needs.
Short Business Trip
Convenient location, typical business hotel
Needs a little more updating, few food/beverage choices in lobby
The Hilton Boston Back Bay hotel is ideally located in the heart of Boston's most picturesque neighborhood just steps away from everything Boston has to offer. You will find the most popular cultural and tourist attractions as well as prime business centers and the best shopping, dining and entertainment options right outside our door. Our center-city location is only four miles to Boston Logan International Airport with easy access to major thoroughfares and directly across the street from the Hynes Convention Center and the Prudential Center. Our Location The best of Boston is all within easy walking distance of our Hilton Boston Back Bay hotel: The Shops at the Prudential Center are located directly across the street and feature over 75 shops and restaurants including the panoramic Skywalk and starting point of Boston Duck Tours. -The Hynes Convention Center is across the street. -Symphony Hall, home of the Boston Orchestra, is two blocks away. -Some of the country's largest companies are housed in the offices at the Prudential Center, Hancock Tower and Copley Square all just around the corner. -Adjacent to the Christian Science Plaza and Mother Church. -Boutique shopping, galleries and al fresco dining on Newbury Street is two blocks away. -Fenway Park, the oldest MLB Stadium still in use and the beloved home of the Boston Red Sox, is a five minute walk. -The newly expanded Museum of Fine Arts and the Gardiner Museum are a ten minute walk. -The campuses of Berklee College of Music, New England Conservatory, Boston University, Harvard University, MIT and The Colleges of the Fenway are all nearby. -Massachusetts General Hospital and the Longwood Medical Community are in close proximity. -The hotel is surrounded by the scenic and historic Back Bay, South End and Fenway neighborhoods including 18 miles of recreational trails along the Charles River and the Esplanade. -With access to the subway on the corner, all of Boston's historical sites are minutes away, including the Freedom Trail, Faneuil Hall, Quincy Market and the waterfront as well as other popular destinations such as the New England Aquarium, Children's Museum, Museum of Science and the TD Garden, home to the Boston Celtics, Boston Bruins and other special events. Our Facilities In addition to our great hotel location, the Hilton Boston Back Bay hotel also includes an array of amenities to make your stay more comfortable and productive: 390 recently renovated guest rooms featuring the Hilton Serenity Collection bedding and bath experience. -A sun-drenched 5500 sq. ft state-of-the-art fitness facility including an array of premium cardiovascular and strength training equipment, locker facilities, sundeck and heated indoor pool with whirlpool. -Dine in casual comfort in FORTY DALTON, offering uniquely inspired cuisine combining fresh local ingredients with innovative interpretations for breakfast, lunch, and dinner. -Relax with your favorite beverage in the lounge at FORTY DALTON while watching your favorite game. -Kick back and put your feet up in the comfort of your own room with In-Room Dining while catching a movie on the new LCD flat panel high-definition TV. -Starbuck's coffee proudly served in our lobby cafe. -Business Center conveniently located in the lobby cafe provides complimentary Internet access on our terminals or yours with printing, faxing, copying and scanning capabilities allowing you to easily stay in touch while out of town. -The convenience of wifi service throughout the entire hotel including all guest rooms is also available. Daily fees apply. -On-site self-parking in our attached secured garage. Daily fees apply. The Hilton Boston Back Bay hotel also offers 15,000 square feet of versatile meeting and ballroom space including a 2,800 sq. ft. ballroom, junior ballroom and 13 breakout rooms as well as the latest audio visual equipment and services.
Based on 1,745 reviews
Value for money
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