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Cons: Seats were horrible, Tv was broken,

Cons: The headphones are not working

Pros: with 23 years old aircraft, I expected the seats are not comfortable. Same with the entertainment screen, it did not work for almost half the flight and after that, it started working like 1990s PC. The meal okay compared to other flights. From Ahmedabad to Delhi, there was no meal.

Cons: The attitude of check-in staff. The Check-in lady was rude to talk, felt like she does not want to help me, answered my question after repeating it 3 times. Also, at the boarding gate, same staff.

Pros: The itinerary and the fact that the flight was uneventful was the only good part.

Cons: The gentry itself

Pros: This is a state run airline. The only thing that was good was the itinerary.

Cons: The gentry always sucks

Pros: Most important job of moving people during pandemic is no easy and AI is doing it on timely manner.

Cons: Aircraft maintenance

Cons: can't help

Cons: garage service

Pros: Nothing

Cons: old aircraft. entertainment system was old. Couldn't charge my phone. flight attendants weren't responsive to my call.

Pros: Nothing. Aircraft was old. Entertainment system wasn't working well. Flight attendants didn't seem to care much about service. They didn't even notice or come to my location when I turned the flight attendant light on

Cons: Entertainment system needs to be fixed. Couldn't even charge my phone. Aircraft needs to be upgraded. It's too old. Flight attendant's need to be nicer and attentive.

Cons: Worst ever customer service

Cons: Worst customer service

Cons: Security check-in, Food and providing entertainment.

Pros: Nothing

Cons: Everything Sets, lights, bathroom, food, service, Lots of maintenance issues

Pros: Nothing was “great”. Food was reasonably good. The staff was courteous enough.

Cons: Delay for 2 hours after boarding, with no Air conditioning.That’s unacceptable. The entertainment system not working even after resetting by the crew. I was told many seats had the similar problem !!

Pros: Crew was good. Seats suck. Mine was not even working. Had to call the crew 4-5 times to recline and upright.

Cons: No wifi, no entertainment, bad seats.

Pros: Food was good

Cons: Very poor boarding process with unnecessary security checks at the gate with long lines, no priority for business class passengers, old dirty seats, had to ask for blankets and basic amenities, service was poor. Not up to standards for other airlines for business class travel

Pros: Food was good

Cons: No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations

Cons: Clean bathroom

Pros: Nothing

Cons: Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service

Pros: The seat was spacious.

Cons: They could have provided a pillow. The entertainment choices was very poor.

Pros: They were ok.

Cons: I think so.

Pros: Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report.

Cons: Crew was not helpful

Cons: Crew sounds mean and lies often Why do they have to lie???

Pros: Nothing

Cons: Treating international travels with respect

Cons: EVERYTHING

Pros: FOOD WAS OKAY

Cons: NEED IMPROVEMENT IN CUSTOMER SERVICE, I DONT THINK I WOULD EVER TRAVEL WITH AIR INDIA. VERY VERY VERY POOOOR SEVICE.

Pros: Pathetic experience all around

Cons: pathetic experience

Cons: poor customer service by Airindia

Pros: Pathetic

Cons: pathetic customer service

Pros: Crew members not responding,tv not working,seat not comfortable

Cons: Better entertainment,comfortable seating

Pros: Tv not working,seating not comfortable

Cons: Poor costumer service.

Cons: It would have been better if you would have told me that I need a transit visa in delhi,terrible customer service and ridiculously poor responsibility through your team of reservation that cost me to loose my 600 dollars for nothing coz they refused me to board on plane,and when I called you from airport,you never responded back to me, I am not recommending anyone to book their flight through your website

Pros: Food was decent

Cons: This flight needs a total rehab..... the amount of electrical failures it has, it might be a disaster waiting to happen

Pros: overall safety is good

Cons: media is not at all working and its hard on such long flights without media especially when you are traveling with kids

Pros: Nothing

Cons: Cleanliness of the flight. Horrible bathrooms.

Pros: Horrible. Airhostess was not respectful towards other passengers.

Cons: Cleanliness! Bathrooms were horrible. Absolute no maintenance.

Pros: Time to destination with non stop flight is excellent.

Cons: Crew addressing elderly people, My mom was provided food until she went and explicitly asked for food.

Pros: Checkin bag missed. Worst Air india

Pros: 1 check in bag missed. Launched the complaint and still no use.

Cons: Make sure no bags misssed

Pros: Crew is very poor

Cons: Social distancing no middle seat precautions

Cons: Air India promises to give you minimal service and maximum prices due to COVID. Horrible business class seats

Cons: Air India needs to be competitive and offer better services that is on par with other international airlines.

Cons: No entertainment at all even in business class

Cons: Food given was veg even though i had asked for non veg. The flight attendant said they can't give non veg. Attendant not helpful

Cons: AirIndia did not support me at all in this emergency situation of corona. very disappointing.

Pros: Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative

Cons: How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector