
Air India information
IATA code | AI |
---|---|
Routes | 519 |
Top route | New Delhi Indira Gandhi Intl to Mumbai Chhatrapati Shivaji |
Airports served | 102 |
Top airport | New Delhi Indira Gandhi Intl |
Air India traveller reviews
Pros
Cons
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.3
Pros: Food was good
Cons: Terrible communication about what terminal and gate to go to!
review from -
6.0
Pros: Every thing SoSo Flight delay No proper signs where to go No courtesy of staff
Cons: Cortese staff more helpful in answering to customer I had less weight in checked baggage requested agent if I could check in my small had bag which would have made it 27 kg total ( 2 kg more than allowed wt of checked baggage ) but no carry on Was spoken to very rude with agent
review from -
6.6
Cons: Seats are not comfortable
review from -
6.0
Cons: Everything can be upgraded as nothing works in air india. Bathrooms are always either flooded or so dirty. Need more hygienic way of traveling.
review from -
7.0
Cons: Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade.
review from -
2.6
Cons: There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals).
review from -
3.6
Cons: TV screens did not work at all. For a 15 hour flight this is the worst thing possible. How do u kill time !!!! Food could have been better. The first meal was so less in quantity. I was so hungry but they didnt have more to give.
review from -
5.3
Pros: Seat was very spacious
Cons: The plane showed its age. In flight entertainment screens werent working for most seats
review from -
8.0
Pros: Crew were great!
Cons: Delaying the flight by 35 minutes meant I would likely miss my connection. I booked another flight just in case for an hour and a half later. Then delays departing mean that I almost missed my second flight. Thanks to lead cabin crew's assistance and the ground crew at HKIA I made the connection to Shanghai by a minute or two. Boarding was a bit disorganized.
review from -
2.0
Pros: Flight not full
Cons: Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment.
review from -
7.0
Pros: Usual air India good service
Cons: We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey.
review from -
8.5
Pros: Crew was extra helpful and kept checking on me when I had a fever.
review from -
4.0
Pros: Nothing
Cons: Food and Seats
review from -
4.0
Pros: Bad Food
review from -
2.4
Cons: They bumped me and put me on a later flight. Yikes
review from -
7.3
Cons: Seats are not very comfortable. Flight status did not show in the seat monitors.
review from -
4.8
Pros: That I got from Pune to New Delhi
Cons: The flight was delayed by an hour and 10 mins and no announcements at Pune airport. Cabin crew seemed welcoming when entering the aircraft but was very crude in the way food was served and didn't really care. Just wanted to get it all over with and go home it seemed.
review from -
3.6
Pros: 1.The crew was average. the seat comfort is different in different rows as far as legroom is concerned. 2. The crew member was not aware of the procedure involved in passengers involved transfers to various destinations after landing at New Delhi. They misguided some passengers(including me) directing them to exit through emmigration procedure, collect the baggage and report at domestic transfer desk. we had been issued Transfer Boarding Pass at Chicago itself for our connection flight to Bengaluru.There was no need to go through the emmigration at New Delhi and collect the baggage. The baggage collection procedure was a hell of a business. This can be verified from the various registers maintained at domestic transfer desk. it took almost 3 hours for getting the luggage going through the customs etc, 4. At the arrival lounge there was no AIR INDIA HELP DESK or representative to guide the passengers. Similarly, the sign board only displayed transfers/baggage claims arrows. and the suddenly one finds a sign board displaying domestic transfers. At this point confusion arises as the passengers disembarked from international flights are required to go to international transfers where there is no requirements for emmigration and baggage collection as the emmigration procedures take place at final destination if it has the facilities. 3, The numbers of passengers affected may be verified from the various registers at the airport. On three registers kept at various entry points, we had to make entries as regards passport No. baggage tag No. Fligh No. etc, etc.
Cons: WE received an email from AIR INDIA that our connecting Flight AI 174 from New Delhi to Bengaluru has been cancelled due to operational reasons. The new connecting flight is AI 1174 from New Delhi to Bengaluru. 2. While checking in at Chicago we were issued Transfer boarding passes for second leg of journey from New Delhi to Bengaluru. It displayed Flight No. AI 174, instead of AI 1174. When this was brought to the notice of the official at the counter at Chicago airport he told in their computer there is no change. The baggage tags also displayed AI 174. 3. After alighting at New Delhi and going through all the hell when we checked in at domestic transfer desk, the official observed that out Transfer Boarding passes for Delhi-Bengaluru sector is for AI 174 and the luggage ( four bags) also contained the same flight number AI 174. 4, we were told we will now be issued new boarding passes for AI 1774 as domestic passengers. SIMILARLY, new baggage tags were placed on luggage. There we were also told that AI 174 a San Francisco to Bengaluru Flight via New Delhi is not cancelled and it is only delayed, Had we not been misguided at Delhi, we could have simply boarded AI 174 at Delhi and the luggage also could have reached Bengaluru in the same flight without we going through the procedure of baggage retrieval process at Delhi as it was along with other passengers luggage already kept AT DELHI AIRPORT departure terminal for uploading in AI 174. It is our humble suggestion that even by mistake if passengers go through emmigration procedures at one airport instead of the next port of destination, system should be in place to take care of the same by MARKING the person to again go through the emmigration procedure at the final destination..
review from -
8.0
Pros: Flight in Time
review from -
3.2
Cons: The flight was delayed 1.5 hrs. Causing me to barely make it to my transfer. Air India is notoriously bad on punctuality
review from -
3.3
Cons: There is a lot of difference between flights experience from San Francisco to Delhi and Delhi, India to San Francisco. India to San Francisco was little better. Service was very poor. Food was not on time and quality and quantity was poor. Get your own stuff to save yourself from starving.
review from -
2.0
Pros: Nothing. I would never ever fly with Air India.
Cons: They need to work on everything. Super crappy customer service, crappy food quality etc
review from -
3.6
Cons: No delay, entertainment, 3 hours flight should get a proper meal
review from -
5.6
Pros: On board crew service, and the meal.
Cons: Lot of things: 1. Flight was delayed about 3 hours, 2. Boarding was chaotic, 3. Disembarkation was more chaotic and delayed, 4. Checked bags took about half an hour to reach the belt.
review from -
2.0
Air India can't keep.up the time
Pros: Nothing
Cons: They delayed the flight hence my parents Mangalore flight got missed..air India timings are pathetic
review from -
4.3
Pros: Service by cabin staff.
Cons: 1. Changing the boarding gate, 2. Pilot blabbering, 3. Landing.
review from -
8.8
Pros: Everything is good, just the food is not that great...
Cons: Healthy food would be nice..
review from -
4.0
Pros: Nothing in particular.
Cons: No inflight entertainment. Old plane - no facility to charge phones, not even a bag to keep things. flight crew could smile more.
review from -
3.3
Pros: Onboard crew is willing to help.
Cons: Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30.
review from -
4.3
Pros: Nothing much.
Cons: The business seat was not comfortable. They serviced food from midnight until 1:30 am on a night flight. With the lights on, you cannot really sleep. The sleep mask provided can’t cover the light properly. It was just a horrible flight.
review from -
6.0
Cons: The food option can be better.
review from -
8.0
Cons: Check in process at Mumbai airport.
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9.0
Cons: NA
review from -
2.3
Pros: 4 hours delayed and horrible service. I really hate this flight company!!!!
Cons: Punctuality and better service. Please let passengers know early of any changes. Utterly shocked.
review from -
2.0
Pros: Nothing
Cons: It was like flying a crowded bus with push and shove!
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4.6
Pros: Not much
Cons: Everything
review from -
8.0
Pros: They really take care of ur needs, try to accommodate elderly ppls needs
Cons: Food please please I am not saying give excellent food, but please give ok type food
review from -
3.3
Pros: Notjing
Cons: Many of the seat monitors did not work. Mine did not work going to or from Delhi. For a 14 hour flight that is ridiculous. The beverage cart came around once. All you got was water and tea or coffee with the meals. Some of the flight attendants had attitudes and were throwing temper tantrums.
review from -
8.0
Pros: Smooth and good.
Cons: Flight was delayed by an hour.
review from -
8.6
Pros: Spacious seat.
Cons: Food.
review from -
5.0
Cons: There were no fans or AC running before takeoff and we had to sit in a hot plane for an hour. My seat wouldn't stay reclined. My child's entertainment system froze early on and no one fixed it. One of the toilet seats was broken. Airport checkin lines were very poorly managed.
review from -
6.0
Pros: Crew was amazing. They are very active.
review from -
10.0
Pros: Smooth flight, good service
review from -
2.0
Cons: The entertainment system does not work.
review from -
2.6
Cons: The entertainment system doesn't work at all.
review from -
10.0
Pros: Space
Cons: Lounge experience
review from -
7.6
Pros: Good flight crew
Cons: No
review from -
7.0
Cons: Proper check in at the surat airport is requiresd
review from -
6.3
Cons: Boarding at hyd is was worst. The associates were very rash n rude.
review from -
2.0
Pros: Same thing as my earlier flight.Toilets paper was out of stock. No water inside Toilets.
Cons: They are not going to change until this is privatize.
review from -
2.0
Pros: No seats are horrible, Toilets/ Restrooms are smelling very bad. No staff bother even the flight Attendant
Cons: This is lazy people never bother what ever you tell them. I don’t think they will improve. Your travel blog should not do any business with them it will bring shame & negativity.
review from -
8.0
Pros: Crew was good,seats were uncomfortable,less leg space
Cons: There should be more legs pace and if the person sitting near window wants to getup and go out then every body should not get up.TVScreens were not working or the speakers were not working
review from -
2.0
Pros: Food is good. Crew is very polite.
Cons: Everything - Boarding, Quality of Aircraft, Cleanliness, Entertainment. Everything looks so outdated (and broken). Pieces of the seat were dangling.
review from -
6.0
Pros: I like just the greeting
Cons: Service of the crew
review from -
7.3
Cons: Food wasn't good at all, so if you improve the food quality, that would be much better experience.
review from -
4.3
Pros: Food and crew
Cons: Toilets didn’t work, they were dirty and no water!
review from -
0.0
Pros: Air India sucks.
Cons: unprofessional service
review from -
8.0
Cons: The runway lights at lucknow airport caused the plane to turnaround
review from -
10.0
Pros: Great
review from -
5.0
Pros: Seats were not comfortable.
Cons: Switching to business class for better comfort
review from
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8.5
Pros: Crew was extra helpful and kept checking on me when I had a fever.
review from -
8.8
Pros: Everything is good, just the food is not that great...
Cons: Healthy food would be nice..
review from -
9.0
Cons: NA
review from -
8.6
Pros: Spacious seat.
Cons: Food.
review from -
10.0
Pros: Smooth flight, good service
review from -
10.0
Pros: Space
Cons: Lounge experience
review from -
10.0
Pros: Great
review from
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6.6
Cons: Seats are not comfortable
review from -
7.0
Cons: Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade.
review from -
8.0
Pros: Crew were great!
Cons: Delaying the flight by 35 minutes meant I would likely miss my connection. I booked another flight just in case for an hour and a half later. Then delays departing mean that I almost missed my second flight. Thanks to lead cabin crew's assistance and the ground crew at HKIA I made the connection to Shanghai by a minute or two. Boarding was a bit disorganized.
review from -
7.0
Pros: Usual air India good service
Cons: We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey.
review from -
7.3
Cons: Seats are not very comfortable. Flight status did not show in the seat monitors.
review from -
8.0
Pros: Flight in Time
review from -
8.0
Cons: Check in process at Mumbai airport.
review from -
8.0
Pros: They really take care of ur needs, try to accommodate elderly ppls needs
Cons: Food please please I am not saying give excellent food, but please give ok type food
review from -
8.0
Pros: Smooth and good.
Cons: Flight was delayed by an hour.
review from -
7.6
Pros: Good flight crew
Cons: No
review from -
7.0
Cons: Proper check in at the surat airport is requiresd
review from -
8.0
Pros: Crew was good,seats were uncomfortable,less leg space
Cons: There should be more legs pace and if the person sitting near window wants to getup and go out then every body should not get up.TVScreens were not working or the speakers were not working
review from -
7.3
Cons: Food wasn't good at all, so if you improve the food quality, that would be much better experience.
review from -
8.0
Cons: The runway lights at lucknow airport caused the plane to turnaround
review from
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4.3
Pros: Food was good
Cons: Terrible communication about what terminal and gate to go to!
review from -
6.0
Pros: Every thing SoSo Flight delay No proper signs where to go No courtesy of staff
Cons: Cortese staff more helpful in answering to customer I had less weight in checked baggage requested agent if I could check in my small had bag which would have made it 27 kg total ( 2 kg more than allowed wt of checked baggage ) but no carry on Was spoken to very rude with agent
review from -
6.0
Cons: Everything can be upgraded as nothing works in air india. Bathrooms are always either flooded or so dirty. Need more hygienic way of traveling.
review from -
2.6
Cons: There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals).
review from -
3.6
Cons: TV screens did not work at all. For a 15 hour flight this is the worst thing possible. How do u kill time !!!! Food could have been better. The first meal was so less in quantity. I was so hungry but they didnt have more to give.
review from -
5.3
Pros: Seat was very spacious
Cons: The plane showed its age. In flight entertainment screens werent working for most seats
review from -
2.0
Pros: Flight not full
Cons: Rude flight attendants. Poor service. Late flight. Poor food. Dehydration. Poor drinks. Poor entertainment.
review from -
4.0
Pros: Nothing
Cons: Food and Seats
review from -
4.0
Pros: Bad Food
review from -
2.4
Cons: They bumped me and put me on a later flight. Yikes
review from -
4.8
Pros: That I got from Pune to New Delhi
Cons: The flight was delayed by an hour and 10 mins and no announcements at Pune airport. Cabin crew seemed welcoming when entering the aircraft but was very crude in the way food was served and didn't really care. Just wanted to get it all over with and go home it seemed.
review from -
3.6
Pros: 1.The crew was average. the seat comfort is different in different rows as far as legroom is concerned. 2. The crew member was not aware of the procedure involved in passengers involved transfers to various destinations after landing at New Delhi. They misguided some passengers(including me) directing them to exit through emmigration procedure, collect the baggage and report at domestic transfer desk. we had been issued Transfer Boarding Pass at Chicago itself for our connection flight to Bengaluru.There was no need to go through the emmigration at New Delhi and collect the baggage. The baggage collection procedure was a hell of a business. This can be verified from the various registers maintained at domestic transfer desk. it took almost 3 hours for getting the luggage going through the customs etc, 4. At the arrival lounge there was no AIR INDIA HELP DESK or representative to guide the passengers. Similarly, the sign board only displayed transfers/baggage claims arrows. and the suddenly one finds a sign board displaying domestic transfers. At this point confusion arises as the passengers disembarked from international flights are required to go to international transfers where there is no requirements for emmigration and baggage collection as the emmigration procedures take place at final destination if it has the facilities. 3, The numbers of passengers affected may be verified from the various registers at the airport. On three registers kept at various entry points, we had to make entries as regards passport No. baggage tag No. Fligh No. etc, etc.
Cons: WE received an email from AIR INDIA that our connecting Flight AI 174 from New Delhi to Bengaluru has been cancelled due to operational reasons. The new connecting flight is AI 1174 from New Delhi to Bengaluru. 2. While checking in at Chicago we were issued Transfer boarding passes for second leg of journey from New Delhi to Bengaluru. It displayed Flight No. AI 174, instead of AI 1174. When this was brought to the notice of the official at the counter at Chicago airport he told in their computer there is no change. The baggage tags also displayed AI 174. 3. After alighting at New Delhi and going through all the hell when we checked in at domestic transfer desk, the official observed that out Transfer Boarding passes for Delhi-Bengaluru sector is for AI 174 and the luggage ( four bags) also contained the same flight number AI 174. 4, we were told we will now be issued new boarding passes for AI 1774 as domestic passengers. SIMILARLY, new baggage tags were placed on luggage. There we were also told that AI 174 a San Francisco to Bengaluru Flight via New Delhi is not cancelled and it is only delayed, Had we not been misguided at Delhi, we could have simply boarded AI 174 at Delhi and the luggage also could have reached Bengaluru in the same flight without we going through the procedure of baggage retrieval process at Delhi as it was along with other passengers luggage already kept AT DELHI AIRPORT departure terminal for uploading in AI 174. It is our humble suggestion that even by mistake if passengers go through emmigration procedures at one airport instead of the next port of destination, system should be in place to take care of the same by MARKING the person to again go through the emmigration procedure at the final destination..
review from -
3.2
Cons: The flight was delayed 1.5 hrs. Causing me to barely make it to my transfer. Air India is notoriously bad on punctuality
review from -
3.3
Cons: There is a lot of difference between flights experience from San Francisco to Delhi and Delhi, India to San Francisco. India to San Francisco was little better. Service was very poor. Food was not on time and quality and quantity was poor. Get your own stuff to save yourself from starving.
review from -
2.0
Pros: Nothing. I would never ever fly with Air India.
Cons: They need to work on everything. Super crappy customer service, crappy food quality etc
review from -
3.6
Cons: No delay, entertainment, 3 hours flight should get a proper meal
review from -
5.6
Pros: On board crew service, and the meal.
Cons: Lot of things: 1. Flight was delayed about 3 hours, 2. Boarding was chaotic, 3. Disembarkation was more chaotic and delayed, 4. Checked bags took about half an hour to reach the belt.
review from -
2.0
Air India can't keep.up the time
Pros: Nothing
Cons: They delayed the flight hence my parents Mangalore flight got missed..air India timings are pathetic
review from -
4.3
Pros: Service by cabin staff.
Cons: 1. Changing the boarding gate, 2. Pilot blabbering, 3. Landing.
review from -
4.0
Pros: Nothing in particular.
Cons: No inflight entertainment. Old plane - no facility to charge phones, not even a bag to keep things. flight crew could smile more.
review from -
3.3
Pros: Onboard crew is willing to help.
Cons: Everything. Starting at check-in upto flight conclusion, there is always a problem. Their business and first class product is far, far below global standards. Seats are broken, some of them are not cleaned properly etc. For an aircraft that is about 6 years old, it looks like 30.
review from -
4.3
Pros: Nothing much.
Cons: The business seat was not comfortable. They serviced food from midnight until 1:30 am on a night flight. With the lights on, you cannot really sleep. The sleep mask provided can’t cover the light properly. It was just a horrible flight.
review from -
6.0
Cons: The food option can be better.
review from -
2.3
Pros: 4 hours delayed and horrible service. I really hate this flight company!!!!
Cons: Punctuality and better service. Please let passengers know early of any changes. Utterly shocked.
review from -
2.0
Pros: Nothing
Cons: It was like flying a crowded bus with push and shove!
review from -
4.6
Pros: Not much
Cons: Everything
review from -
3.3
Pros: Notjing
Cons: Many of the seat monitors did not work. Mine did not work going to or from Delhi. For a 14 hour flight that is ridiculous. The beverage cart came around once. All you got was water and tea or coffee with the meals. Some of the flight attendants had attitudes and were throwing temper tantrums.
review from -
5.0
Cons: There were no fans or AC running before takeoff and we had to sit in a hot plane for an hour. My seat wouldn't stay reclined. My child's entertainment system froze early on and no one fixed it. One of the toilet seats was broken. Airport checkin lines were very poorly managed.
review from -
6.0
Pros: Crew was amazing. They are very active.
review from -
2.0
Cons: The entertainment system does not work.
review from -
2.6
Cons: The entertainment system doesn't work at all.
review from -
6.3
Cons: Boarding at hyd is was worst. The associates were very rash n rude.
review from -
2.0
Pros: Same thing as my earlier flight.Toilets paper was out of stock. No water inside Toilets.
Cons: They are not going to change until this is privatize.
review from -
2.0
Pros: No seats are horrible, Toilets/ Restrooms are smelling very bad. No staff bother even the flight Attendant
Cons: This is lazy people never bother what ever you tell them. I don’t think they will improve. Your travel blog should not do any business with them it will bring shame & negativity.
review from -
2.0
Pros: Food is good. Crew is very polite.
Cons: Everything - Boarding, Quality of Aircraft, Cleanliness, Entertainment. Everything looks so outdated (and broken). Pieces of the seat were dangling.
review from -
6.0
Pros: I like just the greeting
Cons: Service of the crew
review from -
4.3
Pros: Food and crew
Cons: Toilets didn’t work, they were dirty and no water!
review from -
0.0
Pros: Air India sucks.
Cons: unprofessional service
review from -
5.0
Pros: Seats were not comfortable.
Cons: Switching to business class for better comfort
review from
Flight status
Air India route map
Popular flight routes
Top airports served by Air India
- New Delhi Indira Gandhi Intl Airport (DEL)
- Mumbai Chhatrapati Shivaji Airport (BOM)
- Chennai Airport (MAA)
- Kolkata Netaji S. Chandra Airport (CCU)
- Hyderabad Rajiv Gandhi Intl Airport (HYD)
- Bengaluru Intl Airport (BLR)
- Kochi Airport (COK)
- Vasco da Gama Dabolim Airport (GOI)
- Ahmedabad Airport (AMD)
- London Heathrow Airport (LHR)
- Dubai Intl Airport (DXB)
- Thiruvananthapuram Airport (TRV)
- Amritsar Raja Sansi Airport (ATQ)
- Bhubaneswar Airport (BBI)
- Guwahati Borjhar Airport (GAU)
Air India contact information
- AI IATA code
- +91 22 27067001 Call
- airindia.in Visit