Traveller reviews
Overall rating
6.8
Good
Based on 2,535 reviews
Boarding
6.9
Comfort
6.8
Crew
7.5
Entertainment
6.5
Food
6.6
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Aeroflot information
| IATA code | SU |
|---|---|
| Routes | 141 |
| Top route | Saint Petersburg Pulkovo to Moscow Sheremetyevo |
| Airports served | 67 |
| Top airport | Moscow Sheremetyevo |
Aeroflot traveller reviews
Pros
"The crew was very good"
(in 241 reviews)
"Great service and amazing crew."
(in 156 reviews)
""Good flight, thank you.""
(in 207 reviews)
Cons
"Better selection of movies"
(in 19 reviews)
"Old and unfriendly entertainment system."
(in 144 reviews)
"The seats was not comfortable"
(in 110 reviews)
Recent reviews
Traveller rating
1056
482
371
360
5
Find reviews that mention:
flight attendants
food was good
great flight
connecting flight
crew was friendly
great service
entertainment system
seats were comfortable
leg room
movie selection
lost my luggage
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10.0
superior service, exceeded expectations, the best international flight I had in a long time
review from
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10.0
Я не знаю если бы а капитан разговаривал больше с пассажирами может быть
review from
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10.0
I love Aeroflot. Love it just as is. Don’t change a thing. Thank you.
review from
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10.0
Everything was great
review from
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10.0
If there would be the vegetarian option or halal one it would excellent
review from
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3.9
When we asked for blankets flight attendants claimed to have distributed all they had to children, so they didn't have any left. This is not the first time they have this problem on russian airlines. If they pass water or liquids when you're asleep they will never pay attention to ask you. We had to ask 2 or 3 flight attendants to get 1 set of headphones to watch a movie at least. Also, carry-on baggage was difficult to find room to fit.
review from
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1.9
Our flight got delayed for 12hrs, we were not told when will we resume the flight and we were not provided hotels. We had to wait every hour by the boarding gate because the airline kept calling us for boarding and then delaying it for another hour.
review from
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2.0
Pros: Nothing with this company
Cons: Yes, if refund my money due to canceled flight not by my faultreview from
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10.0
Cons: Not much. This airline hit all points of the travel experience with consistently high quality execution.
review from
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10.0
Pros: The crew were really nice. The food was good too.
review from
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10.0
Pros: Great service and clean.
review from
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10.0
Pros: Timely, clean, friendly crew. Love this airline.
Cons: Nothingreview from
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10.0
Pros: Timely, clean, friendly crew.
review from
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10.0
Pros: Everything's just fine
review from
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10.0
Pros: Timely, clean, friendly efficient crew, food
Cons: Less pressure during boardingreview from
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10.0
Pros: Probably, one of the best companies: punctual, polite and comfortable!
review from
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10.0
Pros: Loved the flight and Aeroflot! Couldn’t be more punctual, the transfer is a breeze, very smiley and attentive crew and the food was soo tasty!
review from
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10.0
Pros: Fantastic
Cons: Passengers less rudereview from
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9.6
Pros: Great crew, they were very nice. Food was good enough, could use more variety but i never had good food on any flight.
review from
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9.0
Pros: Good service, lacking entertainment but it was a 3 hr flight so that's OK. friendly crew and clean.
review from
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2.0
Pros: I requested a refund and haven't received it yet.
Cons: A refundreview from
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2.0
Pros: Nothing
Cons: We should have been notified the day Egypt announced the airport was closing on March 19th. Our flight was scheduled for March 23rd. If it wasn't for the US government STEP program we would not have known the airport was closing before our scheduled flight. Emails should have been sent the day it was announced.review from
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5.6
Cons: 3 1/2 hours late!!!!!
review from
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8.0
Pros: The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages).
Cons: It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution.review from
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8.6
Cons: Over the past year the cabin crews are not quite up to Aeroflot customary standards. The young ones seem to have not been trained well enough and seem tentative and not so enthusiastic, especially when the whole crew is working meals. The rest, however, are very professional and exude confidence.
review from
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9.3
Pros: Crew was so nice and food was pretty decent
review from
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8.0
Pros: Good service
Cons: The flight was 4 hours delayed!!!review from
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10.0
Cons: If a person who checks in would not inform me that I have to seat next to bathroom
review from
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6.0
Pros: The crew
Cons: Old seats Poor entertainmentreview from
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5.6
Pros: It was on time
Cons: Seats Food Entreatmentreview from
Aeroflot FAQs
What is Aeroflot's carry-on size allowance?
Where does Aeroflot fly to?
What is Aeroflot’s primary hub?
How does KAYAK find such low prices on Aeroflot flights?
Flight status
Aeroflot route map
Top airports served by Aeroflot
- Moscow Sheremetyevo Airport (SVO)
- Saint Petersburg Pulkovo Airport (LED)
- Simferopol Airport (SIP)
- Adler/Sochi Airport (AER)
- Ekaterinburg Airport (SVX)
- Krasnojarsk Airport (KJA)
- Krasnodar Airport (KRR)
- Kazan Airport (KZN)
- Kaliningrad Airport (KGD)
- Samara Kurumoch Airport (KUF)
- Rostov on Don Airport (ROV)
- Mineralnye Vody Airport (MRV)
- Irkutsk Airport (IKT)
- Anapa Airport (AAQ)
- Novosibirsk Tolmachevo Airport (OVB)
Aeroflot contact information
- SU IATA code
- +7 495 223 55 55 Call
- aeroflot.com Visit
Overview of Aeroflot
If you will be traveling with Aeroflot, you can choose from three classes for your flight. Economy Class is the standard choice and generally provides a free checked bag, while Comfort Class will give you access to a particularly comfortable seat, an entertainment system, a warm meal, and up to two free pieces of checked luggage. Business Class comes with additional amenities, like access to a lounge while waiting for your flight to board, priority check-in, and seats that can be converted into beds.
To ensure that you stay entertained during your flight, make sure to download the two apps that this airline has created in order to allow customers to watch movies and television shows while in the air. Each of these apps are free, and they can be used on most tablets and cell phones.
Although Aeroflot is headquartered in Russia, the company can be used to take travelers to over 140 destinations that are spread throughout 52 different countries. For those that are hoping to have a vacation in Europe, you can travel to either Austria, Belgium, or France. If you would instead like to go to Asia, Hong Kong, Indonesia, and Thailand are all popular choices.
Aeroflot has a fleet of over 250 planes that are primarily Airbus, Boeing, and Irkut. The most commonly used is the Airbus A320-200, an aircraft that has space for up to 150 passengers and is primarily used for medium-range flights to either European or Asian countries. For longer trips, the company generally uses the Boeing 777-300ER, as it can fit up to 400 people and is the world’s largest twinjet.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.