Daily cleaning, installation of cabin HEPA filters on flights to Shanghai Pudong Airport
Etihad Airways, China Eastern and Air New Zealand have waived their change and cancellation fees on flights to Shanghai Pu Dong. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights to Shanghai Pu Dong.
|Flights from Auckland||11h 49m|
If traveling to Shanghai Pu Dong Airport, the cheapest city to fly from in the last 3 days was Auckland, with flights as low as $1,431 one-way and $2,082 round-trip. Flights from Auckland are the most searched and start at $198 for a return trip.
Airlines flying the most to Shanghai Pu Dong Airport from New Zealand are Air China, Etihad Airways and LATAM Airlines.
The distance between Shanghai Pu Dong Airport and downtown Shanghai is 30 km.
There is only 1 airport in Shanghai, called Shanghai Pu Dong Airport (PVG). It can also be referred to as Pu Dong, Pudong Intl, Shanghai Pudong, or Shanghai Pudong Intl.
Most visitors from New Zealand will not be allowed to enter Shanghai Pudong Airport. Exemptions apply to:
-Diplomatic, service, courtesy, or C visas; -International travelers coming to China for necessary economic, trade, scientific or technological activities or out of emergency humanitarian needs may apply for visas at Chinese embassies or consulates.
Read more about travel restrictions for Shanghai Pudong Airport
Visitors from New Zealand will need to quarantine for 14 days upon entering Shanghai Pudong Airport.
Visitors from New Zealand must present a negative RT-PCR (NAAT) test taken 48 hours before departing to Shanghai Pudong Airport.
Health Declaration Form
Must be presented upon arrival
Masks: Required in public spaces and enclosed environments.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "Not so crowded during COVID. Every seat full"
Pros: "Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787."
Cons: "Not enough leg room etc. for the long flight."
Pros: "Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight."
Cons: "Not enough leg room etc. for long flights. Cushions and blankets were nice."
Cons: "Seats were very tight compared to other airlines"
Cons: "My wifi was not working for the entire trip!"
Pros: "We didn’t crash."
Cons: "We continue not to crash."
Pros: "Good movie selection, crew was nice"
Cons: "Didn’t wake me for breakfast, my headphone jack didn’t work so I had no entertainment, flight was delayed 2 hours sitting on the tarmac without explanation"
Pros: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Pros: "Pretty smooth flight overall. That being said, I don’t mean nd turbulence, the air pockets really get to me. Great service though"
Cons: "The seating in economy is becoming ridiculous. At 5'6" 110 lbs. I am not a "big" person. I feel jammed in the seat and, with passengers behind complaining when my seat is reclined, my bad back threatened to leave me to hobble off the plane. The continuing reduction in seat size and leg room is becoming ludicrous."
Pros: "LITERALLY NOTHING Trashiest airline in the world"
Cons: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pros: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Cons: "Nothing... Can't exactly shorten the distance."
Pros: "the asian guy steward was the best he made my 12 year old happy by providing the pizza and food that she ordered perfect its just the professional way he serve it was exceptional a kind word"
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Cons: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Cons: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pros: "Nice crew and service, I ate all the food :) lots of new movies !"
Cons: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Pros: "Good meals and services with beverages"
Pros: "Seats are cramped - spacing is too small. Will avoid Air Canada in future"
Pros: "Excellent service in business class: attentive, cordial, not intrusive."
Cons: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Pros: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Cons: "Not enough bathrooms on this plane, constant line for bathroom."
Pros: "i loved the idea of a direct flight from Vancouver to Boston, the convenience of which made other things irrelevant."
Cons: "The snacks served (a tiny bag of pretzels) were a bit meager, especially since I had gone west on Jet Blue, which serves unlimited snacks in a good variety, but that's a minor thing. I don't like checking in at an automated kiosk, which was frustrating, and took me a while to figure out (I am not of the digital generation). The first human contact I had was with the person who scanned my boarding pass. The flight was completely full, which is never a comfortable situation in coach class."
Pros: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Cons: "I didn't like the amount and selection of food."
Cons: "First flight to LA flight was delayed 7 hours from Calgary to LA on the way back flight was delayed again but from 1 hour what made missed my flight from Calgary to Edmonton when we finily landed in Edmonton my luggage was lost worse flight ever"
Pros: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Cons: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."
Cons: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Cons: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "Air canada canceled the direct flight from Calgary to LA as I booked. The replaced flight is indirect one via veccover. I end up needed get up in dark driving from lake Louise to Calgary to catch the flight and got home after 13 hours in total. The reason of the calculation was no enough customer and there was no compensation being offered."
Pros: "Boarded promptly. In flight entertainment on AC is always great."
Pros: "The crew was especially friendly and helpful."
Pros: "Very fast."
Pros: "The food is horrible and movies not a lot of selection"
Cons: "The flight was delayed"
Cons: "One of the crew member was so rude to petition. We were surprised and very unpleasant to watch her attitude and way she talked to people. So bad! And your costomer service phone lines are terrible!!!!! Never answer the phone and waiting time is over 30min! What kind of airline customer service line is this horrible?"
Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Cons: "The airport in Montreal was confusing for continuing flights - lines not labeled well and too long"
Pros: "The seating is too squished.If you have long legs, their toast"
Pros: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Cons: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Pros: "comfortable seats and friendly staff"
Cons: "no problems with this flight"
Cons: "The customer rep at the gate checked my bag but didn't attach my name to it, so they lost my bag. Flight attendants did not want to serve any coffee for some reason. Flight from TO to Hfx delayed twice; once d/t no plane available, then the ground crew left so no one to close the plane door from the outside. Had a maintenance issue so sat on the tarmac for way too long. My bag was found & I was told I would receive it the next morning.... NOT!!!"
Pros: "Nothing to like about this airline. Horrible people especially in toronto, really unhelpful, extremely rude."
Cons: "Air line decided they didn't want me to take my connecting flight. Removed my luggage without consulting with me. Offered me a disgusting hotel. Forced me to pay out of pocket for food, taxis, transfers and my own hotel choice. Staff were so rude. No explanation to why they removed my bags. I made it in plenty of time for my connecting flight but airline had just decided. No staff member was interested in answering my questions or helping. They all just wanted to sod off home. they just didn't care."
Pros: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Pros: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Cons: "map was broken halfway into flight"
Pros: "Toronto->Shanghai Good In general it was a good flight considering how long (14 hours) it was. The new entertainment system has a lot of features and movies. It also has chat to other passengers which is useful when travelling with a group sitting in different areas."
Cons: "Bad Long flight but that is the way it is. The fight map froze on my entertainment system about 1/2 through the flight so the map was useless after that. One side of my earphones also went dead. My wife wanted something better then hot noodles in a cup for the middle meal."
Pros: "chairs a little bigger"
Cons: "the staff are indifferent to a point of being rude. The food is dismal and their cost cutting measures really reflect how bad it has become. It functions like a budget airline now. Try to learn a thing or two from the airlines like Cathay Pacific, Singapore airlines and Qatar airlines."
Cons: "Everything, totally understaffed, check-in kiosks do not work. Will avoid any carrier who uses them."
Cons: "i had a hard time with their english, but it is better than my Chinese"
Cons: "Seats on plane were small and uncomfortable. Checking in to flight was awful."
Pros: "Very clean, new plane, excellent boarding and flight. Great entertainment options."
Pros: "First time doing China southern. Their lay flat beds are more narrow and getting in and out was tight. I ain't that fat but my beer belly made it tight. Food outbound was better than return flight."
Cons: "Beds could be more comfortable. They don't lay 100% flat."
Pros: "Service, Food, timing, price"
Cons: "Seats were too narrow, but problem with A380 instead of Airlines."
Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."
Pros: "Easy ride"
Pros: "The flight-staff was super co-operative when I told that I didn't select the vegan / veg food option in advance. They tried to to do their best to ensure that I still get some veg food to eat. In general also, I found that the flight-staff was the best."
Cons: "I am not sure how it happened, but I never got a chance to select meal when I did the booking. Probably because the booking was from third-party site but then again, when one clicks on "Book", the third-party site directs to airline site only."
Cons: "Didn’t receive the special meal that was ordered"
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Great staff, food, comfort. Very clean toilets."
Pros: "Nothing special but there was a good amount of room and the crew was nice."
Cons: "Had to take a bus to the flight."
Cons: "Only allow one piece luggage."
Cons: "I still don’t have my luggage and I’m coming home. Awful"
Cons: "seats didn't recline as much as they should have been able to in the space."
Cons: "The bus took so far us to get security check. The whole layover time wasted in that. No time to rest after 13.30 hour flight from Vancouver."
Pros: "Food and check in staff"
Cons: "Crew member from JFK to Can unprofesanal from Can to Ktm very exlent costumer serves It was fisrt time I fly but as hole not bad"
Pros: "That I got on the flight. That it was cheap."
Cons: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Cons: "No one spoke English and too many delays. I missed my flight and stayed in hotel until next flight 14hts later"
Pros: "Service was standard"
Cons: "7 hour delay"
Pros: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
Cons: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
Pros: "One member of cabin staff made me a cup of black coffee."
Cons: "Massive Delays due to storms. Very real possibility of missed connections. Infrequent updates. Boarded us in Guangzhou and left us on the plane for about 4 hours before even taxiing. Dreadful coffee."
Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"
Cons: "No wifi. All food options contained meat or seafood. I wasn't sure if there were any snacks."
Pros: "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
Cons: "No complaints at all."
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "The flight arrived on time. The cabin crew was reasonably polite."
Cons: "The service was underwhelming. While it wasn't bad, it felt like a domestic flight instead of an international flight. Boarding was a free-for-all."
Pros: "The food was very good the staff very very dedicated & caring was really surprised to see such high standards of service to the customer on the airline.It dispelled all my doubts about chinese airlines service quality, Was one of the best flying experiences.It was the best leg of the entire journey"
Cons: "Was unable to do online checkin for the flight. Should get more online alerts about the exact terminals locations ,navigations etc about the check in counters for the customers doing the transit"
Pros: "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
Cons: "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
Pros: "The aircraft layout was one seat right, two seats middle and one seat left. Very private. Blankets and pillows soft and comfortable. Flight attendants very attentive, polite and eager to help."
Cons: "In flight entertainment was poor. Very limited selection for everything. The TV shows featured had only one episode! So if you wanted to see another, too bad."
Pros: "Crew was friendly. Free hotel in layover in China (although hotel room was pretty gross)."
Cons: "TV was broken on the flight from Jfk to China. Luggage was lost on the flight back from China to Jfk. The food was awful. The inability to pick seats before checking in is an added annoying hassle. Flight was delayed in leaving from jfk to China. Flight attendant once woke me up to ask if I wanted a hot towel - It's a 15 hour flight - Wake me up to offer food but not a stupid hot towel. Small seats. I'm 5'9 and I was squished and knees killing after the flight"
Pros: "One leg of the flight was a dreamliner."
Cons: "Food was the worst I have had in memory. Crew are also the worst I have experienced in memory."
Pros: "Nothing positive"
Cons: "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
Pros: "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
Cons: "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."
Pros: "Crew was great.simple no fuss, quick, late night , not many passengers."
Cons: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
Pros: "Arrived on time ."
Cons: "No western food selection"
Pros: "On time"
Cons: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
Pros: "I love the in flight move and the Stewart's was just wonderful I love everything about the flight"
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
Pros: "The staff was friendly and attentive."
Cons: "The plane was filthy. The pillow they gave me was gray for example. I had to wipe everything down first. The biggest surprise was that there was no internet on any of the four flights I took with this carrier. It's 2016 how do you not have internet available? I would not fly this airline again until they can compete with Western airlines."
Pros: "Not much"
Cons: "Seats are so small. Since my husband and I both are bigger than ordinary Chinese. We choose one window and one aisle seat. The guy sit in the middle separate with his wife since they didn't pre-select their seats so he ask both rows customer to change the seats with them. Of course no more wants to. I can understand he is upset but that's his fault. So he's trying every possible yo upset the person sat next to him. He even put his leg under my seat. I had to kick him back. Struggling for twelve hours. Terrible! One of the flight attendant is so rude. The guy sat in front of me didn't pull his shade and she wouldn't dare to wake him up since he is a white guy. So she woke me up to tell me to reach to his window(yes, reach since the window wasn't in between our seats). I am not a Chinese but Asian. You can tell the difference between they treat White and color. Very unpleasant flight. We choose them since we need to go to Bangkok after visit Shanghai. And their flight schedule fits better than others. However the over all food and service is below expectations."
Cons: "Hotel provided was ok but I expected more . The wait to get to the hotel was way too long and people at airport were not helpful. There was no clear instructions on where to wait, who we were to deal with . The directions were misleading."
Pros: "Crew is wonderful .they do everything in business class to make you feel comfortable"
Cons: "I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change."
Cons: "MU ground service in PVG was fair during check in, it was not as polite as in HK."
Pros: "Seats are comfortable."
Cons: "Check in agents could have been more professional"
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Pros: "Left on time."
Cons: "Food very unappetising. Poor movie selection"
Pros: "The only positive thing to say is that the flight was on time."
Cons: "* Failure at communication: At check-in we were told that they cannot route the luggage to the final destination (Shanghai). We will have to fetch the luggage from the luggage belt and check it in again at Chengdu airport from scratch. Also it was not possible to get the boarding pass for this flight online and select seats. This was brand new information for us. Nor China Southern, nor KLM nor Kayak did inform us about this at anytime. This never happened to us and if we knew in advance we would not have booked this connection (one in Amsterdam and one in Chengdu). Passengers need to be informed about this! Some people mentioned this is Chinese state policy, still not sure about this though. * Horrible transfer experience: In summary we were on ourselves, information was absent or just plain wrong by the ground staff at Chengdu airport. Which resultet in us queuing in 3 different lanes. Even in the first lane we queued, following official signs for transfer, the first staff told us we can queue here but then the lady at the counter (after 30min queueing) told us to go somewhere else instead. We had to wait in the rain to take a shuttle bus to another terminal. There we then queued at a China Southern counter, but it turned out to be incompatible with our ticket (booked with China Southern but operated by China Eastern - not communicated to us). Hence we queued yet again at a China Eastern counter which was eventually the correct one. Common to all this was the negative attitude of all staff which basically didn't care at all and were just incompetent. Note that this was not a language issue, as one of us is fluent in Chinese. * Once boarded the plane, which was 25% full, we were even disallowed to change seats due to "weight balance issue" (which seems to be just a joke given the weight of the airplane itself...). Note that the check-in agent explicitely told that because the plane is half-full we can just freely select an empty seat - yet another false information. * Conclusion: 1. Transparent information is they key for making a booking decision. 2. Do not fly via Chengdu airport. This will just ruin your trip. This airport is not ready to serve as international transfer spot."
Cons: "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
Pros: "clean cabin, nice service, smooth connection"
Cons: "some of the crew didn't understand English very well, not much movie choice on board"
Pros: "Short layover, very good price."
Cons: "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
Pros: "good selection of movies"
Pros: "Planes were clean and relatively new."
Cons: "The flight from Delhi to Shanghai was three hours late due to bad weather wt Shanghai. China eastern agents at Delhi lied about the status of the connecting flight from Shanghai to SFO and made us start the journey knowing fully well that we will miss the connection. At Shanghai the agent and her manager were one of the most rude and incompetent folks I have come across - they took three hours to handle 50 passengers. And to top it the immigration folks were equally inefficient they took 3 hours to clear 40 ~ 50 folks for 24 hours transit visa. There were two agents and one supervisor. Do the math - 13 to 16 minutes per person. We stood in line for straight 6 hours. My wife had swollen feet for next few days. China may be great at manufacturing but service is surely not theie thing. Avoid Shanghai airport and China Eastern like the plague."
Pros: "The crew was nice. Too late to eat dinner, so I cannot comment on the food."
Cons: "As usual, flight was late with no updates on the new time. The only airline I could tell that was diverted to another airport due to weather. Incredibly bad luck, or just laziness, I’m unsure, seems it’s usually China Eastern that this happens to. The gate was changed, or so we thought, but it was back to the original at boarding. The flight parked a long way from the terminal, even with travel weary people on board (4 hours late getting in, after 11pm) and we had to take a bus to the terminal, then wait an hour for immigration as it was late at night. Sorry to complain, but this seems to be a trend with CE. You get what you pay for."
Pros: "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
Cons: "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
Pros: "Staff very friendly"
Cons: "Choice of food. Very limited for business class. Movie selection very limited also."
Pros: "Food, service on board"
Cons: "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."
Pros: "Friendly staff"
Cons: "All was good."
Pros: "The flight attendants were kind and very helpful. Best staff i have Experienced in all of my China Eastern Flights."
Cons: "The check-in staff was overwhelmed! It took an hour and a half to get checked in, and due to website error messages i was Unable to check in online. After China Eastern canceling my original flight and spending hours and multiple phone calls to correct it, i was Guaranteed an asle seat. Only to arrive to my seat and see that i was stuck in the middle section. To make matters ever worse I was sandwiched between 1 overweight man that was spilling into my seat and another man how packed proper hygiene. His ordor was so pungent i almost Vomited and had to keep my face covered the entire flight."
Pros: "Crew in our first flight was polite and was accommodative, they even went beyond the call of duty to share their meals when they got to know that our special meals requests have not got through to them."
Cons: "Contacting China eastern airlines customer service was very painful. Accent differences being the major contributor for the cause. China eastern website was giving errors out most of the times while we tried to make seat reservations. Ultimately, the seats we reserved online were not given to us for both of our return flights. Special meals ordered was also not provided to us, stating that we were supposed to reconfirm the meals selection once again during check-in time, which I something we have never done in the past with any of the airlines; I did that for my last flight and bingo - I got the special meals for that flight alone. Anyone asking for special meal - please note this point; it doesn't harm to reconfirm though it sounds like an unnecessary step. Shanghai airport has very limited options for vegetarians. Kimchi noodles, Kimchi cake and Bibimbap were the only good options if you are a vegan."
Pros: "Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay"
Cons: "There was only one meal, not very special."
Pros: "Despite it being a large flight, we were boarded as swiftly as possible. Additional organization could have made boarding more effective. Great movie and game selection for in flight entertainment."
Cons: "Terrible customer service. The airline cancelled our flight and rebooked us for another flight that would miss our connecting flight. When contacted, we were told they would not assist us and we would be charged to adjust further. After endless back and forth on the phone we were rebooked for free BUT an additional 6 hours were added onto our trip. While aboard the flight our crew was very dismissive. When asked about food being served we were given multiple different answers. At first we believe this was due to a language barrier. Yet we found a stewardess who was fluent in English. When we (along with a couple behind us) asked her what is on this sandwich (we do not eat pork and the wife of the couple behind us has a seafood allergy) we were told, “don’t know what’s on the sandwich. Maybe chicken. Maybe fish. Have your husband try it and tell you”."
Cons: "When we were checking in at the China Eastern ticket counter in MANILA, The customer service rep left the counter to talk to the supervisor. She didn't say anything to us until I asked if there was a problem. She explained what the problem was and said everything was ok., but never told us that our flight schedule was changed in Shanghai. We didn't realize until we arrived in Shanghai and they were rushing use to get to the boarding area. We were suppose to have a 10 hour layover. Airline moved our flight up to 10:45 am from 8:00pm. I am 67 years old. My body doesn't want to run anymore. Wasn't happy."
Cons: "During my check in, the counter officer told me that flight will delay due to weather condition but after it was delayed again no information given. Flight was delayed for almost 12 hours. When reaching Shanghai no flight available to go to Busan, have to take flight next day. Transfer counter officer told me that they will put me to Hotel and stay overnight at their own cost plus some pocket money to spend for dinner. Waiting time for bus 1 hour. Bus was too cramp with people and luggage. Upon checking in Hotel, no dinner and breakfast coupon provided. No cash money given for dinner. i don't have Chinese yuen so no dinner and Breakfast. Drink only mineral water provide by Hotel. Checking out time as early as 0400hrs for bas to pick up to Airport. My Flight time was 0920hrs. Mini Bas was also congested. 18 seater bas with 17 passanger and full of luggage with no luggage compartment.So just imagine what kind of rate do you want me to select."
Cons: "Our flight from Beijing to Shanghai was cancelled. We were notified about 8 hours before the flight was to depart, leaving us scrambling to fix the problem. We received no explanation for the cancellation of the flight. China Eastern and Flight Network did very little to help us. They wanted to rebook us on a flight 2 days later than the one that was cancelled. Originally, we were meant to arrive in Chicago Saturday morning, and the flight they planned to switch us to would not arrive until Monday night. Since we have jobs to keep, that wouldn't work for us. We tried to get a refund for the cancelled flight but couldn't seem to find anyone who would help us. We had to pay for a new flight on our own, costing us $1800."
Pros: "The crew was very kind and accommodating. I was bummed I was not able to read on my phone, even in airplane mode. They kept my 2 young children entertained and happy."
Cons: "Our flight was delayed by 2 hours and we sat at the gate on the plane. I wish we were able to get off and find another flight from Changi Singapore( the BEST airport ever) as our connecting flight was going to be missed. We had a really terrible experience in Pu Dong Shanghai airport trying to find a new flight, being told to go to one service counter to another and just generally indifferent service from people at the airport. The airline made no attempts to help me find lodging for me and my 2 young children. There was no wifi I could connect to at the airport to check in with family or to find a hotel. I generally felt very uneasy and unsafe with 2 young children here. I would never choose to have a layover gain at Pudong Shanghai airport."
Pros: "Good price, nice staff"
Cons: "It's always the same food and just one served beef rice! It would be nice if they could vary the food menu."
Pros: "Crew was friendly, about as expected for the cheap price"
Cons: "No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)"
Pros: "The crew was nice and professional. They were helpful when one of us left our cellphone in the seat pocket. I liked the red bean bread included with the meal."
Cons: "The thing that was very stressful was not seeing one of our checked in luggage cases after spending a lot of time at immigration. Only did we get the trunk back after another frantic passenger had to flail his arms, run back and forth from the luggage area, and even confront the baggage personnel. At the end of it all, three trunks magically appeared. At the end of a flight, the last thing you need is lost luggage. I'm not sure if this would be in reflection of the airline or the airport but many people will appreciate this not happening anymore. The entertainment screen was hard to see and no headphones were given. The food was okay, but I felt I wasted a lot of it because it wasn't appetizing. The beef was cut with a lot of fat and the fish ball plate was cold and went practically untouched."
Pros: "Managed to get a seat in a good spot which more legs soace"
Cons: "Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian"
Pros: "I was lucky enough to travel on the 777-300 new config business. Pyjamas to boot, never had those in biz class before. Hats off to China Eastern, exceeded my expectations and beat the competition. Gutted my flight is with Lufthansa from Shanghai to Frankfurt. Will definitely be looking to fly with them again. Can't comment on economy as didn't get chance to look around."
Pros: "No personal entertainment devices - you can't use your phone to read a book or listen to music. back to good old fashion travelling. Make sure you prepare yourself with a book and junk food to cope"
Pros: "I was able to pick my seat( an aisle) at online check in and got one in the back. The 777 configuration around seat 70 has fewer seats across so there is a bit more of an aisle, one can then stand or stretch your legs during the long LAX to China flight. Flight attendants were helpful especially as several of us passengers smelled cigarette smoke. The attendant quickly searched but couldn't find the culprit. An announcement to not smoke as a reminder probably should have been made, though. On a previous China flight, different airline, a guy was caught smoking in the lavatory so I know it can happen."
Cons: "Food and entertainment choices were limited.(Shanghai airport International transfer desk needs to increase staff . Airline probably has little to do with this. I had a 5 hour layover. It took an hour and 45 minutes to get through the transfer desk and then security screening.)"
Cons: "I had a connecting flight from Taiwan to Shanghai to catch my flight to LA. AT CHINA Estern counter, they will not chech my luggage all the way to LA. I had to pick up my luggage going out the terminal then go to check in again. I am 82 years old. This is not easy and stressful to me. I asked the supervisor that he could not do any thing. My connecting flight ticket was also from CHINA EASTER AIRLINES. They say the connecting flight was not on the same ticket. However it is from the same airline. I made my flight with great effort. I had hard time to speak to the agent in checking in my flight to LA. THIS IS TOTALLY UNEXPECTED WHEN I PURCHASED THE TICKET. IF I KNEW, I WILL RECONSIDER TO PURCHASE THE TICKET. DO REQUEST YOU RECOGNIZED THE STRESS AND INCONVENIENT YOU PUT YOUR PASSENGER THRU."
Pros: "I'm grateful we didn't crash or anything. It's not as costly as other airlines, but we learned it's worth it to pay more..."
Cons: "Every flight was significantly delayed (we had two flights to the destination and two flights back home, all via China Eastern.) One was so delayed we barely made our connection, and our luggage didn't make the connection at all. So, we spent nearly 2 days on vacation without our belongings. The return flight was so delayed that we did miss our connection, and had to spend the night in Shanghai. China Eastern's staff in Shanghai handled it VERY poorly. They were rude, refused to give us instruction, and we spent hours in the airport trying to figure out which bus to take and where we were actually going. Their exact words to one distraught couple seeking help were "That's not our problem." Service in general was average to poor. Food was average. There are no adult drinks available even for purchase, and they would have been nice to enjoy given the other stresses they caused on our vacation. Our seats were often damaged in one way or another. I was attracted to this airline for the reasonable rates, but do yourself a favor and pay a little extra for a more tolerable experience."
Pros: "Nothing to like."
Cons: "They cancelled our flight and notified us a couple hours before the new flight via email. They automatically put us on an earlier flight which resulted in us having a 10 hour layover during our connecting flight. Airline was impossible to get a hold of and work with. Upon arriving at airport for the new flight, they didn't have us in their system and checkin took over an hour even though we got to the airport early and were the second ones in line. will never fly China Eastern again. Airline is impossible to get a hold of over the phone and no one can help in person at airport. Worst airline with incompetent staff"
Pros: "The crew was very nice.The food was tasty, with exception of one dish. This is probably just due to my tastes being different. Water was offered constantly. With a long haul trip like the one we took, it was a welcome relief. The planes are older but fine. I would fly with them again. Someone had a terrible review of Shanghai airport. There is an actual TON of stuff to do. The food we had was good for airport food, not Cat Cora, but not bad either. I had no issue accessing the WiFi or facebook. We also had no problem taking calls through the WiFi service WhatsAp.. I guess life is still what you make of it. Safe travels friends"
Pros: "The flight was inexpensive."
Cons: "We had a 12 hour delayed flight and was unable to find any staff who could help us. They continued to say we had to wait to get to Shanghai and the staff would help us there. We arrived to Shanghai to find a frantic staff unwilling to give us much information aside from our new flight number, the following day, and that they would put us in a hotel. Hotel was a loose term. They herded all the people with missed connections onto a charter bus, drove us 20 minutes away from the airport to one of the most foul and grotesque sleeping arrangements I've ever seen. There were stains and mold everywhere. And the "bed" was a boxspring. The "breakfast buffet" in the morning had flies swarming around all of the food. It was a miserable experience."
Pros: "Flights were on time and able to have 2 checking baggage"
Cons: "Their english is so bad that you have a lot of difficulties to understand them."
Cons: "It's always delay..."
Pros: "Overall I would avoid China eastern in future. Th food was terrible."
Pros: "The landings were pretty smooth. The pilot seemed to be the only one paying attention."
Cons: "Gate change in Siem Reap that was not well announced. It was a change after only 20 mins from when we got our tickets. For a redeye the crew was loud as heck. They need to be aware that folks are tired and want to sleep. And not listen to loud flight attendants in Chinese. Only after I asked them to hold it down did they turn down their volume. Rude. Connecting thru Shianghai was horrible. You are treated like a criminal and ciphoned to this make shift waiting area only to not be told what is going on by the China Eastern reps. 50 shy Japanese were waiting for their boarding passes for the next flight for 30 plus minutes and not told anything. There were enough seats for 10 people with about 50 people sitting on the floor. Garbage. After I asked what was going on did the desk attendants woke up. Then it took 4 of them to get the printer working. Horrible and poor professionalism on their part. I would not recommend this as a non Chinese trying to transit thru."
Cons: "I had a bad experience to fly with China Eastern Airline. My flight on 04th Aug 2016 from Singapore to Shanghai was delayed for 03 hours. The flight number was MU544. Supposed to fly at 00.55am, but the flight was delayed until 3.30 am. Plus, I had to pay $60 for changing my name as the staff at Singapore Airport Said that my name didn't put in sequence. My name in the passport: Mai Thi Hien. But on the system was: Mai, Hien Thi. They said I had no choice if I didn't pay I can't take the flight. So, I had no choice to pay S$60 for changing the name in order to board the flight to Seoul. I have been with other flight before, but that kind of things never happened to me before. My husband had helped to book a flight before, instead of putting my real name, he put my English Name but nothing happened at that time. The staff of that airline was a good assistance they helped me to change the name without charges. Then, when I arrived the Shanghai airport. I had to wait to change the flight & went through immigration to checkout & waited to get the luggage & then check on the immigration again. All the procedure made me feel so frustrated. On 10th Aug 2016, I returned back to Singapore, then the flight was delayed again about 1hours & half. Luckily, they changed us to another airline: Asiana, which was a direct flight to Singapore. I was really disappointed about the China Eastern Service"
Pros: "Friendly staff. Decent food. Decent comfort."
Cons: "Huge delays getting onboard. Delays were not updated on the China Eastern website or the Narita Airport website. I got an email from Kayak 6 hours before my flight warning me but could get no confirmation from Narita or the airlines. Both websites listed it as onto me until very close to posted take off time. Strange phone policy, not letting you use your phone in airplane mode. Especially since in flight entertainment is boring and repetitive. Come into the 21st century and let us use our technology for entertainment."
Pros: "My husband and I flew from Chicago to Bangkok with a layover in Shanghai Pudong airport. The flight was comfortable. I enjoyed the food, and entertainment choices. The flight attendants were courteous and helpful."
Cons: "No one answered any phone calls. I couldn't confirm my flight 24h before as recommended. My husband's flight was moved a day earlier leaving from Bangkok due to overbooking, so we called to have his flight upgraded but we couldn't reach anyone. We asked at the check-in counter for the airline to upgrade his flight but were told that we needed to call to do that. We did! But no one answered! The website was always down when trying to reserve seats. My husband and I were seated separately even though we checked in together on the last leg of flight from Shanghai to Bangkok and there were plenty of seats leftover that we could have been seated. The plane was not even full."
Pros: "Flight was delayed, hardly any communication."
Cons: "You can barely understand what the staff say on public announcement system. They need to hire more professional staff, who have experience of running an airline service. Most staff appeared de-motivated."
Cons: "There were only 2 check-in desks, despite checking in online, I still queued for an hour."
Pros: "The plane was fine ad well ad The service"
Cons: "Food is amazingly bad"
Pros: "I have travelled with china eastern from Tokyo to Fukuoka. My check in was aesy and travel was beautiful.I had not expected as this was my first journey,but the care was ultimate.We had no moption for Indian Breakfast but was taken care beautifully from Heart.Thank U,i wil not loose any oppurtunity to fly with China Eastern"
Cons: "Some more options of meal might have been there or some fruits plates.desert should be optioned for other people ."
Pros: "Comfortable airplane. Good service and flight attendents."
Cons: "Lhasa wouldn't check me in all the way to vancouver. Understandable since I had to get my bags and switch to the international terminal. Connecting flight to shanghai was very delayed. Did not receive my vegetarian meal. Arrived in shanghai and waited 50 minutes for my bags. Missed check in for my Vancouver flight. Transfer desk had over 300 people in the same position. After several hours, got rebooked on another flight. Attendent was very kind and helpful... however china eastern would not pay for a hotel or any compensation. Had to find a hotel myself which I think is ridiculous since their delays were the cause of missing my flight."
Pros: "Not much. There was a beef noodle dish that was enjoyable for me, but my wife hated it."
Cons: "I didn't like that the airline would not check my bags to the final destination since the 23 hour 50 minute Shanghai layover was "too long" yet the airline refused hotel accommodation because the layover was not long enough (10 minutes too short). I didn't like that the airline put an overweight snorer in the window seat. I did appreciate the crew finding my wife an alternate seat. This guy was a spreader and was encroaching on my wife's space in an inappropriate way. The entertainment was dated and boring. I did not like the boarding process which was disorderly and chaotic. Little or no queuing and no zone boarding except for first and business classes. Economy was every man for himself. The situation at Shanghai Pudong Airport was also chaotic and little help from the airline navigating through a procedure we did not understand and were not forewarned about. Ditto checking in for our onward flight. Never again."
Pros: "on time, friendly service"
Cons: "cannot think of anything"
Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
Cons: "WiFi and entertainment"
Cons: "Occidental snacks could be great"
Pros: "Friendly and helpful crew. Efficient check-in"
Cons: "Airplane food and overpriced extra baggage"
Pros: "New plane Alert crew Comfy seats in economy Excellent cabin service on 12 hr flight"
Cons: "Awful food even when Muslim meal ordered before"
Pros: "The crew and boarding was great. Food was ok."
Cons: "Online check in was not possible and when asking for extra leg room at the gate options were limited. I was told I would be on an exit row and window. However, I was one seat forward of that. It was technically a window seat if you don't count the jump seat for the crew... To top it off, a red eye flight with a seat that does not recline is no good. I do understand that being 6'5" causes air travel to be more difficult. It just seems that some airlines are more accommodating than others."
Pros: "The staff very courteous and professional. Good airplane."
Cons: "No complaint."
Cons: "Customer service on the flight was poor ."
Cons: "the delay of take off from Manila to Beijing that missed our flight in Beijing to Los Angeles. bathroom from China to Manila smells bad ."
Pros: "Practically nothing"
Cons: "Terrible, tasteless food; couldn't understand English announcements, A/V surveillance in aircraft."
Pros: "Provide new movie"
Cons: "More small snacks provide."
Pros: "Love the space of airplane"
Cons: "No notification that my itinerary required a visa - despite a 144hr transfer allowance for both Shanghai and Beijing it does not apply if you fly in at one and out the other! You only 24 hrs in that case. And I found this out at the gate in Osaka."
Pros: "Overall better than I expected but some areas need improvement. Food, entertainment and crew service."
Cons: "I lost two days due to this mistake."
Cons: "I didn’t like the fact how our flight was late ( air China flight 818) it took off a hour late which made us almost miss our flight from Beijing . Our luggage was lost .. there’s no way our luggage could’ve got lost if it took the airlines a hour additionally to depart ."
Pros: "Very good services"
Cons: "Could have used newer model aircraft"
Pros: "The flight attendants where excellent."
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Pros: "There is nothing I liked about Air China. It is a joke of an airline."
Cons: "Things I didn't like: 1. Cannot use smartphones during the entirety of the flight: customers should be warned that smartphones are not allowed to be used during the entire flight. I would not of chosen this horrible airlines if I'd known. I would of gladly spent hundreds more on another airline to avoid this inconvenience. I saved games and movies I wanted to play onto my phone for my 20hr flight and learned from the flight attendant that phones usage was not permitted. What a waste. Plus their movie selections were very limited and a complete joke compared to American, Delta, Virgin, or JetBlue. 2. Food: HORRIBLE TASTING FOOD. Air China should be ashamed of themselves to represent "Chinese food" in this way. I found 3 out of 4 of my meals completely inedible and absolutely disgusting. 3. Most cramped seats I've ever flew in: These seats are just tests to see how much you can put up with flying."
Pros: "Provided entertainment and meals were excellent"
Cons: "Seat plug did not work and crew lied about no more entree and brought two individuals of own ethnicity (Chinese) that asked after me. Waited 45 min for water when asked. I got there three hrs early and had to sit towards back bc airport said that they were not assigning seats behind business class up to 45 at all."
Pros: "AVML was very good thanks to German catering."
Cons: "Outdated electronic device policy. Can't even operate in flight mode. While other airlines offer wifi service (LH, UA ETC)."
Pros: "Good services, arrive on time."
Cons: "Waited a long time for the shuttle transfer after getting off the plane."
Cons: "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
Cons: "Not enough meals or snacks were offered. food and beverages below other airlines"
Cons: "I flew Alaska Airlines to San Jose and San Jose to Shanghai on air China. I was told by Alaska my baggage would be carried all the way through to Pudong airport. My baggage claim ticked showed that. When I got to PVG Pudong airport in Shanghai my baggage was not there they were not very helpful and difficult to understand. They told me they thought my baggage would come ther on another flight and gave me a form. By the next evening I had not heard from them. I emailed them again and I'm currently in Japan waiting to see if they will send me my luggage. Do not expect the kind of customer service in China as you would in the US or Japan.Shanghai airport is, at best, difficult to navigate...stay away from all the taxi solicitors."
Pros: "Price price and price!"
Cons: "Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs"
Pros: "Overall ok. Plane was an older model."
Cons: "No wifi for long trips. Very important to me."
Pros: "The price"
Cons: "The Food, Staff, and overall attitude of everyone we felt with. Layover in china was a nightmare worst bathrooms I have seen since India!!"
Pros: "Flight crew was attentive and food was good"
Cons: "If there were empty seats, potentially relocating people so you could have a little bit of elbow room?"
Pros: "flight was cancelled. No options given, nor information about reimbursement given"
Cons: "Flight was 18hrs late, and we were kept at the boarding gate the whole time without information from ground crew. We were not offered hotel room or meal coupon, only instant noodles. It was a very bad experience for us."
Cons: "The flight was delayed so late that I missed my international connecting flight home despite leaving a four hour gap. The inflight service was pathetic. The food was atrocious, the media system was broken, there was not wifi, and they did not allow the use of cellphones the entire duration of the flight even in airplane mode. The ground staff was completely unhelpful. I was barely able to secure an alternative flight home after about a half hour of negotiating. I don't think I could have got the flight at all had I not spoke Chinese. None of the other foreign nationals were able to get a new flight. The flight they put on back home had to stop in Hawaii and cost me a good extra 8 hours. I got home 12 hours later than I had anticipated. I am filing for compensation. What a joke. Air China shouldn't even both with international flights if all their domestic flights are delayed and they are barely able to help customers speaking their native language (to say nothing of English)."
Pros: "Smiles of flight attendants and services"
Cons: "Flight delayed, limits of food choices"
Pros: "Clean plane delay"
Cons: "Delayed for 2.5 hours."
Pros: "Space in business class"
Cons: "Cabin appointment not impressive."
Pros: "Only crew"
Cons: "1 No provision for veg food 2.you cant use phone even in flight 3Even in this age buses ferry you from plane to the terminal,disgusting 4Security/immigration people lack smile on their faces"
Pros: "On time"
Cons: "They accidentally switched my last name and first name."
Pros: "Literally nothing about this flight was enjoyable"
Cons: "Paid for exit row. Was a woman with infant on lap in same row. Staff is extremely rude. Unhelpful. Plane not in good condition. Food is horrible."
Pros: "I got upgraded to economy plus and the staff was fantastic"
Pros: "The flight was short. They played a movie because we waited about one hour on the tarmac to take off."
Cons: "My luggage was lost. Because I don't speak Chinese, I am not sure if the crew was being truthful with me. Apparently it was my fault the bag was still in Beijing, and not in the final destination. I had to retrieve the bag the next day from the airport which was just kind of a production. Unclear, and not the most apologizing staff about the lost luggage."
Pros: "Crew disengaged the smoke detector in order to smoke on board. There was a significant water leak in the business class bathroom that was not addressed. No communication of safety issues between the crew and pilots. Apparently the crew must be dissallusioned to think rules don't apply to them over international waters."
Cons: "Terrible airline with several safety violations. Stay away from this one."
Pros: "The service was pretty good. I only had an hour to board my next flight, so flight attendants moved me up towards the front of the plane so that I could exit earlier than others. I was able to make it to my next flight."
Cons: "There was a 3-hour delay after all the passengers boarded. We were all sitting inside the plane without any explanation. At first, the captain blamed airport for not giving any updates on their departure, and a flight attendant that I talked to blamed the local temperature, which was a total nonsense. Later the captain announced that there was an issue with the engine. My layover was supposed to be 4.5 hours, but it got cut to 1 hour due to the unexpected delay that they had not clearly explained. I had to run to catch my next flight. When I got to my final destination, I found out Air China did not transfer my bag on time, so I had to file extra paper works in order to receive my bag two days later."
Cons: "The Crew woke everyone up in the middle of the night with 5 hours to go to serve breakfast. Should have let people sleep and served breakfast with 1.5 hours to go."
Cons: "They did not put my bag on the flight and then my flight was delayed so I missed my connection. They refused to pay for my hotel, or a new flight my bag has been lost now for over a week."
Pros: "I was worried after reading some of the reviews. However, I was extremely happy with my experience. Clean and comfortable. Everything was on time and no delays. Cabin crew was attentive and very helpful. A great all-round flight and trip."
Cons: "No real complaints. Airline food is airline food. The services for drinks was amazing though."
Cons: "So I was a little offended when the crew started giving out breakfast during the flight. They completed ignored me and the lady beside me and didn't bother to give us our food. I thought at first that they just had other things to deal with and will come back to us right after but that didn't happen. Moreover, the crew members were busy helping and talking to caucasians who were sitting in the row across the aisle from us. The crew members came back several times to them during the process of giving out food; it is hard for me to be convinced that the crew members simply did not realize that they forgot to give us food. I don't know if this is just a case caused by carelessness or racism but I sure did not feel great about it."
Pros: "Food was better than most. The crew was nice. The flight departed promptly."
Cons: "The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation."
Airlines flying to Shanghai Pudong Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Shanghai Pudong Airport
Masks required on board, masks provided on flights to Shanghai Pudong Airport
Social distancing seating
Middle seats unavailable to book on flights to Shanghai Pudong Airport
Testing for antibodies, testing for symptoms for flights to Shanghai Pudong Airport
Waiving of change fees. Search flexible flights to Shanghai Pudong Airport