Cleanliness Help for boarding and sitting Food should have been better
Train your checkin people in new york!
Everything was pretty good to excellent
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Pros: "Price is good"
Cons: "The food can be more improve"
Pros: "Crew were very gracious and kind."
Cons: "Food not as good as before"
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pros: "SQ always has the best looking flight attendants"
Pros: "Amazing staff and service!"
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "The staff was amazing"
Pros: "Flight attendants were very friendly, professional and helpful"
Cons: "Flat beds on second flight"
Cons: "Security screening very slow"
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Pros: "Singapore airlines never disappoints"
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Pros: "See above"
Cons: "See above"
Pros: "Couldn't find a problem"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "all of SQ"
Pros: "Everything From the food to the drinks to the comfort"
Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "Very good service."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "Friendliness of crew"
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Pros: "Crew is remarkable"
Pros: "again, the crew anticipated our needs"
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Pros: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Cons: "the gates the time intervals and the connections..."
Pros: "The crew were lovely - friendly and polite!"
Cons: "The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related."
Pros: "The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent."
Pros: "The crew was very hospitable and friendly"
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Great entertainment"
Cons: "Overall great"
Pros: "Lovely, friendly crew!"
Cons: "No seat selection available on line, so stuffed in the back. No place for luggage. No soft drinks on flight. Mexican chips??? What’s that about?"
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "The crew was great. The seats were good but not as spacious as some other business class airline seats."
Cons: "The TV screen interferes with the tray table and could knock off food from the table."
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Cons: "Basic flight with no frills"
Cons: "Entertainment and seat comfort"
Cons: "$80 baggage fees for luggage over 7 kg. I wasn’t aware of high price and luggage weight restriction until I was at airport"
Pros: "the staffs and the boarding experienve"
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."
Cons: "The lack of communication with everything from queuing to board, to food allowance."
Pros: "Crew solid n friendly enough"
Cons: "Seats too tight n cramped"
Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"
Cons: "Bathroom did not work, food was not so tasty"
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "Flying over the country of NZ."
Cons: "Crying kids."
Pros: "Attendants were friendly. The agent at the gate rerouted my flight after my initial flight was delayed. She explained she did that so that I could make my international connection in time."
Pros: "The usual "shuttle" flight between chc and akl."
Pros: "The check-in process was extremely simple and easy. The staff were very friendly and happy to help. They didn't make a huge deal out of small problems, as so many seem to like doing."
Pros: "Very friendly staff, speedy boarding, nice comments from the captain."
Pros: "I was very impressed by the entire experience. Boarding and disembarking at front and at rear of plane, good spacing between seats, cookies, entertainment options... and lovely flight crew. Thank you Air NZ!"
Cons: "Nothing I can think of. Very happy with the flight."
Cons: "Air New Zealand needs to manage double door boarding a little differently - a ticket checker needs to be at the split point - to streams of passengers trying to find their seat in opposite directions just doesn't work."
Pros: "A little cramped on the domestic flight, but for the hour or so from Christchurch to Auckland, it was acceptable. I was impressed that ANZ did a quick meal service on this short flight. The crew was great - very friendly and efficient."
Cons: "Close quarters between seats."
Pros: "We did not use the food or entertainment"
Pros: "Staff & aircraft were good."
Cons: "Flight was little late but not too bad."
Pros: "Things generally went well on this flight; you never know what you're going to get, and this was successful- all went well!"
Cons: "Wasn't all that bad!"
Pros: "We flew with Air New Zealand a few times during our trip and every flight was absolutely perfect. Staff was nice and helpful, the cabin was comfortable and everything from checking in to walking off the plane was easy."
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "Unlike the American flights, they actually served a light snack (not pretzels and nuts) and offered complementary wine and beer. The ride was pleasant."
Cons: "For the economy passengers, we had to go down a flight of stairs onto the tarmac and then back up on a portable stairs to get onto the plane. The same was true when we were deboarding the plane. This has more to do with the airports than with Air New Zealand."
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "Everything was quite nice."
Cons: "Not much"
Pros: "Extra leg room at front of plane."
Cons: "Seats too narrow."
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Pros: "Awesome crew! Tasty food! Comfy seats!"
Cons: "departed to late .. nearly missed connecting Auck- Hong Kong. Suitcase was left behind .. will receive 498 hrs later .. not good enough"
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Cons: "Using a 777 meant longer check in time and was much longer arrival time and baggage collection. Meant I was stuck in Auckland traffic because of the extra time"
Pros: "Everyone was very friendly and accommodating. Seats were comfortable and roomy. Food was delicious served by real professionals."
Cons: "i had a hard time with their english, but it is better than my Chinese"
Pros: "Timing, Price, Service, Food,"
Pros: "I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence."
Cons: "The usual complaint thatevery airline's economy seats are just too small."
Pros: "They had in flight entertainment which was nice but not good options. Flew air canada on my way there, much better movies"
Cons: "No vegetarian options so I couldn’t eat meals. I tried to call in advance but couldn’t get through. I don’t understand why all options contain meat. You don’t have to put meat on everything. Eggs are find wirhout cheap ham thrown on top. No order when boarding. Just one long line."
Pros: "entertainment system"
Cons: "Didnt work"
Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."
Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
Pros: "Efficiency during boarding and takeoff."
Cons: "Obtaining a Visa in China was a nightmare. China southern had 100 people sitting in a small room waiting hours to even get their passports back. It was disorganized and frustrating. Would never fly China Southern internationally again."
Pros: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Cons: "no complaints really."
Pros: "Food, entertainment, solid"
Cons: "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Great staff, food, comfort. Very clean toilets."
Cons: "Worst experience. Luggage was left at stop over. Not only was luggage delayed two days, also was it damaged and cracked."
Cons: "Only allow one piece luggage."
Pros: "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"
Cons: "seats didn't recline as much as they should have been able to in the space."
Pros: "Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting."
Cons: "Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs."
Cons: "Hello, my son is the first time a man back to China, when we go back the plane delayed three hours in guangzhou, return, plane in xinzheng airport delays again, didn't catch the direct flight to New York, stay one night in guangzhou, endorse the flight from New York's flight to South Korea for my son, his first trip is so bad!"
Pros: "That I got on the flight. That it was cheap."
Cons: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Cons: "Not allowed to use cell phone or any electronic equipment even in flight mode"
Pros: "Nice service! Provides customers many varieties thing."
Pros: "Movies for entertainment."
Cons: "I did not like the food.Also, I was given the last seat where was no legroom space."
Pros: "Staff and seats in business class"
Cons: "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"
Pros: "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
Cons: "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
Pros: "Help And pleasant staff"
Cons: "Poor quality entertainment screen"
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "Southern Airlines, from check-in to Luggage Pick-up were very courteous and attentive. The air-fare was very affordable, and the food service was good. All the way around, I was impressed."
Pros: "My seat (first row in the compartment) was comfortable and I slept almost 6h, when I woke up, it surprised me totally that it was only 4 h left to the destination. It took only 11 h 50 min (ahead of schedule) from Guangzhou to San Francisco and it was no delay."
Cons: "Food (fish and rice) was not hot enough."
Pros: "I flew China Southern from Shenyang to Shanghai 4 days after rupturing my Achilles tendon. There service was fantastic, getting me wheelchairs through both airports, changing my seat to give my leg more room, giving me special attention during the flight to make sure I was comfortable. Their service for me was outstanding and caring in every way. 10+ from me. Thank you China Southern!"
Cons: "No complaints at all."
Pros: "The only positive thing was that the flight was on time."
Cons: "Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew."
Pros: "Good service, very pleasant cabin crew and a very smooth 787 flight. Good food."
Cons: "For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time! Very impressive is the transit hotel accommodation provided free for transits over eight hours."
Pros: "One leg of the flight was a dreamliner."
Cons: "Food was the worst I have had in memory. Crew are also the worst I have experienced in memory."
Cons: "Seats were horrible. Alll the cushion seems to have disappeared with age. Also no organization for boarding. Basically a free for all. Lots of pushy passengers. I am questioning whether or not the low fare was worth it."
Pros: "Nothing positive"
Cons: "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
Cons: "Flight was change to China Airlines"
Pros: "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
Cons: "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."
Pros: "Crew, food, and entertainment all good."
Cons: "The A-380 is a monster of a plane, but there isn't much in the way of leg room in economy class compared to the 738. Also, the no cell phone rule is a bit annoying if you have things on your phone that you need to access during a 15-hour flight."
Pros: "Entertainment was good and the flight crew was very nice"
Cons: "The check-in process was almost unbearable, got there three hours early but only had about 15 min to spar before boarding started after check-in and security."
Pros: "Crew was great.simple no fuss, quick, late night , not many passengers."
Cons: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
Pros: "On time"
Cons: "Being held at the gate to deplane, tho this isn't the airlines fault but more pudong airport"
Cons: "Crew repeated themselves too many times. I had 3 different people approach me regarding my wheelchair needs and stating that I would need to wait until other passengers deboarded the plane before I was to be assisted. Which is fine I get it but I did not need to be told by 3 different people at different times. This was frustrating. No entertainment to my liking or my choosing was available."
Pros: "Having recieve any news about it"
Cons: "Plane Clean and good service"
Cons: "Well, we had air traffic control delays, and I was hoping we would learn a little more about how long we would wait before getting another update etc. - i.e. the communication wasn't great. I appreciated that they let us off the plane though after a certain amount of time. Also, the signs (including China Southern Air signs) in the airport are not extremely helpful for telling you where to go after the customs when you land and before picking up your new ticket and going to the customs you will need to go through to depart. Having some guidance from someone after you depart the plane or after entry customs would have been really nice."
Pros: "Tempting fare for a long haul flight. Luckily they had new air craft 787 on this sector."
Cons: "Bad food."
my luggage allowance was only 35kg for a family of 3 pax
Rescheduled my flights without asking me. And I am losing money on reservation
Pros: "Amazing crews"
Cons: "Nice seats"
Cons: "Flight was delayed by two hours"
Cons: "My entertainment system was not working, so was my seatmate's."
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Comfortable seating map"
Cons: "Food could be improved especially for vegetarians"
Pros: "Crew are nice,but the seat need to improve"
Cons: "The seat need to improve"
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Cons: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Pros: "Crew and food was amazing"
Cons: "Landing could be more softer"
Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Cons: "cabin not so clean, no foot rest. But crew good service."
Cons: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."
Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Pros: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Pros: "Lovely people an caring all the way through."
Cons: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Cons: "Food Seats cramped"
Pros: "Friendly crews"
Cons: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Pros: "Nice thick comfortable blankets. Delicious food."
Pros: "On-time departure and on-time arrival."
Cons: "Perfect flight"
Cons: "All good, short flight"
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"
Pros: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Pros: "Good on the plane and in the business class lounge was excellent"
Pros: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Cons: "Flight was 3 hours late!"
Pros: "Fodo was great."
Cons: "No entertainment system"
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Cons: "Lost baggage took 24 hours to arrive. Rude staff."
Pros: "It was a very good flight ."
Pros: "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Cons: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Pros: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Cons: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Pros: "The food was nice."
Cons: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."
Pros: "Nothing in particular."
Cons: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Pros: "Direct Flight"
Cons: "Food was absolutely disgusting. The mash potato and chicken was completely melt into liquid. The air con continually leaking throughout the journey."
Cons: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
Cons: "Flight delayed for more than one hour. Check in counters not enough resulting in long queue."
Pros: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Cons: "There could be more leg room available and wifi on the plane"
Pros: "Food was great, easy boarding and overall good experience."
Cons: "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."
Pros: "Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient."
Cons: "Add more entertainment. Add more food, keep the restrooms clean."
Pros: "Business class seats were comfy."
Cons: "Movie choices were lacking."
Pros: "Organized boarding"
Pros: "On time! Great service."
Cons: "Only slight disappointment is they couldn’t arrange a limo because I was outside the two day window. They did have a limo waiting for me in the way back, when I didn’t need one!"
Pros: "Very comfortable seat. Excellent service."
Pros: "Room on the plane, layout of the plane, early arrival"
Cons: "Add CNN news to your tv channels"
Pros: "The flights were fairly punctual. We had a delay in landing at our destination but this was due to the airport, not the airline. The food was good for airline food."
Cons: "The seats are small and have a strange design. I am not overweight but was unable to sit comfortably throughout the flight. The staff were fine, but not overly friendly."
Cons: "Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai."
Pros: "Entertainment was beyond excellent. It had all the latest movies from around the world"
Cons: "Leg rooms are small, similar to other flights"
Pros: "Food was ok"
Cons: "If they spoke more English"
Cons: "More entertainment choices in music. Easy access to wifi"
Cons: "Customer service"
Cons: "Customer service"
Pros: "The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep."
Cons: "I don’t have anything bad to say. The service was really good."
Pros: "Staff was friendly, food was okay. The serving of hot tea was nice."
Cons: "Only filled water up to half of the cup, twice"
Pros: "Business class with flat beds and the forward compartment was very comfortable and cosy"
Cons: "Food Service Limited entertainment"
Cons: "I requested for Asian vegetarian meal for parents and they make sure they have put the request but when I went to the airport the airlines denied that there is no request for food and can’t provide any vegetarian food since too late for them to find. So the results my parents travel without food for 13 hours flight which is not acceptable."
Pros: "Attendants are friendly and nice, their limited English makes them seem cold however I speak both languages and they have better manners than my experience with American carriers such as UA, American and Delta, particularly to the elderly and those that do not speak Chinese. Legroom is decent, seat cushions need more padding for long haul flights. Power supply working well, mediocre movie selection, on time departure and arrival. Food needs improvement. I was told my meal was beef and rice, however, it was fried fish."
Cons: "Bathrooms need more attention particularly on long haul economy. Food Needs Improvement!"
Pros: "Overall I didn’t like the flight"
Cons: "Food,customer service,comfort and entertainment"
Pros: "Took 5 hrs and boarding was on time, easy to find seat and put carry on away, great comfort, liked the movies offered and food was as actually not bad, I liked the thick noodles served."
Cons: "Only got 2 cups of wines and then they “ran out”."
Pros: "good selection of movies"
Pros: "Special separate Transfer Van for Business class passengers to board the plane."
Cons: "No Priority Check-in for Business Class at the Airport. We were in line with Economy class passengers. Not in English Announcement at Boarding time. Ridiculous. CHINA EASTERN web site is horrible. When I was booking for seats, only showed 2 available seats and I had no choice. When I boarded the plane there were many empty seats. That is the trick the airlines play."
Pros: "The crew were approachable and always smiling"
Cons: "The exit rows (with more room and responsibility) were all available yet no one was offered an upgrade or the option to change seats and the food options were limited if they were, in fact, even edible. Additionally, the beverage service was limited and sporadic, and the second meal offering was given maybe two hours prior to landing in a very rushed manner. Also, the intercom system for announcements is absolutely jarring with a great amount of static, so while absolutely a necessary system, it should be lowered to a less shocking decibel level."
Pros: "The flight attendants were extremely rude and looked like they hate their jobs. They kept speaking to me in Mandarin, a language I do not understand and when I tell them I don't understand they get extremely annoyed and will repeat in english in a very annoyed tone. Service was horrible, when my friends and I tried to request for more water they pretended like they did see us or hear us. Overall, I will never fly with this airline ever again."
Pros: "The ticket counter at Osaka refused to issue our tickets. They claimed our transfer time was too short and made us wait at the ticket counter at Osaka for hour and half. Only after my insistence they issued our original flights and we had to run to catch our original flights. They were not able to put us on different flights or make any changes to our flights schedule. During the waiting time we received no updates. The entire experience was infuriating and baffling because I still do not understand their objections to issuing our tickets. We made the connecting flight according to the original schedule."
Cons: "The ticket counter agents did not know what they were doing. Everyone was inexperienced and had poor communication. We received no updates during the ordeal."
Pros: "food was plenty and delicious"
Pros: "The flight attendants were very attentive. Not super friendly, but polite. And they gave me a vegetarian meal, which I really appreciated"
Cons: "They were VERY street about no cell phones or laptops even though I was on airplane mode. Plus, they even advertised wifi for the flight. On a 12 hour flight, I was mildly annoyed."
Pros: "The last leg of my return flight was nice and that feed was good"
Cons: "I had asked about a special meal and was told I could only order it at the check in booth at the airport. I had decided not to. Apparently it was set up anyway and I was served an awful dinner. The instant coffee and food on the first leg of my return flight was beyond human consumption"
Cons: "Personal attitude was very poor. Too cold on plane. Food smelled horrible. Operation of PA system on plane was left on for extended periods of time cutting off the movie. The plane didn’t have enough customs forms. Delayed. Too much to list."
Pros: "Boarding was good, crew was friendly."
Cons: "Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late."
Cons: "flight attendants never smile"
Pros: "Food was good"
Pros: "Departures and arrivals always on time. Staff on the counters were very friendly and courteous. Staff on the flights, excellent customer service oriented, specially the master flight attendant whom will accommodate any especial need to fit any passenger aboard ."
Cons: "People taking advantage of the great services the airline provide."
Pros: "The food was good and the entertainment console had plenty of options to stay entertained."
Cons: "There was no way to select a seat and I was given a middle seat. This made for a very long flight since I usually prefer an aisle seat so I can get up and stretch my legs often. The person on the aisle was sleeping for most of the flight and I didn't want to disturb her so I could get out. I know the best seat assignments are probably given in order of check-in but I also wasn't allowed to check in online. Since my flight was delayed getting into LA, I was one of the last people checked in for the flight and that may be why I was given a middle seat. One other note about the flight... I was unable to hear the flight attendant making the announcements, so maybe something was said about needing to fill out an arrival card for the checkpoint. I assumed that since I was just connecting through and not actually staying in China, that I did not need this card. Needless to say, I didn't find out I needed this card until I waited in line and got to the checkpoint officer. It was not a huge problem for me since I had a lengthy layover in Shanghai, but if I had had a shorter layover, I could have missed my next flight because of this delay."
Cons: "The flight was delayed several hours which made me miss connecting flight. Since the next flight was not China Eastern, I had to buy a new ticket to get to destination."
Pros: "Staff was not friendly and aircraft was waiting too long for take off. Food service of low quality"
Cons: "Food of poor quality. Seats were in bad shape. My luggage was damage en many areas."
Cons: "Flight was late by 2 hrs so I mussed my connection"
Pros: "Overall everything was good."
Cons: "No complaints at all"
Pros: "The gallows laughter when we landed and the cabin attendant suggested over the PA that some of us might miss our connections and should go see customer service. (We landed four and a half hours late.)"
Cons: "the entire experience was spoiled partly by the fact that we were forced to wait over four and a half hours on the tarmac, and partly by the fact that the crew, in order to absolve themselves of responsibility, fed us blatant lies about air traffic control shutdown at HKG or about bad weather over Guangzhou. Both were easily disproved: a look out the window and at the internet showed (a) other flights taking off normally and on-time; (b) no bad weather in Guangzhou."
Cons: "Everybody was told that the flight was on time, so we were on board at 8:45pm from Shanghai to xiamen. After waiting in the plane for 1.5 hours, they informed us that the flight was cancelled. We had to check out our luggages. The airline arranged the hotel, and our flight was rescheduled to next day at 8 am. We were randomly pick to stay with another passenger in the hotel. 2 people a room. When we reached the hotel, it was 1 am, and we were told to check out at 5:20 am. We all did, and waited in airport till boarding time. The flight was delayed again. It was too much of on and off and tiring with all the travels. I wouldn't mind if the airline tell us ahead, and we could have time to make some plans...instead just wait in the airpots."
Pros: "Crew was friendly, about as expected for the cheap price"
Cons: "No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)"
Pros: "The seat was super comfortable the service and the food was extraordinary"
Cons: "From the time that we landed till the time we diembarked waas more than 1/2 an hour"
Pros: "good movie selection"
Cons: "Switched planes from boeing 777 to airbus. the business class configuration changed, it was uncomfortable. Also no self serve drinks or liquor in the kitchen area, not a lot of food options."
Cons: "There is lack of information of how to get to my second flight. The airlines didn't inform me that i need to go through the border custom, go inside China to get to my second flight. I was late a bit to my second flight because i had to go and ask a lot of people on how to get to the counter of China Southern Airlines. And the airlines told me that i was late, there was no other flight to Ho Chi Minh city so I had to wait till the next day."
Pros: "I loved the movies and my seat. And the captain was very informative. Plus i appreciated the map working. There was only two downsides: the Cabin Temperature and the Food was absolutely terrible. ONLY COULD EAT THE ROLL."
Cons: "boarding was late no vegetarian food in spite several requests. botched up itinerary took me hours of convincing before I can get boarding pass."
Pros: "Plane was clean, attendants were good, entertainment system was pretty good as well."
Cons: "Boarding process was very slow, baggage took about 45 minutes to arrive."
Pros: "That we landed and got off the plane. The crew was friendly."
Cons: "Really small seats. Very shaky plane."