Pros: "the food and the business seat is very good."
Cons: "the entertainment must be update more."
Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Pros: "My prayority was safely, then was accomplish."
Cons: "Was accomplish, so I wanted to say thank you, for your services."
Pros: "The food was amazing"
Pros: "The flight crew was friendly. Checking in was easy."
Cons: "Nothing, it was great"
Cons: "Great value ,excellent and friendly service."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
Pros: "Well equipped economy class. More leg room than others. Food is ok."
Cons: "Other carriers tend to be cheaper(but also not as good)"
Cons: "would not accept my confirm check in on line"
Pros: "Crew service"
Cons: "Food quality was ok."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "Korean airlines had pleasant staff and provide good food."
Cons: "This was a 5 hour red-eye flight yet they only shut off the lights for 1 hour and served breakfast at 1AM. I would have prefered they prepared the cabin for people to sleep through the flight."
Cons: "They need to offer more water on the flight. Had to keep asking."
Cons: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Cons: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Pros: "Very organized"
Cons: "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
Pros: "The crew was great."
Cons: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Cons: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
Pros: "Leg room Food Flight attendants. They were attentive."
Cons: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Pros: "Great airline"
Cons: "I wish they still bumped people to first class when there was room :)"
Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Cons: "The seat is small"
Pros: "Business class lie flat bed"
Cons: "Crew does not pay attention to you"
Pros: "Good food (for an airline) and decent red wine selection."
Pros: "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
Cons: "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
Pros: "Service, food, entertainment"
Cons: "Can't choose my own seats"
Pros: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Pros: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Cons: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Pros: "Cabin crews are very kind."
Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Pros: "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
Cons: "Food was not very tasty"
Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Pros: "Everything was great except for the lack of internet"
Cons: "No wifi"
Pros: "Food n staffing"
Cons: "Nothing GOOOOOD!!!!!!!!!!!!"
Pros: "Beverage service satisfactory."
Cons: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."
Pros: "From baggage check to arrival everything went smoothly."
Pros: "Nice crew!"
Cons: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
Pros: "Food was great"
Cons: "Headphone jack in seat didn't work correctly"
Cleanliness Help for boarding and sitting Food should have been better
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Cons: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Pros: "SQ always has the best looking flight attendants"
Pros: "Amazing staff and service!"
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "Flight attendants were very friendly, professional and helpful"
Cons: "Flat beds on second flight"
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Pros: "Singapore airlines never disappoints"
Pros: "Okay in general, nothing impressive"
Cons: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Pros: "See above"
Cons: "See above"
Pros: "Couldn't find a problem"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Boarding was great. Staff was cordial. Excellent flight."
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "all of SQ"
Pros: "Everything From the food to the drinks to the comfort"
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Pros: "everything good"
Cons: "need new toilet"
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Very good service."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Cons: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "Friendliness of crew"
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Pros: "Crew is remarkable"
Pros: "again, the crew anticipated our needs"
Pros: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Cons: "the gates the time intervals and the connections..."
Pros: "SGN-SIN is normally less than two hours. Business class very comfortable. I did not use the entertainment system -- it had trouble starting, by the way. Crew very attentive to passengers' needs."
Cons: "The aircraft had landed on time. Why does it take so long to start boarding? Of course the delay in take-off snowballed, more delays were added circling the airport of SIN."
Pros: "The crew were very friendly and responsive to all requests."
Pros: "The crew is consistently wonderful!"
Pros: "crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks"
Pros: "Kind staff, long flight but the attendant were super kind"
Pros: "The crew was great. The seats were good but not as spacious as some other business class airline seats."
Cons: "The TV screen interferes with the tray table and could knock off food from the table."
Cons: "Food in business class and more choice of movies"
Pros: "The crew was wonderful again. This time I had an aisle seat in the center section and it was much more comfortable. The food was vegetarian and quite good."
Cons: "No complaints!"
Pros: "They took care of you. Meals were good. Excellent airline"
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "Seats rows seemed to be more distance apart than other airlines. Flight was actually done by Air New Zealand rather than Cathay Pacific. Check in at Auckland airport was very quick and highly automated, however, our gate was not posted till one hour before the flight, so we did not know where was the best place to sit and wait."
Cons: "Food was mediocre. Coffee and tea were like warm or cold."
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Pros: "The option to gate check strollers for easy access with a toddler"
Cons: "The stroller wasn't delivered to the gate by Air New Zealand"
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "Free drinks and snacks"
Cons: "The meal choices were chicken curry or beef on this flight. They ran out of beef quickly. Why would you serve something like curry on an airplane that’s not at all agreeable to at least half the people on the plane and then force the rest of us to eat it when you run out of the other option? My seat recliner was broken so I got to sit straight up for 12 hours."
Cons: "I was not given a chance to make a seat assignment on the Alaska legs between Seattle and LA and ended up being stuck in a middle seat going both ways. There,was no option during booking to make a,seat selection. This was also true for the LA to Auckland outbound leg. This is an area needing improvenent."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Skycouch a MUST for long haul flights."
Cons: "bummed I couldn't even opt in or purchase wifi. being self-employed and having such long flight - its just a missed opportunity. the screens were hard to even see. it just kind of felt like an old, dirty airline."
Pros: "friendly staff, ease of boarding"
Pros: "Very friendly and helpful Flight attendants. Food was good."
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Pros: "Two toilets in Premium Economy, comfortable seat with blanket, headphones, and large pillow"
Pros: "Good thing, we got there."
Cons: "The flight attendants did nothing and told us we had to buy water. Really?? We were over charged for our baggage by a long shot. You sell cheap flights but by the time you pay for bags it is no longer a deal."
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "Cool temps in plane"
Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "Unclear check in counter"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"
Pros: "Excellent service, prompt attention, really great flight experience"
Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Pros: "Foot rests, pillows, blankets, nice seats, and they had free in flight entertainment as well as dinner and beverages"
Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."
Pros: "I liked the entertainment selection. There were plenty of movies to choose from--and I do mean a massive selection. Also, the food was better than I usually expect from airplane food. The crew was very friendly."
Cons: "I guess this goes for all economy class seats, but there's no room to move. I was lucky to have an empty middle seat (which merits the "good" rating over the "okay"), but even with that, maneuvering was difficult (trying to get stuff from the carry on stored beneath the seat, etc.). Things got worse when the person in front of me decided to put his chair back all the way into my face."
Pros: "Plenty of movies. Tight legroom and harder to get into seats with pillows, headsets and blankets on seats and the plastic bags make them slip everywhere.. Maybe pass them out after everyone had boarded."
Cons: "See above. Plus it was a rough turbulent flight."
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Pros: "Check in process was very good"
Cons: "Staff is not necessarily as attentive to individual needs as they could be. Many oversights in service. Also, the sound on my video speakers was distorted (loud screeching) that ruled out any chance to watch any movies on this long flight."
Cons: "For some unknown reason, I can not lower my seat when I wanted to get some sleep. As the air plane took off at 11:55pm, I was really sleep. After 10 minutes of maneuver, I decided to ask a flight attendant to help me figure out what happened to my seat. I pressed the button asking for attendant and waited for 5 minutes, no response. So I pressed the button again. IT showed that I had already pressed the button. So I kept waiting. But then no one ever came for me the 9 hours until it was time for the meal before getting off. Sitting straight sleeping was a really terrible experience!"
Pros: "already commented above, everthing about the same...staff was very nice"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Pros: "Very friendly and good service- price was very high for the distance/time"
Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"
Pros: "Amazing crew Thank you"
Cons: "Everything was perfect excellent service by the crew."
Pros: "The crew was great, food was great and the seats wider and comfortable !"
Pros: "By far the best airline, service, crew, etc, I’ve ever flown with! I love Asiana Airlines!"
Cons: "Seriously, nothing. It was great!"
Cons: "Only fish and rice were available for the breakfast meal. The seats were too compact for such a long flight. more leg room would be nice."
Pros: "Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well."
Cons: "Quite a tight squeeze, but bearable."
Pros: "Left almost on time arrived early. Baggage transfer was great. Cabin crew provided needed entry forms promptly. Great flight"
Pros: "Seats had plenty of leg room. Being 6-4, I appreciate that. Crew was friendly and professional."
Cons: "I don't are a lot for Asian food, so I always wish there was more options for meals... the movies were always running, so there was little chance of catching one from the begining."
Pros: "Friendly crew good flight experience."
Pros: "The check in crew in Fukuoka were excellent! Nice smooth fast flight. Will definitely fly with them again!"
Cons: "I would love a vegetarian option!"
Pros: "Good on-demand entertainment system, safe flight"
Cons: "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
Pros: "See comments above."
Cons: "See comments above."
Cons: "Old aircraft, seats uncomfortable, not much better than economy class. Rick"
Pros: "The staff are very polite and patient. The food service was on time and the food is well-balanced."
Cons: "One of the wash basins in the rest room was not functioning and was nit fixed. It was very inconvenient if you need to wash."
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "Great service. Comfortable seating."
Cons: "More variety in foods available would be nice but whatever we did have was good."
Cons: "Flight was cancelled and they were not able to give me another schedule for the same day. I had to wait for the flight leaving the following day! It wasn't clear why the flight was cancelled"
Cons: "Checking was great, Ajay was very helpful. Boarding was unorganized, Female staff was very unfriendly and untrained. Even after announcement for priority boarding for travelers with kids.. Ground staff was not helping anyone."
Pros: "The posted schedule and price of ticket"
Cons: "Korea to Cebu flight was delayed for almost 2 hrs same as from Cebu to Korea and then to JFK. My niece and her son travelling to UK that same day was very unfortunate missing her booked bus to Brighton due to extreme delay and has to spend more to buy new bus tickets."
Pros: "Crew was nice."
Cons: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Cons: "The personal entertainment units had a USB charging outlet. That should be the standard in a smartphone world"
Pros: "Though not particularly personable, Flight attendants were generally efficient at their tasks. i.e. No mistakes with pre-arranged special meal requests."
Cons: "1) The ground staff in SEA never said a single 'please' or 'thank you', let alone any eye contact or even a mere 'you're welcome' in response to my expressions of thanks; I was made to thoroughly feel like a mere transaction. Clearly, Asiana severely needs basic manner- training for its staff. (this isn't the 1st time I've experienced rudeness from Asiana staff, but I just ignored it & chucked it up to their tired busy working days.) 2) We sat on the tarmac for an hour, exactly. We departed 1 hour later than scheduled, despite a short connection, which they, themselves, scheduled into this flight! ..."
Pros: "Soul to Los Angeles was very Good. I loved it. No complaints."
Pros: "Service was great, English could be better"
Cons: "Video system outdated, not intuitive and failed to allow several movies to play."
Cons: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Pros: "Great service, comfy spacious seats, decent meal service"
Cons: "Food was a bit bland"
Pros: "Fight crews are very nice. Service is very good. Food is good compared to other airlines."
Cons: "Long layover."
Pros: "Short flight but everything first class"
Pros: "The flight attendants were very nice and the on-board entertainment options were decent enough. I had the gluten free meal plan which was ok. The ladies were very organized and I got my meal before the rest of the plane."
Cons: "The plane was delayed so our supposed hour and a half layover turned into a mad mad dash across the airport and through security, again. It would have been extremely helpful if they could have gotten the two handfuls of us passengers off before everyone else so we could get to our connecting flight with the same airliner..."
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "VERY FRIENDLY STAFF, VERY POLITE AND PROFESSIONAL"
Cons: "SEAT NOT VERY COMFORTABLE AND SMALL SPACING... FOOD WAS OK...THE ONLY CHOICE GIVEN WAS HOTDOG WHICH IS NOT BAD BUT I PERSONALLY DO NOT LIKE HOT DOGS...."
Pros: "Service was very professional and the food was good too."
Cons: "No qualms with this trip. Everything was good"
Pros: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Cons: "Limited in flight entertainment for children."
Cons: "Luggages were not properly taken care of & got damaged"
Pros: "Excellent service at check in and at flight."
Pros: "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
Pros: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Cons: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Pros: "The flight arrived almost 1 hour early."
Cons: "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
Pros: "Plane was very old, entertainment system old video and loop model; headrests not flexible, cramped quarters all round."
Pros: "- gentle crews"
Cons: "- old avion especially very small monitor - few snack"
Pros: "Boarding and on time flights"
Cons: "No personal tv on flight"
Pros: "The flight was only 4-1/2 hours long. Flight from Incheon to Seattle was 10-1/2 hours long. Time for Asiana to update their fleet. I would not fly them again if given the choice because their planes are showing their age."
Cons: "Didn't like the age of the aircraft. Outdated entertainment system for length of flight"
Pros: "The pilot made safe decisions for the benefit of his passengers. There was foul weather in Manila so we landed and refueled in Clark and then headed for Manila. The ride was mostly smooth considering there was turbulence. We had smooth landing. Really appreciate the pilots of this flight."
Cons: "Food service was not as expected, probably because we heard so many good things about it that when we actually had it, it was okay but not as great as one imagined it might be."
Pros: "Staff was friendly and helpful from check in to inflight. The seats was very comfortable and surprisingly roomy compare to other U.S airlines."
Cons: "Delayed departure."
Pros: "The plane was roomy and the seats was comfortable. Flight crew was friendly and helpful."
Cons: "The inflight food was not the best."
Pros: "Despite the Covid-19, l'm so happy that China Airlines is operating and safely brought us back to SFO."
Cons: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Cons: "Seats we’re tight on second flight. They had an odd foot rest protruding.....?"
Pros: "On time, early."
Cons: "Comfort. Too tight Food. Mediocre in economy"
Pros: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Cons: "A better movie and music selection."
Pros: "Kind workers and excellent food"
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Cons: "I didn’t know My stop over would be more than 8 hours between flights Very disappointed. I don’t think will use your services again"
Cons: "My luggage was damaged in both directions."
Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Pros: "Nice clean plane. Pleasant crew."
Pros: "Entertainment was very good. Lots of movie selections."
Cons: "Only serving tea and coffee for breakfast."
Pros: "Good entertainment choice"
Cons: "Average economy plane food"
Pros: "Food is awesome as well!"
Cons: "I spent another one thousand us dollar to buy another ticket, because their website's problem. I will file complaint when I am back to USA."
Cons: "Smell was so bad during flight"
Pros: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Cons: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
Cons: "The English of the crew wasn't fantastic"
Pros: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Cons: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Pros: "The service from the beginning to the destination was great. I found the staff very professional"
Pros: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Cons: "the time the flight was available for."
Pros: "Kayak customerservice is really poor. Doesn’t allow Change flight on-line. Wait long time to get connect with sales representative. I call three times and my request Still can not be fulfilled."
Pros: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do."
Cons: "Boarding was a little delayed and hectic (seemed disorganized). The flight was quite crowded/full so this was likely a factor. Also, I was served a dish with ham (which I don't eat) even after asking for the contents & there being no mentioning of ham being in the dish. The crew was very apologetic and kind enough to offer any other dish option they had available."
Pros: "Quick boarding, friendly staff and clean plane. I don’t mind paying the extra bit for the added comfort you get versus the other budget airlines that do OKA to TPE"
Pros: "Fly China airlines you won't be sorry"
Cons: "When two people are travelling together and adjoining seats were needed, it was impossible to make the seat changes online. Only one seat was able to be moved. We finally had to wait to ask crew members at check-in. It was an anxious time."
Pros: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Cons: "Delayed for an hour to allow delayed passengers to arrive but kept us on the plane the whole time which was very inconvenient"
Pros: "They got us there. Good movie selection. Good wine"
Cons: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Pros: "Decent sized seats with legroom"
Cons: "No individual entertainment displays"
Pros: "Regular water and juice served throughout entire flight was much appreciated. Lots of movie options for those who cannot sleep."
Cons: "Seats so close together, man behind me kicking my seat in his sleep for 12 hours. No snacks in between meals. Hindu meal should be vegetarian but had meat. My request on both round trip flights for a window or aisle were not honored."
Pros: "Food and entertainment selection was good."
Cons: "Not too much room in terms of seating. Back pain felt after flight."
Pros: "Extremely helpful and efficient staff."
Pros: "Crew was impressive. Very efficient with exceptional customer service and appearance."
Cons: "Food was awful. Flight was 1hr late"
Pros: "The airline attendants were very friendly."
Cons: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Pros: "Enjoyed the food and entertainment. Leg room was a bit tighter than what I'm used to. Otherwise decent flight."
Pros: "The dedication of the crew and smooth boarding process reflect the company operational processes well executed."
Pros: "Crew is friendly and patient."
Cons: "Meals were terrible and came in bird size portions. I'm petite and still didnt think the portions were enough. On top of that, the food was unappetizing. I only ate rice because the fish looked horrible. Boarding was a mess. The airline ground crew were ineffective in new york and manila. Our flight was delayed because they couldn't board everyone in time. Premium economy is pretty good- seats are large. Economy is a zoo. Don't think I'll be travelling with China Airlines again soon."
Pros: "Considerate boarding. Needed extra time. Crew was great. Aircraft cleanliness Not overbooked. Person in front of me put seat all the way back and kept rocking. NO room. Knees were constantly being bumped. Very inconsiderate. He had 2 seats next to him to move"
Cons: "Food was inedible. For a 14+ hr flight that is a big deal. Coffee was served during severe turbulence. Spilled everywhere. Did NOT GET BURNED fortunately. Since there was 12 hrs to go the service could have been delayed."
Pros: "Courteous and professional staff. Excellent food service."
Cons: "Seats were not that good. Needs upgrading."
Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."
Pros: "Would recommend it!"
Pros: "Plane was clean and staff responds well to your needs."
Pros: "Plane was clean and staff were accommodating."
Pros: "- Extremely helpful flight crew attentive to your needs - Pretty good food options and tasty too. - A great selection of current movies and TV shows from around the world will help pass the time"
Cons: "- Terribly cramped seating in economy class (you get what you pay for)"
Pros: "I liked most of the crew. They were courteous and attentive. They were also very helpful in getting passengers situated and seated. I also like that when I had an issue with a crew member a manager and her boss both came to talk to me about what happened and offered apologies. They handled the situation with respect and class."
Cons: "There were two things I didn't like. First was that my on board entertainment set top was not working and I had to change seats. Once in a new seat though I was good and comfortable until a crew member had issues with my placement in an empty row that he wanted to use later in the flight to take a nap. What he did next was not nice, lacked communication and almost ruined the long flight for me. If it wasn't for the rest of the crew being great and his managers apologizing and listening to the full complaint I would probably have decided never to take China airlines again. Will I fly China airlines again? Yes, I will."
Pros: "This flight was great and the attendants were very good and professional...awesome time..."
Pros: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."