Daily cleaning, installation of cabin HEPA filters on flights from Shanghai Pudong Airport
LATAM Airlines, Etihad Airways and China Eastern have all waived their change and cancellation fees on flights from Shanghai Pu Dong to New Zealand. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Shanghai Pu Dong to New Zealand.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 30m
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Scores according to KAYAK customer reviews
Pros: "Comfortable seats."
Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."
Cons: "Please have the option to order Kosher meal!! The 1st air company that I use, that don’t offer this basic service!! Ridiculous!!"
Pros: "Only a 25 minute flight"
Pros: "Good quick flight"
Pros: "Their plane"
Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."
Pros: "Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus."
Cons: "Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline."
Cons: "They lost are baggage"
Cons: "I was not able to travel. When I reached the airport, I was told that I needed a transit visa for my 1.5 hr stopover in Auckland."
Pros: "Amazing crew"
Pros: "Ground staff were particularly helpful"
Pros: "yes amazing crew! thank you so much!"
Cons: "perfect already!"
Pros: "Staff were always happy and friendly"
Pros: "Pinot noir"
Cons: "No temp control, a little stuffy"
Pros: "Staff were lovely and food good ."
Cons: "Very cramped in window seat, quite claustrophobic really. Not a comfortable 11hr flight."
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "777 with really comfortable economy class seating, excellent selection of on-board entertainment, convenient A/C power at each seat and very friendly cabin crew made the trip a pleasure."
Cons: "No in-flight wi-fi at any price. I took it for granted they'd have it, probably should have checked first and downloaded what I needed ahead of time."
Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."
Pros: "Clean modern plane, on-time, nice Regional lounge"
Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "Friendly team on board"
Pros: "I got there on time"
Cons: "Staff not incredibly nice but OK. The thing that bothered me most is that if you book through KAYAK that sends you to Virgin Australia, you can’t book bag, nor buy a meal if you want. I didn’t want to meal but I did want a bag and it’s a big difference. If you do it online it’s 39 Australian dollars, but if you do it at the airport it’s AU$160. That’s just outrageous and the staff was not helpful at all"
Pros: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Cons: "Nothing negative"
Pros: "Nothing really. Smooth boarding.on time departure"
Cons: "Passengers with more than one bag as hand luggage"
Pros: "The crew was very nice, and I loved the entertainment options."
Pros: "Awesome customer service, I was impressed."
Cons: "I was not able to board flight because air new Zealand Staff would not assist."
Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."
Pros: "Smooth operation once onboard"
Cons: "Boarding sequence mix-up"
Pros: "Flight was delayed due to A/C difficulties, But no big worry for me. I had no other flight to catch in Wellington."
Cons: "Captain's sense of humor."
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Cons: "Unclear check in counter"
Pros: "Cabin crew was excellent"
Cons: "No complaints"
Pros: "seat crew food entertainment"
Cons: "no wifi"
Cons: "Economy was too squished. Hard to eat with people next to you."
Pros: "Not a problem, anywhere. For a long day, that is appreciated."
Cons: "Temperature on the plane kept shifting from freezing cold to too hot."
Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"
Cons: "Only issue was demand of passenger behind me that I not recline my seat back. I complied and chose not to bring it to crew's attention but was unable to travel comfortably for last leg of our 20+ hour trip."
Pros: "Free cookie!"
Pros: "It was what I expected"
Cons: "Too cramped"
Pros: "Staff and the cleaninless of the plane."
Cons: "The touch screens on the seats for the entertainment are difficult to use because they are not very sensitive. I found myself having to tap the screen extra hard and repeatedly sometimes before it responded."
Cons: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Great crew and food. Nice economy class."
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The new Qsuites are very comfortable"
Cons: "Slow boarding while passengers stand in the queue, late take off"
Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."
Cons: "Long trip"
Pros: "Food was good"
Cons: "The flight took off late more than an hour"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Pros: "Museum of Islamic Art,"
Pros: "Customer service"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Pros: "They are the best"
Pros: "The food"
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Service, crew, food"
Cons: "Seats are small"
Pros: "Good service, clean aircraft, friendly crew"
Cons: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Pros: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Cons: "Food poor- no variety"
Cons: "my flight was delay 24 hours"
Pros: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Cons: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Pros: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Cons: "Am satisfied with the services but free wifi was not there ;-)"
Cons: "My screen was not working."
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Over all the flight was great."
Cons: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."
Pros: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Cons: "Food below average, command of the entertainment screen not convenient."
Pros: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Cons: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."
Pros: "ALMOST EVERTHING"
Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Pros: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."
Pros: "Nice aircraft."
Cons: "Gate security at Doha was too disorganized - could have let passengers know put everything in bag instead of at last minute having to put wallet, passport, etc in open bin and be afraid it would get stolen or misplaced."
Pros: "Seat space. Stevice. Terminal."
Cons: "On time!"
Pros: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Cons: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Cons: "Salad that is not meat"
Pros: "They were good."
Cons: "Better English language and Better professional training."
Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Pros: "very Good service"
Pros: "Never flew with China Southern before. Really excellent service."
Cons: "Need sweeteners for beverages besides sugar."
Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."
Pros: "The flight crew. Excellent"
Cons: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Cons: "no directions to the hotel during our layover. No English spoken at the hotel! Very confusing."
Pros: "The service has improved a lot than previous years"
Cons: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."
Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."
Pros: "Liked the food and crew members."
Cons: "The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible"
Cons: "It was a horrible flight for me will never travel again with you guys"
Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"
Pros: "Had to spend about 9 hours in the air-port before they took us to an hotel to spent a night in china Delay can happen but the lack of communication was horrible Didn’t feel like there was anyone to talk to that will explain to you what is going on"
Cons: "Horrible treatment by the company Didn’t know how great the customer who were stock in the airport ................ Horrible experience Will never fly again even if it’s for free No option to choose vegetarian food before the flight if you didn’t book on their website"
Cons: "Very good"
Pros: "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
Cons: "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."
Cons: "We were put on a bus go round to another side of the terminal to walk up the staircase, where I can clearly see that the skybridge is actually attached to the plabe, why can't we go through boarding like normal people do?? Very bad arrangement from Baiyun Airport."
Pros: "Leg room, food, many opportunities for drinks throughout flight"
Cons: "the flight left 45 minutes late, food was bad"
Cons: "4 hour delay without sufficient reason, Uncomfortable seat."
Cons: "Not your fault but I had to wait for over 30 minutes to get my baggage in LA because the machine did not work for a long time."
Cons: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Pros: "I noticed on both of my flights that when I asked for wine with dinner I was given less than a third of a glass where Asian passengers were given 3/4 a glass"
Pros: "I thought that the trip was fast and everyone was efficient.I"
Cons: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Pros: "Overall I have 5 bc it wasn't airlines fault"
Cons: "Flight was delayed 2 hours"
Cons: "China southern is the worst Skyteam member"
Pros: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Cons: "The food was really poor."
Pros: "nice onboard entertainment system."
Cons: "lost my luggage ;-("
Pros: "The plane was nice and the flight was smooth."
Pros: "I like the Service of the Stewardess who is polite & efficient. She is very attentive to the needs of the passengers. Her Partner on the other hand, brought down our handcarried luggages from the head cabin when we landed in Manila airport. This is the first time an attended did this in my China Southern flights. We appreciate this very much."
Cons: "The food as usual is mediocre."
Pros: "Got me there."
Cons: "Warm and cramped cabin."
Cons: "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
Pros: "Food was good. Attendants were very pleasant and helpful. They kept us hydrated. Plane was spacious. Comfortable. Would use this airline again. Take off and landing was perfect!!!!!"
Cons: "No entertainment Chinese dishes , alternative Russian .?"
Pros: "Better leg room than on other flights."
Pros: "The price was good and the layover hotel arrangement was very nice. The flights themselves were not very pleasant. The flight attendants were rude, food was mediocre, the wines were bad."
Cons: "The bathrooms, food, flight attendants service and attitude towards passengers was bad."
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Cons: "trip management thru airfare.com and china southern was terrible. I will not be using either service again. I wasn't able to manage my flight on the china southern website of choose a seat. they lost my bag. it was a timely flight confirmation process. I will not use airfare or china southern again."
Pros: "The crew are nice. Some have difficulties in dealing with Westerners. Awful food."
Cons: "Awful food"
Pros: "Okay, short flight."
Pros: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Cons: "Food is typically not very good...pack your own!"
Cons: "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
Pros: "4 hours delay"
Cons: "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
Cons: "plane parked too far from main terminal. long bus ride delays arrival time."
Cons: "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
Pros: "It was cheap but I would not do it again"
Cons: "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
Pros: "nice service"
Cons: "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
Pros: "Same as above"
Cons: "Same as above"
Pros: "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
Cons: "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
Cons: "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
Pros: "Nothing special"
Cons: "Food was not so good. Chinese lady was sitting in the isle and no one in the middle, me at the window. She was so rude and didn’t care that I was sleeping. She was trying to lay down on both seats and kept waking me up with her best naked feet! 5 times I asked her to sit normally, nothing worked, she djs t understand, I guess this is normal in China. Rude and nasty! She was picking her nose then taking my bred from flight attendant to pass to me to be nice but why with your hands that just been up your nose!!!! And when she kept waking me up using both sets no one seemed to care!"
Pros: "Friendly personnel. And, the computer options on the backs of the seats to use for movies."
Cons: "We were told when we confirmed our reservation seating in Bali that we had been assigned seating with long leg room. .... which we did not get. When I asked a flight attendant if the seats by the exit door were open i was told yes but it would cost 1000 cash [I assume chinese currency] or $100 US. I said I was not OK with increased charges and all through the flight the two seats were not occupied by customers. This does not equal good customer service. One of the flights was an old plane with non-functional air conditioning.."
Cons: "Flew from NY to Shanghai, had a 6 hour layover, then boarded my flight to Tokyo. China Eastern left my luggage behind in Shanghai, along with everyone else who was also on the NY>Shanghai flight. I do not understand how this happened, since the layover was 6 hours!! The layover was exhausting after a 14 hour flight, and then to arrive in Tokyo with no luggage made it even more tiring. The airline offered no compensation. Thankfully JAL was responsible with helping me once in Tokyo and they facilitated the delivery of the luggage to my hotel- in the middle of the night. It was inconvenient and disappointing after 24+ hours of travel. Not to mention - food was absolutely terrible. And headphone quality was no good for watching any of the films."
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Pros: "The flight existed"
Cons: "China Eastern made no efforts to get me and several other passengers through the crowded airport security in time to board. They never called out our names over intercom or even delayed boarding at all, and simply closed the gates and took off without us although we were only five minutes late to the gate (15m before takeoff). We were refused a hotel for the night and had to figure out and pay for our own accommodation until the next flight takes off. Prior to all of this, I had to cancel one of the three flights I booked because ONE letter in the last name of a passenger was missing. This mistake cost me around $800 and a ton of hassle. I will never book with Justfly and China Eastern again, and Kayak shouldn't have a well-known fraudulent Booker like Just fly in their search results."
Pros: "Flight crew was amazing; very attentive, constantly ensuring that I had everything I needed. Plane was very clean and there was no smoking on this flight, unlike the flight over to China."
Cons: "Ground crew needs work, the agent at check-in did not give us our boarding passes for the PVG-JFK flight and told me I could get it in Shanghai. Took almost 30 minutes just to get the boarding pass to wait another 30 minutes to go through passport control and another 20 minutes to go through security, we narrowly made our connection. In New York it took an hour and 15 minutes to get our bags... flew business class, our bags should have been towards the first half of the bags off the plane, our limo driver almost left because he had waited so long for us."
Pros: "Clean aircraft and great value for the price"
Cons: "Excessive documents check - you boarding pass is torn apart and signed on more times than your actual birth certificate ever. Really, like 5 checking points between the gate and your seat - quite exhaustive. Crews definitely lack language abilities and clearly follow the Chinese pattern of ignoring non-Chinese - you will never see a smile from a flight attendant, they'll address you as "hello" in any situation and will not communicate to you in English. Rather poor service-wise. Other than that, good flight for the price - just distract from the majority of Chinese clientele behaving loudly and violating your private space deliberately all the time - but it's a Chinese airline, after all. Americans are much louder. Entrainment is mediocre, not much information is offered in broken English at least"
Pros: "Friendly staff"
Cons: "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
Cons: "The food!"
Pros: "Very comfortable seats, several meals served."
Cons: "China eastern is the absolute worst airline I've ever flown. They constantly chnage your flight. Which causes people to miss connecting flights. There was a whole group of us that were hauled off to a hotel for the night which had the worst heat everrrr. It was freezing! We slept in several layers of clothes. It was their fault we missed our connections. Our flight coming home got delayed again. Crew is rude and rarely even smile. Their ability to help you or explain things is poor. The plane is beautiful and actually comfortable though and they do feed you. The food was not bad."
Pros: "In flight entertainment system was good and had a nice selection."
Cons: "Almost could not board my flight back home from Korea as China Eastern changed the departure time of my connection in Beijing by 20 min. After dealing with customer service for over an hour they let me board the flight I already paid for! Middle isle, middle seat at the back of the plane for 14 hours. 1st meal had a very fishy smell so many on the plane didn’t eat it. Someone was smoking in the bathroom too which added a nice smell to the cabin. 2nd meal was a bit better. My seat was pretty tight. (I am 6’2” 230 lbs) Every time I take China Eastern I think to myself never again, but every now and again I have no option. Customer service is almost non-existent if anything goes wrong. They are the only airline that I have issues with almost every booking."
Pros: "the pleasantries"
Cons: "the unpleasantries"
Cons: "The staff was not helpful and unfriendly. Food was horrible and no options. We payed for extra leg space and it turned out it was not the case and we had no option in flight to buy space , furthermore would had cost 2 time more then any other airline. Entertainment was mediocre. Very high fees to change a flight. We will not fly with this company again, and do not recommend unless stress is what you looking for."
Pros: "Professional and quick boarding"
Pros: "Complimentary in flight wifi"
Cons: "Couldn’t use iPhones... even on airplane mode"
Pros: "The food was ok but you don't fly for the food. Airplane was clean. I had the row to myself which is great for an 11hr flight."
Cons: "I flew business class and had the whole row to myself. The seats were hard and uncomfortable (A330) and the footrest on both seats didn't work. The crew slept in the empty seats on the next aisle which isn't a problem to me until they kept opeing up the overhead compartments all night long. They were also walking up and down the aisle very heavy all night as well. My seat was in the last row before main cabin galley and they were loud all night too. I heard almost every bang, tray drop,door close,and word they were saying. Thank goodness for earplugs."
Pros: "The entertainment selection was good."
Cons: "I asked if I could have a aisle or window seat and was told there was nothing available at the counter, however there were plenty of seats available on the plane."
Pros: "Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised."
Pros: "Ground staff was most helpful when I accidentally missed the flight!"
Cons: "Quality of the food and entertainment on board were both appallingly poor!"
Cons: "There was no pillow on our seat when we got on and we were told we could not get one. Which was a bummer since the seat cushion was so thin and wildly uncomfortable; I could feel the metal rail beneath it. The wine ran out by the time the cart got to us (which was weird because we saw half a bottle go in to the back.. we were the second to last row). They did offer beer which was 60% foam and warm/flat. We were borded and then told of 30 minute delay after we were told to shut our phone off.. only to realize we were getting emails about the delay sent to us while we were sitting there with phones off. Also No Vegetarian option and wasn't sure how to indicate that on my ticket. No drinks after food service. Also no entertainment for a 7hour flight that doesn't let you use electronics!"
Pros: "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
Cons: "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
Pros: "Food was excellent this trip Service was excellend"
Cons: "Lounge seemed a little down at its heels Nuts were served in ok like pretzels are in Econ Boarding was very confusing two flights same gate same time Head set has been cheapened hard to hear music No salt and pepper shakers They lost my luggage again on the inbound handoff from delta to china SOUTHERN problematic (I realize we are talking about China eastern here but lost luggage caused me to carry on rather than check in) Overall I would give China eastern another try but if they cheapen any more, I will look for alternative airline"
Cons: "Arrived 2 hours before flight time (1315) but massive queue at bag drop and security. When got to security it was already 1230 and gate is closing in 25 minutes, I talked to people for a quicker access but to no avail. When I got through security, it was 1305 and the gate was closed. About another 12 passengers on the same flight could not board the same flight. When I talked to someone At the end another is arranged at 1625, only delayed until 1900 for boarding, and took off at 2000."
Pros: "My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck."
Cons: "I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well"
Pros: "Flight was extremely reasonably priced and the planes were new. The flights were on time and I felt like the take off and landings went quite smoothly."
Cons: "The boarding process was a free for all - complete with pushing and shoving to get to the ticket checker. The food was abysmal and I got sick from it on the way to and from my destination - I would not recommend that ANYONE eat the food. The attendants were rude and did not have a grasp of English - lots of reaching over, using hand gestures instead of words. People were definitely smoking on the flight - at least three of the four flights I took and I'm not sure how the attendants didn't stop the smokers. These were also flights where there was a lot of uncovered coughing, hacking and uncovered sneezes in addition to unrelenting farting. Neighboring passengers did not practice personal space and constantly leaned over on myself and my friend."
Pros: "Pleasant trip for the most part, friendly crew, easy boarding"
Cons: "Can't use phone, headphones provided don't fit entertainment systems on seat backs, so no way to watch"
Pros: "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
Cons: "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
Cons: "Long waiting queue 100+ People and only 2 staff working for standard check in. No baggage drop for already checked in passenger"
Pros: "Managed to get a seat in a good spot which more legs soace"
Cons: "Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian"
Pros: "the two things I thought were good was the staff and the entertainment. The staff was nice and attentive. And there was a wide range of entertainment to choose from. They had lots of movies and games you could pick from with a few tv shows."
Cons: "I flew this airline round trip from the US to Thailand, so I was in the air 10+ hours both ways. It was not the most comfortable plane ride I have been in. There is not a lot of room, but they were very well priced tickets so I wasn't expecting a lot either. Also this airline does not let you use your smart phone even when on air plane mode at all during the flight. So if like me you planned on listening to your music and audiobooks you downloaded, specifically for the flight, on your iPhone you are out of luck. Also the food was not great...but it's airplane food so again I was expecting much."
Pros: "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
Pros: "Really enjoyed the food."
Cons: "Service from the airline outside of the aircraft was nonexistent. We had no direction from service people and were shuffled between three different customs lines before we ended up in the correct one at the Shanghai airport. With the airline not printing boarding passes for our connecting flight, it was an unexpected challenge having to get those printed and then recheck the bag which should have been checked all the way through. Our experience at the Shanghai airport and the nonexistent customer service from the airline was horrible. Trying to get that sorted and go through customs multiple times took three hours and much frustration."
Pros: "The journey was smooth, the seat was comfortable enough. Food was decent."
Cons: "I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself."
Pros: "The seats were fine, considering that this was an overnight flight the blankets and pillows were a nice touch. They topped up my drinks a few times, and brought me water so I could take my medicine which was lovely."
Cons: "Service could have been better - there were no vegetarian food options at all, and the crew were not very understanding. Often the flight attendants were brief and brisk and a little cold. But otherwise flight was fine."
Pros: "The entertainment was good. Food from SFO to Shanghai was better than Shanghai to Toronto."
Cons: "On our flight from Shanghai to Toronto (September 27th, 2016 @ 12pm - flight MU207) was total madness. A lot of the passengers were out of control. I've never seen anything like it. The amount of people walking around were unbelievable. People were playing cards, doing jumping jacks and tai chi around the emergency exit. None of the flight attendants tried to control the crowd nor informed them that they shouldn't be doing that by the emergency door. We had to inform the flight attendants of what was going on while they were hanging it or doing whatever they were doing in their own area. If that wasn't stressful enough, the passenger behind me started punching my seat and shaking my headrest multiple times because he wasn't happy that I had my chair reclined. EVERYONE HAD THEIR CHAIR RECLINED. We called the flight attendant and she apologized for what the man had done instead of putting him in his place and him apologizing for what he did because not long after she left he did the same thing! I've never experienced such a horrible flight and I've been on over 20+ flights just this year. China Eastern really needs to train their flight attendants better and teach them how to manage passengers when they are out of control. I've never written any reviews before but this was just such a terrible experience that I needed to leave this review."
Pros: "Attentive stagf, but less attentive than previous flight."
Cons: "1. Couldnt use mobile phone for reading only (mobile phones had to be completely switched off). I wont be flying China Eastern because of this rule. 2. Business class seats where not good (poor adjustment, too far from TV, no window accesible without getting out of seat) 3. Boarding and unboarding on tarmac was inconvenient. 4. Movie selection not up to date"
Pros: "Some of the crew were nice"
Cons: "There was a smell of someone smoking 3 times during the flight. Several times, I would ask for something (for example salt), a crew member would say...I'll bring it right over...and then disappear, not even coming over to say whether they have it or not. The flight was uncomfortable, mainly due to the toddler sitting next to me who was extremely loud and kicking everyone's seats around her. When asked to move, the flight attendant did look if there were seats available but said everyone's free seats next to them had been occupied because people were asleep, stretched out on them. When asked if there were maybe seats in the business class, the attendant wouldn't even hear of it, claiming that that is not area and thus she won't even check. Lastly, the food on China Eastern airlines always leaves me feeling a bit off. Freshness is just not their forte. But what can I say, their flights ARE cheap, so you get what you pay for. All in all, a mediocre experience, at best."
Cons: "The customer service relations at the front desk to check in word is awful and unfriendly the flight was uncomfortable the entertainment controller does not work 90% of the time it was just a bad experience flying with you in general"
Pros: "I had an overall enjoyable trip with China Eastern. They served two meals on the LAX-PVG and PVG-LAX legs. They even served a hot meal on a 2-hour flight from Kunming to Bangkok. That was unexpected. Overall, clean and new aircraft, friendly crew. I'd fly again with them."
Cons: "No Individual Flight Entertainment on Kunming - Bangkok or Bangkok - Shanghai flights. Even though the crew members and ground staff spoke some English, there was still some language barrier. I had to ask for information at Kunming prior to boarding for Bangkok, and the ground staff kept sending me to several different places when I all needed was to get a boarding pass that couldn't be issued in Los Angeles for the entire itinerary. Flight map was not available on the Shanghai - Los Angeles leg of the flight. " Cold beverages " were served at room temperature and coffee was just warm on ALL flights."
Pros: "I Liked that the plane was not full. They let you to checking 2 bags of 23kg but it would be easier if they let you check in 46 kg in total even if you have 3 bags."
Cons: "Service was ok but not snack were offered during the flight even paying. And the flight was nearly 14hours. Food not good for western pax. Crew didnt speak english. No toys for kids."
Cons: "The food was supposed to be indian vegetarian. The food was almost boiled vegetables with rice. Horrible food. The lounge was equally worse. Food was empty and no one was bothered. On a flight taking off at 3 am and landing at 10.30 am they served dinner instead of breakfast. A typical Chinese government job."
Cons: "First plane running late so borderline for next flight. Told by one security guy at bag scan area to go to gate two but security guy there refused to let me enter. Gate two is for those whose planes are departing real soon. Told the security I was told to go to this gate. He wouldn't listen, wouldn't talk and tried to act the cool tough guy. Food was terrible on all legs of my trip and often they ran out of liquids that customers wanted ( first drinks run). Second time to use them. First time was even worse. Definitely last time."
Cons: "Our flight was cancelled after sitting on the tarmac for one hour in a light drizzle. We were told the flight was cancelled due to bad weather. Then we were told "just wait in the airport for about 8 hours and maybe your flight will leave then." No comp for a hotel or food vouchers, just a boxed meal that I wouldn't touch. We finally boarded the next flight 8 hours later. Just one meal (if you can call it that) which was a box of cookies and candy, and was supposed to be breakfast! Terrible airline, I would never recommend!!!"
Cons: "Good service"
Cons: "No movie."
Cons: "got crushed here at airport. There was a lot of people here at 5am. No one was at the ticket counter and all check-ins were automated. So no staff available at ticket counter. The auto system didn’t recognize my passport with the ticket. Then I had to go to duty manager who was not helpful."
Pros: "Great crew"
Cons: "6 hours late"
Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."
Cons: "Flight was 2 hours late. No information on why. Food was poor. Seats were very uncomfortable. People very pushy."
Cons: "Luggage lost. Reported at the HK airport. The airport staff told me that no record of my luggage and filed a report for me."
Pros: "crew and general experience was great"
Cons: "baggage mishandling"
Cons: "Very Old plane The entertainment system was down during entire 9hour trip Food is terrible, noodle so dry, can not eat After toilet visit, the water is not working, can not wash your hand"
Pros: "This connection has been changed and it was too early for my flight, it got changed and i was told I don't hv a connecting flight.. ca7265"
Cons: "This connection has been changed and it was too early for my flight, it got changed and i was told I don't hv a connecting flight.. ca7265"
Pros: "The flight crew’s polite attitude was the only redeeming quality."
Cons: "They kept telling us before the inflight meal that there may not be enough food. And “sorry”. Luckily there was enough for my partner and I, but it was unsettling. Most importantly we found our luggage ransacked when we arrived at our destination. There were zip ties wrapped around both our suitcases that were cutting into the fabric. When we opened our luggage we found numerous items missing and broken. We will be filling a complaint with the airline as well as a claim with travel insurance. Finally, I will do my best to avoid connecting through Beijing airport. Most restaurants didn’t start serving food until 11:30am and our next flight boarded at that time. We arrived at 6am and we were starving. So our only real option was soup."
Cons: "The flight had 02:30 delay due to a technical problem, when we Arrive the luggage was broken."
Cons: "I had to spend two extra nights in Shanghai due to missed flight. I was not informed that departure time was changed to 2 hrs earlier. I was alone at a hotel with no cash and horrible food. For those 2 days, I was unable to get confirmation of my new flight, so I was on an expired visa. I called to find out why I wasn’t informed, and I was told that the email must be in my spam. It was absolutely not in my spam because it was never sent!"
Cons: "I lost two days due to this mistake."
Pros: "Short flight from Shanghai to Narita."
Cons: "Something delayed the takeoff of all planes at Shanghai. 2 hour backup. We were moving but slowly."
Pros: "Budget airlines with all basic facilities"
Cons: "The plane was delayed over one hour for take off in Shanghai"
Pros: "Free upgrade to business class"
Pros: "take Air China only if you go to Beijing. otherwise expect delay, lots of delay."
Cons: "flight delay, flight delay"
Cons: "I will never fly Air China again."
Pros: "I was able to sleep most of the flight"
Cons: "The people next to me were annoying and smelled awful."
Pros: "Provided snack on short flight and crew more friendlier than Chinese coming from Paris to Shanghai."
Cons: "Crew rushing you to sit when just walked in"
Pros: "Staff were quite helpful and both flights were on time - very cheap which made the things I didn’t like acceptable"
Cons: "There wasn’t really any legroom (I’m about 1.74m) or much comfort and the plane itself was really loud - not used to that from long distance flights. Two out of four meals were okay."
Pros: "Lowest price in the market"
Cons: "They lost my luggage! Poor customer service! NEVER AGAIN! Flight attendant were Rude and Lazy! Worst decision to booked AIR CHINA!!!!"
Cons: "Staff was not really helpful"
Cons: "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
Cons: "the transfer process for 'transit stops' in Shanghai was cumbersome as there is not 'transfer' counter from AirChina to assist you. Everyone had to pass custom as new arrival foreigners, wait for '24-144hr transit visa check', go out of custom to arrival point, then re-check-in at AirChina counter as new departure, go through security again and be stamped with a departure visa check!! If you have less than 2hr transit stop, be sure you tell Chinese airport agents to expedite your process, esp if you have checked-in luggages! Good luck!"
Pros: "it was a very comfortable flight and the crew was friendly and helpful. We were traveling with two small children, so saying it was a comfortable flight is very high praise."
Cons: "It was VERY annoying that we had to keep all cell phones turned off the entire flight. We preloaded games for my 5 year old son on an old iPhone 4 that is not connected to the internet or any cell service or bluetooth or anything and he was not allowed to use it the entire flight. Very frustrating for him and us. I wish this information was clearly provided on the Air China website when we booked the tickets so we could have planned accordingly."
Cons: "Rice is terrible T_T. Everything else is fine fine fine"
Pros: "I like it most that we don’t need to get the luggage out in Beijing or get the boarding pass again in Beijing. It’s very convenient."
Cons: "There was a delay of the connection flight and for half an hour, we were told flight time is TBD. I’d expect at least an estimate of the new boarding time."
Pros: "Very courteous staff at the check-in and very polite and hospitable flight attendants, very efficient and quick in serving."
Pros: "Flight crew was great, food was good and there was plenty of room to relax"
Cons: "An hour delay due to airport congestion and prevailing winds, but can't control that!"
Pros: "It's good valyfor money"
Cons: "I had a a delay in Bangkok for 2:30 min almost lost the connection in Beijing. In Beijing all very disorganized. The connection gate was closed and when open they had a hide line. Not a goood connection center. The airplane could be cleaner Also the entertainment system is bad and a lunch old movies or in Chinese. I flew business and it was ok. Could be much better. Funnily they lost my luggage. The people here in JFK looks very lost. I hope I get them soon."
Cons: "All flight was delayed over 4 leg. Horrible experience and flight got cancel and rerouted to a further airport. No compensation from airline and had to lyft 50 miles home"
Pros: "Mr. Zhang helped me a lot. Thanks!"
Pros: "The food was fine."
Cons: "The flight was two hours delayed, so I almost missed my next one--which was international."
Pros: "Crew and plane boarding"
Cons: "Flight delayed around 2 hours"
Cons: "Couldn't check-in online from Beijing. Food is barely edible. Airline stewardess were not the friendliest people. Seats were lumpy. Bathroom faucet was corroded."
Pros: "Space in business class"
Cons: "Cabin appointment not impressive."
Pros: "Literally nothing about this flight was enjoyable"
Cons: "Paid for exit row. Was a woman with infant on lap in same row. Staff is extremely rude. Unhelpful. Plane not in good condition. Food is horrible."
Pros: "The food was better than other airline. The flight was half full, I can sleep the whole roll seat. The flight attendants were nice."
Cons: "The movie was the same going and coming back. The touch screen was not quite working."
Cons: "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
Pros: "I like schedule and direct flight"
Cons: "Food entertainment no movie"
Pros: "Friendly staff!"
Cons: "The entertainment screen kept freezing, it was frustrating"
Pros: "Great Service Great Flight."
Pros: "Newish aircraft and comfortable seats"
Cons: "The airport in Beizing is not good for smorker. No place for smoking area. It's my second time flighting at Beizing and I should have to have 1 hr delay from the departure as always."
Cons: "Had to take a shuttle to get to the plane. Beijing international airport is too busy."
Cons: "Terrible service (worse than United...!!) Cattle food."
Pros: "Affordable fare"
Cons: "Older plane with limited on board entertainment, poor hot meal, delayed flight"
Airlines flying from Shanghai Pudong Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shanghai Pudong Airport
Masks required on board, masks provided on flights from Shanghai Pudong Airport
Social distancing seating
Middle seats unavailable to book on flights from Shanghai Pudong Airport
Testing for antibodies, testing for symptoms for flights from Shanghai Pudong Airport
Waiving of change fees. Search flexible flights from Shanghai Pudong Airport